Kia Optima Complaints (2014)

622 consumer complaints on file.

#11640543February 4, 2025
SUSPENSION, UNKNOWN OR OTHER, ENGINE
I noticed my oil was not staying in the engine. Oil has been changed but seems not to retain. The car stalled out on February 2nd and would not restart. I believe it is seized. Noticed a very new and recent shake during braking days before it stalled. The fuel seems to show like 42 miles to go until empty but run out , i guess fuel pump or fuel float. Also a fuel smell. Also the digital service option does not work never a check engine light or anything .I've read many things by others who own same vehicle and had same issues. I purchased this car in August/September. I feel the dealer may have known of these issues and still sold the car.Please help me figure out how to address these issues to get it fixed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11640690February 4, 2025
EXTERIOR LIGHTING
The contact owns a 2014 Kia Optima. The contact stated while driving at night, the low-beam headlights were very dim. The contact stated that the high-beam headlights had to be used while driving in poorly lit areas. The contact had called a local dealer and was informed that a diagnostic test was needed to check the headlights. The contact had taken the vehicle to an independent mechanic and was informed that the reflective coating in the headlight assemblies had deteriorated to the point that there was an accumulation of reflective material debris on the headlamp floor and that other reflective material was peeling away from the sides of both headlight assemblies. The contact was advised by the mechanic that the heat of the light bulbs was degrading the reflective material. The headlight assemblies were not replaced. The contact changed the light bulbs and both headlights were still dim. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 135,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636136January 15, 2025
UNKNOWN OR OTHER
Manufacturer paint defect. Kia refusing to pay full (or even 1/2) of repairs on pearl white 2014 Kia Optima.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634237January 5, 2025
STRUCTURE:BODY
Driving down the road several large pieces of pain flaked off on the driver side door. This is a 2014 Kia Optima with 61,000 miles on it. None of the other questions apply. I am filing this because I see on other forums that both KIA and Hyundai cars with the Snow White Pearl paint have this problem, so it seems to be a failure by the manufacturer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11633705January 2, 2025
STEERING
1. On [XXX] the steering wheel stuck 2 minutes after me and my wife exited the highway and tried to park on a mall’s parking. 2. On 13 November 2024 I brought car to Herb Chambers Kia of Burlington dealership to fix (93 Cambridge St, MA-3A, Burlington, MA 01803. Phone: (781) 202-3456) . 3. On 27 November 2024 got Kia back from the dealership. Drove it back home on a highway, and a few minutes later after exiting the highway the steering wheel stuck again. 4. On 29 November 2024 the car was towed back to the Herb Chambers Kia of Burlington dealership. 5.On 14 December 2024 got Kia back from the dealership.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11633231December 30, 2024
FUEL/PROPULSION SYSTEM
My vehicle is leaking gas from hose and it was already repaired but still happening. Only getting worse and I saw that it's recalled twice however mine is saying no recalls.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631095December 16, 2024
SERVICE BRAKES, ENGINE, UNKNOWN OR OTHER
Hit dig mark in road caused by a plow about a half inch to a 1 inch deep by 5 to 7 inches wide while driving 15 mph down the road into work on November 19,2024 around 1:03/1:10 pm next thing I know I am upside down in my car in a ditch about four to five feet wide by 3-4 feet deep
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11627394November 26, 2024
STRUCTURE:BODY, SERVICE BRAKES, UNKNOWN OR OTHER
My car overturned/flipped over after i hit a very small bump in the road located on [XXX] in Utica Ny doing about 15 mph in a trailer park where I worked I have printed out all of my recalls on my 2014 Kia Optima GDI there was some brake fluid on the ground around the area where my car landed in a ditch however the Sheriff that came to the scene of the accident and the female state troopers failed to even check or smell the fluid after I informed both the officers and the Deerfield Fire Department the only ones willing to give me any advice on how to handle this matter even though I could had lost my life then to show up to court for the tickets I got for literally driving 15 mph in a trailer park and my car flips over into a ditch and not be able to make a statement in court due to the paperwork not being in to the courthouses computer system in [XXX] at 6:00 to show the judge all my recalls as well as plead not guilty to them I find unprofessional and as for the damage sustained to my vehicle I need to find an independent property adjuster to do a investigation however it is set to go to the Kia Dealership located at 5056 commercial Dr., Yorkville, NY, for the recalls on December 30, 2024 however due to the damage done in the roller I am unsure on what to do please help I paid for this car in full as a private sell and it had no issues with it at all no lights on the dashboard or anything was driving good at time of accident on [XXX] at [XXX] until I literally hit that bump in the road of the trailer park should anyone from your agency need to contact me to view the damage and pictures please contact me at [XXX] for I could not upload all documents and photos thank you very much [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11626723November 21, 2024
ENGINE
Upon an engine light appearing I immediately turned the car around, and parked it at my fiancé's house. I had called kia and it was a little bit until I could take my car In. I had driven it over there which did ride a little rough. Informing kia of my issue they inspected it. I was told the second cylinder had melted which was caused by a spark plug. I do not understand how this happened, Kia said I am responsible for this and that they will not cover any repairs. As a result my car is junk and I am now left without a vehicle. I believed that it was caused due to the Theta II Class Action law suit as the only possibility for this happening is due to the fact that the car consumes large amounts of oil and constantly needs replenished. Which I believe is a direct cause, and high oil consumption is apart of the defect within the "Theta II Class Action." However they denied my claim.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11626176November 19, 2024
SERVICE BRAKES, HYDRAULIC
The contact owned a 2014 Kia Optima Hybrid. The contact stated while parked and unoccupied, the vehicle caught fire. Smoke and flames were coming from the engine of the vehicle. No injuries were sustained. The fire department was notified and extinguished the fire. A fire department report was filed. The vehicle was towed to the contact's insurance company. The vehicle was not diagnosed or repaired. The vehicle was destroyed. The fire department was notified and extinguished the fire. A fire department report was filed. The vehicle was towed to the contact's insurance company. The vehicle was not diagnosed or repaired. The contact was relating the failure to NHTSA Campaign Number: 23V652000 (SERVICE BRAKES, HYDRAULIC) however the VIN was not included in the recall. The manufacturer was notified of the failure opened a case and the vehicle was inspected; however, the inspector could not determine the origin of the fire due to the fire damage. The failure mileage was 113,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11625379November 15, 2024
UNKNOWN OR OTHER
The paint/ clear coat all over the car is peeling rapidly and absolutely everywhere
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11622616October 29, 2024
UNKNOWN OR OTHER
My concern is the paint on my 2014 Kia Optima SXL. It is chipping on all areas of my vehicle. I purchased this vehicle brand new on April 19, 2014 and have had all maintenance and recalls updated. I am extremely happy with this vehicle and hope to enjoy it for many years to come. My vehicle has been never through a commercial car wash. I have always hand washed it. I have several chips throughout the car and a large one on the rear pillar. My paint color is snow pearl white. Because of this on-going issue, I feel that I need the repairs done immediately so that I can continue the upkeep and assurance that my vehicle will last for many years.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11622155October 27, 2024
ELECTRICAL SYSTEM, ENGINE, SUSPENSION
Complaint Summary: I am the current owner of a 2014 Kia Optima, which is affected by recall 23V652 related to the Hydraulic Electronic Control Unit (HECU). The vehicle was imported to the UAE, and the recall was not addressed by the previous owner. As a result, I am now facing significant safety issues. Since taking ownership, I have encountered multiple engine problems, including sudden power loss, severe vibrations, and abnormal behavior from the throttle. These symptoms align with the issues outlined in the recall notice, indicating that the vehicle may pose a safety risk to me and other road users. Despite my efforts to diagnose the problems, I have already incurred costs exceeding 13 AED on various repairs and diagnostic services, all while being unaware of the existing recall. It was only recently that I discovered the recall information online, which has heightened my concern regarding the safety of my vehicle and the potential for further complications. Given these circumstances, I am requesting assistance from the NHTSA in resolving this recall issue and guidance on how to proceed with the necessary repairs while the vehicle is registered under my name in the UAE. It is crucial for me to ensure the safety of my vehicle for my own protection and for the safety of others on the road. I appreciate your attention to this urgent matter and look forward to any support you can provide. Please let me know if further information or documentation is needed Thanks alot
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11620695October 18, 2024
STEERING
There is a recall on steering shaft.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11620607October 18, 2024
ENGINE
The contact owns a 2014 Kia Optima. The contact stated while driving 35 MPH, there was an abnormal knocking sound coming from the engine, and the vehicle suddenly went into LIMP mode. The contact was able to pull to the side of the road. The contact then drove to the residence. The vehicle was taken to the dealer, where it was diagnosed that the engine had failed and needed to be replaced. The dealer informed the contact that an unknown software update regarding the engine knocking was previously performed on the vehicle. The dealer informed the contact that the vehicle could not be covered due to the rebuilt title. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 138,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11616259September 24, 2024
ENGINE
The contact owns a 2014 Kia Optima. The contact stated while driving approximately 35 MPH, a ticking sound and smoke was coming from under the hood of the vehicle. The vehicle was taken to the local dealer who diagnosed that the engine was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 190,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614541September 14, 2024
FUEL/PROPULSION SYSTEM
A high pressure fuel pump, the car is at a shop to get worked on. I was told not to drive the vehicle because it can catch on fire. The part that was leaking was connected to the engine which could cause the car to catch fire if it touched the hot engine. I was scared to drive the vehicle because it smelled like straight gas, I was terrified thinking the car was going to blow up. So I parked the car , so nothing bad can happen to me or others. I also Called Kia of Waldorf and the did not have an appointment until the following week of the 20th. Yes this was confirmed by an independent service center. No there was not any warnings on the dash board. But I do know it was a recall one time before on the high pressure fuel for Kia optima’s.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614409September 13, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2014 Kia Optima. The contact stated while driving 65 MPH several hours after an oil change was performed on the vehicle, the engine seized. The battery, the check engine, and the low oil pressure warning lights were illuminated. The contact was able to pull to the side of the road close to a swamp. The vehicle failed to restart and was towed to the dealer, where it was diagnosed and determined that the engine needed to be replaced. The dealer contacted the manufacturer, and an engineer was sent to diagnose the vehicle. The engineer determined that the repair could not be covered because Kia Campaign Number: PI1803 (Knock Sensor Detection System - ECU Logic Improvement) had not been performed on the vehicle; however, the contact had not received the Service Campaign notification in the mail. The vehicle was not repaired. The contact followed up with the manufacturer, but no assistance was provided. The failure mileage was 127,718.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614062September 11, 2024
ENGINE
Engine seized and failed whilst traveling 70 MPH down I-10
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11612834September 5, 2024
STEERING
There is a serious malfunction with the motor driven power steering. Needs replacement as I am not able to steer my car thus I am not able to drive it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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