Kia Optima Complaints (2011)

628 consumer complaints on file.

#11265533October 2, 2019
ENGINE
DRIVING TO WORK AND MY CAR WAS MAKING A KNOCKING SOUND. IT STARTED TO SPUTTER AND I WAS TRYING TO PULL OVER AND IT JUST SHUT OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11265278September 30, 2019
STEERING
I HAVE A 2011 KIA OPTIMA WITH 53,000 MILES. I HAVE RECENTLY NOTICED A NOISE IN THE STEERING COLUMN. IT HAS BEEN REPORTED BY OTHERS TO BE DEFECT FROM A CHEAP PLASTIC PART . I AM READING THAT THIS PROBLEM COULD RESULT IN A LOSS OF LIFE. YOU CAN HEAR THE POPPING SOUND WHEN TURNING CORNERS, LEFT AND RIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11258653September 27, 2019
EXTERIOR LIGHTING
I HAVE 2011 KIA OPTIMA SX WITH HID HEADLIGHTS AND THEY HAVE BEEN DIM FOR A LONG TIME. THEY BECAME NOTICEABLY DIM IN 2015 AND HAVE EVER SINCE BEEN DIM AND HAVE HAD A NOTICEABLE CHANGE IN THE LIGHT PATTERN. THIS IS NOT CAUSED BY FOGGY OR YELLOWING PLASTIC AS THE HEADLIGHTS HAVE BEEN PROTECTED BY A CLEAR PLASTIC PROTECTIVE "STICKER BRA" EVER SINCE THE CARE WAS PURCHASED NEW IN JULY 2011. THE HEADLIGHTS ARE EXPERIENCE THE SAME ISSUE AS OTHER OWNERS OF THE CAR, DETERIORATION OF THE INTERNAL REFLECTOR FOR THE HID HEADLIGHT. AS A RESULT THE LIGHT PATTERN BECOMES ALTERED OR DIM. IT IS DANGEROUS TO DRIVE AT NIGHT WITH THIS CAR. THE HEADLIGHT HAVE BEEN REPLACED WITH NO IMPROVEMENT IN THE LIGHTING OUTPUT OR PATTERN. THIS IS SIMILAR CONSISTENT WITH MANY OWNERS OF THE SAME MODELS. KIA HAS ISSUED A WARRANTY EXTENSION BUT THE DEALER NEEDS TO PROVIDE A VIDEO THAT SHOWS FLAKING OF THE REFLECTOR BETWEEN THE SPACE WHERE THE BULB IS AND THE CLEAR LENS CAP. THIS IS NOT THE REFLECTOR BEHIND THE BULB THAT WOULD AFFECT THE LIGHT PATTERN. DEALERS DO NOT LOOK AT THE LIGHT PATTERN AS IT IS NOT PART OF THE DIAGNOSTIC STEPS. THEY ONLY LOOK FOR FLAKING OF THE REFLECTOR BETWEEN THE SPACE WHERE THE BULB IS AND THE CLEAR LENS CAP WHICH WOULD SEEM TO BE MORE COSMETIC THEN FUNCTIONAL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11258319September 26, 2019
ENGINE
TL* THE CONTACT OWNED A 2011 KIA OPTIMA. WHILE DRIVING 60 MPH, THE CONTACT NOTICED AN OFF DUTY POLICE OFFICER WHO FLAGGED THE VEHICLE DOWN AND INFORMED HIM TO PULL OVER BECAUSE FLAMES WERE PRESENT UNDERNEATH THE VEHICLE. THE CONTACT PULLED THE VEHICLE OVER TO THE SHOULDER OF THE ROAD AND EXITED THE VEHICLE AS IT BECAME ENGULFED IN FLAMES. THE FIRE DEPARTMENT WAS CONTACTED AND EXTINGUISHED THE FLAMES. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES. THE VEHICLE WAS TOWED BY AN INDEPENDENT MECHANIC TO THE CONTACT'S RESIDENCE. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE INSURANCE COMPANY DEEMED THE VEHICLE DESTROYED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS APPROXIMATELY 152,442.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11257248September 22, 2019
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
RIGHT LOW BEAM NEEDED CONSTANT CHANGING (1 EVERY 4-6 MONTHS). WITHIN THE LAST 6 MONTHS, I HAD CHANGED THE BULB, 2 WEEKS LATER, THE LOW BEAM LIGHT WAS NOT WORKING AGAIN. NOTICED A WHITE FILM ON INSIDE OF LIGHT ASSEMBLY. UPON INVESTIGATION, I DISCOVERED THE WIRING CAUGHT FIRE AND MELTED THE CONNECTOR FOR THE LIGHT BULB. I PURCHASED A NEW ASSEMBLY, ONLY TO HAVE THE EXACT SAME THING HAPPEN. THIS IS A HUGE SAFETY CONCERN. FIRSTLY, THE LOW BEAM LIGHTING IS ABSOLUTELY HORRIBLE IN THIS CAR TO BEGIN WITH, NOW I'M RUNNING OFF OF ONE LIGHT. AFTER LOOKING INTO COMPLAINTS ONLINE, I SEE THIS PROBLEM IS PREVALENT ACROSS THE BOARD WITH THIS CAR. KIA IS A MULTI MILLION DOLLAR COMPANY, YOU NEED TO STAND BEHIND YOUR PRODUCT AND HAVE THE MINDSET OF PUTTING YOUR CUSTOMERS SAFETY AS A PRIORITY. I WORK AS A FIREFIGHTER/EMT AND I'D HATE TO ARRIVE ON SCENE OF SOMEONE THAT WAS KILLED DUE TO KIA'S FAULTY UNSAFE PRODUCT. ESPECIALLY OF ONE THAT COULD BE PREVENTED BY FIXING THESE PROBLEMS THAT YOU KNOW IS A MANUFACTURER DEFECT. SHAME ON YOU KIA FOR PUTTING PEOPLE AT RISK.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11256580September 19, 2019
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2011 KIA OPTIMA. THE CONTACT STATED THAT THE LOW BEAM HEADLIGHTS ILLUMINATED TOO LOW AT NIGHT. THE CONTACT REPLACED THE BULBS; HOWEVER, THE FAILURE RECURRED. THE CONTACT READ THAT THE HOUSING FOR THE LOW BEAM HEADLIGHTS WERE BURNING OUT DUE TO THE RECEPTIVE STRIP MELTING WHEN THE FRONT BEAMS WERE BEING USED. THE CONTACT TOOK THE VEHICLE TO HAGERSTOWN KIA (LOCATED AT 10307 AUTO PLACE, HAGERSTOWN, MD 21740, 866-404-6114) WHERE IT WAS CURRENTLY BEING DIAGNOSED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 114,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11256328September 18, 2019
ENGINE
TL* THE CONTACT OWNS A 2011 KIA OPTIMA. WHILE DRIVING, A KNOCKING NOISE OCCURRED COMING FROM THE ENGINE COMPARTMENT. THE CONTACT COASTED THE VEHICLE OVER TO THE SIDE OF THE ROAD AND NOTICED SMOKE COMING FROM THE ENGINE COMPARTMENT. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE AND WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 116,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11256281September 17, 2019
STEERING
2011 KIA OPTIMA FAVORS A PULL TO THE LEFT WHICH GROWS STRONGER AS THE SPEED INCREASES. THE PERSISTENCE IN REGARDS TO THE ISSUE IS SUBTLY DECREASED WITH A WHEEL ALIGNMENT, BUT QUICKLY RETURNS- RESULTING IN OVER 7 ALIGNMENTS IN 5 YEARS WITH ONLY 70K MILES. 3 SEPARATE KIA DEALERSHIPS HAVE INSPECTED THE ISSUE WITH ONLY A CONTROL ARM REPLACEMENT BUT NO SATISFACTORY RESOLUTION. THIS ISSUE IS DANGEROUS AND REQUIRES CONSTANT PRESSURE ON THE WHEEL TO FAVOR THE RIGHT PULL TO CORRECT THE FRONT LEFT PULL. A VERY GOOD EXAMPLE IS WHEN INCREASING IN SPEED, THE CAR WILL HEAVILY FAVOR A INSIDE PULL TO THE LEFT WHICH IS WORRYING. I'D LIKE A REGIONAL KIA RM TO HAVE A GO AT THE SITUATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11253260September 4, 2019
ENGINE, POWER TRAIN
WHILE ON MY WAY TO PICK UP MY DAUGHTER FROM SCHOOL AT AROUND BETWEEN 1 AND 2 OCLOCK PM I WAS STOPPED AT A 4 WAY STOP AT GA HWY 225 IN SPRINGPLACE , AS I PROCEEDED THROUGH THE 4 WAY WHILE IN MOTION I HEAR AND FEEL A SUDDEN JOLT TO MY VEHICLE AND I SKID TO A STOP THANK GOD IT HAD JUST WENT THROUGH THE STOP SIGN AND DID NOT GAIN ANY SPEED. I EXITED THE VEHICLE AND GLANCED UNDERNEATH THINKING THAT I HAD HIT SOMETHING, INSTEAD I NOTICED THAT MY MOTOR AND TRANSMISSION WHERE NO LONGER CONNECTED TO MY VEHICLE ON THE DRIVER SIDE BUT THEY WHERE LAYING ALMOST ON THE GROUND. I HAD TO CALL A TOW TRUCK TO HAVE MY CAR TOWED HOME AND MAKE ARRANGEMENTS FOR MY DAUGHTER. MY VEHICLE WAS ONE ON THE LIST THAT HAD A RECALL ON THE MOTOR THE REPLACEMENT MOTOR WAS INSTALLED AROUND MARCH OF 2017. IT HAS NOT SHOWED ANY SIGNS OF TROUBLE UNTIL THIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11246258August 25, 2019
SERVICE BRAKES, EXTERIOR LIGHTING
I HAVE CONTINUED TO REPLACE MY HEADLIGHT AND TAILLIGHT OVER A 5 MONTH PERIOD. I WAS STOPPED THE OTHER DAY BECAUSE MY BRAKE LIGHT AND TAIL LIGHT WEREN'T WORKING. I REPLACED THE LIGHTS AND THE BRAKE LIGHT WASNT EFFECTIVELY WORKING BUT THE TURN SIGNAL WAS WORKING. NOW TODAY THE BRAKE LIGHT AND TURN SIGNAL ARE WORKING BUT MY LIGHT THAT MAKES THE CAR VISIBLE AT NIGHT ISN'T AND MY YELLOW LIGHTS ON THE HEADLIGHTS ONLY WORK WHEN I PRESS THE BRAKE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11246278August 25, 2019
ENGINE, STEERING, EXTERIOR LIGHTING
THE BATTERY INDICATOR LIGHT CAME ON THEN WHILE DRIVING DOWN THE ROAD, THE BATTERY DISCHARGE KEPT POPPING UP ON THE DISPLAY THEN WENT OUT. ABOUT 10 MINUTES FURTHER, I LOST POWER STEERING. I MANAGED TO GET TO BASE EVEN THOUGH I RAN A RED LIGHT AND STOP SIGN BECAUSE THE CAR STARTED SPURTTERING AND FEELING LIKE IT WAS GETTING READY TO STALL. ONCE I MANAGED TO GET TO A PARKING LOT, MY HEADLIGHTS WENT OUT BUT I STILL HAD DASH LIGHTS. ALL THE ERROR LIGHTS CAME ACROSS MY DASHBOARD. I TOOK THE BATTERY TO ADVANCE, THEY SAID IT WAS LOW. THEY CHARGED IT AND SAID IT NEEDED REPLACED. THE BATTERY INDICATOR WAS STILL LIT SO I TOOK IT AND THEY CHECKED THE ALTERNATOR AND SAID IT WAS DEAD. I TOOK IT AND HAD IT REBUILT. EVERYTHING SEEMED TO WORK OK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11245388August 21, 2019
ENGINE
LAST MONTH, I TOOK MY CAR IN FOR A CHECK ENGINE LIGHT. THE REPAIR SHOP TOLD ME THAT THERE WAS NO OIL IN MY ENGINE AND IT WAS BONE DRY. THIS WAS THE REASON FOR MY CHECK ENGINE LIGHT. THEY SAID THEY DO KNOW WHY BUT IT WAS POSSIBLE THAT THE LAST TIME I RECEIVED AN OIL CHANGE THEY PUT IN THE WRONG OIL. THEY ASSURED ME AND I MADE SURE THEY PUT IN THE CORRECT OIL AND THE CHECK ENGINE LIGHT TURNED OFF. A MONTH LATER I WAS ON THE HIGHWAY AND THE ENGINE JERKED AND IT WENT DOWN TO 40. THE CAR DID NOT WANT TO ACCELERATE AND WAS STRUGGLING. I CHECKED IT IN THERE WAS NO OIL IN THE ENGINE AGAIN. BEING THAT I HAD NO OIL STAINS ON MY DRIVEWAY I WAS CONVINCED THAT IT WAS NOT LEAKING AND THE OIL WAS BURNING OUT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11242926August 9, 2019
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
MY TRUNK LID OPENS MY IT'S SELF. I FIND IT OPEN IN THE MORNING & SOMETIMES DURING THE DAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11241584August 4, 2019
AIR BAGS
MY SON WAS DRIVING HIS 2011 KIA OPTIMA WHEN A SPARK AND POP NOISE CAME FROM HIS STEERING WHEEL. ALL THE FUNCTIONS OF THE SECONDARY FUNCTIONS OF THE STEERING WHEEL, INCLUDING THE HORN, AIR-BAG, CRUISE CONTROL, ETC. QUIT WORKING. I TOOK THE VEHICLE TO KIA AND THEY IMMEDIATELY DIAGNOSED THE ISSUE AS A CLOCK SPRING WITHOUT LOOKING AT IT, WHICH MAKES BE BELIEVE THIS IS A COMMON PROBLEM. IF MY 16 YEAR OLD SON HAD BEEN IN AN ACCIDENT, HE WOULD HAVE NOT HAD A FRONTAL AIRBAG. AND WITHOUT A HORN, HE WOULD NOT HAVE BEEN ABLE TO WARN ANOTHER VEHICLE APPROPRIATELY. THIS IS A MAJOR SAFETY ISSUE AND KIA HAS DONE NOTHING TO RECTIFY THE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11241598August 4, 2019
ENGINE
AT APPROXIMATELY 97,000 MILES, MY CAR BEGAN TO BURN AN EXCESSIVE AMOUNT OF ENGINE OIL. BEING THAT MY CAR HAD A WARRANTY UP TO 100K MILES, I IMMEDIATELY REPORTED THE ISSUE TO KIA. THEY CONTINUOUSLY REPORTED THAT THEY WOULD NEED TO EVALUATE THE OIL CONSUMPTION AT 1,000 MILE INCREMENTS. I REPORTED MY CONCERNS IN REGARDS TO THE PROCESS POSSIBLY EXTENDING BEYOND THE 100K MILE LIMITS OF MY WARRANTY. I WAS INFORMED THAT THE ENGINE RECALL WOULD BE AN OPTION IF I EXCEEDED 100K MILES. UPON EXCEEDING 100K MILES, KIA REPORTED THAT THE OIL CONSUMPTION WAS THE PRODUCT OF "CHEAP OIL" AND KIA WOULD NOT BE RESPONSIBLE FOR THE EXCESSIVE OIL BURN. AFTER VERIFYING THAT MY MOST RECENT OIL CHANGES WERE PERFORMED BY KIA, I WAS TOLD THAT EXCESSIVE OIL CONSUMPTION WAS NO LONGER A PROVISION OF THE RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11241543August 3, 2019
STRUCTURE:BODY, ELECTRICAL SYSTEM, ENGINE
ENGINE DIED WHILE DRIVING ON PUBLIC STREET AND WOULD NOT RESTART AND WITHIN MINUTES FIRE IN ENGINE COMPARTMENT. DESTROYED FRONT OF CAR AND DAMAGED INTERIOR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11241077August 1, 2019
ENGINE, FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
DRIVING ON INTERSTATE, OUT OF NOWHERE ENGINE LIGHT STARTED FLASHING AND ENGINE SEIZED, CAR LOST ALL MOMENTUM, HAD NO "GET UP AND GO" PUSHING ON THE GAS PEDAL DID NOTHING, GOING UP HILL WAS ALMOST IMPOSSIBLE. TOOK CAR TO LOCAL AUTO SHOP, THEY COULD HEAR SOME NOISE BUT WEREN'T SURE WHAT. PER INVOICE 7/26/19: CHECKED CODES: P0011 A CAMSHAFT POSITION TIMING OVER ADVANCED, P00114 B CAMSHAFT POSITION TIMING OVER ADVANCED; P1326 ENGINE DAMAGE ALERT FOR DRIVER. ENGINE WAS NOISEY AND RAN VERY ROUGH, OIL LEVEL WAS LOW AND BLACK (WE SAW NOWHERE THAT IT WAS LEAKING OIL, NO SPOTS ANYWHERE). CHANGED OIL AND ADD LUCAS ENGINE STABILIZER, ENGINE QUIETED AND RUNS MUCH SMOOTHER. CLEAR CODES, TEST DRIVE, WATCH SCAN DATA. NO CODES, POSSIBLE EARLY STAGES OF ENGINE DAMAGE IF CODES RETURN INSPECT TIMING CHAIN AND CONTROL DEVICES. TOOK CAR HOME OVER THE WEEKEND DROVE LESS THAN 50 MILES, SUNDAY 7/28/19 AGAIN, ENGINE LIGHT CAME ON AND CAR HAD NO "GET UP AND GO" AND A VERY LOUD CLANKING NOISE COULD BE HEARD. TOOK CAR TO SHOP ASAP. PER INVOICE 7/31/19: CHECK CEL LIGHT AND LOSS OF POWER, CHECK FLUIDS, ENGINE HAS INTERNAL NOISE/DAMAGE; COMPUTER DATASCAN, CHECK CODES, DIAG, P1326; ENGINE DAMAGE ALERT FOR DRIVER, RECOMMEND FURTHER DIAG EVAL, INSPECT LOWER END AND TIMING CHAIN. AUTO SHOP CONTACTED LOCAL KIA DEALERSHIP, WAS TOLD THEY WARRANT ENGINES WITH THESE CONDITIONS. THEY HAVE A NUMBER OF VEHICLES WAITING TO BE REPAIRED ALREADY, SUGGESTED CALLING A DEALER OUT OF TOWN FOR REPAIRS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11240561July 30, 2019
EXTERIOR LIGHTING
LOW BEAM LIGHTS ARE VERY DULL WHILE DRIVING AT NIGHT (LENS COVERS ARE STILL CLEAR). KIA SENT AN EXTENDED WARRANTY ABOUT THE LIGHTS AND THE DEALER REPLACED A WIRING HARNESS FOR THE LIGHTS, THE LETTER ALSO STATED THEY WILL CHECK THE HEADLIGHT ASSEMBLY AND REPLACE IF THIS IS THE PROBLEM. KIA WILL NOT DO THIS REPLACEMENT FOR THE HEADLIGHT ASSEMBLY. THE WIRING HARNESS FOR THE LIGHTS DID NOT SOLVE THE PROBLEM OF VERY DULL LOW BEAM LIGHTS WHILE DRIVING AT NIGHT AND KIA WILL NOT HONOR WHAT'S IN THEIR WARRANTY LETTER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11235326July 27, 2019
ENGINE
OIL IS DISAPPEARING NO LEAKS!! WHEN DRIVING THE CAR GETS A VIBRATION THEN YOU BETTER CHECK THE OIL . EVERYTIME AT LEAST ONCE A WEEK WE ARE ADDING AT LLEADT 3 OR 4 QUARTS OF OIL. SEEMS TO BE SEVERAL COMPLAINTS ON HERE SAME PROBLEM WITH KIA. THIS CAR IS NO LONGER SAFE FOR US TO DRIVE HAVE AN APPT NEXT WEEK HOPE WE GET RESULTS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232459July 16, 2019
ENGINE
I WAS ENTERING A HIGHWAY, ACCELERATING TO GET UP TO THE SPEED OF THE TRAFFIC ON THE HIGHWAY. I NOTICED THE CAR WASN'T ACCELERATING LIKE NORMAL AND A SHORT DISTANCE AFTER ENTERING THE HIGHWAY, MY ENGINE FAILED. THE BATTERY AND OIL PRESSURE LIGHTS CAME ON AND THEN THE CHECK ENGINE LIGHT. I PULLED OVER TO THE SHOULDER AND TRIED STARTING MY CAR. IT WOULD START, BUT WOULD DIE AGAIN EVERY TIME I GOT TO ABOUT 20 MPH. I GOT IT INTO A GARAGE, WHERE THEY LOOKED AT IT THE NEXT DAY AND COULDN'T FIND ANYTHING WRONG WITH IT. I CONTINUED TO DRIVE IT BUT THE NEXT DAY, THE OIL PRESSURE LIGHT FLICKERED A COUPLE OF TIMES AS I WAS DRIVING. I CHECKED THE OIL LEVEL AND IT WAS NEARLY EMPTY. I LOOKED TO SEE HOW MANY MILES IT HAD BEEN SINCE MY LAST OIL CHANGE AND IT WAS ABOUT 1,500 MILES. IN ALL THE TIMES I'VE HAD MY OIL CHANGED, NO ONE HAS EVER TOLD ME THE OIL WAS LOW. THERE WERE NO OIL DRIPS ON MY GARAGE FLOOR. IT SEEMS TO BE BURNING THE OIL IN THE ENGINE. WHEN I ADDED 3 QUARTS OF OIL, STEAM WAS COMING OUT OF THE OPENING EVEN THOUGH I ONLY DROVE APPROXIMATELY 1 MILE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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