Kia Niro Complaints (2020)

63 consumer complaints on file.

#11570713February 8, 2024
POWER TRAIN, TRACTION CONTROL SYSTEM
The contact owns a 2020 Kia Niro. The contact received notification of NHTSA Campaign Number: 23V534000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the traction control warning light was illuminated. The vehicle was taken to the dealer where it was diagnosed that another warning light of an HEV failure had occurred. The manufacturer was made aware of the failure. The failure mileage was 30,000. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11569415February 2, 2024
FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM, POWER TRAIN
Faulty EPCU and circuit board damaged from coolant leak, as described by Kia technician. Other components have been affected. Estimated $3,000 in parts left to replace. Total repair cost is looking to exceed $13,000. On last failure of car, I was driving as the Electical Vehicle Systems error occurred and the car went into neutral and when it slowed down, went into Park. Car would start and drive 10-15 feet before becoming inoperable again. Dealership says they fixed by adding coolant and they couldn't replicate the error. It took me 200 ft of driving to do it. I turned on the AC and the error happened. Could have been coincidental. Kia has declined/refused repairs because serious fault happened at 60,800 miles and they say its out of warranty. Issue had been going on for about 30,000 miles at that point with no resolution ever being reached. Car has been throwing errors and codes and repeated attempts to have Kia check my car for the recall that had been issued were ignored and i was told the recall wasnt the issue. April 29, 2023 was the first time I contacted Kia service about the Low Inverter Coolant message I was getting. Kia insisted that coolant just needed to be flushed. Coolant Issue persisted. They bled and flushed the system and put new coolant in. Issue peristed. Car was taken to dealership at least 3 or 4 times. On one occasion, technician informed me that if the coolant message goes away when you turn the car off and it doesn't constantly flash, there's no urgent issue. He was apparently misinformed. I have now had the exact thing happen to my car that the recall was meant to prevent. My car was produced in 8/20 so within recall time-frame. My car should be recalled and Kia should be made to rectify the situation. All repair documents and estimates are included in my submission.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11563391January 3, 2024
FUEL/PROPULSION SYSTEM, ENGINE, UNKNOWN OR OTHER
My vehicle was the victim of attempted theft and reported to City of Cincinnati police 8/11/23. It then underwent repairs and delays before it was returned to me on 9/22/23. The left side rear door is basically detached from the system, causing the alarm to go off or not even work. The back seat lock is completely malfunctional, and there is glass remaining inside the car. I was informed by two separate Kia locations that they would contact me about repairs. On 9/29, notice attached here, I was informed that when a remedy is available, they will repair and cover the costs. No one has contacted me, and I have called multiple times over the last several months, including leaving voicemails, asking for any updates. I have phone logs I can provide as well. NOTE: The "Upload Files" button is not working below. Each time I click it, it just vanishes. This makes it impossible to attach anything.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11560828December 19, 2023
POWER TRAIN
Drive unit defect in EV motor/reduction gear. These vehicles have a manufacturing defect that causes a percentage of them to experience a loud noise while under acceleration, loudest at around 30mph. It is described as a "card in spokes", "motor rumble", "wheel of fortune", "clicking/tapping" sound. There is a TSB that Kia has released for this issue, ELE234, but Kia continually denies and obstructs owners from getting their vehicles repaired under warranty. It typically begins quietly at around 20-30k miles, gradually getting louder. Currently at 68k, Kia continues to deny repairs. It has been inspected and diagnosed several times by a Kia dealership, acknowledging the defect referenced in their own TSB, but Kia will not authorize the repair.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557339November 28, 2023
FUEL/PROPULSION SYSTEM, POWER TRAIN, VEHICLE SPEED CONTROL
-Abnormal Reduction Gear and/or EV motor Rumble noise as identified in KIA TSB-234. The car is available for inspection. -Car not working properly/increasing the risk of stall or breakdown while driving and therefore increasing the risk of collision/accident. There is a loss of power and increased revolution noise from the reduction gear/EV motor increasing the incidence of vehicle failure during operation and accident, therefore increasing the incidence of property and bodily injury/damage due to known issues by KIA currently being serviced only under TSB and not as a recall. -This problem was confirmed by the dealer technician. The technician also identified that a TSB exists for the identified issue. Per technician same issue has been previously serviced by the dealership for other Niro EV customers when under 100K (warranty period). Per the technician, this problem occurred outside of the 100K and would require authorization from KIA corporate. Kia customer service was contacted and was unwilling to resolve the issue. -Yes a test drive was performed with the technician who was knowledgeable about the issue and the TSB who immediately identified the issue as the one identified in TSB-234 and informed that some vehicles in the past have been serviced for the exact same issue but require KIA Motors authorization for service outside of 100K. KIA is unwilling to provide authorization. -No prior warning signs/warning lamps, Issues started happening after 100K. The dealer was notified at the time of service of another recall on the current vehicle. No resolution was provided for the safety issue being experienced.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555605November 17, 2023
POWER TRAIN
The contact owns a 2020 Kia Niro. The contact received notification of NHTSA Campaign Number: 23V534000 (Power Train) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555058November 14, 2023
POWER TRAIN
The contact owns a 2020 Kia Niro. The contact received notification of NHTSA Campaign Number: 23V534000 (Power Train) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553199November 2, 2023
POWER TRAIN
The contact owns a 2020 Kia Niro. The contact received notification of NHTSA Campaign Number: 23V534000 (Power Train) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552803October 31, 2023
POWER TRAIN
The contact owns a 2020 Kia Niro. The contact received notification of NHTSA Campaign Number: 23V534000 (Power Train) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523754May 24, 2023
UNKNOWN OR OTHER
I have been a Lyft driver for over 2 years, and because of the mileage I put on mile personal vehicle. I had to result to renting a vehicle from Lyft Flex Drive Rental, located at 2214 Century Center Blvd Irving, TX 75062. 0n 05/15/2023 at approximately 8:15 p.m. Right after dropping off passenger, and on my way to pick up another one. The vehicle mentioned hereof suddenly blew up out of no where. My personal property in the vehicle was destroyed , and almost loss my life! However, Lyft is suggesting I pay over a thousand dollars. When it wasn't my fault the car blew up. Moreover, their stagnating me from getting back to work, and not allowing me to rent a car from Lyft Fleet . Because supposedly the car hasn't been totaled out yet. Despite it as been weeks since the incident occurred. I also took my vehicle to Lyft Flex shop for a check up the previous week before the incident occurred. My Please see photos attached! THE INSURANCE COMPANY HANDLING THE MATTER IS LIBERTY MUTUAL CLAIM # 241398210 / Phone Number: 888.638.3564
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11501010January 10, 2023
ELECTRICAL SYSTEM
The contact owns a 2020 Kia Niro. The contact stated that after charging the battery to 80 percent, the vehicle immediately turned off while reversing out of the charging station. After restarting the vehicle and driving, the failure reoccurred. The vehicle was towed to the dealer who cleared the failure codes and tested drove the vehicle, but no failure was identified. The vehicle was not repaired. The manufacturer was not yet notified of the failure. The failure mileage was 17,972.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11492683November 8, 2022
UNKNOWN OR OTHER
I first bought the car brand new from the car dealership and the first problem was a check engine light came on when I bought it. I took it to the car dealership and could not find the problem. I bought the car in December 2020. And off and on the check engine light comes and goes. And they could not find the error. Lastly about two weeks before the car caught on fire. It was service for oil change and a catalytic converter replacement. After that while I was driving on the parkway in New Jersey I heard a loud bang in the engine and I pulled over and I saw a fire starting underneath the engine. The whole car is consumed in fire. The fire department came and put it out.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11487095September 29, 2022
STEERING
The bearings in the steering wheel is going bad. The car is a 2020 and should not have this issue. They’re claiming it’s not covered under basic warranty since my mileage is 77,637, over the 60,000 mileage. Even with this many mileage, a steering wheel bearing should not go bad this quickly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11485034September 18, 2022
ENGINE, UNKNOWN OR OTHER
My Niro has been having issues with sputtering, jerking, chugging, and feeling like it’s about to stall. Sometimes it happens right when I start the car and sometimes it happens while I am driving. The check engine light just started coming on yesterday. I believe the transmission is faulty and have spoken to or taken it to the dealer with this same issue multiple times as it is covered under warranty. They keep telling me that’s just how the car drives but in the 8 cars I’ve owned in my life, I have never had a car that behaves this way before. An internet search of “Kia niro transmission problems” proves that this is a common and known issue with this car that Kia is doing nothing to resolve. I have a daily 20 mile commute to work and feel incredibly unsafe driving my car and letting my teenage daughter drive it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484418September 14, 2022
SERVICE BRAKES
The contact’s wife owns a 2020 Kia Niro. The contact stated that while his wife was driving at an undisclosed speed, the vehicle inadvertently decelerated. The contact stated that during the failure the regenerative brake warning light illuminated. The contact stated that his wife was able to coast into a parking lot. The vehicle was taken to the dealer where the failure could not be duplicated. The manufacture was notified of the failure and informed the contact that the vehicle was covered under warranty. The failure mileage was approximately 46,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11455280March 4, 2022
UNKNOWN OR OTHER
I've had my Kia Niro EV approximately 1yr. I'm the only owner so far was brand new but it had set for a year or so. (Purchase Date: March 2021). I noticed about 6 mo./8k miles that listening the same thing that my 2012 Kia Sorento that was involved in the class action lawsuit was having. When I pressed the gas pedal my RPMs go up to five to seven but the car doesn't really go it's like it's barely even going 10 miles an hour. This to me is a huge safety concern considering what if you were trying to get out of the way of a semi and you have the gas pressed all the way to the floor in your car is not going fast enough this really worries me considering how much I spent on the car I bought it new and traded in my old one that was having the crankshaft issue that would stall out no matter what speed you were going numerous times a day so that way I would be safe. Now here I am with a 20/20 vehicle and experiencing the same issues. Then the other day we are now March of 2022 and I start up my car and it says service vehicle immediately take it to your nearest dealership try to take a picture then this message disappears so then I turn off the car turn it back on to see if the message would reappear and it says service car in 20 something days but yeah I'm still having the same problem so then I'd use my new my UVO diagnostic thing button and it tells me there's no issues with the vehicle. I drove the vehicle every day and it doesn't do it all the time but this is exactly how my Sorrento started out too I would sit there and tell my husband that I couldn't get enough power and the vehicle wasn't going shifting gears it's something with the gears I can feel it underneath the vehicle it's almost like something's blocking it or something's not connecting this could be a very serious issue and I feel like that you guys really do need to investigate this to prevent casualties 1 report of the issue should open an investigation. Not once innocent ppl get injured/die
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11450471February 4, 2022
AIR BAGS, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I was involved in a collision 11/2021. I had just left a stop sign and was starting to go when a semi hit my front end and spun my vehicle around. I do not understand why my air bags did not deploy and I feel like emergency braking did not work. I have had it work when someone get close to my bumper in the past.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11441412November 23, 2021
LANE DEPARTURE: ASSIST
Driving in my 2020 Kia Niro EV EX in the right lane of a 2-lane northbound highway at 3PM on a weekday, clear-weather, I changed lanes into the left lane when all of the sudden the Lane Keeping Assist malfunctioned and startlingly and abruptly jerked me across the double yellow lines into oncoming southbound traffic. I tried to steer the car back into the northbound lanes but the steering wheel was frozen. The malfunctioning Lane Keeping Assist seemed to have completely taken control of the steering wheel. An oncoming southbound car hit me colliding with my front passenger hood, panel and front passenger wheel. Upon impact, my dashboard lit up with warning messages, as the collision sent my car sailing back into the northbound side of the highway crashing perpendicularly into the highway perimeter chainlink fence and parking post. My airbags did NOT deploy! That is 100% airbag failure in a front wheel collision in a front-wheel drive vehicle. Police report taken at site of the incident. My insurance was notified. Insurance advised me to report these mechanical malfunctions to the Kia dealership. I reported to Kia Van Nuys dealership who set up service diagnostics in the dealership Service center. However, Kia Van Nuys Service refused to diagnose the car telling me to "take the car to a body shop" because they could not diagnose the mechanical/technical issue before body damage was repaired.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11441346November 22, 2021
UNKNOWN OR OTHER, LANE DEPARTURE: ASSIST
My husband and I have both experienced an abrupt jolt when the Lane Keeping Assist is activated. It's not the "normal" tug that alerts you when drifting. And sometimes this startling jolt is activated when not changing lanes. Also, for a split second when the Lane Keeping Assist has this unexpected abrupt jolting that tries to force you into the lane, the steering wheel locks for a split second which is more frightening because for a split second you lose control of the car. In my other Kia Niro EV, I reported this to Kia Van Nuys dealership and went on a "test" drive with a mechanic. At that time my other vehicle (also reported here due to a collision) did not exhibit this "jolting, jerking" experience. I have asked other people I know who own or lease this Kia Niro EV if they experienced anything unusual with the Lane Keeping Assist. All reported this same "abrupt jolting" experience which was so concerning, they were "forced to disable the Lane Keeping Assist" for fear it might cause an accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11439629November 7, 2021
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
The Adaptive Cruise Control System is not working. It is available for inspection upon request. The cruise control system does not reset, but rather retains the last set point. When I start the car and touch the accelerator, the car assumes the last set speed setting. In my case that is 60mph. It does not matter what I do, the car accelerates to 60mph. I can "cancel" the setting", tap on the brakes, or try to reset the system to a different speed. I am trying to get an appointment with the dealer for his evaluation. There have been no accidents on my part, but it is very scary that the car just takes off. there were no warnings, lamps, or messages on any of the car consoles. This is a a significant failure, potentially life threatening.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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