Kia Niro Complaints (2017)

101 consumer complaints on file.

#11573130February 21, 2024
POWER TRAIN
The contact owns a 2017 Kia Niro. The contact received notification of NHTSA Campaign Number: 23V534000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11570037February 5, 2024
POWER TRAIN, STRUCTURE
The contact owns a 2017 Kia Niro. The contact received notification of NHTSA Campaign Number: 23V534000 (Power Train) however, the part to do the recall repair was not yet available. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had experienced a strong electrical burning odor inside the cabin of the vehicle. The contact stated that the front passenger’s side wheel well had melted and collapsed. The cause of the failure was not yet determined. The local dealer was notified of the failure. The failure mileage was 91,760. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567869January 25, 2024
ENGINE
My 2017 Kia Niro (hybrid) discharges white smoke and overheats while being driven. I brought it to a reputable mechanic immediately. After an inspection, it was discovered that coolant is leaking into the engine because the heat exchange system is not functioning correctly. There are 6 similar complaints files about the same model vehicle (NHTSA 11561701, 11550994, 11547940, 11442817, 11457565 & 11491873) and many that have not been filed on line but complaints are the same. A Kia dealership said that the part (#28601G5320) is on back order everywhere w/ no availability in sight. This is a $3000-$6000 repair and is ridiculous. No engine lights or indications of anything malfunctioning, this needs to be recalled ASAP!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11563216January 3, 2024
FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM
My car slowed, smelled hot, and then transmission overheat light came on approximately 130 miles from my home. I had it towed to nearest Kia service due to my warranty, Lehighton Kia dealer by AAA (Kia roadside wanted $293). Dealer claimed it was Clutch Actuator (said nothing about recall) and claim to be attempting to confirm warranty with Zurich for days with no success, I had no issue calling Zurich to confirm warranty would cover it. They said parts were unavailable in US, some in Korea, no guarantee where they would be distributed to and could not be ordered yet, so timeline of at least a month that I would be without a car. They could not offer me a loaner or rental. Last night I received Recall notice SC276 for the exact issue I am dealing with. In 4 calls to Lehighton Kia this recall was never mentioned. I bought my car in March with 31,000 with the best extended warranty I could buy to protect myself as a recent widow with a daughter in college. My car now has 52,000 and is not usable indefinitely, I cannot afford a rental and I work 35 miles away and feel that the Lehighton Kia has been less than helpful in dealing with this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11562090December 27, 2023
POWER TRAIN
The contact's daughter owns a 2017 Kia Niro. The contact stated that while her daughter was driving at an undisclosed speed, the Check Hybrid System, Turn Off Engine message displayed, and the HEV warning light illuminated. The vehicle then stalled. The vehicle was towed to the dealer, where it was diagnosed and determined that the engine and battery needed to be replaced. The vehicle was then towed to an independent mechanic, who determined that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 120,787.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11561701December 24, 2023
ENGINE
EHRS fails, causing coolant leaks & cracked cylinders
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557137November 27, 2023
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
I was driving and the car was stuttering. Then after I stopped for a bit it resumed normal operations. Then the warning light came on, then it went off again. This happened for a couple of weeks until finally, while on a road trip at the end of July 2023, the car seemed to just lose power in 4th gear and I would have to really rev the engine just to keep it moving, that happened while on a road trip. I called the dealership several times during the trip and they said I’d already had the computer recall reset so they didn’t think it made any sense. I took it to my neighborhood repair shop when I got back and they said two spark plugs are shot, they replaced them and it ran fine. But now it’s stuttering again, just a few months later. I called the dealership again and they said I could bring it it for a diagnostic (not free) and then I got a letter about a recall. Not sure if it’s related to my issue because the dealer said probably not and said they’d call me when they knew more and my car had the computer issue not this one. No one has called and the car is still stuttering. I took it to the mechanic again and he said spark plugs look fine, but again, it is losing power in 4th gear, just around 45 mph only when I’ve been driving for more than two hours. I would just like the dealership to take a look and fix it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556603November 23, 2023
ENGINE
Car stalled, overheated due to coolant leaking into car parts which is causing catyllac converter to not work correctly. The issue is not with the catillac converter but the faulty piece that causes coolant leaking. This is a known issue amongst Niro Users. KIA is illegally forcing customers to purchase the most expensive part instead of bypassing so that the heat exchange system doesn’t leak into converter. The same issue affects the EV model which KIA has recalled but they refuse to add the hybrid to the recall list. Please help. The repair is $3,000 and customers that have paid to fix only end up in the same position moths later with the same issue. I reported the issue to KIA and my claim was denied.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11550994October 20, 2023
POWER TRAIN, FUEL/PROPULSION SYSTEM, ENGINE AND ENGINE COOLING
Hybrid System Failure due to overheating Overheating due to coolant leak into resorvoir My car started having white smoke come from exhaust during driving Took to the repair shop, repaired the coolant reservoir next day, same issue took back to the service tech stated they couldn't find the leak, but the reservoir was empty. Took the car for a second opinion, the service people had my car all day, after picking up, was told by the repairman that it was the engine and KIA is aware of it. Stated he is unable to help and I should take the car to a KIA dealer For weeks the car was still blowing smoke Took the car to KIA of Stamford Had the car for a few hours, tech said coolant leak and I will need to replace the part which is 3000, advised there is a bypass method on the internet for NIRO owners with the same issue online, and I was told they will not do the bypass due to emission laws. Advised my car should be covered under Emissions warranty, and was told it does not cover the part. Advised the service man this should be covered under my 100,000 warranty with KIA, which is what I was sold, and was told this is not the case, and I wasn't covered. Advised KIA I have an extended warranty with WIZ autos where i purchased the car. Spoke to the warranty department and was told it wasn't covered under their warranty either. May 2023 While driving I saw white smoke, my car began to overheat and I tried to pull over, when I pulled over the car would not drive. HYBRID System Malfunction The car has been with Wiz autos and they are now telling me the repairs will cost $5,800 There are many people online suffering because of this defect. There are reports online that once fixed, the issue returns months later. Wiz autos is asking me to pay 6000 for a repair and 3 month warranty on the part. Issue: Coolant leak is causing issues that affect the safety of drivers, as well as destroys their vehicles and KIA Motors has been the worst to work with.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11547940October 3, 2023
ENGINE
Car gives digital signal of overheating, white smoke pours out of exhaust but there is no code that allows dealership to diagnose and remedy. This has occurred twice in the last 6 weeks and the car has sat at the dealership for weeks. This problem and inability to repair without a $1,200 exhaust system replacement is well documented on-line [XXX] ] and the dealership is unhelpful. It appears there's a design flaw that allows this to occur and should be remediated by the manufacturer. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11543219September 7, 2023
VEHICLE SPEED CONTROL, STEERING, FUEL/PROPULSION SYSTEM
- my car started releasing white smoke - i took it to repair shop, stated it was fixed, white smoke continued -car started overheating -Took it to KIA dealership and was told i was responsible for fuel leaking into engine, was told my car was not covered under warranty, I also have an extended warranty at the dealership which they wouldn't honor stating it was not covered -Recently while driving the car flashed Hybrid system Failure and shut off -I was unable to move the car -I had the car towed to the original dealer (wiz autos) and it has been there since May 2023, it is now 4 months and the car still does not work -Wiz autos informed me the car had a "lock on it" and will need to be released by KIA its been 4 months with no answers from KIA, I have been having an issue with the coolant leaking into the engine since 11/22 and although this is a common problem in these cars(manufacturers defect) KIA will not fix, or replace. I believe the coolant leaking into the engine, is causing the cars to malfunction**** Please take a look at these forums: [XXX] [XXX] Although my car is not listed in this lawsuit by KIA, i believe more cars are affected: A federal court has granted final approval of a class action lawsuit known as In re: Hyundai and Kia Engine Litigation , No. 8:17‑cv‑00838‑JLS‑JDE and Flaherty v. Hyundai Motor Company, et al. , No. 18‑cv‑02223 (C.D. Cal.) allege that 2011–2018 and certain 2019 Kia Optima, 2012–2018 and certain 2019 Kia Sorento, and 2011–2018 and certain 2019 Kia Sportage vehicles suffer from a defect that can cause engine seizure, stalling, engine failure, and engine fire, that engine seizure or stalling can be dangerous if experienced, and that some owners and lessees have been improperly denied repairs under the vehicle’s warranty. Neither KMC nor KUS have been found liable for any of the INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542483September 4, 2023
STEERING
Steering malfunction. Very difficult to turn right or left, steering wheel refuses to turn. Rattling noise of metal hitting metal when turning right or left
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11536505August 4, 2023
ELECTRICAL SYSTEM
During first recall 18V-666, Kia stated that I received a new PRA in September 2019 per recall instructions. July 2023, my car would not turn on and was sent to same Kia dealership. Recall 22V-836 applies to my car, and my PRA shows sign of thermal damage yet again. Both main relays that were replaced in 2019 were of Panasonic, yet, the PRA was melted to the point that the wire harness also needs replacing. This is 2 fire incidences in my 2017 Kia Niro in less than 3.5 years, on the same part.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11536388August 3, 2023
FUEL/PROPULSION SYSTEM, ENGINE
Few days ago, the check engine light turned on in the dashboard of the Kia Niro 2017 The car was taken to an authorized Kia dealership for diagnostic. The dealership informed that the "Fuel air filter kit & NVLD" needed to be changed at the expenses of the owner. The same issue was described in the "Kia technical service bulletin ... SA395" in the NHTSA website. This bulletin explains that the dealership has to repair this issue under warranty, even if the warranty is expired. The dealership said that this car VIN number is not covered by this bulletin; however, the issue is exactly the same as described in the mentioned document. The car mileage is under 54,000 miles. I would appreciate if NHTSA reviews the list of VIN numbers in order to cover all the cars that present this problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11513496March 23, 2023
ELECTRICAL SYSTEM
I called my local Dealer Nationwide Kia in Timonium Maryland to get an appointment for the required recall. They have so far have been unresponsive, so I called Kia in California. I got a case # of [XXX] after waiting 1:30 mins on the phone. Called back the next week and they said they called the dealer and got no answer but left a message and they sent an email. Called back the next week and they said the dealer never responded and they sent another email. Called back today and sat on the phone with Kia California for another hour and they never answered. I'm very upset that i can't seem to get an appointment for a safety recall, what good does a recall do if the dealer won't answer me and the Kia Zone office can't force them into action. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505672February 5, 2023
ENGINE, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Car caught on fire while in motion on the highway due to safety recall issue
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11501264January 11, 2023
SEATS
On Friday, December 9, 2022, the heating element in the driver side seat burned through the cushion, burned a hole in my coat, and burned my right leg. Yes, it is available for inspection upon request. Thursday, January 5, 2023, the service department at Kia confirmed the heated seat element had gotten too hot and burned through the seat. Service personnel said the part that needed to be replaced was not under warranty and quoted prices ranging from $600-$1,700 to have it repaired. Other than the service department at Lithia Kia of Anchorage, no other inspection has been done. There were no warning lights or messages prior to the failure. In fact the car had been in the shop the week prior and had a courtesy vehicle inspection.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11496486December 7, 2022
ELECTRICAL SYSTEM, POWER TRAIN
Back seat got warm & later that morning car engine would not start but lights in vehicle came on. Appt made w/dealer who after a week hadn't done diagnostics nor checked battery & main hybrid fuse as I had requested. I towed to a service garage who upon starting to open the box covering battery, found battery had kindof exploded & bulged. I searched online for recalls on 12/7/22 and found a recall 11/10/22 -22V836000 (KIAs # is SC256) which is "Main Relay within Power Relay Assembly (PRA) may have inadequate connections between its contacts, causing increased electrical resistance, which can overheat the rear seats." "This recall supersedes NHTSA recall number 18V-666. Vehicles already repaired under the previous recall will need to have the new remedy completed" I have receipt showing I had did the 1st recall but the recall is not showing up when I search my VIN#. Kia has found some dealers lied & never replaced the part they said they did. My car will be towed tomorrow to a KIA dealer who will look into this issue & what my battery looks like. No warning lights came on prior to the engine not starting. I called KIA cust service for recalls this morning 12/7 and they were no help to me at all seeing the recall isnt showing under my VIN number.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11493839November 16, 2022
LATCHES/LOCKS/LINKAGES, STRUCTURE:BODY:DOOR:HANDLE:EXTERIOR
The contact owns a 2017 Kia Niro. The contact stated that while her mom was opening the front passenger’s side door outside door handle detached. The driver’s and passenger’s side door handle and button detached. There were no warning lights illuminated. The vehicle was taken to the local dealer four times where it was diagnosed and determined that the door handles needed to be replaced. The vehicle was repaired but the failure persisted. The manufacturer was contacted, and the contact was informed that the vehicle was not covered under a warranty or recall. No additional assistance was provided. The failure mileage was approximately 30,000. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11491873November 2, 2022
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
The contact owns a 2017 Kia Niro. The contact stated that while her son was driving at an undisclosed speed, he noticed white smoke coming from the exhaust. The contact stated that her son pulled over to input more coolant however, upon starting the vehicle, the coolant immediately drained from the reservoir. Additionally, the contact stated that a burning odor could be detected throughout the vehicle. No warning light was illuminated. The vehicle was taken to the dealer where it was diagnosed that a hole was in the exhaust and needed to be replaced. The manufacturer was not notified of the failure. The failure mileage was approximately 97,000. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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