Kia K5 Complaints (2021)

169 consumer complaints on file.

#11478851August 11, 2022
STRUCTURE:BODY
The bumper is way to low so if you try going up a hill or if you park and there are stoppers, the bottom of the bumper scratches and rubs on the bottom causing it to pop off. You may not realize this until you are driving and it falls off
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11478849August 11, 2022
STRUCTURE:BODY
The Wheels Guards fell off mid drive, another part that fell off was the underbody cover that is made out of cardboard. I know many Kia K5 owners who have had this problem. It fell off due to rain. Since it is made out of a cardboard like material, the rain makes it fall off while driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11475762July 25, 2022
AIR BAGS
The contact's son owns a 2021 Kia K5. The contact stated that while her son was driving in the rain at 50 MPH, another vehicle hit her son's vehicle from behind which sent the vehicle into a concrete barrier. The vehicle was sent spinning after it hit the barrier; the vehicle was facing oncoming traffic once it came to a stop. The air bags did not deploy upon impact. The contact's son was not injured and did not seek any medical attention. The other driver fled the scene of the accident. A police report was filed. The vehicle was towed independent collision center where it had yet to be inspected or repaired. The dealer nor the manufacturer had yet to be notified of the failure. The failure mileage was unknown. The VIN was not available.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11472594July 6, 2022
SERVICE BRAKES, VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: WARNINGS
While driving on 7/6/2022, upon acceleration, the vehicle began jerking and applying the brakes as if it was trying to attempt to avoid a rear end collision. Moments after that incident, the instrument cluster displayed warning lights of the following: check forward safety system, traction control, front end collision avoidance, electronic parking brake, and auto hold all in an orange color followed by a check engine light shortly after. Safety was put at risk due to the vehicle suddenly and uncontrollably braking without any warning on prior indication. The vehicle has not been inspected by anyone yet, but is schedule for a dealer diagnostic on August 9th, 2022. Currently, this vehicle has 10,900 miles on the odometer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11465859May 24, 2022
POWER TRAIN, ENGINE
Does not always shift like it is supposed to
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11462727April 29, 2022
UNKNOWN OR OTHER
The undercarriage of the vehicle fell as I was driving down the highway. Yes it is available upon request. My safety was put at risk because part of the undercarriage piece started to rip and go underneath my tire. The problem was inspected by a dealer. The component has not been inspected by anyone else. There were no warnings prior to this occurring.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11462680April 28, 2022
UNKNOWN OR OTHER
Can is going 4000rpm at 70 mph. Feels like no power, won't go over 80 mpg. To it the dealer but didn't do anything unless the check engine light is on. Can is 10 months old.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11462269April 26, 2022
VISIBILITY/WIPER
had the windshield replaced on March 14, 2022. i drove the car for approximatly for two weeks with no issues. i left my car parked while on vacation and took a cab to the airport. after i returned home from vacation and drove my car for the first time in almost two weeks i noticed the cracks on the windshield. one on the lower area of the passenger side and another that is on the driver side about mid ways. both have spread and since then there are two smaller ones starting. i have been constantly contacting the dealership who is giving me the run around. but on may 3 they are wanting to see the car windshield. the glass company the dealer uses has no warranty for their work. The cracks are inside the glass you cant feel them at all. i know the service guy wanted to know if i had a telluride i told him no i have the K5.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11462020April 25, 2022
UNKNOWN OR OTHER
Horn went out? No explanation
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11461900April 23, 2022
VISIBILITY/WIPER
The windshield cracked and spread very quickly without any known reason. I made an appointment with the dealership and was told that they do not handle that situation and was dismissed without a proper check. Will be checked by an auto glass company soon. There was no indication of any failure/warning lamps. There were no prior chips in the windshield that were prone to further damage, no loud sounds and the crack appeared while the car was parked on my carport.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11452892February 18, 2022
ENGINE
Vehicle engine shut off while driving down the highway. Traveling on 74 and while still in drive the engine abruptly shut off. Vehicle was started again and then it again shut off a couple miles down the road. When the vehicle was started a 3rd time it immediately went into limp mode. I was stuck on the side of the highway with vehicles going 70MPH around me. On my way to the dealership the car shut off multiple times potentially killing me multiple times. After 60 days at the dealership they said they fixed the problem. I drove the car 4 miles and it shut off on me on the highway again. I had a car almost crash into me along with trying to start the car and get off to a safe location. I still do not know what is going wrong with the vehicle but this could of killed me and others..... this needs to be addressed along with the fact they gave me the vehicle back just for it to do it again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11449631January 31, 2022
ELECTRICAL SYSTEM, STEERING, EXTERIOR LIGHTING
Took my car to the dealership on 12/20/21 because all of my sensors were going off so they installed a new harness and cleared all the sensors, I got my car back on 1/3/22. On 1/16/22 all my sensors came back on so I brought it back to the dealership on 1/19/22 and I got it back the next day and was told it was safe for me to commute to work (I got it back with the front panel off with exposed wires and no working airbags) and a few days later all the sensors were back on and as I’m driving home in the middle of the night from work my tire pressure sensor came on even tho I had air in my tires, my headlights turned off for seconds at a time, my speedometer kept dropping to 0 as I’m going 60 and my cruise control stopped working. Have pictures and videos of every issue every time
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11449212January 28, 2022
LANE DEPARTURE: WARNING, FORWARD COLLISION AVOIDANCE: WARNINGS, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
Since October these features have been on and off working when they want to. I don't know what is happening with the safety features but it needs to be fixed or a update is needed for all the safety features.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440906November 18, 2021
LANE DEPARTURE: LANE KEEP: STEERING ASSIST
The contact owns a 2021 Kia K5. The contact stated that while her daughter was driving at 5-10 MPH and making a turn on a road with no lanes, the steering wheel inadvertently started shuddering and became rigid, causing the contact's daughter to lose control of the vehicle. The vehicle crashed into a construction dumpster. An unknown warning message illuminated. The air bags did not deploy. The contact's daughter did not sustain any injuries. A police report was not filed. The vehicle was towed to the contact's residence. Then, the vehicle was towed to the dealer who towed the vehicle to a collision center. The dealer informed the contact that the vehicle could not be repaired under NHTSA Campaign Number: 21V447000 (LANE DEPARTURE, STEERING) as the VIN was not included in the recall. The manufacturer was notified of the failure and a case was opened. The vehicle was not diagnosed or repaired. The approximate failure mileage was 11,700.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11432865September 14, 2021
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I was driving 35 mph with nobody in front of or behind me and the car slammed on automatic braking for no reason, stopping me in the middle of the road.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11430639August 26, 2021
FUEL/PROPULSION SYSTEM
When filling up the gas tank on 3 separate occasions the station pump failed to cut off causing fuel to leak unto the surrounding surface. The Kia K 5 is leased vehicle that I entered into contract in July 2021. The car was used as a demo and I find it suspicious that the dealership wasn’t aware of the issue. The dealership is replacing the gas tank at no cost to me.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11424226July 10, 2021
VISIBILITY/WIPER
My 2021 KIA K5 developed a chip after a small pebble hit the windshield. By the time I got home(an hour and a half later) the chip caused a crack across three quarters of the windshield. The dealer and KIA Corporate will not admit the problem even though there have been numerous complaints on the Telluride model and now several complaints documented on the new K5.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11423530July 6, 2021
UNKNOWN OR OTHER
Sunroof exploded while driving. Only had the car 2 months.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11417817May 19, 2021
UNKNOWN OR OTHER
Purchased new Kia K5 LXS few months ago. Originally warning lights appeared on dashboard. At first windows would come down intermittently. Now my windows won't come down at all. My headlights flicker and turn off at night. Car sounds like it's powering down at times. Contacted dealership a number of times. Alerted dealership of problems and concerns via phone and during service. Met with indifference and treated like they hadn't talked to me regarding latest concerns. This shouldn't happen to any vehicle especially when purchased brand new.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11416535May 14, 2021
ELECTRICAL SYSTEM, ENGINE
VEHICLE WAS STOPPED A RED LIGHT ON A CITY STREET WHEN SUDDENLY CUT OFF. SMOKE BEGAN TO POUR OUT FROM UNDER THE HOOD. LESS THAN 1 MINUTE LATER THE VEHICLE WAS FULLY INVOLVED UNDER THE HOOD OF CAR. CAR WAS A TOTAL LOSS. VEHICLE HAD JUST BEEN DRIVEN APPROXIMATELY 25 MILES (ALL HIGHWAY) FROM HOME TOWARDS WORK WHEN INCIDENT OCCURRED.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0

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