Kia K5 Complaints (2023)

111 consumer complaints on file.

#11612210September 3, 2024
SERVICE BRAKES, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Why is Kia Dealership are allowed to sale cars that have recalls. Knowing that they have recalls and are allowed to sale. why not fix the issues and then sale. Safety Concerns driving and have to kids in the back car 65mph and car shut down breaks don't work or accelerator used the emergency breaks had shut down the car. Took it to the dealership I been calling them status on my car with no information provided. Imaging being behind 18 wheeler my accelerator don't work. Parts for recalls are out stock so why keep cars in the dealership knowing they don't have parts to fix the issues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11610877August 26, 2024
FUEL/PROPULSION SYSTEM
Ive a 2023 Kia K5 GT-Line AWD with 73000 mileage. I was having a trip from New Jersey to Massachusetts for a wedding. I had 208 miles to go and 223 miles range. Than suddenly it went down to 93 miles. I stop by a gas station. I could not pump gas. It was kicking the nozzle. I stop by another gas station miles later. I couldnt pump gas either. It kickes the nozzle and my gas tank looks full. Than i start the car and check engine light and P045100 code came on. Than i checked the closest KIA but it was Saturday. They couldn’t service i was at Rhode Island. I callled one of the KIA and they said as long as CEL is on i can drive. If its keep flashing i shouldnt drive. I said it smells gasoline and i cant fill up my tank and i asked if they have a suggestion and they said idk and closed the phone. Than i heard a clicking noise and it smelled a lot more gasoline. I saw that my rear seats popped up. I saw that one of the gas tank or whatever it is was up and my tank was expanding. I had to leave my car to another dealer nearby airport at Rhode Island. They will check my car at Monday. I rent a car from airport enterprise. I guess ill need to wait and see. I know that there is a recall. But i sent for an oil change at 60000 mileage and my local dealer told me that there was a recall and they checked and thats why it took long and im good to go. So they checked the recall and it was fine and now its not fine. My gasoline tank expanded. My car is located at Bold Hill Kia in Warwick, Rhode Island. I was scared to drive but i had no other choice and the serviceman in one of the dealer told me to drive so i drive to another KIA.My vehicle was inspected for the SC288 Recall [XXX] ) There was a check engine light with the obd code of p045100. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11609954August 21, 2024
POWER TRAIN
Transmission is itself in neutral while driving. Resulting in irratic RPMs, hesitating acceleration and rough transition to gears. Took care into dealership service department. They seemed that I would need a transmission replacement. Kia approved the request. Still waiting on transmission to be put in.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11608513August 14, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2023 Kia K5. The contact stated while driving at an undisclosed speed, the contact heard a loud ticking sound coming from the fuel tank. The check engine warning light was illuminated. The vehicle was taken to the dealer where the vehicle was diagnosed as a failure with fuel tank expansion. The contact was contact informed that the fuel tank expansion needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 270,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11608506August 14, 2024
POWER TRAIN
The contact owns a 2023 Kia K5. The contact stated that while driving on several occasions at various speeds, while the transmission was changing gear, the vehicle hesitated and jerked abnormally. The vehicle was taken to a dealer however, the failure could not be replicated. The manufacturer was notified of the failure. The failure mileage was approximately 34,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11606869August 6, 2024
ELECTRICAL SYSTEM, ENGINE
The contact owns a 2023 Kia K5. The contact stated while making a turn from a complete stop, the check engine warning light and several other unknown warning lights illuminated. The message "A possible condition with your engine control system has been detected" was displayed on the infotainment screen display. The accelerator pedal was depressed, but the vehicle failed to respond as needed. The contact was able to drive back to her nearby residence at a significantly slow speed. The vehicle was towed to the dealer, where the failure could not be replicated. The contact stated that the vehicle operated as needed; however, the failure recurred while making a left turn in a parking lot. The vehicle was towed to the dealer, where it was diagnosed that the throttle body had failed and needed to be replaced. The vehicle was repaired; however, the failure persisted. The contact stated while driving at highway speeds, the failure recurred, and the vehicle lost motive power. The contact was able to pull to the shoulder of the road. The vehicle was towed to the dealer, where it was test-driven. The dealer informed the contact that the vehicle could not be diagnosed because the warning lights were not illuminated. The contact stated that the failure was recurring intermittently and was causing the infotainment system to reset. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 13,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11602842July 17, 2024
FUEL/PROPULSION SYSTEM
I was driving and it was a loud noise. My son flew up with seat belt on hit his head on roof , gas tank blew up / or swelled up and my back seat is sitting about 10-12 inches above then normal. Very scary and worried
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11593173June 7, 2024
UNKNOWN OR OTHER
Glacier white pearl paint is faulty. Chips and peals. Simply driving the car and getting rained on caused the paint to chip and peal.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11591023May 28, 2024
FUEL/PROPULSION SYSTEM
Gas tank expanded and bent the undercarriage up so much it blew off the fuel pump cover and pushed up the back seat.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11579395March 25, 2024
STRUCTURE:BODY
Back number was replaced
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11574622February 29, 2024
FUEL/PROPULSION SYSTEM
I was driving on [XXX] Orlando Florida on [xxx] doing approximately 70 miles an hour when a large explosion occurred out and within my car the whole car shook this happened twice within a 5 mile radius. The car was eventually brought to Kia city in Orlando, where they determined that the fuel system had failed . the valve had failed, and the fuel system tank and fuel pump had swelled and blew .This could lead to catastrophic explosion in the vehicle, and or someone catching on fire. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574573February 28, 2024
SERVICE BRAKES
2023 Kia K5 GT, 8300 miles. Took car for 1st oil change and dealer said front brake pads and rotors need replaced. $800. The car is driven to school and home. How is this possible? Brakes should not be worn out this fast! Does this mean every oil change appointment will be $800 to replace brakes again. Reading forums this is a common issue for this vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11563677January 5, 2024
POWER TRAIN
WHEN DRIVING MY CAR WILL SEND OFF ALL DASHBOARD LIGHTS, SOUNDS. LOSE ACCELERATION. PULL OVER, RMPS FLY UP AND WON. TURN CAR OFF AND TURN BACK ON TO REGAIN ACCELERATION. ENGINE LIGHT REMAINS ON. I KNOW THERE IS A RECALL FOR THIS FOR MY EXACT CAR TYPE, BUT THE RECALL DOES NOT SHOW UP UNDER MY VIN. AFTER A PHONE CALL WITH NHTSA, I WAS TOLD TO REPORT MY VEHICLE TO THE WEBSITE. MY SAFETY AND OTHERS IS AT RISK FOR OBVIOUS REASONS. THIS CAN EASILY CAUSE A CRASH. THIS HAPPENED ONCE AT 5K MILES, DEALERSHIP SUPPOSEDLY FIXED IT. BUT IT HAPPENED AGAIN THE OTHER DAY AT 19K MILES. THERE ARE NO WARNINGS PRIOR TO MY VEHICLE GOING INTO SAFE MODE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553391November 3, 2023
FUEL SYSTEM, GASOLINE
The contact owns a 2023 Kia K5. The contact stated that the interior of the vehicle had an abnormal gasoline odor. The contact stated that the gasoline odor was inside and surrounding the outside of the vehicle. The vehicle was taken to the dealer. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The contact stated the vehicle was previously taken to a dealer a month prior, but the failure could not be duplicated. The manufacturer was not made aware of the failure. The failure mileage was unknown. The VIN was unavailable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11547805October 2, 2023
ENGINE
Loss of power even hitting the gas. Sputters and does not accelerate. Had spark plugs changed thinking it will resolve the problem and it didn't. Severe safety hazard even needed to get up speed
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11541647August 30, 2023
UNKNOWN OR OTHER, VISIBILITY:WINDSHIELD
I noticed several internal markings like streaks on the left windshield. I presented this issue to KIA ASAP. KIA service managers examined the windshield and refused to acknowledge that it was internal, possibly due to a manufacturing defect from a containment during the manufacturing process from the windshield company. They do claim that they feel pits on the windshield, which was due to another dealership scraping the object to see if it was external or internal. KIA told me to file a claim with my auto insurance company and that it is not covered under warranty. I am concerned that the windshield integrity is compromised and a possible danger to someone hitting the windshield which could cause additional injuries from the safety glass deficiency.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11536967August 7, 2023
ENGINE, POWER TRAIN
Received an oil change as part of normal service schedule on a 2023 Kia K5 vehicle purchased August of 2022 (from different dealership). 4 days after this service was conducted, the drain plug in the oil system of the vehicle fell out of my car, therefore draining my vehicle of the oil it needs to operate normally, causing the car to completely stall near my home. I had to pay out of pocket at a nearby Express Oil Change facility to have a new drain plug and oil put into car, after which I immediately brought my vehicle back to this dealership to ascertain what happened. This is the SECOND time this same exact issue has occurred with my vehicle (the first time occurring after an oil change at a different Kia dealership in Charlotte, NC), which I brought to my service advisor's attention prior to them beginning the oil change service. I expressed to this service department that I am extremely concerned there is something malfunctioning or defective within the vehicle that has caused this issue TWICE in an almost-new vehicle, and that I was now concerned there could be possible damage to my engine from this reoccurring issue. The service department at Kia Wesley Chapel did absolutely nothing to address my concerns or the issue other than replacing the drain plug (yet again). This Kia service department, and KIA overall, refuses to recognize or admit to any issue within the vehicle, and I was told to "wait and see if it happens again".
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11536749August 6, 2023
TIRES
Tire: Pirelli P Zero All Season M+S (235/45/18) Tire experienced a catastrophic failure while driving entire tire came a loose from rim leaving the car incapacitated and unable to maintain control. Luckily it was a rear tire which allowed partial control until able to safely stop the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532035July 13, 2023
AIR BAGS
I was in a car accident on 6/30/23. I was side swiped and the front airbag deployed and exploded in my face, knocking me unconscious and leaving me with chemical burns. I had a grade 2 concussion so it's hard to remember a lot. I was taken to the hospital. And drivers and passengers from 3 other vehicles were also taken to area hospitals.
Crash:
Yes
Fire:
No
Injuries:
6
Deaths:
0
#11530243July 3, 2023
UNKNOWN OR OTHER
Was driving on the highway at roughly about 70 MPH and all of a sudden heard a big explosion and found out my sunroof blew open with glass all over the back seat and inside of my car. Luckily no one was in the back seat, if there was, they would have been injured very badly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Kia K5