Kia EV9 Complaints (2024)

210 consumer complaints on file.

#11618835October 9, 2024
UNKNOWN OR OTHER
Display doesn’t come on when car goes on. Blind spot indicator, turn signal, speed display, nothing works. Car will drive but very unsafe without dash display.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618800October 8, 2024
ELECTRICAL SYSTEM
Drive instrument screen goes blank. Can’t see signals. All safety features disable. Can’t see signals for turning. Can’t see charge or mileage
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618797October 8, 2024
UNKNOWN OR OTHER
Dashboard screen is blank. Have tried to turn off and restart the car multiple times. can not see speed or other key information. There really needs to be a recall on this as soon as possible and some sort of a bulletin that the car is undriveable. It's the same issue described here. Car was fine until today. Assuming an over-the-air update must have caused a bug. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618793October 8, 2024
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
Vehicle Information: 2024 Kia EV9 Light Long Range Mileage: 850 miles Issue Summary: I am reporting a serious safety concern with my 2024 Kia EV9 Light Long Range. Within the first three weeks of ownership and with less than 900 miles on the odometer, I experienced multiple instances of the vehicle entering "turtle mode" while driving at high speeds on the freeway. This mode significantly reduced the vehicle’s speed without warning, creating a dangerous situation. Incident Details: While driving at 80–85 MPH on a California freeway with my family, my 2024 Kia EV9 LLR suddenly entered "turtle mode" without warning, drastically reducing speed to 30–40 MPH. I had to quickly activate hazard lights and navigate to the shoulder. At the time, the battery level was around 15%, and I initially thought it was a low battery issue. However, the following day, after fully charging the vehicle, the issue recurred with approximately 82% battery remaining. Over the next few days, this happened a total of four times while driving at freeway speeds. On the fourth occurrence, the vehicle shut down completely after coming to a stop and would not respond to acceleration until multiple restart attempts. Current Status: The vehicle has been towed to the dealership by Kia Roadside Assistance. The service team is currently investigating the issue and has opened a case with Kia corporate, but no diagnosis has been provided at this time. Given the severity of this recurring issue, I have also opened a buyback/refund request with Kia corporate. Safety Concerns: This defect presents a severe safety risk, as the sudden loss of speed while driving at high speeds on a freeway could easily result in a rear-end collision or other accidents. The inability to accelerate or maintain control over the vehicle creates an extremely dangerous situation, especially in high-traffic environments. I urge the NHTSA to investigate this issue to ensure the safety of other Kia EV9 owners.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618792October 8, 2024
UNKNOWN OR OTHER
Digital Gauges Keep Failing
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618714October 8, 2024
ELECTRICAL SYSTEM, LANE DEPARTURE: BLIND SPOT DETECTION
The main screen which displays the vehicle speed, state of charge and side view cameras, amongst other items, was completely black. Not knowing the speed I was traveling was dangerous to my safety. I have read of other complaints online of other users having this issue. They stated that if you turned off the car, locked the doors and didn't charge for around 30 to 60 minutes, the screen would reset and work. It did. The vehicle has not been inspected by the manufacturer or law enforcement.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618678October 8, 2024
ELECTRICAL SYSTEM, SEAT BELTS, ELECTRICAL SYSTEM:INSTRUMENT PANEL:SPEEDOMETER/ODOMETER:SENSOR/SENDING UNIT
After starting and backing the car out of a parking spot, I noticed the instrument cluster display screen behind the steering wheel was completely blank, except for the letter of the gear I was in (P, R, or D) in the bottom center of the screen. The symbol for the parking brake also appeared in the bottom left of the screen, and the Door Ajar symbol at the top of the screen. The Heads Up display was also not working at all. When the turn signal was used, I could not see the light flash on the screen, and there was no audible noise telling me the turn signal was on. In fact, many audio notifications did not work. I had no ability to see my speed as both the speedometer and Heads Up Display were not working. I also could not see what mode of regenerative braking was being used, or any other vehicle status that normally appears on the status display. This is dangerous situation for multiple reasons: 1) I can not see how fast I was going 2) There were no safety indicators, visual or audio, that the seat belt is not used. 3) I can not tell if my turn signal was on, which could result in an accident when changing lanes if it wasn't working 4) I can not see how much range is left, potentially resulting in a situation where I get stranded. 5) I could not see what mode of regenerative braking I was in. This is important to ensure the car can be stopped in a safe manner, as each mode affects the stopping distance required. The problem can be reproduced. I am unable to get the display cluster screen to reappear. I have turned the car off and on and it still remains blank along with the heads up display. I have also changed settings for the display cluster in the main menu, but it does not work. I have not had an oppty to have this car inspected yet, but it is available upon request. I plan to call Kia to schedule an appointment. There was also no warning this could occur. I have not had an issue like this appear before.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618602October 7, 2024
ELECTRICAL SYSTEM
The front screen (in front of the steering wheel) turned off while driving. No idea of my speed or if turn signals were working. Screen stayed off until I parked. When I came back over an hour later it worked. This was very scary.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618537October 7, 2024
ELECTRICAL SYSTEM
My car is 7 months old. Today, while driving, the driver display went blank. I had no speed indicator, no blinkers, I do not know if the brake lights were working, nothing in the driver display dash. I understand that this is an issue with this particular car. This is very dangerous. Nothing I did would make the display come back on. The car is currently at the dealers being worked on so I don't know what the problem is or how it is being resolved. But, based on EV9 forums, this is a known problem. That I of course knew nothing about.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618510October 7, 2024
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Yesterday I was nearly in an accident any my car’s horn did not work. It still doesn’t work. I called my dealer and they hadn’t heard of the problem in the EV-9 but added to my upcoming recall appointment. Not sure vehicle is safe to drive without a working horn.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618496October 7, 2024
ELECTRICAL SYSTEM
When I started my car to go to an appointment, the instrument dash didn't show any information, i.e., Speed, Charge Remaining, odometer, etc. The car was driveable but I didn't have any indication of my speed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618488October 7, 2024
STRUCTURE:BODY
Another car parked around 12 inches from the driver's door of my Kia EV9. I was unable to electronically unlock any of the doors nor the rear hatch to let me get inside my car. I tried the key fob, the Kia app on my Android phone, and touching the both front door handles. The side mirrors extended and the lights flashed and the horn beeped each time I attempted to unlock my vehicle, but the side handls wouldn't extend out. I tried opening the rear hatch via the key fob but it didn't open; also I tried opening the rear hatch by pressing the switch near the license plate, again, it didn't open. I was standing in a parking lot for 30 minutes before the driver of the other drove away.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618339October 6, 2024
ELECTRICAL SYSTEM
The dashboard went dark. it’s an LCD panel, which means there was no speedometer, no gauges, no way to tell how much charge is left on my car. The turn signal stopped working too.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618318October 6, 2024
ELECTRICAL SYSTEM, LANE DEPARTURE: WARNING, LANE DEPARTURE: ASSIST
For the third time in that last 5 weeks, I turned on my Kia EV9, and the digital cluster is blank. I cannot see my speed, battery power remaining, lane change cameras, turn signals, headlight information, etc.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618038October 4, 2024
STEERING, LANE DEPARTURE: ASSIST
The lane assist feature will not turn off. It also behave erratic. Today on the highway it lurched me towards an empty flatbed semi. It will also pull towards oncoming traffic and scares me to drive the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11617968October 3, 2024
UNKNOWN OR OTHER
The electric dash that shows speed, battery charge level, drive mode, and other safety features (such as camera side mirrors, whether turn signal is on) has gone blank twice. From research online, this appears to be a known issue that can only be resolved by disconnecting the 12v battery or stopping the car and leaving it lock for an extended period of time. This seems like a major safety issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11617904October 3, 2024
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
For the second time in a week, the instrument panel went completely blank. This meant it was not possible to see speed, etc. The multimedia display panel in the center of the dash continued to work fine. The first time this happened last week, the problem resolved itself after the vehicle was turned off for 2 hours. Many others have reported this problem over the past month here: [XXX] I have had this vehicle for more than 3 months and last week was the first time this happened, but it happened again today. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11617704October 2, 2024
UNKNOWN OR OTHER
Twice so far my EV9's main screen and the HUD have gone blank. This leaves me with no way to view my speed, alerts, etc. The only way to fix this, as far as I can tell, is to disconnect the 12V battery for a period of time and then reconnect it. It is extremely dangerous to not know how fast you are driving and to not have any other information, including driver alerts. And the fact that there is no way to reset the system without a great deal of effort (and a 10mm socket wrench) makes this extra hazardous.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11617635October 2, 2024
STRUCTURE:BODY
Rear passenger door opens while driving down the road. Has happened over 6 times. Local dealership has not been able to reproduce issue. No one has been in seat when it happens but I do have young kids who sit in this seat (without car seats) and I’m not sure what would happen. I want to report should this be more if a widespread issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11617531October 1, 2024
ELECTRICAL SYSTEM
Drivers screen goes blank while driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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