Kia EV9 Complaints (2024)

210 consumer complaints on file.

#11621408October 22, 2024
ELECTRICAL SYSTEM, UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE: WARNINGS
I turned on my car and the screen did not turn on. I couldn’t see my speed or did not know if my turn signals were actually on or not.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11621242October 22, 2024
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, LANE DEPARTURE: ASSIST
When the vehicle is in adaptive cruise mode and tracking a lane with Lane Keeping Assistance, if the lines on the road widen beyond a certain point (perhaps 3-5ft wider than a normal lane), the vehicle will suddenly stop maintaining the lane with no audio warning or significant visual indicator. As the driver should always be paying attention, it is the lack of an audio warning that is the major concern. On a straight road, the vehicle will slowly begin to drift out of the lane. However, when this happens on a curve, the vehicle will suddenly stop steering around the corner, and throw the vehicle out of the lane in a dangerous way. This happens all the time when the lane widens, which I often experience on newer freeways with wider lanes. If a fix can't be provided for the system shutting down, it at least needs an audio warning indicator so the driver is alerted to what is happening and can safely take control.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11621153October 21, 2024
VEHICLE SPEED CONTROL
Cluster behind the steering wheel was blank, has happen twice within the last 30 days. This is an issue since I had no speedometer and had to use WAZE to guess how fast I was going. It resolved itself after turning off the EV9 for about 45 - 60 mins. First time it happen on Sept 27, 2024, and then it happen again today Oct 21, 2024.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11621145October 21, 2024
ELECTRICAL SYSTEM
Half of digital dashboard not working. Unable to see speed of the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11621112October 21, 2024
ELECTRICAL SYSTEM
Instrument cluster at steering wheel column went black. Cannot see driving speed , odometer, and other necessary safety status prompts. Requires shitting car off and turning back on to restore cluster. But it has failed multiple times since.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11620861October 20, 2024
UNKNOWN OR OTHER
Display/instrument cluster not functional when turning the car on after overnight charge to 80%. User profile display functions and car can shift into gear, although no speedometer available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11619819October 15, 2024
ELECTRICAL SYSTEM, LANE DEPARTURE: BLIND SPOT DETECTION, LANE DEPARTURE: WARNING
The drivers display went blank. There is one indication so speed, break settings, turn signals or any of the safety related items such as blind spot, collision warning ect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11619771October 15, 2024
UNKNOWN OR OTHER, LANE DEPARTURE: WARNING, LANE DEPARTURE: ASSIST
Left screen where odometer should show become blackout at the middle of my driving. Went to drive for 200 miles without odometer and other warning signs because the screen are all blackout, 3rd time happen. 1st was Gear also not emgaging and blackout screen 3 months ago, then same incident happen 2 months ago and then another incident with same reason for this month.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11619705October 14, 2024
ELECTRICAL SYSTEM, BACK OVER PREVENTION: WARNINGS, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
The main instrument panel went black just shift indicator is visible. Did not know how fast i was going. No warning messages or lamps came on prior to not coming on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11619556October 13, 2024
ELECTRICAL SYSTEM
Vehicle powered on, while DRIVING, instrument cluster is blank. Cannot see speedometer- huge safety issue
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11619539October 13, 2024
ELECTRICAL SYSTEM
Gauge cluster completely blank after successfully starting the car. Happened twice in two weeks. No speedometer, no battery level, no safety features available, no audible turn signal
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11619498October 12, 2024
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
My wife turned on the car after it had been parked for a few hours and the primary instrument cluster display (that contains critical information such as speed) was blank. There was nothing she could do to reenable it. This seems to be the same issue found by many other EV9 owners here: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11619402October 11, 2024
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: WARNINGS, ELECTRICAL SYSTEM
I am reporting a critical safety issue with my KIA EV9. The vehicle's information screen, which displays essential driving data such as vehicle speed, cruise control status, advanced driving system indicators, lights, and signals, has malfunctioned. On two separate occasions, the screen went completely black while driving, leaving all critical driving information inaccessible. This malfunction poses a significant risk to my safety and the safety of others, as I was unable to monitor the vehicle’s speed or system status while driving. Availability for Inspection: The malfunctioning component (information screen/system) is available for inspection upon request. Safety Risk: This issue compromised my ability to safely operate the vehicle. Without visibility of the speedometer, driving system indicators, or signal lights, I was unable to monitor crucial driving functions. This increased the risk of speeding unknowingly and reduced my ability to respond to surrounding traffic, creating a dangerous situation on the road. Reproduction of the Problem: The issue has occurred twice. While I have not yet had it reproduced or confirmed by a dealer or service center, I am aware that other KIA EV9 owners have reported the same issue, indicating it is not an isolated case. Inspection by Others: To date, the vehicle has not been inspected by KIA, law enforcement, insurance representatives, or other authorities regard Please find below links to forums and websites where other KIA EV9 shared about this issue. 1- [XXX] - [XXX] - [XXX] - [XXX] Here is the video of the incident. [XXX] Thank you. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11619188October 10, 2024
ELECTRICAL SYSTEM
The two drivers electrical monitors fail. The driver side monitor goes blank and the second monitor gets stuck in backup camera mode. When this happens, the turn signals are not indicated inside the car, so driver is not informed if this is working or not. This has happened twice and car was brought to KIA for inspection each time. From the [XXX] article, it appears that numerous other people are having this problem as well. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11619135October 10, 2024
ELECTRICAL SYSTEM
Dashboard blinked out. Turned off vehicle and let sit for ten minutes per the Kia forum and restarted. Still no dashboard indication at all. Blinkers do function. Taking to dealer. Vehicle has approximately 1100 miles on it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11619091October 10, 2024
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Each time, the digital instrument panel (where the gauges are displayed) goes almost entirely blank. It’ll restart after the car sits while off, but we’ve had to drive without the instrument panel telling us how fast we’re going and whether the turn signals are on or off. This has happened twice now. Twice I have had close calls with forward collision braking. The warning comes on but the automatic breaking does not occur.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11619005October 9, 2024
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Twice in approximately 6 weeks of ownership, when starting the car, the screen that displays the digital instrument panel for the driver has been blank with the exception of a single letter at the bottom of the display that indicates the drive mode of the vehicle (D). While in this state, the vehicle does not have any audio alerts (e.g. turn signal, blind spot warning, etc). Also, due to the screen being blank, the vehicle speed, remaining range of the electrical vehicle, and all other digital gauge data are unable to be seen. The screen portions to the right of the driver instrument panel (radio, android auto, etc.) are displayed when this occurs. If the vehicle is turned off and then allowed to sit for 30-60 minutes, when restarting the vehicle, the condition is cleared.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618989October 9, 2024
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
The screen that shows speed, miles remaining, etc. went black on a long trip. All of the automated cruise control, lane keeping, etc. are also housed in that screen. The blinkers would not work, I had no idea how fast I was going at any time which is unsafe. I could not see how much range is left on the vehicle which I imagine could lead the car just dying while driving or going into the turtle mode with too low of a charge. Also, the adaptive cruise control was not working properly and at one point when a car in front of me moved over out of my lane, the car accelerated hard and brought me up to about what was probably about 90-100mph, not even close to where it was set earlier. 2 hour drive without screen or these safety features and the screen still is not back. I will be taking it into the dealership. This is the second time this screen went out but luckily the first time I was not on a 2 hour work trip/drive and was able to just leave the car in my driveway and use another vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618943October 9, 2024
UNKNOWN OR OTHER
Instrument panel went blank while driving. No digital gages available. No sound or picture when turn signals used. Had no idea how fast I was driving. The issue resolved itself after the vehicle was turned off and sat for a few hours. Have a service appointment for safety recall in addition to this and another concern.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618839October 9, 2024
ELECTRICAL SYSTEM
I copied this from this website. I'm having the exact same issues. I took it to Oakes Kia where I bought the car and they investigated it and said they had no idea what was going on. [XXX] The digital instrument panel (where the gauges are displayed) goes almost entirely blank. It’ll restart after the car sits while off, but we’ve had to drive without the instrument panel telling us how fast we’re going and whether the turn signals are on or off. The screen appears to be losing some communication with the rest of the car, too, because when the digital gauge screen is blank, the camera view that’s activated when you’re in Reverse doesn’t automatically shut off when you’re in Drive and moving forward. The odometer, however, appears to still be accumulating mileage when the screen is off. Changing drive modes, however, did not work. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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