Kia Cadenza Complaints (2014)

111 consumer complaints on file.

#11543581September 9, 2023
ENGINE
The engine failed. There was no warning lamp or message of the problem prior to the engine blowing up. I now can’t use my car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11535068July 28, 2023
VISIBILITY
The contact owns a 2014 Kia Cadenza. The contact received notification of NHTSA Campaign Number: 22V158000 (Visibility) however, after stopping and shifting the vehicle to park(P), the contact returned and noticed that the windshield had separated from the frame and was cracked. The contact stated that the manufacturer and the dealer refused to replace the windshield. The manufacturer was made aware of the failure. The failure mileage was approximately 150,000. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11534295July 25, 2023
VISIBILITY
The contact owns a 2014 Kia Cadenza. The contact received notification of NHTSA Campaign Number: 22V158000 (Visibility) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529274June 28, 2023
SUSPENSION
The coil spring on the right front of the vehicle broke off while parked. Unable to control steering. The strut and mounts were broken during the process.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11522208May 16, 2023
VISIBILITY
The contact owns a 2014 Kia Cadenza. The contact received notification of NHTSA Campaign Number: 22V158000 (Visibility) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517115April 14, 2023
ENGINE
The contact owns a 2014 Kia Cadenza. The contact stated that upon depressing the accelerator pedal, she heard a ticking sound coming from an unknown location on the vehicle. The contact stated that while she proceeded to drive, she noticed a gray cloud of smoke coming from under the hood of the vehicle. The contact stated that the vehicle stalled. No warning lights were illuminated. The contact was able to coast the vehicle off the roadway. The vehicle was towed to the dealer three days later where it was diagnosed that the engine short block needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was informed that the vehicle was not covered under warranty and no further assistance was provided. The failure mileage was approximately 98,625.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11513529March 24, 2023
ENGINE, POWER TRAIN, FUEL/PROPULSION SYSTEM
I purchased a 2014 Kia Cadenza from San Leandro Kia on 05/16/17 As a Certified Pre-Owned Vehicle. On 02/16/23, my engine started knocking. I took to get an oil change, because I thought that was the problem but was told it was my engine. I couldn’t get an appt w/ Kia dealership where I purchased my car until Tue 03/21/23 Upon calling I was asked my vin# & asked the # of miles. I stated approx 98k. The service rep -[XXX] said oh, you’re right under the mark (100k). I did not drive the car after 02/16 & actually had it towed home from Pep Boys, who suggested I get it towed due to oil showing in the coolant reserve. I recv’d a call from Kia yesterday stating they had to contact corporate for instructions. Today, rep-[XXX] called to say corporate said my coverage ended in April 2019 @60k ml. I adv her that I have my original sales ppwk sticker that was on my vehicle and it states 10yr/100k ml. She stated what corporate says is usually the final answer. I advised I do not agree & how can I contact them? She said there is no way to contact them. I found the # online & cld. I was told the same thing BUT was adv it was denied because I didn’t purchase a CPO-Certified Pre Owned Vehicle! I replied that they then sold me a deceptive description cus my sticker States it’s include it also notes the 10yr/100k warranty which covers me as a 2nd owner & I also registered my vehicle with CarFax as suggested to do once car was purchased as CPO. After researching Kia, I see that there were recalls on three other Kia vehicles, but my model isn’t listed nor was it part of the Class Action Lawsuit, which many other owners of this model also had engine issues of knocking/ticking/ rattling at start-up. I was even more shocked to see that the same complaints I’d made to my Kia dealership when taking car in for service, that “that’s normal”. I just paid off my car, I am under 100kml and wont reach my 10th year until May 2023. This is not right & I want to file a lawsuit. Plz contact me! INFORMATION Redacted PURSUANT TO THE FREEDOM OF INF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510268March 5, 2023
ENGINE, POWER TRAIN, ELECTRICAL SYSTEM
2014 Kia Cadenza Continuous knocking and rattling sound since car purchase and now engine started smoking and from what mechanic states, the engine is now blown after just paying off vehicle. There was a Class Act settlement in other Kia models but not for the Cadenza. After researching & finding out this make of car has numerous engine issues, I contacted the Settlement Dept but was told my model car was not included. There are numerous car owners of this same make/model that had same complaint to dealership about the knocking/rattling sounds & from the post of complaints I’ve read, this statement to owners countywide was “ That’s Normal”. I was shocked to see that others complained of this same issue and also the engine smoking and now not functioning. I would like to file a complaint and/or generate a Class Action Lawsuit because Kia knows that most of their engines are no good, yet they only opted to cover those three cars who’s replacement engines were the cheapest. What about those of us with these Cadenzas who are now stuck with a non operating car, especially after working hard for over 6years to pay it off to have the engine blow or head gaskets, when this matter could have been taken care of years ago. My car stopped on February 16, yet I cannot even get a diagnostic appointment until March 21, 2023. I am the second owner of this vehicle purchased 2017, via a trade in of my paid off Kia Sorento so it makes me now wonder if the Kia dealership sold me a vehicle that they knew had a faulty engine and or had already replaced the engine with a remanufactured one? I, along with other Kia Cadenza owners who are or have had engine problems deserve too to have our engines replaced for free. I would like to be contacted to discuss further. If I cannot get assistance from you, then I will look for assistance from the news media in hopes of having them do a story and research on Kia Cadenza owners who too have had engine issues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509142February 26, 2023
SEAT BELTS
My drivers side seatbelt unclips at random while driving which can cause me to get seriously injured in a crash. Despite clicking it in and double checking, it will come un secure while driving
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507196February 14, 2023
VISIBILITY:SUN/MOON ROOF ASSEMBLY
I was driving for about an hour on the highway, and out of nowhere my sunroof exploded.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11486519September 26, 2022
TIRES:SIDEWALL
Continental pure contact LS 245/40r19. The inner sidewall of the rear passenger tire disintegrated while traveling after approximately 5 hours. The speed at blowout was 80mph. 2 inches of the bottom of the tire was still attached to the rim but no other sidewall remained. There was several seconds of vibration before the car suddenly swerved to the left and then the right before gaining control. This tire was manufactured 19/18 in Portugal and is not part of the tire sidewall blowout recall. Dot AF A6 WD60. The tires were properly inflated with only 19,652 miles since installation.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11481562August 27, 2022
ENGINE, POWER TRAIN, STEERING
The first time anything happened was June 2021. I’d only had the vehicle 4 months. We were on the interstate doing 70 mph when there was a loud noise, it jerked back, almost ran us into an 18 wheeler, went into LIMP mode, and left us on the side of the road! Since then, we’ve taken it to the Kia dealership in Slidell, La SEVERAL times. They removed 5 pages of codes that came up, said nothing was wrong, then it needed a head gasket until finally they said it needs a $9000 motor!! My Cadenza sat at Kia for over 3 MONTHS before they even looked at it the last time! There have been MANY MANY complaints about the head bolts backing out of these Lamba II 3.3L engines causing a catastrophe. Kia does NOT replace head bolts where inserts are needed. It’s an automatic engine replacement. So, now my car is still sitting here in pieces and I cannot get it fixed after paying $9500! Kia needs a recall on the Lamba II engines!! They’re dangerous and are going to kill someone!! This isn’t the first time Kia has screwed me out of a vehicle! I also had a 2011 Genesis I had to get rid of it wasn’t even drivable!! I just want my 2014 Kia Cadenza fixed! Please!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11479792August 17, 2022
ENGINE
Engine, electrical, and powertrain is faulty on this 2014 KIA Cadenza and many other models of this same vehicle. After researching for alternate engines or engine replacement, there are many Cadenzas experiencing the same issues and are often parked due to these issues with no maintenance or replacement options as a result of the cost being way too high. When KIA was contacted, they replied that they do not have engine replacements and that servicing of the vehicle expires after the car is paid off.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11477490August 3, 2022
UNKNOWN OR OTHER
Unknown, just got a recall letter in the mail, called a local dealership and nobody has called me back about getting an appointment.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11476241July 28, 2022
SERVICE BRAKES
1. accelerator became stuck 2. pushing the foot brake did not stop the car 3. they were not able to replicate the issue, which happened 4 times 4. the dealership that sold me the car (twice) and another KIA dealership once 5. none Each time that it occurred, my wife shifted to neutral and hit the foot brake to stop.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11472662July 7, 2022
ENGINE, UNKNOWN OR OTHER
Engine light is on the dashboard and can not conduct the Emission Test. I was told it's a oil consumption problem. And that the same problem that the sorento and sportage is doing. That is currently have a lawsuit going on. I was told the engine may start knocking soon. I was also told at shop that can cause the sensors to get false reading and send error signals to the engine also. If the engine cut off while driving or stall it can put my life and others in danger and cause a major accident. It was confirm at shop and I was told it's a recall on the engine. The dealership tells me not for the credenza and it's doing the same things as the models that is being look at and had a lawsuit going on. My cadenza is wrll6keot and under miles and should not be having this problem. Kia should help me with this problem. Please help me with this mattet.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11471395June 28, 2022
VISIBILITY
The contact's son owns a 2014 Kia Cadenza. The contact stated that while driving at various speeds, water would leak into the vehicle through the upper driver’s side windshield. Upon inspection of the windshield, the contact discovered that the windshield had started to separate from the vehicle creating the leak. The contact then received notification of NHTSA Campaign Number: 22V158000 (Visibility). The vehicle was taken to the dealer for repair; however, the failure remained after the repair. The manufacturer had not been notified of the failure. The vehicle was not repaired. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11468132June 8, 2022
STEERING
The contact owns a 2014 Kia Cadenza. The contact stated that while driving at speeds exceeding 60 MPH, the steering wheel would violently shake and vibrate. Additionally, there was a clicking noise was present while turning in either direction. The vehicle was taken to an independent mechanic who diagnosed that the steering rack was faulty and needed to be replaced. The vehicle was not yet repaired. The local dealer was also notified of the failure. The manufacturer was not yet contacted. The failure mileage was 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11465886May 24, 2022
STEERING:COLUMN
The contact owns a 2014 Kia Cadenza. The contact stated while driving approximately 65 MPH, there was an abnormal clicking sound while turning the steering wheel to the left or right. The vehicle was taken to an independent mechanic where it was diagnosed that the steering column needed to be replaced. The vehicle was not repaired. The dealer was contacted and informed of the failure. The manufacturer was notified of the failure. The approximate failure mileage was 79,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11465483May 20, 2022
VISIBILITY
The contact owns a 2014 Kia Cadenza. The contact received notification of NHTSA Campaign Number: 22V158000 (Visibility) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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