Kia Cadenza Complaints (2015)

48 consumer complaints on file.

#11523288May 22, 2023
UNKNOWN OR OTHER
This pertains to recall SC232. I have an open case on the car with Kia #15366890. The car was in for service in July 2022 when I was advised of the recall and the parts were ordered. I repeatedly check with the dealer regarding the status of the part and am told that it is on order. In December I was told there were three windshields coming into the dealer by the end of the month and the car would be serviced in January. According to the dealer, none showed up. As of today, May 22, 2023, the dealer advised the part is now on "international" back order. I advised the dealer that the windshield now leaks on both the driver's and passenger's sides. When calling Kia all I get is I am part of their Premium Care Department and they are checking into the part status. No timely follow-up from them either. The last time I spoke to them was about four weeks back when they called me about a month after I spoke to someone in their recall department. Everyone is nice, polite, and full of empty follow-up promises. It seems ludicrous that we are 10 months in and still waiting on a safety-related part to come in. Kia needs to be prodded to either produce the glass and deliver it or authorize the dealers to sublet that part to a quality third party. Maybe if a hefty fine was dangled in front of them something would happen.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11522999May 20, 2023
ENGINE
After hearing a ticking sound in my engine, I had it diagnosed by a Kia service department. They said bad lifters and cam shafts had been installed at the factory, and that sometime soon my engine was going to fail and they could say if it would seize or blow up or what, or how this would play out if this happened when I was driving. My car only has 76k miles, and the ticking sound is fairly quiet. Kia refuses to take the safe route and replace my engine. I do not feel safe driving this car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11522126May 15, 2023
ENGINE
Kept up on all regular maintenance and needs a new Engine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11501130January 10, 2023
AIR BAGS
I was driving down the road going 70mph and then another vehicle swerved and struck my vehicle causing us to hit barrier and rollover 4-6 times. None of the airbags went off and me and 2 other passengers sustained injuries
Crash:
Yes
Fire:
No
Injuries:
3
Deaths:
0
#11501155January 10, 2023
ELECTRICAL SYSTEM, STEERING
The vehicle steering wheel became hard to turn while driving. This could have caused serious accident and injury. The car also died on me while driving and impossible to turn the steering wheel while the vehicle is in motion. I then noticed a flashing light. This happened all at the same time and without notice. This could have been a major accident and I believe a serious defect as I saw too many KIA and Hyundai vehicles with the same complaints. Can this please be looked into? The vehicle next day refused to start. I paid $209.00 to get a new battery and then drove for about 1 hour, the same problem. The vehicle steering wheel locked up while I’m driving and almost didn’t turn while I going around a deep bend. Now it refused to turn on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11500241January 5, 2023
VISIBILITY:WINDSHIELD
While driving on the freeway my rearview mirror suddenly came down causing a Crack across the windshield. "Recall on windshield"So I looked up recalls seen there is one for a loosening windshield. I took it to the dealership he said that couldn't happen and there is no way he can take windshield off to find out due to it being cracked. It's obviously the reason why. I can feel cold air when driving on freeway driverside top of windshield now that it's cold out. I was sent on my way. [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11490871October 25, 2022
UNKNOWN OR OTHER
I received recall notice dated 5/13/22 (NHTSA Recall #: 22V158). I have taken to KIA dealership multiple times as the recall was for front windshield glass which needs to be removed & reattached with sufficient primer. It leaks every time it rains causing the leather on dashboard to swell up with water and going down into the entertainment system which no longer works. Ed Voyles KIA service dept. determined there was no leak and marked my Recall as Repaired! It still leaks, not fixed. I called the Consumer Assistance Center for KIA America who gave me Case # [XXX] but I've never spoken with anyone in the Consumer Affairs Dept. I have been put on hold for 2 hrs., 1.5 hrs & today, 1.4 hrs., each time being disconnected. I tried taking to another dealer but was told my file was marked Repair Complete with date of 9/13/22. It is not fixed and I have no help from KIA. Please help me! INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11488764October 11, 2022
UNKNOWN OR OTHER, VISIBILITY/WIPER
The windshield on my car is loose and leaky - water leaks in during rain and wind noise at moderate speeds. I can push from the inside and separate the windshield from the vehicle with minimal effort. There is NHTSA Recall 22V158 for Kia windshield separation on 2014-2016 Cadenzas. I took the vehicle to 2 different Kia service centers and called Kia Consumer Assistance Center, and I still cannot get them to fix this issue. This is a family car and my young children travel in it and it is not safe. please help.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11470133June 20, 2022
SUSPENSION
4/2019 at 34,038 miles front drivers side spring broke while backing out of driveway. It was towed to dealer and repaired. A day or two later after driving from NY to NC the passenger side spring broke. Again car was towed to dealer. Parts were back ordered and car was in shop for approximately 2+ months before it was finally repaired. Was told it was faulty materials. Was fixed under warranty. This is a known issue in Cadenza forums online. One of many.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11469765June 17, 2022
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Faulty back up camera. This is the second time in 4 years it needs replacing. The screen is black but occasionally the lines will be there. I had it replaced at dealer the first time. And while at dealer for the recall of windshield they told me it would be over $800 to replace camera again. I did not have it replaced
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466846May 31, 2022
VISIBILITY
The contact owns a 2015 Kia Cadenza. The contact stated while driving approximately 45 MPH, the vehicle drove over a small bump in the roadway and the windshield popped out. The contact pulled over safely and set the windshield back into place. The vehicle was taken to the local dealer. The contact researched online and became aware that the VIN was included in NHTSA Campaign Number: 22V158000 (Visibility). The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 104,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11461682April 21, 2022
VISIBILITY:WINDSHIELD
The contact owns a 2015 Kia Cadenza. The contact stated that upon cleaning the interior side of the windshield, she noticed that the windshield was unsteady. The dealer was notified of the failure and an appointment was scheduled for a diagnostic test. The manufacturer was notified of the failure and informed the contact that the vehicle could not be repaired under NHTSA Campaign Number: 22V158000 (Visibility) as the VIN was not included. The vehicle was not yet diagnosed or repaired. The failure mileage was approximately 130,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11461288April 19, 2022
VISIBILITY
The contact owns a 2015 Kia Cadenza. The contact stated that while at a stoplight, he became aware that the windshield was not properly secured. The contact had not taken the vehicle to a dealer to be diagnosed. The vehicle was not repaired. The manufacturer was notified of the failure. The contact referenced NHTSA Campaign Number: 22V158000 (Visibility) as a possible solution to the failure. The failure mileage was 52,304.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11451480February 11, 2022
STRUCTURE:BODY
Major concern for the safety of my passengers, myself, and anyone around my vehicle if a frontal crash was to happen. This is due to the lack of seal/adhesive holding the windshield to the vehicle. Started as small puddling on the floormats in the front and has since progressed. While attempting to clean the inside of my windshield I noticed movement to find there is absolutely nothing holding the windshield to the body of the vehicle aside from the weight itself. My concern is; if an accident was to occur, there would be no way to know where my passengers (if they were to slip out from the seatbelts) or myself would go. The same goes for the windshield and the potential unknown damage or death it is capable of causing. Talked to the dealer on the phone and was told its not a common issue and surprised this site has only one complaint because if you can check any of the cadenza forums online you'll quickly see that probably most if not all of these cars will or have already had this issue. Which is very alarming due to the very low numbers per year (less than 10k) that were available to the US market. So since I purchased my car used; the great warranty they pride themselves on was no longer in affect since it gets shortened to a term of the amount of years and mileage the average person takes to pay a vehicle off and once it's no longer titled to the original owner the warranty is pretty much expired and kia is no longer responsible.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433323September 17, 2021
VISIBILITY:WINDSHIELD
The contact owns a 2015 Kia Cadenza. The contact stated that the front windshield was loose and could be pushed out. The vehicle was taken to the local dealer but, vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA. The failure mileage was approximately 51,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11417572May 18, 2021
SERVICE BRAKES, AIR:ANTILOCK:ABS WARNING LIGHT
2015 Kia Cadenza. Consumer writes in regard to illuminated ABS and ESC warning lights and broken coil springs. THE CONSUMER STATED THE VEHICLE WAS REPAIRED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11287179December 5, 2019
ELECTRICAL SYSTEM, SEATS
MY KIA K900 WOULD NOT START WITH LESS THAN 2 YEARS ON THE BATTERY, I WAS TOLD IT'S NORMAL WEAR AND TEAR SO I PAID NEARLY $700 TO REPLACE IT. I HAVE A HAD A HOST OF ELECTRICAL ISSUES OVER THE YEARS AND MOST RECENTLY, MY CARD WOULD NOT TURN OFF. I WAS TOLD BY THE DEALER HA I ALSO NEEDED A NEW BATTERY WITH IT BEING LESS THAN 2 YEARS REPLACED. THEY HAVE HAD MY CAR FOR OVER 2 WEEKS, THEY REFUSE TO RETURN MY CALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11279908November 13, 2019
ENGINE
TL* THE CONTACT OWNS A 2015 KIA CADENZA. WHILE DRIVING 30 MPH, THE VEHICLE SEIZED WITHOUT WARNING. THE VEHICLE WOULD NOT IMMEDIATELY RESTART. THE CONTACT WAITED APPROXIMATELY TWO MINUTES AND THE VEHICLE RESTARTED AND RESUMED NORMAL OPERATION. THE VEHICLE WAS TAKEN TO RICK CASE KIA (14500 W SUNRISE BLVD, SUNRISE, FL 33323, (954) 715-7580) TO BE DIAGNOSED, BUT THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED AND THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 39,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11279519November 12, 2019
UNKNOWN OR OTHER
2015 KIA CADENZA PANORAMIC SUNROOF SPONTANEOUSLY EXPLODED WHILE DRIVING ON THE HIGHWAY. SOUNDED LIKE A BOMB EXPLODED IN THE CAR AND THERE WAS NO EXTERNAL OBJECT INVOLVED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11222347June 24, 2019
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
I WAS DRIVING HOME FROM WORK TUESDAY EVENING, THEN I NOTICED MY HEAD LIGHTS FLICKER TWICE. I THOUGHT NOTHING OF IT THEN THEY SUDDENLY SHUT OFF. I FLIPPED THE SWITCH BACK AND FORTH UNTIL IT TURNED ON. THEN 5 MINUTES INTO THE DRIVE THEY COMPLETELY SHUT OFF AGAIN BUT THIS TIME THEY NEVER CAME BACK ON. I HAD TO DRIVE 10 MINUTES TO MY HOUSE WITH MY HAZARDS. I GOT PULLED OVER BUT LUCKILY MY BROTHER IS A COP AND I WAS ABLE TO PROVIDE HIS GOLD CARD AND GOT A PASS FROM A TICKET. THE NEXT DAY I CHECKED ALL THE RELAYS AND FUSES IN THE CAR HOPING ONE HAD BURNT OUT, BUT THAT WAS A NEGATIVE. I SCHEDULED MY APPOINTMENT WITH KIA AND IT TURNED OUT THE MULTI FUNCTION SWITCH ASSEMBLY WAS FAULTY. IT STOPPED SENDING THE SIGNAL OUT TO TURN THE HEADLIGHTS ON. I ASKED WHAT COULDVE CAUSED IT AND THEY DIDNT KNOW, POSSIBLY A MANUFACTURE DEFECT LIKE THE K900 RECALLS. I ASKED IF THE CADENZA HAD THE RECALL THEY SAID NO, THEY CAN SWITCH OUT THE ASSEMBLY WHICH COST ME $500+ BECAUSE I WAS OUT OF WARRANTY. MY LUCK!!! WHICH I STILL THINK THIS IS A SAFETY ISSUE THAT SHOULD BE RESOLVED BY THE MANUFACTURES/ DEALERS NOT OUT OF THE CUSTOMERS EXPENSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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