Jeep Renegade Complaints (2015)

512 consumer complaints on file.

#11383707December 16, 2020
POWER TRAIN, VEHICLE SPEED CONTROL
WHILE DRIVING IN THE MOUNTAINS, A TRANSMISSION WARNING LIGHT FOLLOWED BY A CHECK ENGINE LIGHT FLASHED ON THE DASH. I FIGURED IT WAS A MAINTENANCE WARNING. THE FURTHER I DROVE, IT BECAME APPARENT THAT I WAS LOSING THE ABILITY TO ACCELERATE. IN THE MOUNTAIN RANGE THERE IS NO CELL SERVICE AND IT WAS DARK AS WELL AS FEARFUL DRIVERS WOULD COME UP BEHIND ME ON A CURVE WITHOUT MY ABILITY TO GO HWY SPEEDS, LEAVING ME TO FEEL VERY UNSAFE. THE FURTHER I DROVE, THE LESS ABILITY I HAD TO ACCELERATE. BY THE TIME I REACHED THE FREEWAY, MY ABILITY TO ACCELERATE WAS VERY COMPROMISED. WHEN I REACHED THE FREEWAY, IT WAS CONGESTED, PLAYING IN MY FAVOR SINCE I COULD NOT ACCELERATE WELL. WHEN STARTING FROM A STOP, THE ENGINE WAS GETTING UP TO 2000+ RPMS TO GO 15 MPH. I HAD IT TOWED TO THE DEALERSHIP. I WAS TOLD THAT IF IT WAS THE TRANSMISSION, IT WOULD BE COVERED UNDER A WARRANTY THE JEEP EXTENDED, BUT SINCE THIS INVOLVES 'THE BRAIN OF THE TRANSMISSION' IT IS NOT A COVERED REPAIR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11376114November 24, 2020
ENGINE
THE VEHICLE IS DESIGNED WITH A SENSOR TO NOTIFY US WHEN AN OIL CHANGE IS DUE. THERE IS NO RECOMMENDED OIL CHANGE SCHEDULE. SEVERAL TIMES MY CAR HAS BEGUN TO RUN LOW ON OIL BUT THE OIL CHANGE SENSOR HAS NOT REGISTERED THIS OR ADVISED ME TO CHANGE MY OIL EVEN WHEN TH E CAR WAS NOT OPERATING PROPERLY AND HAD TO BE TOWED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11367009October 29, 2020
ELECTRICAL SYSTEM
THE VEHICLE HAS LESS THAN 14K MILES ON IT. WE HAVE HAD TO REPLACE THE O2 SENSOR. LESS THAN A MONTH LATER, THE WIRING HARNESS HAS MELTED. DEALERSHIP ADVISED THAT THE WIRING HARNESS HAS BEEN UPDATED INDICATING THERE WAS A DEFECT THAT WAS CORRECTED. HOWEVER NO RECALL WAS ISSUED. WHY NOT IF THE PART WAS UPDATED TO FIX A DEFECT?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11366212October 24, 2020
POWER TRAIN
SEVERAL TIMES I TOOK MY 2015 JEEP RENEGADE INTO CARTHAGE CHRYSLER DODGE JEEP RAM TO COMPLAIN ABOUT MY TRANSMISSION SLIPPING WITH ACCELERATION FROM A STOP. I WAS TOLD SEVERAL TIMES IT WAS FINE, DESPITE MY REPEATED COMPLAINTS THAT IT WAS A SAFETY HAZARD. IT WOULD SLIP WHEN ENTERING ROUNDABOUTS AND WHEN MAKING LEFT TURNS IN TRAFFIC, CAUSING SEVERAL NEAR ACCIDENTS. I ALSO COMPLAINED ABOUT THE JEEP RENEGADE CONTINUING TO SHIFT INTO NEUTRAL, A RECALL JEEP CLAIMS TO HAVE REPAIRED IN THE PAST. WHEN I WROTE THE COMPANY ABOUT MY DISMISSED COMPLAINTS IN MAY I RESPONDED TO THEIR EMAIL FOR FOLLOW UP INFORMATION ON MAY 12. A FOLLOW UP QUESTION WAS ASKED REGARDING THE NAME OF THE TECHNICIAN I MAY 13, ATTACHED. I APPARENTLY MISSED A CALL ON 5/14 AND WAS NOTIFIED 5/15 THAT THEY WERE CLOSING MY CASE, ALSO ATTACHED. WE DECIDED TO TAKE MY RENEGADE INTO FRANK FLETCHER CHRYSLER DODGE JEEP, DUE TO EXCELLENT CUSTOMER SERVICE DURING AN AUTOMOTIVE PURCHASE EARLIER THIS YEAR, AND THEY IMMEDIATELY FIND THE PROBLEM TO BE AN INTERNAL CLUTCH FAILURE. I HAVE NOW BEEN QUOTED A PRICE OF $4,601+TAX...TO FIX A PROBLEM I HAVE BEEN COMPLAINING ABOUT FOR YEARS TO A DIFFERENT JEEP DEALERSHIP ON 9/21/2020. I IMMEDIATELY SENT AN EMAIL TO THE NHTSA, HOWEVER I MAY HAVE NOTIFIED THE ADMINISTRATION INCORRECTLY, SENDING AN EMAIL INSTEAD OF THE FORM. ALSO ATTACHED IS THE WORK ORDER AND INVOICE FROM JULY 2019. I WAS PROVIDED WITH THE INVOICE AT TIME OF PAYMENT WITH NO MENTION OF A TRANSMISSION COMPLAINT. THE WORK ORDER CLEARLY SHOWS I WAS COMPLAINING ABOUT THE TRANSMISSION. EVERY TIME I COMPLAINED I WAS TOLD THEY COULDN'T REPLICATE THE ISSUE AND NOTHING WAS NOTED ON THE FINAL INVOICE....WHEN MY TRANSMISSION WOULD HAVE BEEN COVERED UNDER THE POWER TRAIN WARRANTY. THIS WAS NOT MY FIRST COMPLAINT, EITHER, AS I HAD BEEN COMPLAINING ABOUT THE TRANSMISSION FOR YEARS DUE TO IT BEING A SAFETY HAZARD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11364392October 14, 2020
POWER TRAIN
JEEP HAS STARTED TO SLIP INTO NEUTRAL WHILE DRIVING. THIS STARTED SEVERAL DAYS AGO. TODAY I WAS PULLING ONTO THE HIGHWAY AND IT SLIPPED INTO NEUTRAL. IT TOOK A MINIMUM OF 30 SECONDS TO CORRECT ITSELF. NOTHING I DO SEEMS TO HELP. IF THERE HAD BEEN OTHER VEHICLES ON THE ROAD, WELL I HATE TO THINK OF WHAT COULD HAVE HAPPENED. I WILL HAVE HAD THIS JEEP 5 YEARS ON JANUARY 2, 2021. I HAVE ENJOYED THE JEEP UP UNTIL THE LAST WEEK,
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11364047October 13, 2020
SERVICE BRAKES, ELECTRICAL SYSTEM, POWER TRAIN
I STOPPED AT A RED LIGHT, WHEN THE TRAFFIC LIGHTS TURNED GREEN I PRESSED MY GAS PETAL BUT THE VEHICLE STARTED TO SLOW DOWN & WOULDN'T MOVE, MY ENGINE LIGHT CAME UP & SO DID MY BRAKE, AIRBAG & PARK LIGHT. I WAS STUCK IN PARK FOR A COUPLE OF MINUTES, AFTER WAITING MY CAR STARTED BACK TO NORMAL, BUT THIS PROBLEM CONTINUES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11363759October 11, 2020
FUEL/PROPULSION SYSTEM
THE THROTTLE BODY STOP WORKING. THE VEHICLE DOESN'T ACCELERATE AT ALL AND DOES NOT START. IT HAPPEN WHEN DRIVING ON THE STREET IT JUST TURN OFF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11363386October 8, 2020
VISIBILITY/WIPER
THE DRIVER AND PASSENGER VISORS HAVE BOTH LOST THE ABILITY TO STAY FLUSH WITH THE CEILING OF THE VEHICLE. WITH THE MATERIAL OF THE CLOTH ON THE CEILING I HAVE NOT BEEN ABLE TO GET ANY TAPE TO SAFELY SECURE THE VISOR. THE VISUAL AREA THAT YOU ARE ABLE TO SEE OUT OF THE VEHICLE IS GREATLY IMPAIRED. I WAS QUOTE A $400-$500 REPAIR FROM THE DEALERSHIP TO FIX ONE. WHEN IT ORIGINALLY HAPPENED TO THE PASSENGER SIDE. I HAVE UPLOADED PHOTOS OF THE DRIVERS SIDE HOW IT SITS NOW, PUSHED FORWARD, AND IT HELD FLUSH WITH HOW IT SHOULD STAY. I WAS DRIVING WHEN T ADJUSTED THE VISOR AND IT LOST TENSION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11362834October 5, 2020
POWER TRAIN
TL* THE CONTACT OWNS A 2015 JEEP RENEGADE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE JERKED WITH THE ACCELERATOR PEDAL DEPRESSED. SEVERAL UNKNOWN WARNING LIGHTS WERE ILLUMINATED. THE CONTACT ALSO STATED THAT AN ABNORMAL WHINING SOUND WAS COMING FROM THE VEHICLE WHILE DRIVING AT VARIOUS SPEEDS. THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC WHO PERFORMED A DIAGNOSTIC TEST AND LATER DISCOVERED THAT THE VEHICLE HAD A DEFECTIVE TRANSMISSION CONTROL MODULE. NEITHER THE DEALER NOR THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. UPON INVESTIGATION, THE CONTACT DISCOVERED NHTSA CAMPAIGN NUMBER: 16V529000 (POWER TRAIN) WHICH SHE LINKED TO THE FAILURE HOWEVER, THE VIN WAS NOT INCLUDED. THE VEHICLE HAD YET TO BE REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 49,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11362323October 1, 2020
ELECTRICAL SYSTEM
HORN DOES NOT WORK. THERE IS A BELL LIKE ON A TRICYCLE STRAPPED TO THE STEERING COLUMN. YOU CAN NOT HEAR IT FROM THE OUTSIDE OF VEHICLE.SOMEONE HAS STRAIGHT WIRED IT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11355514September 17, 2020
ELECTRICAL SYSTEM, ENGINE
COOLING CIRCUIT FAN STOPPED WORKING AT 51K MILES. ENGINE LIGHT SAID SERVICE ENGINE WITH DASH ENGINE LIGHT NOTIFICATION. CODE P0481 COMES UP
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11352168August 30, 2020
POWER TRAIN
UPON CRANKING UP THE VEHICLE, THE DASHBOARD PRESENTED A 'SERVICE TRANSMISSION' ERROR AND THE GEAR WHAT STUCK IN PARK AND WOULD NOT CHANGE GEARS. THE VEHICLE WAS STATIONARY DURING THIS TIME AND IN MY DRIVEWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11351052August 24, 2020
ELECTRICAL SYSTEM, EQUIPMENT:MECHANICAL
WHILE DRIVING A 2015 JEEP RENEGADE THE CAR SHUTS OFF AS YOU ARE DRIVING. THIS IS NOT HAPPENING WHILE STOPPED IT HAPPENS IN THE MIDDLE OF THE STREET/ROAD. IT HAS HAPPENED WITH OUR VEHICLE AT LEAST 3 TIMES, ONCE IN AN INTERSECTION WHILE TURNING AND TWICE AS WE WERE DRIVING. LUCKILY WE WERE ABLE TO PUSH THE VEHICLE OUT OF TRAFFIC WITHOUT BEING HIT OR INJURED. ONE TIME VEHICLE ASSISTANCE WAS CALLED, EVENTUALLY THE CAR WAS JUMPED SUCCESSFULLY, AND DRIVEN TO REPAIR SHOP, WHERE NOTHING COULD BE FOUND WRONG. ABOUT 4 MONTHS LATER THE CAR SHUT OFF IN AN INTERSECTION. ABOUT 8 HOURS LATER WE JUMPED THE CAR AND DROVE IT TO THE REPAIR SHOP, WHERE AGAIN NOTHING CAN BE DETECTED. MANY OTHER JEEP RENEGADE OWNERS REPORT THE SAME THING HAPPENING WHILE DRIVING AND WHEN TAKEN IN FOR REPAIRS NO THING CAN BE FOUND. EACH TIME THIS HAPPENS TO OUR CAR WE HAVE HAD AN INFANT IN THE CAR.. WE ARE GRATEFUL WE WERE NOT ON THE EXPRESSWAY LIKE SOME OTHER RENEGADE DRIVERS REPORT. WITHOUT FINDING OUT AND FIXING WHAT IS TRULY WRONG THESE INTERMITTENT SHUTOFFS WILL CONTINUE TO HAPPEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11350640August 21, 2020
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
VEHICLE VIN: [XXX], JEEP RENEGADE, 57000 MILES I PURCHASED A JEEP RENEGADE FOR MY WIFE AT [XXX] IN KILLEEN. TO MAKE A LONG STORY SHORT, THE DEALERSHIP RAN INTO A VIN ERROR THAT WE WERE TOLD WAS FIXED, BUT IT NEVER WAS BECAUSE WE REMAIN HAVING ISSUES WITH INSURANCE. I WORK IN LAW ENFORCEMENT AND LOOKED UP NHTSA DOCUMENTATION THAT SAYS THE DEALERSHIP SHOULD CONTACT THE MANUFACTURER UPON FINDING A DISCREPANCY AND APPARENTLY THIS WAS NEVER DONE. THE DEALERSHIP ALSO TOLD US THE JEEP WAS IN A MINOR ACCIDENT AND WE FOUND OUT THE CRASH WAS WORSE THAN MINOR, THE VEHICLE HAS ELECTRICAL ISSUES AND ONLY ONE KEY FOB. WE WERE PROMISED ANOTHER KEY FOB MADE, BUT HAVE JUST GOT THE RUNAROUND SINCE PURCHASE. THE VEHICLE WILL NOT LOCK SOMETIMES AND WE ARE WORRIED IT WILL NOT UNLOCK DURING AN EMERGENCY. THE VEHICLE CONTINUALLY TELLS US THE KEY FOB IS NOT IN THE VEHICLE WHILE DRIVING AND WHILE STATIONARY. THE JEEP ALSO HAS TRANSMISSION ISSUES WE WERE NEVER TOLD ABOUT. THE DEALERSHIP WILL NOT RESPOND TO THESE ISSUES AND I NEED TO FIND SOMEONE TO HELP. I HAVE GONE UP THERE AND SPOKE TO THE MANAGER AT SALES AND AT PARTS/SERVICE. THEY TOLD ME SEVERAL TIMES THEY WOULD CALL ME BACK AFTER GETTING MY INFORMATION, BUT NOTHING HAS BEEN DONE. DEALERSHIP LOCATION: [XXX] - 5200 E. CENTRAL TEXAS EXPY IN KILLEEN 76542, PH. (254)699-2909. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11349204August 14, 2020
POWER TRAIN
THE CAR STALLED AND TURNED OFF WHILE PULLING OUT ON A BUSY ROAD. THIS HAPPENED TWICE OVER THE PAST 12 MOS. THERE IS ALSO A NOTABLE 'KICK' IN THE AUTOMATIC TRANSMISSION WHILE LOWERING SPEED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11344093August 8, 2020
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
I AM REPLACING MY COOLANT FAN FOR THE THIRD TIME! I AM REPLACING MY DAY RUNNING LIGHT FOR THE SEVENTH TIME. THE COOLANT FAN STOP RUNNING AGAIN. THIS IS THE THIRD TIME IN LESS THAN TWO YEARS. THE LIGHT HAS BEEN REPLACED SEVERAL TIMES .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11343585August 5, 2020
UNKNOWN OR OTHER
MY AIR CONDITIONING WENT OUT TOOK IT TO A COUPLE DIFFERENT GARAGES AND THEY SAID IT'S A SENSOR IN THE PASSENGER MIRROR CALLED AMBIENT TEMPERATURE SENSOR. NOW IT WON'T REGISTER THE TEMPERATURE OUTSIDE SO IT WON'T LET MY AIR CONDITIONING RUN. THIS JEEP WAS BOUGHT BRAND NEW SHOULDN'T HAVE THIS HAPPENING IT'S ONLY 5 YEARS OLD. I HAVE CHILDREN AND CAN'T EVEN USE AIR CONDITIONING IN A NEWER CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11342689August 1, 2020
SUSPENSION, UNKNOWN OR OTHER
THERE IS A TERRIBLE UNDER CARRIAGE NOISE AS IF ONE OF THE WELDS DIDN'T HOLD. I TOOK IT TO A REPAIR SHOP AND THEY SAID THAT THE PAN UNDER THE CAR WAS MAKING NOISE AND I WOULD HAVE TO TAKE IT TO THE DEALERSHIP. IT WAS NOT DAMAGED BY ANYTHING, IT JUST STARTED MAKING THIS NOISE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11340745July 21, 2020
POWER TRAIN
MY TRANSMISSION SHIFTS TO NEUTRAL WHILE IN MOTION ON CITY STREETS AND HIGHWAYS ON ITS OWN AND PUTS ME AT RISK FOR CRASHING. I HAVE TAKEN MY VEHICLE IN ON MORE THAN TWO OCCASIONS BEFORE MY 100,000 MILE WARRANTY AND THE PROBLEM STILL PERSISTED AND HAS BECOME WORSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11340382July 20, 2020
POWER TRAIN
THE VEHICLE WAS PURCHASED NEW FROM A JEEP DEALER. AFTER A FEW MONTHS IT DROVE JUST FINE UNTIL WE NOTICED AN ODD BEHAVIOR THAT BEGAN TO GET FREQUENT AS MORE MILES ADDED ON. WE HAD THE SERVICE DEPARTMENT OF THE SAME DEALER VERIFY ISSUES RELATED TO POWERTRAIN PERFORMANCE: ROUGHT & HARSH SHIFTING, SHUTTERING WHEN IN 3-4 OR 4-5 GEAR, SLOW OR HEAVY SLUGGISH ACCELERATION FROM STOP, HIGH ENGINE REVING UP TO 3,4 THOUSAND RPM WITH DELAYED SHIFTING TO NEXT GEAR WHEN TRAVELING UPHILL OR HIGH ALTITUDE EXPRESSWAY, SLAMMING INTO GEARS WHEN UP OR DOWN SHIFTING, JERKY & HARSH THUMP WHEN STOPPING FROM GEARS 1-2 & WHEN ACCELERATING FROM GEARS 1-2, 3-4-5, AND ROUGHT IDLE WHEN DRIVE IS ENGAGED. ALL COMPLAINTS HAVE BEEN REPORTED TO SERVICE DEPARTMENT DURING THE PAST 60 MONTHS WITH ONLY 'COMPUTER UPDATES' FOR TRANSMISSION OFFERED AS A SOLUTION AND NO OTHER ALTERNATIVE OFFERED TO PERMANTLY REMEDY THE PROBLEM. I WAS TOLD BY THE SERVICE DEPARTMENT THAT THESE ARE 'NORMAL CHARATERISTICS' OF MY CAR. WE STAND FIRM THAT THE CAR DIDN'T PRESENT THESE ISSUES WHEN NEW OR WE WOULD NOT HAVE MADE THE PURCHASE. RECENTLY, AS OF JUNE OUR VEHICLE HAS BEEN AT THE SERVICE DEPARTMENT WITH A COMPLAINT OF A RUMBLE, WHINNING, AND VIBRATIONS COMING FROM THE DRIVE TRAIN WHEN DRIVING FROM 30-40 MILES AND RESTARTS AT APROX. 60 MPH.WE HAVE BEEN TOLD AGAIN THAT AN UPDATE TO THE POWERTRAIN WOULD BE PERFORMED AND SOME BEARRINGS WOULD BE REPLACED. THE SERVICE MANAGER DON'T RETURN MY CALLS OR ANSWER THE 3 MESSAGES LEFT WITH HIS ASSOCIATES TO MY TAG NUMBER AND ISSUES. THE ONLY RESPONCE WE GET IS THAT THEY ARE WAITING FOR PARTS. I ASKED IF WE WOULD GET A WARRANTY EXTENSION? THE RESPONCE WAS 'NON THAT WE KNOW OF' BY THE SERVICE REPRESENTATIVE. MY FACTORY WARRANTY EXPIRES TODAY AND MY CAR IS IN THE SHOP UNREPAIRED WITH NO POWERTRAIN SOLUTION. CONCERNED THAT WARRANTY EXPIRE AND POWERTRAIN ISSUES CONTINUE WITH NO AVAIL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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