Jeep Renegade Complaints (2017)

567 consumer complaints on file.

#11217692June 4, 2019
ENGINE
SINCE APRIL OF 2019, MY JEEP RENEGADE HAS BEEN DYING WHILE MY 16 YEAR OLD DAUGHTER HAS BEEN DRIVING IT. WE RECEIVED NOTIFICATION OF A FUEL PUMP RECALL, SO WE THOUGHT IT COULD BE RELATED TO THAT PROBLEM. WE DID INFORM OUR DEALER, JIM HAYES, INC., OF THE DYING ISSUE AND THEY SAID THEY WOULD CHECK THE OIL AND LOOK INTO IT. WHEN I PICKED UP THE VEHICLE ON FRIDAY, MAY 31, I WAS TOLD THAT IT HAD BEEN EXTREMELY LOW ON OIL, AND THAT I WOULD NEED TO BRING IT IN EVERY 1000 MILES TO HAVE THEM CHECK TO SEE IF THE ENGINE WAS USING TOO MUCH OIL. THEY SAID THIS COULD BE THE CAUSE OF THE DYING ISSUE AND THAT THIS HAS BEEN AN ISSUE WITH OTHER CHRYSLER/JEEP VEHICLES. I WAS THEN INFORMED THAT IT COULD POSSIBLY NEED A NEW ENGINE. THE DEALER FIXED THE FUEL PUMP RECALL ON THURSDAY, MAY 30. HOWEVER, AFTER DRIVING IT ON MAY 30, IT DIED RANDOMLY WHILE DRIVING IT ON FOUR SEPARATE OCCASIONS. I IMMEDIATELY RETURNED THE VEHICLE TO JIM HAYES, INC. ON MAY 31 SO THEY COULD FIX THE PROBLEM. ON MONDAY, JUNE 3, I WAS TOLD THAT THE DEALER COULDN'T DUPLICATE THE DYING ISSUE AND THAT THEY WERE UNSURE OF HOW TO DIAGNOSE THE PROBLEM. HOWEVER, THAT DID NOT MAKE SENSE BECAUSE THEY TOLD ME ON THE PREVIOUS FRIDAY THAT IT WAS A COMMON PROBLEM AND IT COULD NEED A NEW ENGINE. AFTER READING SEVERAL JEEP FORUMS, I DISCOVERED THAT THIS IS A COMMON ISSUE THAT NEEDS ADDRESSED. I AM DEEPLY CONCERNED THAT I HAVE PURCHASED A CAR FOR MY 16 YEAR OLD THAT IS NOW A SAFETY HAZARD AND I AM AT THE MERCY OF JEEP AND THE DEALER. AS A NORMAL CITIZEN, WHO IS A TEACHER, I DO NOT HAVE THE FINANCIAL ABILITY TO PURCHASE MULTIPLE CARS AND I SHOULD BE ABLE TO TRUST THAT A CAR THAT IS FAIRLY NEW IS SAFE ENOUGH FOR MY DAUGHTER TO DRIVE. IT DISTURBS ME THAT THIS ISSUE HAS BEEN REPORTED AND THE JEEP CORPORATION IS NOT ADDRESSING THE PROBLEM. I FEAR THAT MY DAUGHTER, WHO IS A NEW DRIVER, WILL BE INVOLVED IN A WRECK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11217449June 3, 2019
ENGINE
TL* THE CONTACT OWNS A 2017 JEEP RENEGADE. ON SEVERAL OCCASIONS, WHILE DRIVING VARIOUS SPEEDS, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE COOLANT FAN WAS OFF CENTERED AND THE FUSE NEEDED TO BE REPLACED. THE FUSE WAS REPLACED; HOWEVER, THE FAILURE RECURRED. THE CONTACT STATED THAT THE COOLANT FAN WAS CURRENTLY INOPERABLE. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 36,719.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11217312June 1, 2019
ENGINE
LEFT A LOCAL DRIVE THRU AND JEEP BEGAN IDLING HARD. DROVE ON A BUSY ROADWAY AND LOST SPEED UNTIL CAR WAS AT 0MPH (WAS ORIGINALLY AT 45MPH) TURNED CAR OFF ON BUSY INTERSECTION AND TURNED BACK ON. CAR DROVE 1.5 MILES DOWN THE ROAD AND LOST SPEED AGAIN. WAS ABLE TO PULL INTO GAS STATION AND HAVE CAR TOWED TO GREENWAY JEEP IN ORLANDO. CHECK ENGINE LIGHT DID COME ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11210837May 30, 2019
ENGINE
TL* THE CONTACT OWNS A 2017 JEEP RENEGADE. WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE STALLED AND FAILED TO ACCELERATE. THERE WERE NO WARNING INDICATORS ILLUMINATED. ON ANOTHER OCCASION, THE VEHICLE STALLED. WHEN THE CONTACT APPLIED BOTH FEET TO THE BRAKE PEDAL AND PRESSED THE START BUTTON, THE VEHICLE RESTARTED AND WAS ABLE TO DRIVE NORMALLY. THE CONTACT STATED THAT THE FAILURE RECURRED NUMEROUS TIMES. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V731000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED GLENN'S FREEDOM CHRYSLER DODGE JEEP RAM (LOCATED AT 1560 E NEW CIRCLE RD, LEXINGTON, KY 40509, (859) 268-3000) AND WAS INFORMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 16,170. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11210558May 29, 2019
POWER TRAIN
WE BOUGHT A 2017 JEEP RENEGADE IN SEPTEMBER 2017. OUR RENEGADE HAS A VERY HARD SHIFT PROBLEM AND MAKES A LOUD CLUNK SOUND AROUND THE 25-30MPH RANGE...IT HITS SO HARD THAT IT FEELS LIKE SOMEONE HIT YOU IN THE BACK OF THE CAR WHILE DRIVING. WE HAD OUR CAR SERVICED 3 TIMES AT THE DEALERSHIP FOR THIS PROBLEM AND IT STILL CONTINUES. WHEN WE WENT BACK FOR THE 3RD TIME ON MAY 24TH, THE SERVICE ADVISOR TOLD US THAT IT WASN'T THROWING ANY CODES SO THEY DIDN'T KNOW WHAT TO DO TO FIX IT. HE ALSO INFORMED US THAT THIS WAS A BIG PROBLEM WITH THE RENEGADES AND ALL THEY COULD DO WAS TO FLASH A SOFTWARE UPDATE EVEN THOUGH HE KNOWS IT WILL NOT FIX THE PROBLEM. ANOTHER TECH SAID "IS YOUR CAR STILL UNDER WARRANTY?" WE SAID YES, IT ONLY HAS 32,000 MILES ON IT. HE SAID TO THE OTHER TECH, WE SHOULD JUST PUT A WHOLE NEW TRANSMISSION IN THE THING. THE OTHER TECH SAID, IF WE DO THAT, IT WILL JUST BE PUTTING THE SAME KIND OF TRANSMISSION BACK IN IT (9 SPEED TRANSMISSION) WHICH WOULD EVENTUALLY HAVE THE SAME PROBLEM. WE WERE TOLD THAT MOST PEOPLE JUST WANT TO TRY TO TRADE THE CAR IN FOR SOMETHING ELSE. THE SERVICE TECH ADVISED US TO TALK WITH A SALES PERSON. SO WHILE TALKING WITH THE SALES PERSON, SHE TRIED TO GET US INTO A CERTIFIED USED CAR. WE BOUGHT A NEW CAR FOR A REASON, TO NOT END UP WITH SOME ELSE'S PROBLEMS WITH A USED CAR. THEN WE ASK TO SPEAK TO THE MANAGER. HE TOLD US THAT ANY CAR HE PUT US IN WOULD JUST HAVE THE SAME TRANSMISSION AND POSSIBLY THE SAME PROBLEMS. THE MANAGER ACTUALLY TOLD US THAT WE WOULD JUST BE BETTER OFF TRADING IT IN AT ANOTHER DEALERSHIP. WE WENT TO THE SUBARU DEALERSHIP TO SPEAK WITH THEM ABOUT TRADING IT IN AND THEY ONLY WANTED TO OFFER US A TRADE IN VALUE OF $10,000 WHEN WE STILL OWE $15,000. IT JUST DOESN'T SEEM FAIR THAT NO ONE AT THE JEEP DEALERSHIP IS WILLING TO HELP ITS CUSTOMERS WHEN THEY CLEARLY KNOW THEY HAVE SOLD MANY CUSTOMERS FAULTY VEHICLES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11210655May 29, 2019
ELECTRICAL SYSTEM
VEHICLE IN MOTION, PULL OUT OF PARKING LOT AT LOW SPEED MALFUNCTION INDICATORS LIGHTS INDICATED LOSS OF TURN SIGNALS AND BRAKE LIGHTS, STOPPED AT GAS STATION TO CHECK LIGHTS REFUELED UPON STARTING VEHICLE NO MALFUNCTIONS WERE INDICATED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11210449May 28, 2019
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2017 JEEP RENEGADE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V731000 (FUEL SYSTEM, GASOLINE). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. CHRYSLER DODGE (18803 STUDEBAKER RD, CERRITOS, CA 90703, (888) 879-5229) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11210063May 26, 2019
UNKNOWN OR OTHER
WHILE I'M DRIVING DOWN THE HIGHWAY MY CAR STARTS TO FEEL LIKE IT IS CUTTING OFF. SO I HAVE TO PUSH ON THE GAS IN HOPE THAT IT WILL STOP IT FROM CUTTING OFF. IT DOES CUT OFF GOING DOWN A STREET AND CARS HAVE TO SWERVE FROM HITTING ME AND PEOPLE ARE BLOWING THEIR HORNS AND ME AND HITTING THEIR BRAKES SO THAT THEY DON'T HIT ME. I HAD A BABY IN THE CAR WITH ME. THIS IS SOMETHING THAT HAS BEEN GOING ON FOR MONTHS. THIS CAR IS NOT SAFE AT ALL FOR NO ONE. IT HAD A RECALL AND IT WAS SUPPOSED TO BE FIXED BUT IT'S NOT. IT HAVE ALREADY BEEN TO 4 DEALERSHIPS AND THEY ALL SAY IT'S FIXED THEY ARE COMING UP WITH SOMETHING NEW ALL THE TIME. THIS CAR HAS SCARED ME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11209936May 25, 2019
ENGINE
OIL CONSUMPTION ISSUES. CAR SHUTS OFF WHILE DRIVING WITHOUT ANY WARNING. THIS ALMOST CAUSED ME TO BE INVOLVED IN A CAR CRASH. THIS OCCURRED THREE TIMES WITHIN 24 HOURS WITH MY CAR. TOOK THE CAR TO JEEP SERVICE AND THE ATTENDANT STATED THAT THIS CAR "CONSUMES 1 QUART OF OIL EVERY 1,000 MILES" AND THAT I SHOULD CALL CORPORATE. WHEN I BROUGHT THE CAR TO JEEP IT WAS OUT OF OIL WITH NO WARNING OF A NEED FOR AN OIL CHANGE OR THAT I WAS LOW ON OIL. WHEN I BOUGHT THIS CAR FROM THE DEALERSHIP I WAS NOT MADE AWARE THAT I WOULD NEED TO CHANGE THE OIL THIS OFTEN AND THAT THIS CAR "CONSUMES" THIS MUCH OIL REQUIRING CONSTANT SERVICE. IT IS ALSO NOT STATED IN THE OWNERS MANUAL. THE ISSUE WITH THIS CAR COULD CAUSE A HORRIBLE COLLISION, AS WHILE THE CAR IS IN MOTION IT COMPLETELY TURNS OFF THE ENGINE. WHEN THIS HAPPENED TO ME I WAS IN THE MIDDLE OF A TURN AND WHEN I PRESSED THE GAS TO ACCELERATE THE CAR JUST ROLLED BECAUSE THE ENGINE WAS SHUT OFF AND I HAD NO POWER STEERING. AS THIS OCCURRED ANOTHER CAR WAS COMING, LUCKILY THEY HAD A STOP SIGN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11209440May 23, 2019
POWER TRAIN
I PURCHASED MY 2017 JEEP RENEGADE BRAND NEW AT THE END OF JANUARY 2018. I WAS TOLD TO BRING MY CAR IN AT 5000 MILES FOR AN OIL CHANGE. RIGHT BEFORE MY OIL CHANGE WAS DUE, WHILE DRIVING IN A PARKING LOT, I MADE A TURN AND SAW A LOW ENGINE PRESSURE LIGHT AND THEN MY ENGINE TURNED OFF WHILE DRIVING. MY HUSBAND & I MET WITH THE JEEP DEALER AND THE SHOP MANAGER SAID THE ENGINE WAS JUST "BREAKING IN" AND USED UP THE OIL. THIS WASN'T SOMETHING WE HAD HEARD OF BEFORE. THEY DID AN OIL CONSUMPTION TEST AND AFTER ALL THAT WAS DONE, THEY SAID IT WAS FINE AND IT WOULDN'T HAPPEN AGAIN. I'VE TAKEN MY CAR IN LIKE CLOCK-WORK TO HAVE THE OIL CHANGED. THIS WEEK, WITH STILL 300 MILES TO GO UNTIL MY NEXT OIL CHANGE, MY LOW OIL PRESSURE LIGHT CAME ON AND MY CAR TURNED OFF WHILE DRIVING DOWN A HILL ON A BUSY MAIN ROAD. THE DEALERSHIP IS TELLING ME AGAIN "THIS CAR JUST USES OIL". THEY CONFIRMED I WAS 2.5 QUARTS LOW. WE HAVE 2 RENEGADES IN THE FAMILY, MY DAUGHTER'S 2015 RENEGADE THAT WE BOUGHT IN 2017 WITH ONLY 2500 MILES ON IT DOESN'T HAVE THIS PROBLEM. I AM NOW GETTING A SECOND OIL CONSUMPTION TEST RUN. THIS IS DANGEROUS AND SCARY. I SEE THERE WAS A RECALL ON 2017 JEEP RENEGADES FOR A CRACKED OIL PUMP ISSUE. MY CAR IS NOT INCLUDED IN THAT YET IT HAS THE SAME SYMPTOMS. I BOUGHT A BRAND NEW CAR SO THAT I WOULDN'T HAVE "USED CAR" ISSUES. THIS IS UNACCEPTABLE AND I'M GETTING NERVOUS MY CAR WILL JUST TURN OFF AND I WILL BE IN AN ACCIDENT THE NEXT TIME AS I'VE BEEN LUCKY SO FAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11208881May 21, 2019
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
THE CHECK ENGINE LIGHT CONTINUES TO COME ON AS THE RIGHT PARKING LIGHT, PLATE LIGHT, AND RIGHT FOG LIGHT CONTINUES TO GO OUT EVEN AFTER BEING REPLACED WITH A NEW BULB.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11208374May 17, 2019
AIR BAGS, SERVICE BRAKES, ELECTRICAL SYSTEM
PURCHASED 4/20/2017 THE PROBLEMS BEGAN WITH THE AC GOING OUT AT 10000MILES. THE DEALERSHIP DIDN'T WANT TO FIX IT TOLD US TO DRIVE WITH THE WINDOWS DOWN. AFTER ARGUING ABOUT OUR WARRANTY WE GOT A LOANER. NEXT THEY REPLACED THE WIRING HARNESS 2 TIMES. AGAIN, DID NOT WANT TO PROVIDE LOANER HAD TO COMPLAIN FOR THEM TO HONOR WARRANTY AGREEMENT. THEN TRANSMISSION SKIPS AND RADIO FREQUENCY HUB WAS REPLACED TWICE WHILE IN THE SHOP FOR 4 MONTHS FROM DEC 14 2018 TILL AROUND MARCH 17 2019. STEERING MODULE REPLACED DUE TO THE STEERING WHEEL IN THE CENTER GETTING COMPLETELY HOT. COMPLAINED ABOUT THE TRANSMISSION SKIPPING STILL. CHECK ENGINE LIGHT ALWAYS COMES ON. AUTOMATIC START FAULTY. WILL ATTACH ALL REPAIR INVOICES. MOST RECENT! 5/6/2019, A MONDAY THE CAR WAS SCHEDULED DUE TO A RECALL ON THE FUEL PUMP AND THE AUTOMATIC START WOULD NOT WORK. ALONG WITH THAT WHEN THE CAR STARTED THE SCREEN WOULD FLASH WARNING SIGNS: EMERGENCY BREAK SYSTEM, AIRBAG SYSTEM WARNING. THE SERVICE DEPARTMENT CLAIMED TO NOT HAVE A LOANER. HOWEVER, FRIDAY 5/10/2019 I HAD NOT RECEIVED A CALL BACK AND ON MY WAY TO TAKE MY DAUGHTER TO SCHOOL. THE EMERGENCY BREAKS LOCKED UP WHILE DRIVING 70 MPH DOWN FM 1289 HEADING TO PORT O'CONNOR, TEXAS FROM PORT LAVACA, TEXAS. I WENT STRAIGHT TO THE DEALERSHIP AND DEMANDED A LOANER. THE VEHICLE IS CLEARLY A LEMON! HOWEVER LARRY TAYLOR, A SERVICE TECHNICIAN, TOLD US "I VALUE MY LIFE I WOULD NOT DRIVE THIS VEHICLE". PAUL PEREZ SERVICE DEPARTMENT MANAGER SAID "I WOULDN'T PUT MY FAMILY IN THAT VEHICLE." THEN THEY DEMANDED WE BRING THE LOANER BACK 5/17/2019 TO PICK UP OUR VEHICLE. THE VEHICLE ACCORDING TO THEM HAD A SHORT CIRCUIT, THIS IS THE SECOND TIME MIND YOU, AND MADE THE EMERGENCY BREAKS ENGAGE AND THE SEAT BELTS MALFUNCTION. ALSO, THE AIRBAGS MALFUNCTIONED FLASHING WARNING AS THE BREAKS LOCKED UP. I COULD ONLY SELECT 3 OPTIONS BUT SEAT BELTS NEEDS TO BE CHECKED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11207995May 16, 2019
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2017 JEEP RENEGADE. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V731000 (FUEL SYSTEM, GASOLINE). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. BONIFACE-HIERS CHRYSLER DODGE JEEP (1775 E MERRITT ISLAND CAUSEWAY, MERRITT ISLAND, FL 32952) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11207014May 11, 2019
ENGINE, UNKNOWN OR OTHER
I HAVE TAKEN MY CAR TO THE DEALER SEVERAL TIMES BECAUSE WHILE DRIVING THE CAR WILL JERK REALLY HARD. THIS HAPPENS WHEN I COME TO A COMPLETE STOP, WHEN I SLOW DOWN AND PICK UP THE SPEED OR JUST DRIVING NORMAL. THE DEALER SAID IT HAD TO IMITATE THE PROBLEM SO HE CAN KNOW WHAT TO FIX. SO IT DID IMITATE THE JERK SO HE WANTED TO DRIVE IT HISSELF CAUSE HE SAID THE WAY I WAS DRIVING CAUSED THE CAR TO JERK. I TOLD HIM I HAD THIS CAR 2 YEARS AND IT HAS NEVER DONE THAT. SO IT CAN'T BE THE WAY I'M DRIVING. I'VE BEEN DRIVING THE SAME THE WHOLE WHILE I'VE HAD THE VEHICLE. THEY HAVE GAVE THE CAR BACK TO ME AND IT'S DOING THE SAME THING EVEN WORSE. . IT'S FRUSTRATING CAUSE THEY KEEP SAYING THAT IT'S NOT DOING IT. I WILL NEVER BY ANOTHER CAR FROM THIS DEALERSHIP AGAIN. THIS IS THE SECOND VEHICLE THAT I HAVE PURCHASED FROM THEM WITH A BAD ENGINE AND TRANSMISSION. NO HELP FROM THE DEALER JUST A LEMON OF A CAR. THE RADIO KEPT GOING BLANK. THEY SAID THEY FIXED THAT. I GOT IT BACK IT DID IT AGAIN PLUS THE JERKING. I'VE BEEN TO THEM3 TIMESALREADY STILL HAVING THE SAME PROBLEM. 😡NEVER WILL PURCHASE A DODGE JEEP OF. O KIND AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11205704May 6, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2017 JEEP RENEGADE. WHILE DRIVING VARIOUS SPEEDS, THE TRANSMISSION SLIPPED AND CAUSED THE VEHICLE TO JERK VIOLENTLY. THE CONTACT MENTIONED THAT THE FAILURE OCCURRED PERIODICALLY. THE VEHICLE WAS TAKEN TO JIM BROWNE CHRYSLER JEEP DODGE RAM TAMPA BAY (10909 N FLORIDA AVE, TAMPA, FL 33612, (813) 280-5069), BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND THE CONTACT WAS PROVIDED A CASE NUMBER. THE FAILURE MILEAGE WAS 9,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11205269May 2, 2019
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2017 JEEP WRANGLER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V731000 (FUEL SYSTEM, GASOLINE). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. GLADSTONE DODGE, CHRYSLER, JEEP, RAM (5610 N OAK TRAFFICWAY, GLADSTONE, MO 64118, (816) 455-3500) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11204654April 30, 2019
FUEL/PROPULSION SYSTEM
CHRYSLER'S RECALL #UB2 MANUFACTURER ERRO; FUEL PUM AFFECHTED BY HIGH AMBIENT TEMPERATURES (VEHICLE IN MOTION OPERATED HIGHWAY OF PUERTO RICO WERE TEMPERATURES 89-102 FARENHEITSDEGREES , LOSS OF FUEL PRESSURE, MUST BE REPLACE. NHTSA ID 18V731000
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11204213April 28, 2019
ELECTRICAL SYSTEM, UNKNOWN OR OTHER, EXTERIOR LIGHTING
RADIO POWER/ADJUST ON OWN. MULTIPLE/RANDOM. HEADLIGHTS CUT OUT DRIVING IN THE DARK. BOTH SIDES EFFECTED. FOG LIGHTS STAY ON. POSSIBLE LINK TO TURNING STEERING WHEEL, WITH OR WITHOUT USE OF TURN SIGNAL-EFFECT ON BOTH HEADLIGHTS SIMULTANEOUSLY. TURN SIGNALS NOT WORKING INTERMITTENTLY (NEITHER FOR LANE CHANGE OR TURNING, LEFT OR RIGHT.-MULTIPLE OCCURRENCES). TAIL LIGHTS- WHILE BACKING INTO DRIVEWAY ONE NIGHT I REALIZED I HAD NO LIGHTS IN THE BACK INCLUDING REVERSE LIGHTS (ONLY ACKNOWLEDGED THIS PROBLEM ONCE BY THE REFLECTION OF MY CAR IN MY HUSBANDS) ALL LIGHTING ISSUES OCCURRED WITH LIGHTS TURNED TO AUTO AND VEHICLE IN MOTION. EMERGENCY BRAKE SELF ENGAGED WHILE IN MOTION. AFTER SWITCHING GEARS AND BEFORE HITTING GAS AND OTHER TIMES WHILE DRIVING AT LOWER SPEEDS. A MESSAGE ALONG THE LINES OF-VEHICLE NOT ON, SHIFT TO PARK AND PRESS RUN/STOP BUTTON-HAS SHOWN BUT ONLY AFTER TURNING OFF THE VEHICLE DOES IT SHOW THAT THE PARKING BRAKE HAS ENGAGED-MULTIPLE OCCURRENCES. PASSENGER SEATBELT SENSOR ILLUMINATES AT RANDOM, NOTHING ON SEAT (CONCERNED FOR MALFUNCTION IN THE EVENT OF AN ACCIDENT) -HAVE TO PRESS THE STOP/START BUTTON SEVERAL TIMES FOR THE CAR TO TURN ON (NO RESPONSE IN THE FORM OF SOUNDS OR LIGHTS WITH EACH ATTEMPT PRIOR TO THE ONE THAT STARTS THE VEHICLE.-REMOTE START:VEHICLE TURNS ON > TRY TO ENTER VEHICLE MOMENTS LATER--CAR WILL TURN OFF WITH TOUCH OF HANDLES OR PRESS TO UNLOCK BUTTON-"REMOTE START DISABLED" -LIFT GATE CLOSED AND AUDIBLY LATCHED>LIGHTS FLASH, LATCH RELEASES, DOOR OPENS ITSELF-MAY HAPPEN 1 OR 30 TIMES.CHECK ENGINE: THERMOSTAT REPLACED, KEY FOB LOSES CONNECTION: WARNING "FOB HAS LEFT VEHICLE" WHILE ACTUALLY IN CUP HOLDER, ENGAGES PARKING BRAKE-ONLY WAY TO GET RID OF MESSAGE/DISENGAGE BRAKE IS TO POWER OFF/ON. CAN DRIVE WITH NO KEYS IN PART OF TRANSMISSION REPAIRED, RADIO REPLACED 2 TIMES, TRANSMISSION STICKS/SLAMS MULTIPLE OTHER ISSUES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11203951April 26, 2019
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
MY CAR BEGIN SPUTTERING, STALLING WHEN I PRESSED ON THE GAS AS IF IT WAS NOT GETTING ENOUGH GAS, MY INDICATOR LIGHTS ON THE PANEL OF THE CAR WOULD JUST START TO GO CRAZY CAUSING THE SEATBELT SIGN TO BEGIN TO DING AND DING AND DING, EVEN THOUGH I HAD MY SEAT BELT ON. I TOOK THE CAR TO BE LOOKED AT AND WAS TOLD THAT THERE IS A RECALL ON THE VEHICLE THAT I SHOULD LOOK UP. I DID AND THERE WERE THREE RECALLS INVOLVING MY VEHICLE, TWO OF WHICH RELATED DIRECTLY TO THE PROBLEMS I WAS HAVING. I CONTACTED CHRYSLER WHO SAID MY VIN NUMBER WAS NOT INCLUDED IN THE RECALL. I ASKED HOW THAT IS POSSIBLE WHEN EXACTLY WHAT I AM EXPERIENCING IS EXACTLY WHAT THEY LISTED. SHE TOLD ME TO TAKE THE CAR BACK TO THE DEALERSHIP HAVE THEM CHECK IT OUT AND IF THEY DETERMINED THAT THIS WAS THE PROBLEM THEN THEY WOULD NOT TO CALL AND TELL THEM THAT. I IMMEDIATELY CONTACTED THE DEALER AND SPOKE WITH SERVICE WHO EXPLAINED WHY SHOULD THEY HAVE TO CONTACT CHRYSLER WHEN IT'S NOT THEIR PROBLEM. I SAID SIR, I AM ONLY FOLLOWING INSTRUCTIONS. HE THEN WENT ON TO EXPLAIN TO ME THAT WELL THEY COULD LOOK AT THE CAR BUT IT WOULD COST ME $230 TO DO A DIAGNOSTIC. I ASKED WHY I WOULD HAVE TO FOR THAT AND HE SAID "HE HAS TO PAY HIS PEOPLE". I MADE AN APPOINT AND TOOK THE CAR. WHEN THEY CALLED THEY WORDED EVERYTHING IN A MANNER THAT WOULD REMOVE ME FROM THE RECALL, HOWEVER THEY THEN PUT "FUEL INJECTION" AT THE BOTTOM. I INQUIRED ABOUT THIS AND WAS TOLD THAT I AM SUPPOSED TO GET MY FUEL INJECTION CLEANED 2 PER YEAR. I INFORMED THEM I NEVER HEARD OF SUCH A THING. HE ALSO TOLD ME IT WOULD CLOSE TO $500 TO GET MY SEATBELF FIXED "THAT IS NOT EVEN BROKEN" AND NEVER DID ANYTHING ABOUT THE INDICATOR LIGHTS. I WAS TOLD THAT THEY NEEDED TO PUT MY CAR "BACK TOGETHER" WHICH I ALSO DID NOT UNDERSTAND BECAUSE I THOUGHT A DIAGNOSTIC DID NOT REQUIRE THAT. NOW MY ENGINE LIGHT IS ALSO ON AND NOBODY WILL RETURN MY CALLS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11203083April 23, 2019
ENGINE
TL* THE CONTACT OWNS A 2017 JEEP RENEGADE. AFTER RECENTLY PURCHASING THE VEHICLE, THE CONTACT STATED THAT IT STALLED WITHOUT WARNING AND "LOW OIL PRESSURE" APPEARED ON THE INSTRUMENT PANEL. ALSO, THE ENGINE LEAKED OIL AND THE ACCELERATOR PEDAL SEIZED MORE THAN ONCE. THE VEHICLE WAS TOWED TO NATIONAL DODGE OF JACKSONVILLE (2223 N MARINE BLVD, JACKSONVILLE, NC 28546, (910) 347-3777) WHERE IT WAS DIAGNOSED THAT OIL WAS NEEDED. THE VEHICLE WAS REPAIRED. THE DEALER INFORMED THE CONTACT TO COME BACK FOR AN OIL CONSUMPTION TEST AFTER FIVE HUNDRED MILES. WHEN THE CONTACT RETURNED, THERE WAS NO OIL IN THE VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND A CASE WAS OPENED. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 11,050.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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