Jeep Patriot Complaints (2014)

548 consumer complaints on file.

#10714153May 2, 2015
SERVICE BRAKES, VEHICLE SPEED CONTROL
I RENTED A 2014 JEEP PATRIOT FROM ONE OF THE RENTAL CAR COMPANIES ON FEB 17 2015 AND USED IT FOR ABOUT FIVE DAYS BEFORE THE FOLLOWING INCIDENT HAPPENED. ON FEB 22 , I WAS DRIVING THE CAR ON I-5 GOING SOUTH. I MADE AN EXIT AFTER DRIVING FOR ABOUT 2 HOURS ON THE FREEWAY TO REFUEL WHICH I DID. IT WAS BRIGHT SUNNY DAY THE TIME WAS AROUND NOON. I MOVED AWAY FROM THE GAS PUMP AND WANTED TO PARK IT BEHIND THE GAS STATION. I FOUND A SPACE BETWEEN TWO CARS AND AS I WAS SLOWLY MOVING TOWARDS THE PARKING SPACE THE CAR ACCELERATED AT AN INCREDIBLE SPEED, BROKE INTO A FENCE OF A PRIVATE RESIDENCE, THEN HIT A PLAY HOUSE (FOR CHILDREN) AND LANDED IN THE SWIMMING POOL. BECAUSE OF MY IGNORANCE ABOUT SUCH INCIDENCES WHEREBY CARS SELF-ACCELERATE, I THOUGHT I MIGHT HAVE ACCIDENTALLY STEPPED ON THE GAS AND WHEN THE POLICE ARRIVED AT THE SCENE AND ASKED ME WHAT HAPPENED, I SAID, "MAY BE I STEPPED ON THE GAS". UPON DISCUSSING THIS MATTER WITH FRIENDS AND CHECKING ON THE INTERNET, I DISCOVERED THAT CARS ACCELERATED ON THEIR OWN FROM TIME TO TIME. I HAVE NO DOUBT IN MY MIND NOW THAT THE JEEP PATRIOT JUST DID THAT. I HAVE OVER 40 YEARS OF DRIVING EXPERIENCE AND I DON'T REMEMBER A SINGLE INSTANCE WHEN I STEPPED ON THE GAS PEDAL WHILE TRYING TO BRING A CAR TO A STOP. THE RENTAL CAR COMPANY SAID THAT THEY HAD THE CAR INSPECTED AND SENT ME A LETTER THEY RECEIVED FROM THE MANUFACTURER STATING THEY DID NOT FIND ANY MALFUNCTION PROBLEM. THE CAR WAS IMMERSED IN THE POOL ABOUT HALF WAY AND I AM NOT EVEN SURE HOW THE INSPECTION CAN YIELD A RELIABLE RESULT FOR A CAR PULLED OUT OF A SWIMMING POOL. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10713578April 29, 2015
SERVICE BRAKES
REAR DRUM BRAKES SQUEAL WHEN BACKING UP AND SOMETIMES WHEN APPLYING BRAKES WHILE DRIVING FORWARD. I TOOK THE VEHICLE TO FIRESTONE AND THEY SAID IT MIGHT BE DUE TOP DUST BUILD UP IN THE DRUM. THEY CLEANED AND INSPECTED THE REAR DRUMS AND SAID THEY WERE IN GOOD SHAPE. WITHIN AN HOUR OR SO THE SQUEALING CONTINUED. A FEW DAYS LATER I TOOK THE VEHICLE TO THE JEEP CHRYSLER DEALERSHIP. THEY INSPECTED THE REAR DRUM BRAKES AND COULD NOT FIND ANYTHING WRONG WITH THEM. NOTHING NEEDED TO BE REPLACED OR FIXED. I WAS TOLD BY THE JEEP SERVICE DEPARTMENT THAT DRUM BRAKES SQUEALING/SQUEAKING IS NORMAL. I AM HAVING A HARD TIME ACCEPTING THIS ANSWER. I CAN'T BELIEVE JEEP WOULD PRODUCE A CAR WITH BRAKES WHERE SQUEALING/SQUEAKING IS NORMAL!! A FEW MONTHS LATER I CALLED JEEP SERVICE AGAIN AND THE SERVICE TECH TOLD ME THEY GOT A LOT OF THE SAME COMPLAINTS AND JEEP CORPORATE IS AWARE OF THE ISSUE. I WAS NOT TOLD OF ANY PLANS THEY HAVE TO FIX THE ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10706452April 18, 2015
ELECTRICAL SYSTEM
DEALER INSTALLED O.E.M. BLUE TOOTH MICROPHONE AND ELECTRIC WIRE HARNESS OVER LEFT SIDE CURTAIN AIR BAGS. DEALER WILL NOT CORRECT ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10703167April 1, 2015
STRUCTURE
ON NOVEMBER 1, 2014 I PURCHASED A NEW JEEP PATRIOT FROM A CHRYSLER/JEEP DEALERSHIP. SHORTLY AFTER THAT I NOTICED THAT THE OWNER'S INFORMATION (A DVD OF THE OWNER'S MANUAL AND U.S. WARRANTY) AND THE USER GUIDE (AN ABRIDGED VERSION OF THE OWNER'S MANUAL) DID NOT MATCH MY VEHICLE IN MANY WAYS. ALSO AT THAT TIME I NOTICED THAT MY 2014 JEEP PATRIOT DID LOOK EXACTLY LIKE THE 2015 PATRIOTS BEING SOLD, AND MATCHED THE 2015 PATRIOT OWNER'S INFORMATION. APPARENTLY CHRYSLER/JEEP STARTED MANUFACTURING 2015 PATRIOTS, BUT TITLING THEM AND SELLING THEM AS 2014 PATRIOTS, LONG BEFORE THE PUBLISHED MODEL YEAR CHANGEOVER DATE OF THE FIRST WEEK OF AUGUAT, 2014. HOWEVER THE OWNER'S MANUAL, USER GUIDE AND WARRANTY INFORMATION WERE NOT REVISED, EVEN DOWN TO THE OLDER PATRIOT MODEL COVER PAGE PICTURES! WHEN I CONTACTED THE DEALERSHIP AND CHRYSLER/JEEP ABOUT THE ISSUES THEY SAID THAT THEY DEEMED THE VEHICLE TO BE A 2014 BECAUSE IT WAS MANUFACTURED BEFORE AUGUST AND THAT THE DIFFERENCES IN THE OWNER'S MANUAL AND USER GUIDE WERE NOT SIGNIFICANT. I WENT THROUGH THE 2014 AND 2015 OWNER'S MANUALS, COMPARING THEM PAGE-BY-PAGE AND COMPILED THREE PAGES OF OMISSIONS AND INACCURACIES, SOME SAFETY RELATED, IN THE UNREVISED 2014 OWNER'S MANUAL AND USER GUIDE. THOSE DIFFERENCES INCLUDED 12 MISSING WARNING! BLOCKS AND SIX MISSING CAUTION! BLOCKS IN THE UNREVISED 2014 OWNER'S MANUAL AND USER GUIDE. WARNINGS! ARE "AGAINST PROCEDURES THAT COULD RESULT IN A COLLISION OR BODILY INJURY". CAUTIONS! ARE "AGAINST PROCEDURES THAT COULD RESULT IN DAMAGE TO YOUR VEHICLE...OBSERVE ALL WARNINGS AND CAUTIONS." THE 2014 JEEP WARRANTY INFORMATION BOOKLET DOES NOT CONTAIN THE NOTICE THAT CALIFORNIA EMISSION STANDARDS NOW APPLY IN 11 OTHER STATES IN ADDITION TO CALIFORNIA. THE 2015 WARRANTY INFORMATION BOOKLET DOES CONTAIN THAT NOTICE AS A SUPPLEMENT. REVISIONS, SUPPLEMENTS, OR RETITLING ARE NEEDED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10701797March 25, 2015
ELECTRICAL SYSTEM
I HAD JUST EXITED THE HIGHWAY WHEN I SAW SPARKS FROM THE TAIL END OF MY JEEP. I THOUGHT SOMEONE HAD THROWN OUT A CIGARETTE, BUT THEN I SAW MORE SPARKS FLY. I PULLED OVER IMMEDIATELY INTO A GAS STATION. I TURNED OFF THE CAR, WHICH HAD STARTED TO SMOKE FROM UNDER THE HOOD. WITHIN A FEW MINUTES THE WHOLE HOOD WAS ENGULFED IN SMOKE AND IT WAS COMING IN TO THE INSIDE OF THE JEEP THROUGH THE AIR VENTS. I CALLED MY BROTHER FOR HELP. WHEN HE GOT THERE WAS STILL SMOKE, BUT HE LOOKED THROUGH THE GRILL OF THE JEEP AND THAT'S WHEN HE SAW FLAMES. I IMMEDIATELY CALLED 911 AND WITHIN MINUTES THE FIREFIGHTERS WERE THERE AND HOSED DOWN UNDER THE HOOD. I HAVE HAD THE JEEP SITTING IN A SHOP LOT WAITING FOR CHRYSLER TO HELP ME, BUT IT HAS BEEN 2 WEEKS AND I AM STILL WITHOUT A CAR AND NO ANSWERS. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10695262March 19, 2015
SERVICE BRAKES
BRAKES MAKE A LOUD SCREECHING SOUND AND IS DIFFICULT TO STOP SOMETIMES. PROBLEMS GET BAD WHEN RAINING. I RETURNED CAR TO DEALERSHIP AND WAS TOLD DUST WAS ON BRAKES AND THE NOISE SHOULD STOP THIS HAS NOT HAPPENED THE NOISE IS STILL OCCURRING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10694758March 17, 2015
POWER TRAIN
I HAVE A 2014 JEEP PATRIOT THAT I PURCHASED IN DEC 2013. I KEEP EXPERIENCING THE TRANSMISSION OVERHEATING THAT LOTS OF OTHER PEOPLE ARE COMPLAINING ABOUT. IT HAPPENED LAST YEAR A COUPLE TIMES WHERE THE LIGHT CAME ON AND I HAD TO PULL OVER TO THE SIDE OF THE ROAD AND LET IT COOL DOWN. IT LOST ALL POWER AND I COULDN'T DO ANYTHING. I TOOK IT TO THE DEALER AND THEY SAID EVERYTHING WAS FINE, NOT TO WORRY ABOUT IT. IT WAS AROUND 100 DEGREES AND I HAD BEEN DRIVING TO THE BEACH(4HR DRIVE OR SO) SO I TOOK IT AS THAT, MAYBE IT DID JUST GET TO HOT. IT NEVER HAPPENED AFTER THAT LAST YEAR, BUT I NEVER REALLY WENT ON ANY MORE TRIPS. YESTERDAY, ON THE WAY HOME FROM WORK, GOING TO DOWN A MAJOR INTERSTATE DURING RUSH HOUR TRAFFIC, MY "TRANSMISSION TEMP LIGHT" CAME ON AND I LOST ALL POWER PRETTY MUCH AND HAD TO GET TO THE SIDE OF THE ROAD BEFORE I IMPAIRED TRAFFIC. IT WASN'T EVEN 80 DEGREES OUTSIDE AND THIS HAPPENED ALREADY. THIS NEEDS TO BE ADDRESSED ASAP AS THIS COULD BE EXTREMELY DANGEROUS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10691128February 27, 2015
POWER TRAIN
I BOUGHT THE VEHICLE NEW FROM A DEALERSHIP ON 11/01/14. ON 11/28/14 I WANTED TO DRIVE IT BUT IT WOULD NOT SHIFT OUT OF PARK INTO ANY GEAR. I CALLED ROADSIDE ASSISTANCE AND THEY TOWED IT BACK TO THE DEALERSHIP. THE DEALERSHIP SAID THEY CHECKED THE GEARSHIFT AND IT SHIFTED EVERY TIME FOR THEM. THEY TOLD ME TO PICK UP THE VEHICLE, WHICH I DID. THE SAME PROBLEM HAPPENED A SECOND TIME ON 01/02/15. IT WAS AGAIN TOWED BACK TO THE DEALERSHIP. THIS TIME THE DEALERSHIP TECHNICIANS ALSO COULD NOT SHIFT THE VEHICLE OUT OF PARK. THEY SERVICED THE VEHICLE FOR SEVEN DAYS. THEY CALLED ME AND SAID THEY REPLACED A SO-CALLED INTERLOCK CABLE AND THE TRANSMISSION SHIFTER BECAUSE THE CABLE HAD A 'KINK' AND IT WAS CAUSING "BINDING". THEY SAID THE VEHICLE WAS FIXED AND FOR ME TO PICK IT UP, WHICH I DID. THE "MILEAGE OUT" WAS 231. SINCE THEN AND UP UNTIL TODAY, 02/27/15, I HAVE ONLY DRIVEN IT AN ADDITIONAL 57 MILES AND THAT INCLUDES THE 15 MILES DRIVEN BACK FROM THE DEALERSHIP. I ONLY DRIVE IT VERY SHORT DISTANCES AND PARK IT IN AN OPEN SPACE THAT IS EASILY ACCESSIBLE TO A TOW TRUCK IN CASE THE PROBLEM HAPPENS AGAIN. MY WIFE IS RELUCTANT TO DRIVE IT AND I DON'T BLAME HER. I AM CONCERNED THAT THE 'KINKED' CABLE WAS NOT A RANDOM 'FLUKE' BUT, RATHER, THAT IT MAY HAVE BEEN CAUSED BY THE TOWING PROCESS WITH THE TRANSMISSION LOCKED IN PARK AND THE WHEELS BEING DRAGGED ALONG THE GROUND AND ONTO THE FLATBED TOW TRUCK BODY. I FEAR THAT THE ROOT CAUSE OF THE PROBLEM REMAINS WITH THE AUTOMATIC TRANSMISSION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10689737February 21, 2015
SUSPENSION, SERVICE BRAKES
THERE'S A VERY LOUD SQUEALING SOUND WHEN BACKING UP. IT ALSO HAPPENS WHEN I RELEASE THE EMERGENCY BRAKE OR EVEN WHEN I LIFT MY FOOT OFF OF THE BRAKE PEDAL. I TOOK IT IN TO THE DEALERSHIP TO GET IT LOOKED AT AND THEY COULD NOT FIND THE PROBLEM. THEY HEARD THE NOISE, INSPECTED MY BRAKES AND EVERYTHING BUT COULD NOT FIND THE PROBLEM. COINCIDENTALLY, I WAS THE SECOND CUSTOMER THAT DAY WITH THE SAME EXACT PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10682522February 10, 2015
AIR BAGS
TL* THE CONTACT OWNS A 2014 JEEP PATRIOT. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 45 MPH, ANOTHER VEHICLE CRASHED INTO THE PASSENGER SIDE OF THE CONTACT'S VEHICLE. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED FRACTURES TO THE L1 AND L2 VERTEBRAE, THE BACK, AND NECK SPRAIN INJURIES WHICH REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 25,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10680549February 2, 2015
ENGINE, POWER TRAIN
UPON BACKING OUT OF MY DRIVEWAY, I NOTICED A VIBRATION AND RELATED NOISE COMING FROM BEHIND THE FIREWALL OF MY JEEP; HOWEVER, AFTER PLACING THE VEHICLE IN NEUTRAL WHILE SHIFTING FROM REVERSE TO DRIVE THE NOISE WENT AWAY. UPON PLACING THE VEHICLE IN DRIVE AND ACCELERATING TO 5-10 MILES AN HOUR THE VIBRATION AND NOISE, WHICH I CAN ONLY DESCRIBE AS A IDLING MOTORCYCLE RETURNS. IF THE JEEP IS TRAVELING AT A SPEED UNDER 20 MPH OR SITTING IN DRIVE AT A STOP LIGHT OR STOP SIGN THIS ISSUE IS PRESENT. WITHIN ABOUT A WEEK OF THIS HAPPENING, THE JEEP HAD ISSUES STARTING. ONCE THE KEY WAS PLACED IN THE IGNITION AND AN ATTEMPT TO START THE CARE WAS MADE, THE ENGINE HAD DIFFICULTY STARTING. IT WOULD ENGINE WOULD TURNOVER SEVERAL TIMES BEFORE IT WOULD FINALLY START. I CAN ONLY DESCRIBE IT AS THE SAME EXPERIENCE AN INDIVIDUAL WOULD EXPERIENCE WHEN STARTING A CAR AFTER REPLACING THE CARBURETOR. WHEN THIS OCCURS THE JEEP WILL STALL WITHOUT ABY EXPLANATION. OF COURSE, WHEN IT HAS BEEN TAKEN TO THE DEALERSHIP, THEY ARE UNABLE TO RECREATE THE PROBLEM AND EXPLAIN THAT THERE IS NOTHING WRONG WITH THE VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10676396January 19, 2015
VEHICLE SPEED CONTROL, POWER TRAIN
I WAS AT A STOP SIGN WAITING FOR TRAFFIC TO CLEAR AND WHEN IT WAS CLEAR I PROCEEDED TO TURN OUT ON THE OTHER ROAD BY PRESSING THE GAS PEDDLE BUT THE JEEP ACTED AS IF I WAS NOT PRESSING ON THE GAS AT ALL. IT SEEMS AS IF IT WAS IN NEUTRAL FOR A FEW SECONDS AND THEN AFTER THAT IT PICKED UP SPEED BUT I ALMOST GOT HIT BY THE ONCOMING TRAFFIC. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10676290January 18, 2015
POWER TRAIN, UNKNOWN OR OTHER, ENGINE
PURCHASED VEHICLE, DROVE HOME AND NOTICED THAT WHEN I DISENGAGE THE CLUTCH A LOUD WHINING NOISE APPEARS AND I MADE AN APPOINTMENT AT THE DEALERSHIP FOR A WEEK OUT AND IT HAS GRADUALLY GOTTEN WORSE WHILE DRIVING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10668056December 23, 2014
ELECTRICAL SYSTEM, ELECTRICAL SYSTEM:IGNITION
TL* THE CONTACT OWNS A 2014 JEEP PATRIOT. THE CONTACT STATED THAT THE VEHICLE WAS IN DRIVE AND THE KEY COULD BE RELEASED FROM THE IGNITION. THE CONTACT ALSO STATED THAT THE ROLLED BACKWARDS AND CRASHED INTO A FENCE. A POLICE REPORT WAS NOT FILED. THE FRONT PASSENGER SUSTAINED UNKNOWN INJURIES THAT DID NOT REQUIRE MEDICAL ATTENTION. THE VEHICLE WAS TAKEN TO THE DEALER, WHO DIAGNOSED THAT THE IGNITION SHIFTER FRACTURED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 6,900.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10664616December 16, 2014
ENGINE
TL* THE CONTACT OWNS A 2014 JEEP PATRIOT. WHILE DRIVING 15 MPH, THE ENGINE STALLED WITHOUT WARNING. THE VEHICLE WAS ABLE TO RESTART. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 2,153.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10663362December 10, 2014
POWER TRAIN
I PURCHASED A 0 MILES, NEW 2013 JEEP PATRIOT OFF THE LOT. AFTER 4 MONTHS, THE TRANSMISSION WAS MAKING A LOUD NOISE. I TOOK IT TO THE DEALER AND THEY SAID IT WAS TOO DANGEROUS TO DRIVE HOME. THEY KEPT IT 6 WEEKS AND PUT IN A NEW TRANSMISSION. TWO MONTHS LATER, THE ARM THAT CONNECTS THE STEERING TO THE FRONT WHEELS BROKE OFF WHEN I WAS DRIVING. I WAS GOING SLOW, AS I WAS CLOSE TO HOME, SO LUCKILY I WAS NOT HURT. IT HAD TO BE TOWED BACK TO THE DEALER. IN BETWEEN THESE TWO INCIDENTS I WAS PULLED FOR SPEEDING. I HAVE NEVER HAD A SPEEDING TICKET IN 20 YEARS OF DRIVING. I HAD THE CAR TESTED AND THE SPEEDOMETER WAS READING 8 MILES SLOWER THAN IT WAS ACTUALLY DRIVING. I REFUSED TO TAKE THE JEEP HOME. THE DEALER DID NOT WANT TO NEGOTIATE BUT I WAS SCARED TO DRIVE IT. WE AGREE ON ME TAKING A 2014 MODEL AND THEY RAISED MY PAYMENT BY ALMOST $70. A MONTH. 7 MONTHS AFTER TAKING HOME THE 2014 MODEL, THE CAR STARTED MAKING A LOUD NOISE. I RETURNED TO THE DEALER AND THEY SAID THE TRANSMISSION WAS ALMOST GONE AND IT WAS TOO DANGEROUS TO DRIVE. THEY KEPT THE CAR 8 WEEKS TO REPAIR THE TRANSMISSION. IT HAS JUST BEEN RETURNED TO ME. I AM WORRIED ABOUT THE SAFETY OF MY FAMILY WHEN THEY ARE IN THE CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10660019November 21, 2014
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
I HAVE HAD MY 2014 JEEP PATRIOT IN TO BE SERVICED 2 TIMES AND THEY TELL ME NOTHING IS WRONG BUT THE PASSENGER DEFOGGER DOES NOT WORK WELL AND THERE IS ALWAYS FOG ON THE SIDE OF THE FRONT WINDOW AND THE FRONT OF THE SIDE PASSENGER WINDOW CAUSING POOR VISIBILITY. THIS IS BASICALLY WHEN IT IS COLD OUTSIDE AND I NEED THE DEFROSTEVEN AFTER THE CAR WARMS UP THIS IS STILL A PROBLEM IN COLD WEATHER. IS ANYONE ELSE COMPLAINING OF THIS I WONDER. I LOVE MY JEEP. THIS WAS PURCHASED NEW SO I DO NOT FEEL IT SHOULD HAVE ANY PROBLEMS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10653631November 8, 2014
ENGINE, ELECTRICAL SYSTEM
I STOPPED TO GET MAIL AND AS I WAS ENTERING TRAFFIC THE TRUCK ENGINE DIED. NO WARNING LIGHTS CAME ON. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10653634November 8, 2014
ENGINE
AS I WAS BACKING OUT OF DRIVEWAY THE CAR DIED ON THE ROAD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10653635November 8, 2014
ENGINE
AS I WAS TURNING A CORNER THE ENGINE DIED. NO WARNING LIGHTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Jeep Patriot