Jeep Commander Complaints (2007)

1,035 consumer complaints on file.

#10242392September 16, 2008
SEAT BELTS
TL*THE CONTACT OWNS A 2007 JEEP COMMANDER 4X4. ON TWO SEPARATE OCCASIONS, THE THIRD ROW DRIVER'S SIDE SEAT BELT RETRACTOR BECAME STUCK AROUND THE CONTACT'S CHILD. THE MORE THE CHILD STRUGGLED TO GET OUT OF THE SEAT BELT, THE MORE IT BEGAN TO TIGHTEN. THE CHILD SUFFERED BURNS TO THE CHEST. ON BOTH OCCASIONS, THE CHILD NEEDED ASSISTANCE TO EXIT THE SEAT BELT, WHICH TOOK OVER 20 MINUTES. THE CURRENT MILEAGE WAS 9,000 AND FAILURE MILEAGE WAS 8,987.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10241304September 8, 2008
ENGINE AND ENGINE COOLING
DRIVING ON HIGHWAY AT APPROX 60MPH AND VEHICLE ENGINE SHUTS OFF. NO CHECK ENGINE LIGHT. THIS HAPPENED TWICE THAT DAY... *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10239853August 26, 2008
ENGINE AND ENGINE COOLING:ENGINE
TL*THE CONTACT OWNS A 2007 JEEP COMMANDER 4X4. WHILE DRIVING 70 MPH, THE VEHICLE SUDDENLY SPUN AROUND OUT OF CONTROL. THE VEHICLE THEN SHUT OFF ON THE SIDE OF THE ROAD AND RESTARTED ITSELF AFTER 15 MINUTES. THERE WERE NO WARNING INDICATORS PRIOR TO THE FAILURE. THE DEALER TEST DROVE THE VEHICLE AND FOUND NO FAILURES. THE VIN AND FAILURE MILEAGE WERE UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10238772August 18, 2008
ENGINE AND ENGINE COOLING
BASICALLY THE ENGINE STALLS OUT WHILE VEHICLE IS AT IDLE. ENGINE RPM'S WILL INCREASE UP TO 1200 AND THEN DROP TO ABOUT 3000 RPMS, AND SOMETIMES LOWER THEN THIS; ALMOST TO THE POINT OF KILLING THE ENGINE. IT HAS OCCUR TWICE TO ME, AND THREE TIMES TO MY WIFE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10237994August 13, 2008
ENGINE AND ENGINE COOLING
TL*THE CONTACT OWNS A 2007 JEEP COMMANDER. WHILE DRIVING APPROXIMATELY 30 MPH, THE ENGINE SLIPPED INTO A LOWER GEAR AND MADE A LOUD NOISE. THE CONTACT ATTEMPTED TO PULL TO THE SIDE OF THE ROAD, BUT THE POWER STEERING LOCKED AND THE ENGINE STALLED. THE VEHICLE WAS ABLE TO BE RESTARTED IMMEDIATELY. A FEW DAYS LATER, WHILE ATTEMPTING TO STOP AT STOP LIGHT, THE FAILURE RECURRED EXCEPT THIS TIME THE CONTROL PANEL FAILED AS WELL. THE CONTACT TOOK THE VEHICLE TO THE DEALER, BUT THEY WERE UNABLE TO DIAGNOSE THE VEHICLE. THERE ARE NO RECALLS LISTED AT THIS TIME; HOWEVER, THE CONTACT IS EXPERIENCING THE SAME FAILURES LISTED IN DEFECT INVESTIGATION NUMBER EA07007. THE VEHICLE HAS NOT BEEN REPAIRED AND REMAINS AT THE DEALER. THE FAILURE AND CURRENT MILEAGES WERE 11,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10237571August 10, 2008
SERVICE BRAKES, HYDRAULIC
TRAVELING TO STOPLIGHT, AND WHEN I WENT TO BRAKE, THE BRAKES DID NOT CATCH CAUSING ME TO CRASH INTO THE CAR IN FRONT OF ME. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10237276August 6, 2008
ELECTRICAL SYSTEM
WHEN I TRY TO ACCELERATE MY VEHICLE HESITATES AND THEN SHUTS OFF. THE LIGHTS ON THE DASHBOARD ILLUMINATE BUT THE CAR IS NO LONGER RUNNING. THIS HAPPENS AT LEAST ONCE A MONTH AND HAS BEEN IN FOR SERVICE AND THE PROBLEM HAS NOT BEEN CORRECTED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10236927August 4, 2008
TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS, TIRES:VALVE
THE "SERVICE TIRE PRESSURE SYSTEM" LIGHT COMES ON. I HAVE BROUGHT THE CAR BACK TO THE DEALER 7-8 TIMES FOR THE SAME PROBLEM AND HAVE COMPLAINED TO JEEP. I BRING IT IN FOR SERVICE AND THEY PERFORM WHATEVER NEW FIX THEY CONJURE UP AND IT SOMETIMES WILL STOP FOR A WEEK OR TWO THEN COME RIGHT BACK ON, IT ONCE CAME BACK ON WHILE DRIVING HOME FROM THE DEALER. I ALSO HAVE A FRIEND WITH THE SAME VEHICLE WHO HAS THE EXACT SAME PROBLEM. THE TIRE PRESSURE SYSTEM HAS READ FAULTY TIRE PRESSURES AS WELL THAT COME AND GO AND CAN CHANGE DRAMATICALLY IN JUST 5 MINUTES. I AM CURRENTLY DRIVING ON MY SPARE DUE TO A LOW PRESSURE READING AND WHEN I WENT TO PUT AIR IN MY TIRE, I TRIED TO UNSCREW THE PLASTIC ON THE VALVE AND HALF THE VALVE CRACK OFF. I NOW HAVE THE SPARE ON AND WHILE A PORTABLE TIRE GAUGE READS 35 THE TIRE PRESSURE SYSTEM IN THE CAR READS 19. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10235158July 21, 2008
VISIBILITY
WHILE DRIVING ON THE FREEWAY, MY VEHICLE WAS STRUCK WITH A PEBBLE WHICH CAUSED IT TO CHIP. DAYS LATER, THE ENTIRE WINDSHIELD WAS CRACKED. THE DEALERSHIP LOOKED AT IT, TOOK PICTURES, SUBMITTED IT TO DETERMINE WHETHER THEY WOULD REPLACE IT DUE TO DEFECT, ETC. I WAS TOLD BY SEVERAL AUTOMOTIVE PROFESSIONALS THAT THE SITUATION WAS ODD. I NEVER HEARD BACK FROM THE DEALERSHIP, AND AFTER SEVERAL ATTEMPTS OF TRYING TO CONTACT THEM, WAS TOLD THEY WERE STILL WAITING. MONTHS HAD PASSED AND I STILL NEVER GOT ANYWHERE WITH CHRYSLER SO I REPLACED THE WINDSHIELD OUT OF POCKET IN NOV. 2007. SINCE THEN I HAVE 2 NEW STONE CHIPS AND A 3RD THAT RESULTED IN THE SAME SPLINTERING CRACK ACROSS THE ENTIRE WINDSHIELD. THE SAME HAS RECENTLY HAPPENED TO MY 2008 DODGE AVENGER WHEN A SMALL CHIP SPLINTERED IN 5 DIFFERENT DIRECTIONS. IN ALL THE YEARS I HAVE BEEN DRIVING AND ALL THE VEHICLES MY HUSBAND AND I HAVE OWNED I HAVE NEVER HAD EVEN A CHIP IN A WINDSHIELD, EVEN WHILE LIVING ON A GRAVEL ROAD. IS THIS JUST BAD LUCK OR IS CHRYSLER TO BLAME FOR CHEAP/FAULTY PARTS? I HAVE SEEN MANY SERVICE BULLETINS ON YOUR WEBSITE REGARDING THIS AS WELL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10233118July 3, 2008
SEAT BELTS, SEATS:MID/REAR ASSEMBLY
I DRIVE A JEEP COMMANDER AND THE THIRD ROW SEAT BELT HAS BEEN BROKEN SINCE I BOUGHT THE VEHICLE IT HAS BEEN REPLACED ONCE AND IT STILL DOES NOT WORK THE SEAT BELT WILL NOT PULL OUT TO BUCKLE UP MY CHILD, THE DEALER SAYS THE SEAT IS NOT LINING UP WITH THE VEHICLE... *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10232996July 2, 2008
SERVICE BRAKES, ELECTRIC
THE BRAKE SYSTEM WOULD LOCK UP AT HIGH SPEEDS, DRIVABLE AND YOU FEEL THE FRICTION AND IT'S LIKE A TUGGING EFFECT UNTIL YOU BRAKE AND THEN IT WOULD BE COMPLETELY FINE. THIS FIRST HAPPENED BACK IN JUNE OF 2007. I BROUGHT THE CAR IN TO HAVE THE DEALER LOOK AT THE PROBLEM AS SOON AS IT HAPPENED. THEY SAID EVERYTHING WAS FINE AND THEY COULDN'T FIND ANYTHING WRONG, NOTHING SHOWED UP ON THEIR TESTS. THIS BRAKE PROBLEM HAPPENED OCCASIONALLY THROUGH THE YEAR WITH NO WARNING LIGHT APPEARING ON THE PANEL AND IT WAS BROUGHT TO THE DEALERS ATTENTION AND ALWAYS THE SAME RESULT, NOTHING THEY CAN FIND IN THEIR TESTS. BUT LATELY THIS BRAKE PROBLEM WAS HAPPENING MORE FREQUENTLY, MORE RANDOM AND PROGRESSIVE AND AGAIN WAS BROUGHT TO THE DEALERS ATTENTION, 3 DIFFERENT DEALERS IN FACT. AND STILL NOTHING THEY CAN FIND. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10231191June 16, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM), ENGINE AND ENGINE COOLING:ENGINE
TL*THE CONTACT OWNS A 2007 JEEP COMMANDER. WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE LOSES POWER AND SHUTS OFF. WHEN SHE RESTARTS THE VEHICLE, IT RUNS SLUGGISH AND WITH LESS POWER. SHE IS UNABLE TO ACCELERATE OVER 30 MPH. THE CONTACT CALLED THE DEALER AND THEY ADVISED HER TO BRING IN THE VEHICLE TO THE SERVICE DEPARTMENT. THE DEALER COULD NOT DUPLICATE THE FAILURE ON TWO SEPARATE OCCASIONS. NHTSA CAMPAIGN ID NUMBER 08V203000 (POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM, PCM)) WAS FOUND FOR THE 2006 COMMANDERS. THE MILEAGES WERE UNAVAILABLE. UPDATED 10/03/08 *BF THE DEALER UPDATED THE PCM. UPDATED 10/06/08. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10230994June 14, 2008
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
I WAS DRIVING DOWN THE ROAD AND I WAS UNABLE TO ACCELERATE MY 2007 JEEP COMMANDER. I LOOKED AT THE GAS GAGE TO FIND OUT THAT IT SAID IT WAS ON E. I THOUGHT THAT WAS ODD BECAUSE I HAD JUST PUT 30.00 INTO THE GAS TANK. I WAS PASSING BY A GAS STATION AND TURNED IN REAL QUICK. I THEN NOTICED MY GAUGES THAT TOLD ME THE OUTSIDE TEMP WAS BLACK AND ALL OTHER ELECTRONIC THINGS WERE OFF. THEN AS I WAS TURNING INTO THE GAS STATION THE POWER STEERING LOCKED UP ON ME AND I ALMOST RAN DIRECTLY INTO THE GAS PUMPS. I SLAMMED ON MY BREAKS AND WAS ABLE TO STOP IN TIME. WHEN THE POWER STEERING LOCKED UP THAT?S WHEN I REALIZED THE CAR HAD JUST TURNED OFF PREVIOUS AND IT WASN'T THE GAS. I PUT THE CAR IN PARK, TURNED THE KEY ALL THE WAY OFF AND RESTARTED THE CAR. THE CAR STARTED RIGHT BACK UP AGAIN. THIS IS ONLY ONE OF A FEW PROBLEMS I?M HAVING IN REGARDS TO THE CAR GOING OUT OF CONTROL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10231011June 14, 2008
STRUCTURE
I HAVE OWNED MY 2007 JEEP COMMANDER FOR ABOUT TEN MONTHS NOW. THE PROBLEM I HAVE IS WHEN MY KNEE BUMPS THE BOTTOM OF THE IGNITION KEY (TURNING IT TO THE LEFT, & SHUTTING THE VEHICLE OFF) WHICH IS UNUSUALLY LOCATED AT THE BOTTOM PORTION OF THE CONSOLE (I GUESS THIS VEHICLE WASN'T MEANT FOR TALL PEOPLE). WHEN THIS HAPPENS THE VEHICLE IMMEDIATELY SHUTS OFF, CAUSING THE POWER STEERING TO SHUT OFF AS WELL. THIS HAS HAPPENED FOUR TIMES NOW. THE LAST TIME IT HAPPENED WAS THURSDAY, JUNE 12, 2008 AROUND 11:15 AM. I WAS DRIVING MY 1 YEAR OLD SON TO THE BABYSITTERS HOUSE. MY KNEE BUMPED THE KEY AS I WAS APPROACHING A TURN, SHUTTING OFF THE VEHICLE/POWER STEERING, SO I KEPT GOING STRAIGHT, AND NEARLY CRASHED. LUCKILY, I SLAMMED THE BRAKES AND STOPPED JUST IN TIME. AFTER THIS INCIDENT I REALIZED HOW SERIOUS THE PROBLEM REALLY IS. ALTHOUGH I HAVE TO DRIVE IT AT THE MOMENT (BACKWARDS, SO I CAN'T AFFORD TO TRADE IT IN), I HAVE BECOME LEERY AND UNCOMFORTABLE WITH MY COMMANDER BECAUSE OF WHAT COULD HAPPEN TO MY CHILD, ME, OR SOMEONE ELSE IF (OR RATHER WHEN) THIS HAPPENS AGAIN. I AM NOW CONSTANTLY TRYING TO STAY AWARE OF WHERE MY RIGHT KNEE IS AT ALL TIMES. INSTEAD OF REPORTING THIS TO MY DEALERSHIP (I KNOW THEY CAN'T DO ANYTHING ABOUT DESIGN FLAWS). I HAVE DECIDED TO GO STRAIGHT TO THE NHTSA. PLEASE HELP! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10225960April 28, 2008
ENGINE AND ENGINE COOLING
NEW VEHICLE STALLS WHILE DRIVING AT CERTAIN SPEEDS. ALWAYS BETWEEN 35 AND 55 MPH ON ACCELERATION. HAS BEEN TO DEALERSHIP TWICE SO FAR AND TOLD NOTHING IS SHOWING FOR DIAGNOSTIC CODES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10224879April 18, 2008
ELECTRICAL SYSTEM
I HAVE A 2007 JEEP COMMANDER THAT I GOT ON 9/22/07 IT WAS BRAND NEW. MY HUSBAND WENT ON A BUSINESS TRIP (APPROXIMATELY 170 + MILES AWAY FROM HOME) ON MONDAY THE 26TH OF DECEMBER. ON HIS WAY HOME ON THURSDAY THE LIGHTS IN THE DASH CAME ON AND IT WENT DEAD. HE TOOK IT TO THAT DEALERSHIP AND THEY SAID THEY FIXED IT. THEN LAST FRIDAY ALL THE LIGHTS CAME ON AGAIN AND IT WOULD NOT GO OVER 65 MILES AN HOUR WHICH HE WAS TRYING TO PASS SOMEONE AND ENDED UP IN SOMEONE'S FRONT YARD!! WE TOOK IT BACK TO THE DEALERSHIP AND AGAIN THEY SAID THEY FIXED IT. LAST NIGHT WE LEFT A RESTAURANT AND ALL THE LIGHTS CAME ON AGAIN SO I TOOK TO DEALERSHIP RIGHT THEN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10223823April 9, 2008
ELECTRICAL SYSTEM
I WAS DRIVING DOWN THE HIGHWAY DOING APPROX 112 KM/HR WHEN MY VEHICLE A 2007 JEEP COMMANDER LOST ALL POWER, ALL SYSTEMS WENT COMPLETELY DEAD FOR APPROX 5 SECONDS, JUST AS I STARTED TO PANIC EVERYTHING STARTED UP AGAIN. MY YOUNG DAUGHTER AND I WERE SCARED DRIVING THE REST OF THE WAY HOME WORRIED IT WOULD HAPPEN AGAIN. I CALLED THE DEALERSHIP WHERE WE PURCHASED IT FROM ST. ALBERT DODGE JEEP AND BOOKED IT IN FOR A CHECK. THEY TOLD ME THEY COULD FIND NOTHING AND THAT THEY HAD NOT HEARD OF ANY SIMILAR PROBLEMS WITH THESE VEHICLES. I TOLD THEM I WAS NOT PICKING IT UP UNTIL IT WAS RESOLVED AS I HAVE 4 YOUNG CHILDREN AND DO NOT WANT THE VEHICLE DYING ON ME AGAIN WHILE DRIVING. AT THIS POINT I WENT ONLINE TO SEE WHAT I COULD FIND AND WAS SHOCKED TO DISCOVER THAT 76 OTHER COMPLAINTS HAD BEEN LODGED NHTSA ACTION NUMBER EA07007. I CALLED THE DEALERSHIP THEY SAID THEY KNEW NOTHING ABOUT THIS AND FOR ME TO BRING IN THE INFORMATION WHEN I PICK UP MY VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10223307April 3, 2008
ENGINE AND ENGINE COOLING
TL*THE CONTACT OWNS A 2007 JEEP COMMANDER 4X4. WHILE DRIVING 35 MPH IN DRY CONDITIONS, THE ENGINE FAILED AND THE VEHICLE CAME TO A COMPLETE STOP. THE CONTACT HAD TO WAIT A FEW SECONDS BEFORE THE VEHICLE WOULD RESTART. PRIOR TO THE FAILURE, THE RPM GAUGES STOPPED WORKING. THE CONTACT SCHEDULED AN APPOINTMENT WITH THE DEALER TO HAVE THE VEHICLE REPAIRED. THE VIN WAS UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE 30,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10223033April 1, 2008
ENGINE AND ENGINE COOLING
I OWN A 2007 JEEP COMMANDER WHICH I PURCHASED USED IN MAY OF 2007. MY JEEP STALLED ON ME AS I WAS SITTING IN TRAFFIC WITH NO WARNING. I BROUGHT IT TO THE DEALERSHIP FOR SERVICE AND THEY COULD NOT DUPLICATE THE PROBLEM AND TOLD ME THAT THEY COULD NOT DO ANYTHING UNTIL IT GETS WORSE. THEY ALSO TOLD ME THAT THEY SCANNED THE VEHICLE AND NO ERROR CODES CAME UP. AFTER RESEARCHING THIS ON THE INTERNET, I FOUND OUT THAT THIS SEEMS TO BE A RECURRING PROBLEM WITH 2006 AND 2007 COMMANDERS. GOING FORWARD I AM GOING TO BE NERVOUS DRIVING MY VEHICLE FOR FEAR THAT THIS IS GOING TO HAPPEN AGAIN AND IT MAY CAUSE AN ACCIDENT. I DO NOT WANT TO SPEND HUNDREDS OF DOLLARS TRYING TO FIND OUT THE PROBLEM ONLY TO HAVE THEM KEEP TELLING ME THAT THEY DON'T KNOW WHAT IT IS. PLEASE HELP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10222888March 31, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION:GEAR POSITION INDICATION (PRNDL)
FIRSTLY, THE EVENT THAT BROUGHT THIS LETTER ABOUT TOOK PLACE ON 03/28/2008 AT 7:30 PM. THE JEEP COMMANDER I OWN SMASHED INTO MY HOUSE. WE BEGAN BBQ-ING ABOUT 6:00 PM. WHILE THE FOOD WAS COOKING WE SAT IN MY JEEP WITH THE DOORS OPEN AND ENGINE OFF. (THE PORCH WAS WET) AFTER THE FOOD WAS DONE, I TOOK IT INSIDE AND MY 6 YEAR OLD SON DYLAN STAYED OUTSIDE TO PLAY FOR A FEW MORE MINUTES. DYLAN WAS IN THE FRONT SEAT PRETENDING TO DRIVE. THE KEYS TO THE VEHICLE WERE INSIDE THE HOUSE AND WE LIVE ON A SECLUDED PIECE OF LAND IN THE COUNTRY, SO I SAW NO HARM IN THIS. HOWEVER, A FEW MINUTES LATER WHEN I HEARD A CRASH AND FELT MY HOUSE MOVE, I HAD SECOND THOUGHTS! AT FIRST I DIDN'T ACTUALLY REALIZE WHAT HAD HAPPENED; I WAS SEARCHING THE HOUSE FOR WHAT COULD HAVE CAUSED SUCH A RACKET. THEN MY SON CAME IN THE HOUSE HYSTERICALLY CRYING. ALL HE COULD MANAGE WAS, 'THE CAR, THE CAR'. AT FIRST I THOUGHT HE MEANT A TOY CAR AND THEN AS I RUSHED OUTSIDE TO FIND THE CAUSE OF HIS HYSTERIA I DISCOVERED MY JEEP HAD CRASHED INTO MY HOUSE. AS I WAS STUNNED AND STARING AT THE UNBELIEVABLE SITE BEFORE ME, MY SON WAS STILL PANIC-STRICKEN AND SOBBING. I THOUGHT AT FIRST THAT HE HAD TAKEN MY KEYS AND STARTED THE CAR, BUT THE CAR WASN'T RUNNING AND I FOUND MY KEYS NEATLY ON THEIR HOOK, AS ALWAYS. DYLAN COULDN'T MAKE ANY FUNCTIONAL SENTENCES TO EXPLAIN WHAT HAPPENED SO I BEGAN TO INVESTIGATE. I FOUND THE GEARSHIFT IN REVERSE, BUT THERE WERE NO KEYS IN THE CAR. SINCE I HAD RETRIEVED MY KEYS, I BACKED THE CAR UP TO ITS USUAL POSITION TO CHECK OUT THE DAMAGE. I CONTINUED MY INVESTIGATION AND FOUND THAT EVEN WITH NO KEY IN THE IGNITION AND NO FOOT ON THE BRAKE, THE GEARSHIFT WOULD EASILY SHIFT FROM PARK TO ANY OTHER GEAR. SO DUE TO THIS MALFUNCTION, DYLAN'S INNOCENT PRETEND 'DRIVING' BECAME REAL AND RESULTED IN A REAL ACCIDENT THAT COULD HAVE SERIOUSLY INJURED HIM OR ONE OF MY OTHER CHILDREN AND DID REAL DAMAGE THE VEHICLE AS WELL AS MY HOUSE. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

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