Jeep Cherokee Complaints (2015)

1,794 consumer complaints on file.

#10667367December 19, 2014
POWER TRAIN, ELECTRICAL SYSTEM
HAVE HAD TWO TIMES THE VEHICLE TRANSMISSION WARNING CAME ON TO "SERVICE TRANSMISSION" WITH NO RESPONSE FROM DEPRESSING THE ACCELERATOR. AT THESE TWO TIMES THE VEHICLE WAS AT A FULL STOP AND THE DASH WAS FULL OF WARNING LIGHTS FOR DIFFERENT THINGS. WHEN THE TRANSMISSION WAS SHIFTED FROM DRIVE TO PARK, THERE WAS A LOUD AND VIOLENT JERKING BY THE TRANSMISSION. THIS TRANSMISSION HAS HAD IT'S SOFTWARE UPDATED MANY TIMES, WHICH HAS NOT HELPED. DEALER TECH WAS ABLE TO OBSERVE THIS CONDITION AND REPLACED THE TRANSMISSION VALVE BODY. AFTER REPLACING THE VALVE BODY AND AFTER DRIVING ABOUT 50 MILES ON A INTERSTATE HIGHWAY, THE SERVICE TRANSMISSION WARNING CAME ON. TOOK THE NEXT EXIT AND STOPPED AT A TRAFFIC STOPLIGHT, THE CAR WOULD LUNGE AND JERK VIOLENTLY TRYING TO GO. SHUT THE ENGINE OFF AND LET THE CAR RESET ITSELF. WILL NOT DRIVE THE VEHICLE AGAIN AND WILL ASK CHRYSLER TO SUPPLY A RENTAL VEHICLE AT THEIR EXPENSE UNTIL THEY HAVE REPLACED MY VEHICLE. THIS MAKES THREE TIMES THE VEHICLE HAS BEEN IN THE SHOP FOR TRANSMISSION PROBLEMS. THIS TRANSMISSION ISSUE AS FAR I AM CONCERNED IS A MAJOR SAFETY ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10667000December 17, 2014
POWER TRAIN
WHEN DOWNSHIFTING THERE IS AND ABRUPT SHIFT IN THE 18-22 MPH RANGE. WITH ICY ROADS THIS COULD CAUSE THE DRIVER TO LOSE CONTROL OF THE VEHICLE AND CAUSE SERIOUS PERSONAL INJURY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10663185December 9, 2014
POWER TRAIN
TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE. WHILE DRIVING AT A LOW SPEED, THE ACCELERATOR PEDAL WAS DEPRESSED BUT THE VEHICLE FAILED TO ACCELERATE. THE MALFUNCTION LIGHT AND SERVICE TRANSMISSION LIGHT REMAINED ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER ON TWO SEPARATE OCCASIONS. THE TECHNICIAN DIAGNOSED THAT THE TRANSMISSION COMPUTER NEEDED TO BE RE-REPROGRAMMED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE PERSISTED. THE VEHICLE WAS TAKEN TO A DEALER A THIRD TIME WHERE IT WAS DIAGNOSED THAT THE VALVE BODY NEEDED TO BE REPLACED, BUT IT WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 930.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10662693December 8, 2014
POWER TRAIN, VEHICLE SPEED CONTROL
VEHICLE WAS TRAVELING ON INTERSTATE HIGHWAY WHEN SERVICE TRANSMISSION LIGHT CAME ON IN THE STORED MESSAGES, THEN THE MALFUNCTION INDICATOR LIGHT AND SERVICE ENGINE LIGHT CAME ON. WITHIN MINUTES, DRIVEABILITY ISSUES BECAME APPARENT WITH NO ACCELERATION AND SLIPPING GEARS/UNABLE TO SHIFT INTO GEARS. ONCE THE CAR SLOWED/STOPPED, THE VEHICLE WAS UNABLE TO SHIFT INTO LOWER GEARS TO MOVE. THE VEHICLE HAD RECEIVED THE P56 RECALL TO UPDATE THE COMPUTER SOFTWARE TO THE TRANSMISSION CONTROL MODULE ONE MONTH PRIOR TO THIS INCIDENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10662691December 7, 2014
POWER TRAIN
VEHICLE HAD DRIVEABILITY ISSUES WITH TRANSMISSION SLIPPING IN LOWER GEARS. CAR HAS RECEIVED THREE SOFTWARE UPDATES TO TRANSMISSION CONTROL MODULE PRIOR TO THIS INCIDENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10661574December 2, 2014
ELECTRONIC STABILITY CONTROL (ESC), POWER TRAIN
TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE LATITUDE. THE CONTACT STATED THAT THE TRACTION CONTROL SYSTEM WOULD ERRONEOUSLY ACTIVATE EACH TIME THE DRIVER'S FOOT WAS TAKEN OFF THE ACCELERATOR PEDAL, FOLLOWED BY A WARNING CHIME. WHEN THE FAILURE WOULD OCCUR, THE TRANSMISSION COULD NOT BE USED IN REVERSE. THE CONTACT ALSO INDICATED THAT WHILE STOPPED AT A RED LIGHT ON A SLIGHT INCLINE AND SECURED IN DRIVE, THE VEHICLE WOULD ROLL IN REVERSE. THE FAILURE RECURRED ALSO ON A FLAT ROAD SURFACE AND WHILE THE VEHICLE WAS STATIONARY. THE VEHICLE WAS TAKEN TO THE DEALER BUT NO INFORMATION REGARDING THE CAUSE OF THE FAILURE WAS MADE AVAILABLE TO THE CONTACT. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 450. MAILED OUT 01/13/15*LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10660358November 23, 2014
WHEELS
NOTICED THAT THE 17-INCH X 7.5-INCH ALUMINUM WHEELS (ALUMINUM & BLACK) RIMS ARE DISCOLORING. SMALL DISCOLORED SPOTS ARE APPEARING ON THE RIMS. LOOKS LIKE PITTING. TO ME THIS SHOWS THESE RIMS ARE DEFECTIVE AND COULD CAUSE PROBLEMS IN THE FUTURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10654122November 11, 2014
ELECTRICAL SYSTEM, POWER TRAIN
I AM FILING THIS COMPLAINT ABOUT MY 2015 CHEROKEE LATITUDE BECAUSE THE VEHICLE WAS REPEATEDLY SHIFTING ITSELF OUT OF DRIVE INTO NEUTRAL WHILE THE SUV WAS IN MOTION. I HAD THE VEHICLE FOR 12 DAYS BEFORE THIS HAPPENED. I WAS COMPELLED TO FILE THIS COMPLAINT FOR TWO REASONS. FIRST, IN DOING MINOR INTERNET RESEARCH ABOUT THIS PROBLEM, I DISCOVERED THIS WAS AN ONGOING ISSUE WITH THE NEW 9 SPEED AUTOMATIC TRANSMISSION THAT CHRYSLER WAS AWARE OF WAY BACK IN OCTOBER 2013 AND WAS ?SUPPOSED? TO FIX WITH THE 2014 MODEL & SUBSEQUENT MODELS AFTER THAT. I HAVE A BRAND NEW 2015 MODEL AND THIS ISSUE HAS NOT BEEN PROPERLY ADDRESSED & FIXED AT ALL. IT?S OBVIOUS THAT THE PROPER AMOUNT OF QA WAS NOT DONE IF THIS IS STILL HAPPENING. SECONDLY, THE MAIN REASON I WANTED TO FILE THIS COMPLAINT IT BECAUSE THIS ISSUE OF SHIFTING OUT OF GEAR WHILE DRIVING IS A CRITICAL ONE. I AM EXTREMELY LUCKY THAT I WAS NOT INVOLVED IN A COLLISION WITH A VEHICLE DRIVING BEHIND ME WHEN MY SUV SUDDENLY & REPEATEDLY STOPPED MOVING. MY CONCERN IS THAT OTHER DRIVERS WITH THESE NEW 9 SPEED TRANSMISSIONS MAY NOT BE SO LUCKY. THIS ISSUE COULD EASILY RESULT IN INJURIES OR DEATH IF NOT PROPERLY ADDRESSED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10651679October 31, 2014
SEATS
TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE. THE CONTACT STATED THAT THE DRIVER'S SIDE SEAT WAS NOT ALIGNED TO THE STEERING WHEEL. THE CONTACT MENTIONED THAT THE SEAT WAS TO THE RIGHT OF THE STEERING WHEEL. THE FAILURE WAS RECURRING. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS. THE TECHNICIAN STATED THAT THE SEAT TRACK NEEDED TO BE REPLACED. THE REMEDY FAILED TO REPAIR THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 400.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10650637October 28, 2014
SEAT BELTS
PURCHASED THE VEHICLE AND DROVE IT HOME ON 9/15/14. WHEN I PUT PASSENGER IN AND THEY CONNECTED THE SEAT BELT, THE LIGHT ON THE DASH AND CHIME BEGAN TO NOTIFY THE SEAT BELT WAS NOT CONNECTED. TESTED THIS FOR SEVERAL DAYS WITH DIFFERENT PEOPLE. BROUGHT VEHICLE DEALERSHIP ON 10/4/14, AND THEY HOOKED UP TO COMPUTER AND FOUND CODE FOR MALFUNCTIONING SEAT BELT IN COMPUTER. TOLD ME IT WOULD TAKE A FEW DAYS TO GET PART. IT HAS NOW BEEN ALMOST A MONTH, AND I AM UNABLE TO PUT A PASSENGER IN MY BRAND NEW VEHICLE DUE TO THE FACT THE SEAT BELT IS NOT FUNCTIONING, AND MUST BE BY LAW. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10644794October 15, 2014
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE WOULD SUDDENLY SHUT OFF. THE CONTACT INDICATED THAT AFTER RESTARTING THE VEHICLE, IT RESUMED NORMAL OPERATION. ALSO, THE CONTACT INDICATED THAT WHILE AT A STOP LIGHT ATTEMPTING TO ACCELERATE THE VEHICLE HESITATED TO RESPOND BEFORE SUDDENLY ACCELERATING AT A HIGHER RATE OF SPEED. THE VEHICLE WAS TAKEN TO THE DEALER WHO DID NOT DETERMINE THE CAUSE OF THE FAILURE. THE MANUFACTURER WAS NOTIFIED BUT NOT SOLUTION WAS OFFERED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 23.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10644580October 14, 2014
ELECTRICAL SYSTEM, EQUIPMENT ADAPTIVE/MOBILITY
I RECENTLY LEASED A NEW 2015 JEEP CHEROKEE WITH SAFETY PACKAGE AND FCW SYSTEM. WHEN I TOOK VEHICLE HOME I REALIZED THAT THE FORWARD COLLISION WARNING SYSTEM WAS NOT ENGAGING IE: NO AUDIBLE AND NO VISUAL ALERTS SO I TOOK IT BACK TO THE DEALER. THE VEHICLE HAS BEEN BACK TO SERVICE SEVERAL TIMES FOR RE-CALIBRATION BUT THEY CANT GET THE SYSTEM TO WORK AS DESIGNED OR ADVERTISED. I AM WAITING FOR THE SERVICE TECH TO GET BACK TO ME WITH ADDITIONAL INFORMATION AS HE WAS WAITING FOR A RESPONSE AND OVERHEAD SUPPORT ROM JEEP. ACCORDING TO THE SERVICE TECH ALOT OF THESE VEHICLES ARE EXPERIENCING SIMILAR ISSUES. THIS IS A POTENTIALLY DANGEROUS ISSUE AND REAL SAFETY CONCERN. IF FOLKS ARE RELYING ON THIS SYSTEM THEY MAY BE AT RISK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10639639September 28, 2014
STEERING
POWER STEERING WENT OUT DURING A TURN AND I ALMOST LOST CONTROL. VEHICLE HAD TO BE TOWED TO DEALERSHIP. RACK AND PINION NEEDS TO BE REPLACED IS WHAT I'M BEING TOLD FROM MY SERVICE DEPARTMENT. I'M WAITING FOR VEHICLE TO BE FIXED BUT AM AFRAID TO DRIVE IT NOW. I ONLY HAD IT FOR 10 DAYS BEFORE THE INCIDENT. I DON'T KNOW WHAT TO DO. I FEAR I MAY HAVE A CRASH AND IT MAY HAPPEN AGAIN. I HAVE NO TRUST IN DRIVING THIS UNSAFE VEHICLE. I DON'T UNDERSTAND HOW THIS COULD HAPPEN TO A VEHICLE WITH ONLY 175 MILES ON IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10639307September 26, 2014
ENGINE
AFTER USING THE AUTOMATIC REMOTE STARTER I GET IN THE VEHICLE AND PUT THE KEY IN THE IGNITION AND TURN IT TO THE "ON" SETTING. I THEN DRIVE THE VEHICLE. A SOME POINT IN THE TRIP WHEN I COME TO A COMPLETE STOP THE ENGINE TURNS OFF AND THE EMERGENCY BRAKE IS AUTOMATICALLY ENGAGED. IN ORDER TO DRIVE AGAIN I HAVE TO TURN THE KEY TO THE OFF POSITION, PUT IT IN PARK, TURN THE IGNITION BACK ON, TURN THE EMERGENCY BRAKE OFF, AND THEN PUT IT IN DRIVE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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