Jeep Cherokee Complaints (2017)

1,338 consumer complaints on file.

#11663507May 28, 2025
POWER TRAIN
The contact owns a 2017 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, there was an abnormal sound coming from the vehicle. In addition, the contact stated that the front driver’s wheel seemed weak. The contact drove the vehicle to the shoulder of the road. The vehicle was then driven to the residence. The vehicle was taken to the dealer where it was diagnosed with a leaking PTU. The contact was informed that the PTU needed to be replaced. The vehicle was not repaired. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and a case was filed. The failure mileage was 118,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11663555May 28, 2025
UNKNOWN OR OTHER, POWER TRAIN
I purchased a used 2017 vehicle in late 2024, and within a few months it became inoperable due to an open safety recall. I was driving on the highway with my children in the car when the vehicle stopped accelerating, putting mine and my children’s lives at risk. It was then confirmed the PTU is faulty at falling under the recall known as 01C. Via a local dealership service department. I have not had my vehicle since February of 2025 (it is now end of May 2025) The manufacturer has acknowledged the recall but has not provided a repair timeline, and the vehicle has now been out of service for over 90 days. They have denied my buyback request despite there still being no fix/resolution. To maintain transportation, I have had to rent a vehicle out-of-pocket and wait for reimbursement which has not been timely and has resulted in significant ongoing expenses causing immense financial hardship. While I was initially told I would be reimbursed weekly, the reimbursements have been inconsistent and delayed. Recently, the manufacturer changed its reimbursement parameters, requiring weekly in-person visits to the rental provider to obtain an “official receipt” — adding more logistical and financial strain.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11663089May 27, 2025
UNKNOWN OR OTHER
Power Transfer Unit 4 wheel drive system PTU Motor Component System Operation Obstructed or Blocked
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11663126May 27, 2025
POWER TRAIN
The contact owns a 2017 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11663179May 27, 2025
POWER TRAIN
The contact owns a 2017 Jeep Cherokee. The contact stated that while the vehicle was parked, the vehicle was started, and the service shifter warning light illuminated. The contact stated while reversing, several unknown warning lights illuminated, and the vehicle rolled forward. The contact turned the vehicle off and shifted the gear shifter into park. The vehicle was taken to the dealer; however, the cause of the failure was not determined. The contact was informed that the parts for the repair were unavailable. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. In addition, the contact stated that in 2022, when the failure initially started, the dealer was made aware of the failure but provided no assistance. The contact was informed that there were no recalls associated with the VIN. The manufacturer was made aware of the failure but provided no assistance. The contact was advised to take the vehicle to the dealer for diagnostic testing and to pay for the diagnostic test out of pocket. The failure mileage was approximately 38,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11662764May 23, 2025
POWER TRAIN, UNKNOWN OR OTHER
i was driving and making a right hand turn my car just shut off I was in Drive and it would not go. I had to shift to neutral and restart the car. This is not the first time its happened. Also my service shifter light comes on and my shifter is all lite up.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11662322May 21, 2025
POWER TRAIN
The contact owns a 2017 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (POWER TRAIN); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11662426May 21, 2025
POWER TRAIN
The contact owns a 2017 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000(Power Train); however, the part to do the recall repair was not yet available. The contact stated that the message "Service 4-Wheel Drive" was displayed. The vehicle was taken to the dealer, where it was diagnosed that the PTU had failed. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and a case was filed. The failure mileage was 110,262. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11661658May 18, 2025
POWER TRAIN
In 2021 I received the diagnostic of: —MALFUNCTION INDICATOR LAMP ON PERFORM SCAN DTCM FAULT C14A7-97 PTU MOTOR COMPONENT FAILURE PERFORM DIAG WILL NEED PTU UNIT DRIVETRAIN —VIBRATES/RATTLES AT SLOWER SPEEDS ROAD TEST VERIFY THIS VIBRATION IS CO MING FROM PTU UNIT. — FOUND DTC CODE C144797-97, ERRATIC ENGAGEMENT IN FRONT PTU, SPLINE/COLLAR FAILURE They told me an ungodly amount of money to fix this issue and was unable to complete the fix. I looked up recalls for this and there is one for this exact issue and my VIN is somehow not included?! My jeep slams into gear at low speeds and has always. The ‘Service 4WD’ light started coming on over a year ago and randomly lights up on the dash, then goes away. Today, the ‘Service Shifter’ light came on and I know that it’s going to state that the PTU/transmission is going to be needing replaced. Knowing that Jeep is currently not making the parts, and that my VIN is not associated with this recall for whatever reason, I am unsure of what I am supposed to do with this. I owe money on this vehicle still, and by reading all the complaints, it seems as if even when spending thousands of dollars on these repairs, it continues to happen. How is the manufacturer not being held accountable for this?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11661621May 17, 2025
POWER TRAIN, UNKNOWN OR OTHER
Rear end noise in turns.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11661237May 15, 2025
POWER TRAIN
Had no warning lights. I heard a clicking noise under the driver's side of car. Then the next day the the car started lunging forward when put in gear. Took it to mechanic and was told it was the transmission and that the car could possibly jump out if gear while driving. The mechanic looked up recalls for my vehicle and saw the transmission recall. So he told me to contact the jeep dealer so I did and the service manager told me my vin number isn't included in the recall. So I called the corporate office to report the issue and was told if the vin number isn't on the recall list even though it's the same issue as the recall for my year and model there was nothing they can do. So I went back to the mechanic and he call vendor for replacement parts and was told they no longer make new parts for my car and that it would have to be fixed with used parts that aren't guaranteed to fix the problem. Why isn't the jeep company held responsible for this issue? Isn't it possible that my vin number was left off the recall list? I have 1 car as a single mother how am I supposed to get my car safe for my self and daughter?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11660713May 13, 2025
POWER TRAIN, FUEL/PROPULSION SYSTEM, ENGINE
Noticed the "Service Shifter" Light came on and lights blinking next to the shifter started flashing then the Jeep starting shaking violently and loss of power started to slow the vehicle down, pulled over and shut it off and restarted and drove home- " Service Shifter" light still comes on - we just pull over and shut engine off and restart. Jeep Dealership is no help
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11660436May 12, 2025
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Electronic parking brake (EPB) module. Yes confirmed by a independent service center. Warning Park Brake indicator. This is the second time happening. First time was Sept 2024 was fixed. Taking it in tomorrow for confirmation, if same issue mechanic stated the part is on National Backorder!!!! Unable to release out of Park Brake which in turn, unable to drive car. Safety issue when driving, stops abruptly, can't disengage safety brake.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11659796May 8, 2025
POWER TRAIN
My two speed power transfer unit is faulty. It started with me loosing power to now when I turn my vehicle makes a loud vibration noise and won’t go. I have contacted the dealership and they tell me they don’t have a remedy yet to check back at a later time. This issue can cause me to wreck my vehicle. I have 2 kids that ride with me everyday in this vehicle and this is my only transportation to and from work.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11659800May 8, 2025
ELECTRICAL SYSTEM, SERVICE BRAKES
Over the past several months, I’ve experienced intermittent issues with the electronic parking brake on my 2017 Jeep Cherokee. On several occasions, the parking brake activated unexpectedly while I was driving, creating safety concerns and inconsistent vehicle behavior. As of two days ago, the issue became significantly worse. The electronic parking brake activated again while the vehicle was stationary and has since failed to disengage, rendering the vehicle undrivable. I had the vehicle examined by a certified mechanic, who performed a diagnostic test. The results indicated a water intrusion issue that has caused damage to the electronic parking brake module. The mechanic explained that moisture had likely entered the module area, leading to electrical malfunction and failure of the system to release the brake. This is now a critical mechanical and safety concern that requires immediate repair and resolution.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11658496May 2, 2025
POWER TRAIN
Beginning in mid-January the vehicle we purchased new in 2017 which only has about 63,000 miles began to suddenly loose drive momentum. When in certain situations like another vehicle close behind or on a hill, the "jump" out of drive can be dangerous since speed quickly reduces until the driver can pull over. This happened several times before we were notified of the recall issued January 25th. This is May 2, 2025 and we still are not able to safely drive the vehicle depended upon for getting to work daily. We have had to park the vehicle and borrow another for approximately 3 months now and still no fix is available! What is meant by "a reasonable amount" of time for a fix to become available? What other alternatives do we have with this vehicle that is now unsafe to drive because of the manufacturer's defect, especially when we depend on it? Please advise!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11657878April 30, 2025
POWER TRAIN
Yes. The PTU failed .the dealer has confirmed. yes recall W 47 AND OLC my car seemed to just pause when driving it The computer on my car said service 4wd .a few months before service shifter light came on and all the lights on shifter lit up. took to dealer replaced shifter bezel and today they replaced the whole shifter at my cost . then few months later service 4wd message appeared took to dealer said it was the ptu
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11657985April 30, 2025
ELECTRICAL SYSTEM, ENGINE
I purchased a 2017 certified pre-owned Jeep Cherokee from a Jeep dealership in March 2020. Starting in late 2022/early 2023, while driving, everything electrical would shut off and stop functioning without warning (dashboard, radio, air or heat if on, lights near gear shift, could not use hazard lights, turning signal, or power windows), and shortly after the engine would die, leaving me stalled in the middle of the street. I would then have to put the car in park, turn the car off and turn it back on. I took it to 2 Jeep dealerships in Michigan where I was living at the time and they refused to look further than scanning the car to determine if any codes appeared and found no codes. This started happening more frequently in summer 2023 and I took it to a dealership in Indiana; no hard codes came up again and they were unable to replicate the issue. They found some worn wiring with the radio and replaced the radio, hoping it would resolve the issue (invoice attached). This issue started occurring again [XXX] more frequently than before (4 times in a 15-minute window) - this time I was on the highway and had no way to signal the cars behind as I could not use the turning signal or hazard lights and the electrical and engine cut off simultaneously without warning, almost causing a serious accident. The car has been at the dealership for 2 weeks now, and they are unable to replicate the issue; therefore, unable to provide a diagnosis. There was a safety recall for 2017-2018 Jeep Cherokees for the PTU (documentation attached), but my VIN doesn't fall within that recall. Therefore, I am filing a safety report to initiate an investigation for this issue, as this is a significant safety risk and has the potential to cause a fatal accident for myself as a driver and others on the road. This is happening quite often with the Jeeps ranging from 2014-2021 per Jeep forums (documentation attached), and no one has found a solution. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11657403April 29, 2025
UNKNOWN OR OTHER
Safety Recall in January 2025, it is now almost May 2025 and still no remedy has been made.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11657488April 29, 2025
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
While driving, multiple warning alerts appeared on my dashboard, including “Service Airbag,” “Service Four Wheel Drive,” “Service Shifter,” “Service ABS,” “Traction Control Off,” and “Check Engine Light.” Shortly after, the vehicle lost power and became immobile, preventing me from moving it to the side of the road. The parking brake engaged automatically and could not be disengaged. Additionally, the windshield wipers activated without being turned on. These issues rendered the car unsafe and unmovable. I called a tow truck, but the vehicle was towed before it arrived, leading to further costs and complications. The malfunctioning systems pose significant safety risks, including the failure of critical components like the airbag and ABS. The loss of power and inability to move the vehicle caused a hazardous situation, and I was unable to take preventive action. I request an investigation into whether this issue should be considered a recall. The situation raises serious concerns about the safety and reliability of the vehicle’s components.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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