Jeep Cherokee Complaints (2016)

1,413 consumer complaints on file.

#11635959January 14, 2025
POWER TRAIN
The contact owns a 2016 Jeep Cherokee. The contact stated while driving 35 MPH, the vehicle jerked while in first gear. The contact stated that after a short while the vehicle returned to normal functionality. No warning light was illuminated. The vehicle was not taken to a dealer to be diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 168,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11635062January 9, 2025
POWER TRAIN
Intermittent 4WD SVC Light - Code c14a7-97 comes up. There is an outstanding LIFETIME warranty on my vehicle to replace the Power Transfer Unit, however Jeep/Chrysler refuses to fix this under the warranty because this code does not fall under the Extended Warranty, even though it is related to the same part (PTU). The part is 3-6 months backordered anyway. This is ignorance and a safety hazard from Jeep/Chrysler.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11635127January 9, 2025
POWER TRAIN
Transmission doesn’t engage while driving. When I am braking, the vehicle jumps like it is skipping gears while trying to slow down.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634044January 4, 2025
SUSPENSION, POWER TRAIN
According to my mechanic the sway bar broke, also I get a 4WD system unavailable service required! Which is PTU module needs replaced! That is a rescalled issue, do to safety issues! Please look into it! Thanks
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11633894January 3, 2025
ELECTRICAL SYSTEM, STRUCTURE:BODY
The outside body of the vehicle is leaking, which is causing the Park break module to short circuit. This is causing my vehicle to suddenly stop and lock up.This has happened three times so far.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11633418December 31, 2024
UNKNOWN OR OTHER, ELECTRICAL SYSTEM, ENGINE
Started hesitating and did it at random times. I had a tune up done and it continued. I thought it was the transmission and took it to the transmission shop and they didn’t find anything wrong with the transmission. Started losing power and hesitation became worse while in traffic. Now it’s hesitating while stopped at the traffic light and not accelerating when taking off from a complete stop and not accelerating while merging. I brought it to the dealership in Lakeport, Ca. 95453. When I brought it to them the start stop warning lights were lit up on the dash. The start stop feature is creating the problem. I’m being told by the dealership that they can’t disengage the start stop feature. This is a safety hazard and I’m concerned it’s going to create engine problems. Apparently it’s a nationwide issue. The start stop feature needs to be recalled and fixed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11633247December 30, 2024
POWER TRAIN
Service 4wd warning light illuminated. Google search for recall indicated that 2016 Jeep Cherokees had a recall for this problem. However, our specific VIN was not part of recall. When calling the manufacturer, I was advised that if the dealership could verify our vehicle was having the same problem as the recall, we could receive assistance. The advice was followed and confirmed, but when calling the manufacturer back, I was told that that was not how things work when dealing with a recall and since our VIN was not part of the recall, they could not do anything. I filed a complaint with NHTSA in April 2024 to no avail. We have brought the vehicle back to the dealership to see if we could have the problem fixed, and although we can, the parts are on back order. I can only assume because of the recall. Almost a year later, we are still dealing with this issue and never did hear back regarding our complaint.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632965December 29, 2024
UNKNOWN OR OTHER, VISIBILITY/WIPER
Cracked windshield. No visible impact mark. Parked car at home and when came back out there was small crack coming from bottom driver side going up. Later on when actually driving the vehicle the crack randomly started getting bigger and went further up and then split to the side until reached edge of windshield.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632323December 25, 2024
ELECTRICAL SYSTEM, POWER TRAIN, SUSPENSION
My car has 123,000 done everything by book. Been report issues for over yr. Car almost got my killed by not stopping, turning, jerking on Accelerating and decelerating when shifting. All my motor mounts, transmission mount busted , messed up suspension control arm, ball joints, struts , axle, brakes all once. Drained battery. Spent 4500. Then my service shifter just came on. So back at shop. This is insane my shifter should last life time of my car. Due to the damage of that it cause a downfall of front end issues. This is well known issues of Jeep 2016 but not mine for a recall. It has cost me thousands and should not be happening at 122,000 miles . Car is at dealership again now and i have rental so not sure what that will cost. This started 2/11 not codes just could tell already filed reports with you all. My brakes lasted years , rotors was changed 2/11 hoping it helped per papers already damaged due to all this other crap. I’m very upset my car shouldn’t be having all these issues at 122,000 we are 1 car family
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631273December 17, 2024
POWER TRAIN
The contact owns a 2016 Jeep Cherokee. The contact stated that while driving 25 MPH, the message “4WD Unavailable” was displayed. The contact stated that the vehicle lost motive power. The vehicle was taken to the dealer where it was diagnosed and determined that the power transfer unit (PTU) needed to be replaced. The vehicle was not repaired. The contact stated that the VIN was not included in NHTSA Campaign Number: 23V302000 (POWER TRAIN). The manufacturer was notified of the failure but offered no assistance. The contact was then referred to the NHTSA Hotline to report the failure. The failure mileage was 96,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11629953December 10, 2024
ELECTRICAL SYSTEM, ENGINE
On my 2016 jeep Cherokee limited my 4WD needs service along with my shifter popping up every now and then ref needing service … all lights turn red and flash… Code: C14A7 - 97 Ptu motor Obstructed or blocked Google shows recall but when I look it up it shows not on my model.. Why ? Miles :114000 I’m very disappointed.. will not recommend a Jeep again…
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11628552December 3, 2024
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
Vehicle lost power while in traffic was running weird jerking check engine light came on A! Light came on vehicle wouldn't stay running. Codes read Catalyst system efficiency. Recall u90 issues Recall u67 issues code p0430, p0300,p0175, p0174
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11628672December 3, 2024
SERVICE BRAKES, ELECTRICAL SYSTEM, ENGINE
The thing died randomly and locked the steering wheel. Dealer can’t recreate the issue and said they cant fix it. I pay monthly on this thing that cant be fixed?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11628312December 2, 2024
ELECTRICAL SYSTEM, ENGINE
IN EARLY 2022 THE VEHICLE JUST SHUTOFF WHILE I WAS ACTIVELY DRIVING. I COULDNT GET THE CAR TO NEUTRAL ONCE IT SHUT OFF AND HAD TO BE TOWED. BOOSTING DID NOT IMMEDIATELY RESOLVE THE ISSUE. BUT A DAY LATER THE CAR WOULD START AND THEN DRIVE FOR A WHILE AND JUST RANDOMLY SHUTOFF. I HAD BATTERY CHANGED, INCIDENT OCCURED AGAIN AND I HAD TO BE TOWED A COUPLE OF THE TIMES AND JUST DECIDED TO READ UP ON LINE IF ANYONE WAS HAVING SIMILAR ISSUES AND I CAME ACCROSS THIS ARTICLE BUT WHEN I ENTERED MY VIN NUMBER IT WAS NOT INCLUDED IN THE RECALL EVEN THOUGH THE ISSUE I AM HAVING IS SIMILAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11626899November 22, 2024
ENGINE, UNKNOWN OR OTHER
2 WEEKS AGO, I WAS DRIVING MY JEEP AND STOPPED FOR A TRAIN. THE JEEP SUDDENLY CUT OFF. I PUT IT IN PARK AND IT STARTED RIGHT UP. AFTER THE TRAIN PASSED, I DROVE APPROXIMATELY 200 FEET TO THE NEXT STOP SIGN AND IT CUT OFF AGAIN. IT RESTARTED, BUT I HAVEN'T DRIVEN IT FOR ANY DISTANCE SINCE THEN BECAUSE I'M AFRAID IT WILL CUT OFF ON THE HIGHWAY WHILE I'M GOING TO WORK OR ELSEWHERE. ALL MAINTENANCE IS CURRENT AND FLUIDS ARE CORRECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11626661November 21, 2024
ENGINE
I own a 2016 Jeep Cherokee, and I’ve experienced significant engine issues that seem to be a common problem among other owners. The vehicle initially developed a ticking noise, which I was told was due to an oil change issue (first too little oil, then too much). The problem escalated quickly—leading to misfiring, bucking, excessive fuel consumption, and eventually a complete loss of power. After consulting multiple auto shops, the root cause was identified as premature failure of the lifters, rocker arms, and camshaft. I’ve been informed that all 24 lifters and rocker arms need replacement. The cost for repairs is quoted at $4,200, which is financially burdensome. Through my research, I’ve learned this is a recurring issue for Jeep owners and have even found references to class action lawsuits for similar problems. This indicates that the issue may be widespread and systemic. I urge the NHTSA to investigate these complaints to determine whether this failure meets the criteria for a recall. Many Jeep owners, including myself, would benefit from a recall or repair cost reimbursement due to the significant financial and safety impacts of this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11626135November 19, 2024
POWER TRAIN
The contact owns a 2016 Jeep Cherokee. The contact stated that the check engine warning light illuminated, and the vehicle hesitated while depressing the accelerator pedal. The vehicle was taken to an independent mechanic where the contact was informed that an undisclosed module needed to be reprogrammed. The vehicle was then taken to another independent mechanic where a diagnostic test was performed, and the contact was informed that the PTU (Power Transfer Unit) and the blower motor needed to be repaired. Upon investigation, the contact discovered NHTSA Campaign Number: 23V302000 (Power Train) which was linked to the failure. The vehicle was not repaired. The dealer was notified of the failure and scheduled an appointment. The manufacturer was not notified of the failure. The failure mileage was approximately 125,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11626143November 19, 2024
POWER TRAIN
Service 4WD light came on. Mechanic received C14A7-97 code indicating a problem with the PTU. Also I was told that the internals of the transfer case were jammed and cannot engage 4x4. A Google check confirmed that other Jeep Cherokees were recalled because of PTU issues but my VIN does not come up. This doesn’t make sense as it is the same vehicle and same flawed part. Also, I did have a brief loss of power while driving over a year ago. I do not want to pay $4100 for this repair when other similar issues exist and a recall was issued. I believe that this is similar enough to be covered for this flaw, especially when I only have 107,000 miles. Please advise. Regards, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11625435November 15, 2024
POWER TRAIN
The contact owns a 2016 Jeep Cherokee. The contact stated while driving at an undisclosed speed, the 4WD function failed to operate as intended. The check 4WD warning light was illuminated. The vehicle was taken to the dealer where it was diagnosed with power transfer unit case assembly failure. The contact was informed that the power transfer unit case assembly needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 115,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11625349November 14, 2024
ELECTRICAL SYSTEM
Instroment light come back on with all other lights ignition off. Runs battery down.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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