Jeep Cherokee Complaints (2015)

1,794 consumer complaints on file.

#10725482June 16, 2015
UNKNOWN OR OTHER
VEHICLE HAS NOTICEABLE FRONT END SHIMMY IN LOW GEAR THAT ONLY GOES AWAY AFTER SHIFTING TO SECOND GEAR. DEALER HAS NO FIX AT THIS TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10725347June 15, 2015
POWER TRAIN
VEHICLE WAS PARKED. I PUT VEHICLE INTO REVERSE AND ALL WARNING LIGHTS CAME ON - SERVICE TRANSMISSION/SERVICE PARK BREAK/ENGINE LIGHT. TURNED OFF VEHICLE, TURN BACK ON AND VEHICLE JOLTED AND WOULD NOT MOVE. TURNED OFF AGAIN AND LET IT SIT FOR A FEW HOURS. STARTED THE VEHICLE AND ALL LIGHTS ARE ILLUMINATED (PARK BRAKE AND CHECK ENGINE) BUT VEHICLE RUNS. TOOK TO DEALER, THEY DID AN UPDATE TO THE COMPUTER. HAPPENED AGAIN AROUND 8200 MILES - SAME RESULT FROM DEALER (UPDATE TO COMPUTER). TOOK TO DEALER A TOTAL OF THREE TIMES - THE THIRD TIME WARRANTED A FULL TRANSMISSION REPLACEMENT. VEHICLE STILL DOES NOT DRIVE PROPERLY - HARD SHIFTS, ESPECIALLY WHEN DECCELERATING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10725092June 13, 2015
POWER TRAIN
THE VEHICLE HAS A VERY DANGEROUS HESITATION. IT DOES NOT DOWNSHIFT PROPERLY WHEN TRYING TO ACCELERATE.. THIS MAKES ANY LANE CHANGE, HIGHWAY APPROACH, TURN, OR EMRGENCY MANUEVER EXTREMELY DANGEROUS. THIS VEHICLE CAN'T BE SAFELY DRIVEN IN TRAFFIC, OR TAKEN OFF ROAD AS DESIGNED. FCA HAS NOT REMEDIED THE IISSUE AND HAS MADE THE VEHICLE WORSE WITH THEIR LATEST UPDATES. THIS HAPPENS EVERY SINGLE TIME THE VEHICLE HAS BEEN DRIVEN.IT HAS BEEN IN THE SHOP TWICE FOR REPAIRS. THE EXCUSE IS IT IS OPREATING AS DESIGNED. IN ESSENCE A POOR DESIGN IS SOMTHING WE HAVE TO LIVE WITH AND BE OKAY WITH DRIVING IN DANGER? THIS IS A SAFETY HAZZARD THAT NEEDS TO BE INVESTIGATED BEFORE SOMEONE DIES. THE PUBLIC SHOULD KNOW ABOUT THE VEHICLE DANGER BEFORE THEY DECIDE TO PURCHASE ONE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10724858June 11, 2015
POWER TRAIN, ENGINE, VEHICLE SPEED CONTROL
WHILE DRIVING 55MPH CHECK ENGINE LITE ALONG WITH STOP/START LITE CAME ON AND VEHICLE RAPIDLY DECELERATED FROM 55MPH TO 30MPH CAUSING TRANSMISSION TO OVER HEAT WHICH ULTIMATELY LEAD TO TRANSMISSION REPLACEMENT ON A NEW 2015 JEEP,
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10724496June 10, 2015
POWER TRAIN, STEERING
MY CAR HAS A WOBBLE BETWEEN THE 2ND AND 3RD GEAR AFTER A STOP. IT STARTED SHORTLY AFTER DELIVERY AND IT WENT AWAY AT EXACTLY 1200 MILES AND IS BACK SINCE I HIT 1800 MILES. I CAN REPLICATE IT AFTER EVERY STOP .. IF YOU DRIVE SLOWLY AFTER A STOP. IF YOU HIT THE GAS PADDLE IT GOES TOO QUICK THRU THE GEARS AND YOU WON'T NOTICE IT BUT I CAN'T DO A RACE AFTER EVERY STOP AND WASTE GAS. IF YOU NORMAL START DRIVING AFTER A STOP YOU FEEL THE WOBBLE FROM LEFT TO THE RIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10724099June 8, 2015
VEHICLE SPEED CONTROL, EQUIPMENT ADAPTIVE/MOBILITY
TWO INCIDENTS JEEP CHEROKEE WAS ON AUTOMATIC CRUISE CONTROL COME TO ALMOST STOP WHEN FRONT CAR TOOK A RIGHT TURN AND THIS CAUSED ALMOST REAR COLLISION. I WAS LIKE 30 FEET AWAY FROM THE FRONT CAR. ANOTHER INCIDENT: THERE WAS NOBODY AROUND ME AND CAR APPLIED BRAKES BY ITSELF AND CAUSES ALMOST PANIC AMONG THE FAMILY MEMBERS IN THE CAR AND REDUCED THE SPEED TO 45MPH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10723656June 5, 2015
POWER TRAIN, UNKNOWN OR OTHER
VEHICLE SHAKES / WOBBLES WHEN ACCELERATING FROM A DEAD STOP. THE PASSENGER SIDE FRONT TIRE ACTUALLY FEELS LOOSE UNTIL APPROXIMATELY 30 MPH. ALSO, WHEN TURNING RIGHT AND / OR GOING UP AN INCLINE, THE FRONT END SHAKES AND THE VEHICLE HESITATES. JEEP ACKNOWLEDGES THAT THIS IS AN ISSUE AND THEY ARE REDESIGNING THE FRONT AXLES WITH A STURDIER DESIGN. THE ISSUE IS THAT THE REPAIR IS NOT AVAILABLE FOR SEVERAL MONTHS AT LEAST, BECAUSE IT'S STILL IN DEVELOPMENT. THERE IS A REAL CONCERN THAT THE AXLE COULD FAIL AND CAUSE AN ACCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10723710June 5, 2015
VEHICLE SPEED CONTROL
VEHICLE HAS EXTREME HESITATION WHEN ACCELERATING FROM ANYTHING THAN A COMPLETE STOP TO THE POINT IN MAY STAND YOU IN BETWEEN LANES OF ONCOMING TRAFFIC, WHEN THE TRANSMISSION SHIFTS IT WILL DO SO VIOLENTLY CAUSING TIRE SPIN AND LOSS OF TRACTION/CONTROL. USE EXTREME CAUTION WHEN DRIVING. JEEP HAS BEEN UNRESPONSIVE TO EVEN ADMITTING THIS IS AN ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10723327June 4, 2015
UNKNOWN OR OTHER
DEALERSHIP THAT REPLACED MY TRANSMISSION ON 05/26/2015 INFORMED ME THAT I NEED NEW FRONT AXLES. MY JEEP IS BRAND NEW. A 2015. THE NEW FRONT AXLES WON'T BE AVAILABLE UN MAYBE SEPTEMBER OF 2015.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10723377June 4, 2015
UNKNOWN OR OTHER
I HAVE TAKEN MY 2015 JEEP CHEROKEE INTO THE SERVICE DEPARTMENT FOR A 3RD TIME TO HAVE THEM DIAGNOSE THE HESITATION IN THE TRANSMISSION, JERKING INTO GEAR, AND THE WOBBLE EXPERIENCE WHEN TURNING TO THE RIGHT. ACCORDING TO THE DEALERSHIP, THEY HAVE A TECHNICIAN FROM CHRYSLER COMING TO LOOK AT IT. THEY ARE NOT ALLOWED TO TOUCH IT. MY CASE MANAGER WITH CHRYSLER EVEN ADMITTED TO THE WOBBLE PROBLEM AND THAT THEY HAVE NO FIX FOR IT. THE 2ND TIME I BROUGHT IT IN, THE CHECK ENGINE LIGHT CAME ON AFTER I GOT STRANDED IN ON COMING TRAFFIC. TOWED TO THE DEALERSHIP WHERE THEY FOUND A COOLANT LEAK, FUEL INJECTOR MALFUNCTION, ETC. AND TOLD ME THE WOBBLE IS A "CHARACTERISTIC" OF THE MODEL AND THEY CANNOT DO ANYTHING ABOUT THE DESIGN OF THE VEHICLE. AS IF THAT'S ACCEPTABLE TO FORCE YOUR CUSTOMER TO DRIVE A WOBBLING, HESITATING BRAND NEW CAR. I AM DUMBFOUNDED WITH HOW THE DEALERSHIPS & CHRYSLER KEEP SWEEPING THIS ISSUE UNDER THE RUG HOPING IT WILL GO AWAY. THEY HAVEN'T FIGURED IT OUT IN TWO YEARS. ITS TIME TO ISSUE RECALLS. WHAT DOES IT TAKE TO GET THEM TO DO SOMETHING? WILL THEY WAIT TIL SOMEONE IS SERIOUSLY INJURED OR KILLED? ALL THEY SEEM TO CARE ABOUT IS MONEY AND NOT ADMITTING THEIR PRODUCT IS A LEMON. TRY NUMBER 3 BETTER FIX THIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10722129May 29, 2015
POWER TRAIN, ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES
4/3/15 TRANSMISSION RECALL WORK COMPLETED. 4/25/15 CAR WOULD NOT SHIFT PROPERLY. EMAIL OF NOTIFICATION FROM JEEP AT TIME LIGHT CAME ON READ: MALFUNCTION INDICATOR LIGHT INDICATES YOUR VEHICLE NEEDS SERVICE, PROLONGED DRIVING COULD CAUSE DAMAGE TO THE ENGINE CONTROL SYSTEM. CAR TAKEN TO LOCAL DEALER 4/25/15-5/8/15 TRANSMISSION REPLACED. 5/13/15-5/15/15 NO POWER STEERING, ABS AND NO 4 WHEEL DRIVE AVAILABLE DASHBOARD LIGHTS ON. NO EMAIL FROM JEEP STATING LIGHTS ON. EMAIL FROM JEEP HAD BEEN AUTOMATICALLY SENT AT TIME ENGINE LIGHT WAS ACTIVATED. WHEN SERVICE PERSON WAS INFORMED HE SAID IT WAS BECAUSE BATTERY HAD BEEN DISCONNECTED FOR TRANSMISSION WORK AND I'D HAVE TO RELOAD APP. SERVICE CENTER STATES NO HISTORY OF DASHBOARD LIGHTS ON BUT DID HAVE HISTORY OF A LOSS OF COMMUNICATION. THIS IS WHY THE CAR HAD STOPPED EMAIL NOTIFICATION TO ME. THE CAR NO LONGER IS COMMUNICATING WITH IT'S PROGRAMMED COMPUTERIZED PARTS IE; IT'S DOING WHATEVER IT WANTS. 5/14/2015 CONTACTED JEEP GIVEN CASE MNGR[XXX]CONTACT NUMBER 1-800-763-8422 EXT [XXX], EMAIL [email protected] CASE#[XXX]. [XXX] INFORMED ME HE WOULD SEND CASE IN FOR REVIEW. 5/19/15 ABS AND TRACTION CONTROL DASHBOARD LIGHTS ON. PICTURES TAKEN OF DASHBOARD WITH LIGHTS ON BECAUSE OF HISTORY OF LOSS OF COMMUNICATION INDICATED. CAR NO LONGER RECORDING DASHBOARD LIGHTS ON AND SERVICE DEPARTMENT KEEPS TELLING ME NO LIGHT INDICATOR ON. 5/20/2015 SENSOR REPLACED. 5/20/2015 CALL TO CASE MNGR NO ANSWER OR CALL BACK FROM CASEMNGR. 5/22/2015 ABS AND TRACTION CONTROL DASHBOARD LIGHT ON. JEEP EMAILED ME AT TIME OF DASHBOARD LIGHT ON. I DID NOT RELOAD APP AS INSTRUCTED. CAR STARTED COMMUNICATING AGAIN ON IT'S OWN. 5/22/2015 JEEP INFORMED ME NO REFUND, NO REPLACEMENT. THEY WANT TO CONTINUE TO FIX IT. THIS CAR IS NOT SAFE. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10722182May 29, 2015
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
I WENT OUT TO START MY CAR AT AROUND 8:40AM ON MAY 28. WHEN I PUSHED THE BUTTON TO START IT, I HEARD A POP FOLLOWED BY SMOKE. I THOUGHT MAYBE SOMETHING WAS UNDER THE CAR SO I BACKED UP THE CAR APPROXIMATELY 2 FEET AND THEN TURNED IT OFF. I WENT INSIDE TO GET MY HUSBAND, HE CAME OUT AND OPENED THE HOOD AND I TRIED TO START IT AGAIN. IT STARTED RIGHT UP BUT THERE IMMEDIATELY WAS SMOKE AND FIRE COMING FROM THE FRONT OF THE CAR ON THE PASSENGER SIDE. I TURNED THE CAR RIGHT OFF AFTER MAYBE 5 OR 6 SECONDS. I HAD A MEETING TO GET TO SO I LEFT IN MY HUSBAND'S CAR. WHEN I GOT TO WORK, A RETIRED FIRE FIGHTER SUGGESTED THAT I CALL THE NORWICH TOWNSHIP FIRE DEPARTMENT. BRIAN BEACH CAME TO INSPECT THE CAR. BECAUSE OF ALL OF THE PLASTIC COVERINGS, IT WAS VERY HARD TO SEE ANYTHING THAT WAS WRONG OTHER THAN MELTED PLASTIC FITTINGS. I HAD THE CAR TOWED (AT MY EXPENSE) TO BYERS ON HAMILTON ROAD. TODAY, I SPOKE WITH THE SERVICE MANAGER, RON BROWN, WHO SAID THAT HE DIDN'T THINK THAT THE CAR CAUGHT ON FIRE. HE FEELS THAT THE TENSIONER BELT BROKE AND THAT IS WHY I SMELLED BURNED RUBBER AND THERE WAS SO MUCH SMOKE. EITHER WAY, THIS IS A BRAND NEW CAR AND SHOULDN'T BE HAVING ANY ISSUES.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10722250May 29, 2015
POWER TRAIN
TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE. WHILE DRIVING AT VARIOUS SPEEDS, THE FRONT WHEELS WOBBLED AND THE TRANSMISSION JERKED AS IF IT WERE IN NEUTRAL. THE CONTACT MENTIONED THAT THE TRANSMISSION FAILED TO SHIFT GEARS EFFECTIVELY, THE VEHICLE ACCELERATED INDEPENDENTLY WHILE IN PARK, AND AN ABNORMAL NOISE WAS HEARD FROM THE ENGINE. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE VEHICLE WAS UNABLE TO BE REPAIRED SINCE THE PARTS NEEDED WERE UNAVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 6,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10721825May 27, 2015
ENGINE
I AM WRITING TO EXPRESS A "SAFETY ISSUE" RELATING TO THE PUSH BUTTON START OUR NEW VEHICLE. WHILE WE ARE VERY HAPPY WITH OUR VEHICLE, WE RECENTLY HAD A SCARE WITH IT. BOTH MY HUSBAND AND I ARE HEARING IMPAIRED & I FEEL IT IS A SAFETY RISK TO HAVE A PUSH BUTTON START VEHICLE AS NUMBER ONE WE PARK OUR JEEP IN OUR ATTACHED GARAGE. IT CAN BE EASY TO FORGET TO PUSH THE ENGINE OFF & IT HAS HAPPENED ONCE ALREADY AND WE WERE LUCKY TO CATCH IT WITHIN SEVERAL MINUTES DUE TO GOING BACK OUT TO THE GARAGE TO GET SOMETHING. WE DO HAVE A REMOTE START ON OUR VEHICLE AS WELL. WHEN WE RECENTLY WENT ON VACATION, DUE TO BEING IN A RUSH THE VEHICLE WAS NOT TURNED OFF & IT APPEARS TO HAVE RAN UNTIL IT RAN OUT OF GAS. IT DID START WHEN WE ARRIVED BACK A WEEK LATER, BUT WE DID NOT MAKE IT TO THE GAS STATION BEFORE IT RAN COMPLETELY OUT OF GAS. WHY CAN'T THE ENGINE SHUT COMPLETELY DOWN IF THE KEY FOB IS MORE THAN FIVE OR TEN FEET AWAY FROM THE VEHICLE? (OR SIMILAR WITH THE REMOTE START BEING WITHIN SO MANY FEET TO START, WHY NOT ALSO SHUT DOWN AS WELL AS START?)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10721568May 26, 2015
POWER TRAIN, ELECTRICAL SYSTEM, ENGINE
MULTIPLE INCIDENTS OF WHEN APPLYING BRAKES, THE TACHOMETER WOULD INCREASE AS THE JEEP DOWN SHIFTED AND THE JEEP WOULD LEAP FORWARD. INCREASE IN SPEED. DELAYS IN THE IGNITION SWITCH WHEN STARTING. WHEN APPLYING THE GAS, THE JEEP WOULD HAVE A 5 - 10 SECOND DELAY IN RESPONSE AND SLOW DOWN INSTEAD OF INCREASING THE SPEED. AS DAYS PAST, THE INCIDENTS WITH THE JEEP LEAPING FORWARD WHEN APPLYING THE BRAKE GOT WORSE AND IT GOT TO BE DANGEROUS TO DRIVE. ALMOST REAR ENDED A FEW PEOPLE. HAD TO HAVE JEEP TOWED TO A DEALERSHIP BECAUSE IT WAS UNSAFE TO DRIVE. THE COMPUTER UPGRADE THAT CAME OUT IN FEBRUARY OF THIS YEAR WAS NOT APPLIED TO THIS JEEP BEFORE IT WAS SOLD TO ME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10721168May 23, 2015
FUEL/PROPULSION SYSTEM
I WAS DRIVING TO THE FREEWAY ABOUT 60 - 70 MPH AND THE CAR DID NOT WANT TO SPEED UP, THE GAS PEDAL EVEN THOUGH PUSHED PRETTY HARD DID NOT WANT TO RESPOND THEREFORE I HAD TO STOP IN THE MIDDLE OF THE 10 FREEWAY. AFTER TURNING OF THE CAR, AND TURNING OF THE ECO MODE (CAR TURNING OFF AT INTERSECTIONS OR IN TRAFFIC JAMS) AND CONTINUED DRIVING. HOWEVER, DURING THE ECO MODE OFF, THE STALLS HEAVILY DURING GEAR SWITCH, MOST NOTABLY IN THE BEGINNING ONES FOR SPEEDS UP TO 35 MPH. I MADE IT SAFELY HOME. TODAY, MAY 23RD, THE CAR DIED ON ME TWICE DURING INTERSECTIONS WHEN STOPPED AND ECO MODE TURNED ON. EVENTUALLY I HAD TO RETURN HOME AND NOT CONTINUE DRIVING IT. THE CAR HAS BARELY 1800 MILES AND I DO NOT USE IT FOR OFF-ROADING, JUST FOR REGULAR COMMUTE. PLEASE ADVISE WHAT CAN I DO YET THE FREEWAY INCIDENT REALLY MADE ME AFFRAID OF DRIVING IT AT HIGHER SPEEDS AND IN GENERAL TRAFFIC.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10717772May 21, 2015
POWER TRAIN
CAR UPDATED ON 5/20/15 WITH LATEST TSB 21-21-15A FOR TRANSMISSION CONTROL MODULE. CAR NOW SKIPS 2ND GEAR WHEN DOWNSHIFTING (COASTING). ON ROLLING STOPS THE CAR IS STUCK ON 3RD GEAR CAUSING LACK OF ACCELERATION WHILE TRAFFIC BEHIND EXPECTS CAR TO GET MOVING (HIGHWAY ENTRY RAMP). IF GAS IS FLOORED CAR FINALLY REACTS AND SKIPS TO 1ST CAUSING WHEELSPIN. CAR HAS SLID DURING WET CONDITIONS. WITH SNOW THIS CAN BE LETHAL. CAR DID NOT SKIP 2ND GEAR BEFORE TSB. DEALER ADVISED THIS BEHAVIOR IS THE NEW STANDARD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10717791May 21, 2015
WHEELS
ON TAKE OFF OR TURNING LEFT OR RIGHT TAKING OFF FROM A STOP SIGN THE JEEP SHAKES FROM SIDE TO SIDE THE DEALER REPLACED A FRONT BAR ON THE RIGHT SIDE STILL SHAKES TOOK IT IN 3 TIMES THE DEALER JUST DON'T KNOW HOW TO FIX THE PROBLEM! CAN'T TAKE IT IN THE DEALER JUST DON'T KNOW WHAT WRONG! NOT GOOD PLEASE TELL CHRYSLER TO FIX THIS PROBLEM PLEASE HELP!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10717831May 21, 2015
POWER TRAIN
THE TRANSMISSION SPUN INTO NEUTRAL AND FINALLY GAVE OUT AT MILE 2300. IT HAD BEEN ACTING ERRATICALLY EVER SINCE MILE 500, IT WOULD SURGE FORWARD AS MY FOOT WAS OFF THE GAS AROUND 30 MPH. UP UNTIL THAT TIME THE TRANSMISSION WOULD ACT ERRATIC, THE CRUISE CONTROL LIGHT WOULD COME ON AND OFF, 2 DRIVING CYCLES THE RADIO/ CLIMATE CONTROL SCREEN DID NOT TURN ON WHICH INDICATED TO ME THAT IT WAS A COMPUTER MALFUNCTION OF SOME SORT. BEFORE IT GAVE OUT I NOTICED THAT THE RPM METER WAS AT 5000 AT 55 MPH THEN IT SLIPPED . I THEN COASTED INTO THE CENTER LANE IN TRAFFIC TO TURN IT OFF HOPING TO RESET IT, IT ALLOWED ME TO TAKE IT HOME BEFORE IT GAVE OUT AGAIN. IT IS CURRENTLY AT THE DEALER FOR REPAIR. I WAS PAINED TO HEAR OF VERY SIMILAR STORIES FROM OTHER BRAND NEW JEEP OWNERS AS THIS SEEMS TO BE A KNOWN PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10717406May 19, 2015
ENGINE
TRANSMISSION HAS ALWAYS BEEN WITH PROBLEMS, IT HAS BEEN IN SERVICE FOR 3 TIMES AND FOR THE LAST ONE HAS BEEN THERE FOR 3 WEEKS, I'M STILL WAITING FOR A SOLUTION. VEHICLE IS AT THE DEALER WAITING FOR A NEW TRANSMISSION. I SAW ALL THE STORIES ONLINE ABOUT THE TRANSMISSION ISSUES IN THIS VEHICLE AND DECIDED I SHOULD ALSO REPORT MY EXPERIENCE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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