Jeep Cherokee Complaints (2019)

1,674 consumer complaints on file.

#11129219September 13, 2018
POWER TRAIN, UNKNOWN OR OTHER
TAKARA RECALL JUST BOUGHT THIS VEHICLE A MONTH AGO AND IT'S HAS BEEN TURNING OFF ON FEW TIMES WHILE DRIVING ON THE HIGHWAY WITH MY FAMILY. IT'S NOT AWHILE I'M AT THE STOP SIGN OR LIGHT, IT'S WHILE I'M ACTUALLY DRIVING. I HAD TO PRESS THE BUTTON AGAIN IN ORDER TO TURN BACK ON
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11129188September 12, 2018
ENGINE
VEHICLE STALLS WHILE IN MOTION-HUNDREDS OF COMPLAINTS ABOUT THE SAME PROBLEM ON INTERNET. JEEP LITERALLY JUST SHUTS OFF- ALL 2019 JEEP LATITUDES. BATTERY LIGHT GOES ON VERY DANGEROUS IN TRAFFIC.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11128830September 11, 2018
ENGINE
WHILE DRIVING, ON A RESIDENTIAL STREET, THE ENGINE SHUT DOWN FOR NO APPARENT REASON. I HAD TO PUT IT IN PARK AND RESTART THE CAR. I WAS LUCKY IT DID NOT HAPPEN ON THE INTERSTATE, IT WOULD HAVE CAUSED A SERIOUS ACCIDENT. I HAVE SINCE READ THAT OTHER JEEP CHEROKEE DRIVERS HAVE HAD THE SAME EXPERIENCE, SOME 3 INCIDENTS. I DO NOT WANT TO EXPERIENCE THIS 3 TIMES. YESTERDAY I TRADED CARS, BOUGHT A DIFFERENT ONE. I'M 77 YEARS OLD AND I'M TOO SCARED TO TAKE A CHANCE ON A CAR THAT DOES THAT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11128350September 9, 2018
ELECTRONIC STABILITY CONTROL (ESC), ENGINE
CHECK ENGINE ,SERVICE THROTTLE MESSAGES COME ON LOSS OF THROTTLE WHEN DRIVING CITY SPEEDS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11128060September 7, 2018
UNKNOWN OR OTHER
CAR STOPS MOVING WHILE IN MOTION. THE FIRST TIME (JULY 6, 2018), I WAS PULLING INTO A LOCAL PIZZA HUT FOR MY LUNCH BREAK AND AS I TURN INTO THE DIRVEWAY, THE CAR STOPS ACCELERATING AND MY CHECK ENGINE LIGHT COMES ON; WHEN PUSHING THE GAS PEDAL TO GET FURTHER INTO THE PARKING LOT, THE VEHICLE WILL NOT MOVE AT ALL. I HAD TO PUT MY HAZARDS ON AND TURRN THE VEHICLE OFF THEN BACK ON AGAIN IN ORDER TO GET IT TO MOVE WHILE PUSHING THE GAS. THE CHECK ENGINE LIGHT REMAINED TURNED ON FOR 1-2 DAYS AND I WAS AFRAID TO DRIVE IT FAR. THEN IT MAGICALLY WENT OFF AS I WAS TAKING IT TO THE DEALERSHIP (WHICH I LIVE APPROX. 1.5 HOURS FROM) TO HAVE IT CHECKED OUT. IT WAS AT THE SHOP FOR 2 DAYS. THE DEALERSHIP TOLD ME THEY WERE UNABLE TO FIND AN ISSUE WITH IT AND "RELEARNED" THE SYSTEM. THE SECOND TIME IT HAPPENED (AUGUST 27, 2018), I WAS PULLING INTO MY LOCAL TACO BELL FOR MY LUNCH BREAK AND THE SAME THING HAPPENED AS BEFORE BUT INSTEAD OF MY CHECK ENGINE LIGHT COMING ON, MY BATTERY LIGHT CAME ON. JUST AS THE FIRST TIME, WHEN THIS HAPPENED THE CAR WOULD NOT MOVE WHILE PUSHING THE GAS PEDAL DOWN, SO AGAIN I HAD TO TURN MY HAZARDS ON, PUT IT IN PARK, TURN IT OFF, THEN BACK ON AGAIN IN ORDER TO GET THE VEHICLE TO MOVE. THE BATTERY LIGHT DID NOT STAY ON. IT HAS NOW BEEN AT THE DEALERSHIP FOR 3 DAYS AND I CAN PICK IT UP TOMORROW. THEY RAN A 4.5 HOUR TEST ON IT AND ALSO TEST DROVE IT SOME AND COULD NOT GET IT TO DUPLICATE THE ISSUE. AGAIN, THEY COULD NOT FIND ANYTHING AT ALL WRONG WITH THE VEHICLE AND AGAIN THEY "RELEARNED" THE SYSTEM. I HAVE BEEN LUCKY ENOUGH TO GET MY VEHICLE OFF THE HIGHWAY (BARELY), WHICH IS A COMPLETE DANGER; WHAT IF THE NEXT TIME IT HAPPENS, I AM UNABLE TO DO SO? I AM AFRAID TO DRIVE MY BRAND NEW CAR, ESPECIALLY WITH MY SON IN IT. I HAVE FOUND SEVERAL ONLINE FORUMS WHERE PEOPLE ARE HAVING THE SAME ISSUE WITH THIS VEHICLE. SOMETHING IS GOING ON AND IT IS DANGEROUS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11124535September 5, 2018
ELECTRICAL SYSTEM, ENGINE
VEHICLE BATTERY DIED WHILE DRIVING. HAS HAPPENED 3 TIMES. HAPPENS AT LOW SPEEDS. POWER STEERING IS TURNED OFF AND YOU MUST TURN CAR OFF AND TURN BACK ON. VERY DANERGOUS BECAUSE YOU CAN'T TURN YOUR STEERING WHEEL WHEN IT IS DYING SO EASILY COULD BE HIT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11124411September 4, 2018
ENGINE
TL* THE CONTACT OWNS A 2019 JEEP CHEROKEE. WHILE DRIVING AT VARIOUS LOW SPEEDS, THE ENGINE SEIZED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO LENOIR CITY CHRYSLER DODGE JEEP RAM (1206 E BROADWAY ST, LENOIR CITY, TN 37772, 865-321-8418) TO BE DIAGNOSED, BUT THE FAILURE COULD NOT BE DUPLICATED. THE MANUFACTURER WAS NOTIFIED AND STATED IF THE DEALER COULD NOT FIND A FAILURE, THEN THEY COULD NOT ASSIST. THE FAILURE MILEAGE WAS APPROXIMATELY 3,000. *DT CONSUMER STATED OIL LEVEL WAS VERIFIED FULL BY SERVICE TECH AND CONSUMER, JEEP HAS 3200 MILES NOW IS STILL FULL OF THE FACTORY OIL AND HAS NEVER ANY ADDED OR BEEN CHANGED. UPDATED 10/10/18*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11124420September 4, 2018
ELECTRICAL SYSTEM
THE VEHICLE'S INFOTAINMENT SYSTEM STARTED TO INTENSLY MALFUNCTION WHILE THE VEHICLE WAS STATIONARY. MULTIPLE FUNCTIONS STARTED TO MALFUNCTION SIMULTANEOUSLY INCLUDING THE RADIO, AIR CONDITIONING, AND WINDSHIELD WIPERS. THE INFOTAINMENT SYSTEM WOULD ALSO RANDOMLY TURN OFF AND TURN BACK ON. AFTER TURNING THE VEHICLE OFF TO SEE IF THAT WOULD FIX THE PROBLEM, THE VEHICLE CONTINUED TO EXPERIENCE MULTIPLE MALFUNCTIONS. THE VEHICLE THEN STARTED TO MOVE AND THE SAME ISSUES WERE STILL OCCURING. THIS INCIDENT HAPPENED ON A CITY STREET AND A HIGHWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11124436September 4, 2018
ENGINE
THE CAR STALLED AND CAME TO A COMPLETE STOP WHILE IN MOTION AND MAKING A LEFT HAND TURN ON A TWO-WAY STREET. WAS UNABLE TO START THE CAR BACK UP. AFTER 5 MINUTES OF TRYING, CAR STARTED AGAIN. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11124437September 4, 2018
ENGINE
VEHICLE STALLS WITHOUT WARNING WHILE DRIVING AT SPEED. THIS WAS EXTREMELY DANGEROUS WHEN IT OCCURRED ON THE HIGHWAY. IT HAS HAPPENED NUMEROUS TIMES AND WAS TOWED TO THE DEALER FOR REPAIR. WARNING LIGHTS FOR CHECK ENGINE, SERVICE ELECTRONIC THROTTLE CONTROL, SERVICE START/STOP SYSTEM, SERVICE ELECTRONIC STABILITY CONTROL, AND 4WD SYSTEM TEMPORARILY UNAVAILABLE LIGHT UP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11124449September 4, 2018
ELECTRICAL SYSTEM, ENGINE
I WAS STOPPED AT A RED LIGHT, WAITING TO TURN RIGHT AS I YIELDED TO OTHER TRAFFIC. I WAS SLOWLY MOVING FORWARD WHEN MY BATTERY LIGHT FLASHED AND MY CAR STALLED OUT AND STARTED ROLLING BACKWARD. I WAS IN A LOT OF TRAFFIC, SO I HAD TO PUT MY FLASHERS ON. A MAN OFFERED TO PUSH ME TO THE SIDE OF THE ROAD. I HAD ALREADY TURNED OFF MY CAR, BUT DECIDED TO TRY TURNING IT BACK ON. IT RESTARTED FINE; AND STARTED DRIVING AGAIN. THIS COULD HAVE BEEN EXTREMELY DANGEROUS IF I HAD BEEN DRIVING AT ANY HIGHER OF A SPEED. I ONLY HAVE 585 MILES ON THIS VEHICLE. I HAVE READ OTHER PEOPLE HAVING THE SAME EXACT ISSUES AND HAVE TAKEN THEM TO DEALERSHIPS WITH NO SOLUTION. *DT *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11124095September 3, 2018
ENGINE
MY 2019 JEEP CHEROKEE'S ENGINE HAS STALLED 3 TIMES PRIOR TO REACHING 3000 MILES. IN EACH CASE, I WAS TRAVELING AT A LOW SPEED GOING UP A SLIGHT INCLINE. THERE WAS NO WARNING, AND ONLY THE ORANGE BATTERY INDICATOR LIGHT SHOWED ON THE DISPLAY. THE FIRST TIME THE CHEROKEE'S ENGINE DIED, IT STARTED ONCE THE CAR WAS PLACED IN PARK AND THE IGNITION BUTTON WAS PUSHED. THE SECOND TIME THE CHEROKEE'S ENGINE RESTARTED ONCE THE CAR WAS PLACED IN PARK AND THE IGNITION BUTTON WAS PUSHED. IT RAN A FEW SECONDS, THE ENGINE DIED AGAIN, AND WHEN PLACED IN PARK AND THE IGNITION BUTTON WAS PUSHED, THE ENGINE HESITATED AND SOUNDED LIKE IT DID NOT WANT TO START. THE ENGINE FINALLY RESTARTED. WHEN I RETURNED THE CAR TO THE DEALERSHIP, THE SERVICE STAFF SAID THAT NO SERVICE CODE WAS GENERATED AND THAT THEY WERE UNABLE TO RECREATE THE PROBLEM. THE STAFF ALSO SEEMED UNAWARE OF ANY MANUFACTURER'S DEFECT WITH THE 2019 JEEP CHEROKEE'S ENGINE. I FIND THIS DISTURBING SINCE I HAVE READ SEVERAL POSTS ONLINE FROM OWNERS OF 2019 JEEP CHEROKEES STATING EXACTLY THE SAME PROBLEM. IS JEEP REALLY THIS UNCONCERNED ABOUT THE SAFETY OF ITS CUSTOMERS? JEEP NEEDS TO DO SOMETHING IMMEDIATELY BEFORE A FATAL ACCIDENT IS CAUSED FROM THIS DEFECT IN THEIR PRODUCT. *TT *AS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11124162September 3, 2018
ENGINE, UNKNOWN OR OTHER
I WAS IN MOTION APPROACHING A RIGHT TURN AND THE VEHICLE DIED ON ME WITHOUT ANY WARNING, IN THE MIDDLE OF TRAFFIC. AFTER PUTTING THE CAR IN PARK, IT TOOK 5 TRIES TO GET THE ENGINE TO TURN OVER. THAT WAS A HORRIFYING EXPERIENCE AND THE DEALER CLAIMS TO KNOW NOTHING. *DT\ CONSUMER STATED VEHICLE STALLED ALL OF THE DASH LIGHTS CAME ON. UPDATED 10/2/18*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11123878August 31, 2018
ENGINE, POWER TRAIN, UNKNOWN OR OTHER
VEHICLE IS SHUTTING OFF WHILE DRIVING, CAUSING LOSS OF STEERING AND EVERYTHING ELSE IN THE VEHICLE. THIS HAS HAPPENED TWICE. ONCE AT 30MPH, AND AT 50 MPH. LUCKILY I DID NOT WRECK OR HIT SOMEONE. THIS VEHICLE ISN'T SAFE TO DRIVE. SOMEONE IS GOING TO BE KILLED IF THIS IS NOT FIXED. THIS SEEMS TO BE RELATED TO A RECENT RECALL BY FCA AFFECTING OTHER 2019 JEEP CHEROKEE MODELS. THAT STATES: THE POWER TRAIN CONTROL MODULE MAY FAIL AND THE CUSTOMER WILL EXPERIENCE A NO START, A START AND IMMEDIATE STALL CONDITION, OR ENGINE STALL WHILE DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11123586August 30, 2018
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
THE CAR STALLS WHILE DRIVING FOR NO APPARENT REASON. THE ENGINE TURNS OFF AND THERE IS NO POWER ON THE DASHBOARD. THIS WILL HAPPEN REGARDLESS OF OIL LEVELS, EVEN THOUGH THE CAR HAS ALWAYS HAD THE PROPER OIL LEVEL. IT TAKES ABOUT 5 MINUTES TO TURN ON AGAIN WHEN YOU ARE IN THE MIDDLE OF THE STREET/FREEWAY WITH TRAFFIC BEHIND. THE DEALERSHIP WAS UNABLE TO FIND A PROBLEM, BUT IT KEEPS HAPPENING ON A DAILY BASIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11123196August 29, 2018
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
THE AUTO START/STOP FEATURE KICKS IN AS NORMAL, HOWEVER THE CAR DOES NOT START BACK AFTER DOING SO. THIS DOES NOT HAPPEN EVERY TIME BUT HAPPENS OFTEN ENOUGH TO CAUSE ISSUES, LIKE IN TRAFFIC, AND ON SLOPS. THE BRAKES LOCK UP, AND I HAVE MORE THAN ONCE STARTED ROLLING BACKWARDS. ALL GEARS FLASH ON THE DISPLAY, AND I MUST CYCLE THE KEY TO FIX THE ISSUE. POSSIBLY RELATED TO THE UNDERLYING ISSUE, BUT NOT THE START/STOP FEATURE, IF THE CAR IS IN NEUTRAL FOR ANY PERIOD OF TIME, SUCH AS WHEN BEING PULLED THROUGH A CAR WASH, THE EXACT SAME THING HAPPENS. WHEN I TRY TO SHIFT BACK INTO DRIVE TO PULL OUT OF THE CAR WASH, THE D FLASHES ON THE DISPLAY, NOTHING HAPPENS, NO MATTER HOW MUCH TIME I SPEND TRYING TO GET IT TO REGISTER, WHICH HONESTLY ISN'T MUCH, I HAVE TO GET OUT OF THE CAR WASH QUICKLY, NOTHING HAPPENS. I'M LEFT ONCE AGAIN HAVING TO CYCLE THE KEY AND RESTART THE VEHICLE. EVERY SINGLE TIME AFTER THE ISSUE HAPPENS WHEN THE VEHICLE HAS BEEN IN NEUTRAL, THE START STOP ISSUE OCCURS ON THE FIRST INSTANCE OF IT BEING ENGAGED. THE DEALERSHIP DOESN'T SEEM TO CARE, WOULDN'T EVEN TAKE A COPY OF MY VIDEO, AND ARE PUTTING SO MANY MILES ON MY BRAND NEW VEHICLE TO "REPLICATE" THE ISSUE. THIS HAS BEEN HAPPENING SINCE EARLY JULY, AND JEEP NOR CHRYSLER SEEMS TO HAVE ANY ANSWERS AS THEY'VE "NEVER SEEN THIS BEFORE".
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11123199August 29, 2018
ENGINE
VEHICLE WILL RANDOMLY SHUT OFF WHILE DRIVING. THERE IS NO SET OF CIRCUMSTANCES THAT THIS OCCURS. IT HAS BEEN TO THE DEALERSHIP 4 TIMES FOR THIS ISSUE. *TT *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11123367August 29, 2018
ENGINE, POWER TRAIN
I READY TOOK MY CAR 3 TIMES TO CHRYSLER DEALER, THE ISSUE IS WHILE I WAS DRIVING THE CAR SHUT OFF 5 TIMES ON THE LAST 3 WEEKS, THE DEALER TOLD ME THEY CANNOT DUPLICATE THE FAULT SO I NEED TO KEEP DRIVING LIKE THAT, BUT WHAT ABOUT IF THIS HAPPENS ON THE FREEWAY I WILL CRASH. I FEEL UNSAFE AND THE DEALER DON'T WANT TO DO ANYTHING BECAUSE THEY CANNOT DUPLICATE THE FAULT AND IS NOT A CHECK ENGINE LIGHT, AND I ASK WHAT ABOUT IF SOMETHING HAPPENS TO ME OR MY FAMILY AND THEY RESPOND WITH CHRYSLER WILL COVER EVERYTHING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11123110August 28, 2018
POWER TRAIN
WITHIN A 2 WEEKS AFTER I BOUGHT THE JEEP, WHILE DRIVING MY BRAND NEW JEEP CHEROKEE TRAIL-RATED, GOING OVER SPEED BUMPS AT A VERY LOW SPEED 3-5 MILES PH, I HEARD A GRINDING NOISE COMING FROM THE TRANSMISSION. TOOK THE JEEP BACK TO THE DEALER AND WAS ADVISED THAT THE MANUFACTURER, CHRYSLER, HAD INSTALLED A BRAND NEW TYPE OF TRANSMISSION, THEY FOUND NO PROBLEMS AT THIS TIME. AGAIN WITHIN 2 DAYS, I HAD TO BRING THE JEEP BACK TO THE DEALER AND THIS TIME I WAS ADVISED THAT THE TECHNICIAN VALIDATED MY CONCERNS AND PERFORMED A TRANSMISSION QUICK LEARN 5060 WC90. PART # COUNT: CLAIM TYPE W. IN ORDER WORDS MY COMPLAINT WAS VALID. ANOTHER WEEK LATER, AGAIN BROUGHT MY JEEP TO THE DEALER AND TWO DAYS LATER I RECEIVED A PHONE CALL FROM THE DEALER TELLING ME THAT THEY COULDN'T FIND THE NOISE AND FOR ME TO COME TO THE DEALERSHIP AND DRIVE MY JEEP WITH THE MANAGER IN ORDER TO REPRODUCE THE NOISE. I AM NOT MAKING UP THE NOISE BUT NOW AFTER THE VALIDATED THE FACT THAT THERE WAS A MANUFACTURER PROBLEM DUE TO THE FACT THAT IT IS A NEW TRANSMISSION, NOW THEY CAN'T FIND THE NOISE, THERE IS MOST DEFINITELY A SERIOUS PROBLEM AND THERE ARE NO RECALLS AT THIS TIME FOR THIS PROBLEM. I ANYBODY HAS A SIMILAR ISSUES, PLEASE LET EVERYBODY KNOW!!!!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11122110August 24, 2018
SERVICE BRAKES
FCA RECALL. RECEIVED A NOTICE OF BRAKE RECALL THAT COULD CAUSE BRAKES TO FAIL AND CRASH, WITHOUT ANY ADVANCED WARNING. CALLED JEEP DEALER WHO TOLD ME THEY ARE UNWILLING AT THIS TIME TO PERFORM THE REPAIR, BECAUSE THEY ARE GIVING PREFERENCE TO THEIR IN STOCK, UNSOLD UNITS. DEALER (FRED MARTIN SUPERSTORE) REFUSED TO OFFER AN APPOINTMENT TO ME FOR THIS RECALL AND SAID TO CALL BACK IN OCTOBER. I CONTACTED THE MANUFACTURER (JEEP/FCA) AND THEY CALLED THE DEALER AND CONFIRMED THE SAME. I CALLED ANOTHER JEEP DEALER AND WAS ABLE TO SCHEDULE THIS RECALL SERVICE, BUT THE SOONEST THEY COULD GET ME IN WAS SEPTEMBER 10TH, 2018. THIS ALL TOOK FIVE HOURS OF MY TIME AND I AM FORCED TO CONTINUE TO DRIVE WITHOUT THIS RECALL BEING PERFORMED, AND A SAFETY RISK, FOR AT LEAST 20 MORE DAYS. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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