Jeep Cherokee Complaints (2015)

1,794 consumer complaints on file.

#10744018July 27, 2015
SERVICE BRAKES, ELECTRICAL SYSTEM, POWER TRAIN
I LEASED THE VEHICLE ON 6/17/15. WITHIN A WEEK THE SERVICE PARK BRAKE LIGHT CAME ON BRIEFLY. DEALERSHIP SAID IT WAS A FLUKE. A FEW DAYS LATER. BACK SENSOR BEEP WOULD NOT TURN OFF WHILE DRIVING. DEALERSHIP SAID IT WAS A FLUKE. A DAY LATER POWER LIFT GATE WOULDN'T WORK FOR A DAY. DEALERSHIP SAID IT WAS A FLUKE. WHEN I CALLED THE DEALERSHIP THE FIRST TIME THEY PROCEEDED TO TELL ME CAR WAS SOLD TO ME WITH A REPROGRAMMING AIRBAG RECALL SO I TOOK IN TO GET FIX & HAVE OTHER ITEMS LOOKED AT. THEY NEVER LOOKED AT OTHER ISSUES. A WEEK LATER SERVICE BRAKE LIGHT CAME BACK ON I TOOK IN IMMEDIATELY. AFTER 3 DAYS SITTING IN THE SHOP THEY SAID 25 CODES CAME UP & NOT SURE HOW TO FIX. AFTER A WEEK OF THEM HAVING THE CAR THEY SAID IT WAS FIXED. AFTER 10 HRS OF HAVING BACK THE TRANSMISSION LIGHT CAME ON. I TOOK BACK TO SERVICE & THE MGR SAID CAR IS UNSAFE AND WOULD REQUEST A NEW VEHICLE FOR ME THAT WOULD TAKE 6 WKS TO GET. HE ALSO TOLD ME THE DEALERSHIP THEY GOT MY VEHICLE FROM HAD ISSUES W/CAR AND NEVER SAID ANYTHING. IN THE WEEK I HAVEN'T HAD THE VEHICLE I'VE BEEN GIVEN 6 LOANER CARS. 1 OF WHICH BROKE DOWN WITH SERVICE PARK BRAKE & TRANSMISSION LIGHTS ON AND COULD NOT SHIFT. I HAVE DEMANDED CHRYSLER TO CANCEL MY LEASE AND RETURN MY FUNDS OWED...UPDATED 09/22/15 *BF THE CONSUMER STATED THE NCDS ARBITRATOR AND CHRYSLER AGREED TO RELEASE THE CONSUMER FROM THE LEASE. THE CONSUMER WOULD ALSO BE REIMBURSED. UPDATED 12/9/2015*JS UPDATED 12/21/15*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10744021July 27, 2015
FUEL/PROPULSION SYSTEM, ENGINE, ELECTRICAL SYSTEM
THE JEEP IS BAD AND EXACTLY ENGINE, ELECTRICAL, FUEL PROPULSION SYSTEM, AND ATHER THINGS,
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10743585July 27, 2015
POWER TRAIN
NEEDS A NEW TRANSMISSION. HAS BEEN HESITATING WHEN STARTING OUT AND PULLING AWAY WHEN BRAKES WERE APPLIED. SERVICE ENGINE LIGHT CAME ON TO NOTIFY US OF PROBLEM. DEALERSHIP ADVISED THAT IT WAS PART OF A RECALL, BUT WE NEVER RECEIVED NOTIFICATION OF THIS RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10743788July 27, 2015
POWER TRAIN
TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE. WHILE DRIVING APPROXIMATELY 10 MPH, THE ACCELERATOR PEDAL WAS DEPRESSED AND THE VEHICLE HESITATED TO ACCELERATE WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER, WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER SEVERAL TIMES. THE TECHNICIAN STATED THAT THE TRANSMISSION SOFTWARE NEEDED TO BE UPDATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 6,277.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10743498July 26, 2015
VEHICLE SPEED CONTROL, ENGINE, POWER TRAIN
THE CAR WILL ACCELERATE AND RAISE RPM'S (SOMETIMES INCREASES SPEED BY 1MPH) BY ITSELF AT 26MPH WHILE COASTING FROM 30MPH OR GREATER . I'M PRETTY SURE THE CAR IS DOWNSHIFTING AT THIS POINT, BUT NO CAR I HAVE DROVE WILL ACCELERATE WHILE NOT PRESSING THE GAS. WHEN THE CAR IS DOWNSHIFTING FROM ANY OTHER SPEED, I CAN FEEL THE DOWNSHIFT HOWEVER THE CAR DOES NOT ACCELERATE LIKE IT DOES AT 26MPH. ONLY AT 26MPH IT ACCELERATES AT THE DOWN SHIFT. SOMETIMES THE ACCELERATION IS GREATER THEN OTHER TIMES, BUT HAPPENS 95% OF THE TIME. I WAS TOLD THIS IS A CHARACTERISTIC OF THE CAR AND IT NEEDS TO LEARN HOW I DRIVE. WHICH MAKES NO SENSE BECAUSE IF THIS IS A CHARACTERISTIC OF A CAR, IT IS A VERY UNSAFE ONE. I FEEL THAT THIS IS A SAFETY ISSUE AS THE CAR IS ACCELERATING ON ITS OWN WHILE I'M EXPECTING IT TO DE-ACCELERATE. A SOFTWARE UPDATE WAS DONE ON MY CAR, BUT THE ISSUE WAS NOT FIXED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10743516July 26, 2015
POWER TRAIN
THE JEEP SHIFTS UNEXPECTEDLY ALL OF THE TIME. WHEN YOU USE THE BRAKE GOING DOWN A HILL THE TRANSMISSION SHIFTS AND THE RPMS SHOOT TO 5,000! THE TRANSMISSION SHIMMIES WHEN YOU ARE IN SECOND GEAR. I HAVE BEEN BACK TO THE DEALERSHIP SEVERAL TIMES TO HAVE IT FIXED BUT THEY SAY IT NEEDS AN UPDATE FROM JEEP FOR THE FLASH OR SOMETHING WITH A CHIP. THEY CAN'T GET IT TO SHIFT NORMALLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10736039July 23, 2015
POWER TRAIN
SERVICE TRANSMISSION MESSAGE. HARD STEERING. 2000 RPM @ 30 MPH REPAIRED WITH SOFTWARE ON 07/18/15 SAME PROBLEM NEXT DAY CAR NOW NEEDS NEW TRANNY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10736141July 23, 2015
POWER TRAIN
TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT 70 MPH, THE ENTIRE INSTRUMENT PANEL ILLUMINATED. THE DIGITAL SPEEDOMETER READ 20 MPH AND THE SPEEDOMETER READING INDICATED 75 MPH WHEN DEPRESSING THE ACCELERATOR PEDAL HOWEVER THE VEHICLE HESITATED TO ACCELERATE. THE CONTACT WAS ABLE TO MERGE OVER TO THE EXIT AND COULD NOT ACCELERATE OVER THAN 10 MPH. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE REMEDY FAILED TO REPAIR THE VEHICLE. THE CONTACT MENTIONED THAT THE FAILURE OCCURRED INTERMITTENTLY. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 2,000. UPDATED 11/18/15*LJ UPDATED 12/06/2017*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10735641July 21, 2015
POWER TRAIN, SERVICE BRAKES, STEERING
AS I WAS DRIVING THE CAR NOTIFIED ME THAT MY 4WD WAS TEMPORARY SUSPENDED AND AFTER SOMETIME IT SHOWED SERVICE TRANSMISSION AND THE SERVICE LIGHT CAME ON AND MY STEERING WAS STUCK, IT WAS DIFFICULT TO CONTROL THE CAR BUT I MANAGED TO STOP THE CAR IN A REMOTE PLACE. AFTER I TRIED TO RESTART THE JEEP I COULD NOT RESTART IT AND THERE WAS NOT CRANKING NOISE AND I GOT 3 MESSAGES ON MY DASH. "SERVICE TRANSMISSION" "SERVICE PARK BRAKE" AND SVC 4WD. I HAVE HAD THE JEEP FOR LESS THAN A MONTH. IT JUST HAD 939 MILES ON IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10735236July 20, 2015
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE. THE CONTACT RECENTLY PURCHASED THE VEHICLE AND WAS NOT INFORMED OF THE RECALLS PERTAINING TO THE VEHICLE. THE CONTACT CALLED TO INQUIRE ABOUT THE VEHICLE SPEED CONTROL RECALL ON HER VEHICLE. THE MANUFACTURER WAS NOTIFIED. THE NHTSA CAMPAIGN NUMBER WAS UNKNOWN. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 09/21/15*LJ UPDATED 11/30/2017*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10735369July 20, 2015
POWER TRAIN, ELECTRICAL SYSTEM, ENGINE
6/19/2015: TRANSMISSION/ELECTRICAL ISSUE WHEN ATTEMPTING TO SHIFT THE VEHICLE INTO REVERSE IT WOULD SHIFT INTO NEUTRAL INSTEAD. HAD TO SHIFT TO PARK AND THEN BACK TO REVERSE BEFORE THE VEHICLE WENT INTO GEAR. THIS WAS THE FOURTH OCCURRENCE OF THIS ISSUE SINCE PURCHASE DATE. AIRBAG WARNING MESSAGE AND INDICATOR LIGHT TURNED ON WHEN SHIFTING FROM PARK TO REVERSE AND TO DRIVE. ELECTRONIC STABILITY CONTROL INDICATOR CAME ON REPEATEDLY WHILE DRIVING. 6/22/2015: TRANSMISSION/ELECTRICAL ISSUE VEHICLE WOULD NOT SHIFT FROM PARK TO REVERSE. AFTER SEVERAL MINUTES WAS ABLE TO PUT VEHICLE INTO PARK, AND EVENTUALLY POWERED VEHICLE OFF AND ON AND WAS THEN ABLE TO SHIFT FROM PARK TO REVERSE AND THEN DRIVE. AIRBAG WARNING MESSAGE AND INDICATOR LIGHT TURNED ON AND ELECTRONIC STABILITY CONTROL INDICATOR CAME ON. 6/23/2015: TRANSMISSION/ELECTRICAL FAILURE ODOMETER AT 800 MILES. WHILE DRIVING, THE VEHICLE SUDDENLY WENT OUT OF GEAR. CLIMBING A PARKING GARAGE RAMP THE VEHICLE STALLED, THE PARKING BRAKE TURNED ON, THE AIRBAG SERVICE MESSAGE AND INDICATOR TURNED ON, THE SERVICE ENGINE LIGHT CAME ON, THE WINDSHIELD WIPERS CAME ON, THE MEDIA CONSOLE AND BLUETOOTH CONNECTION FAILED. AFTER SEVERAL MINUTES OF ATTEMPTING TO SHIFT GEARS (COULD NOT GET THE VEHICLE INTO PARK, DRIVE, OR REVERSE, AND PARKING BRAKE KEPT ENGAGING), WAS FINALLY ABLE TO POWER THE VEHICLE OFF. ONCE THE VEHICLE WAS POWERED BACK ON, WAS ABLE TO SHIFT TO DRIVE, AND DROVE DIRECTLY TO THE DEALERSHIP. CHECK ENGINE LIGHT REMAINED ON AND ELECTRONIC STABILITY CONTROL INDICATOR CAME ON REPEATEDLY WHILE DRIVING. DELIVERED VEHICLE TO DEALERSHIP FOR INSPECTION AND REPAIR, AND AM AWAITING RESOLUTION AS OF 7/20/2015.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10734715July 17, 2015
UNKNOWN OR OTHER
THIS VEHICLE SHAKES BAD AT TAKE OFF FROM A STOP OR MAKING A LEFT OR RIGHT TURN TOOK IT NOW 4 TIME DEALER CAN'T FIX IT DON'T UNDER STAND WHAT'S WRONG! TOOK IT IN 7-15 2015 KEPT OVER NITE DEALER CALLED CHRYSLER TRY TO REPROGRAM THE BRAIN DID NOT WORK PICK IT UP NEXT DAY CALLED DEALER TOLD THEM IT STILLS SHAKES DEALER SAID THEY WILL CALL CHRYSLER AGAIN OK IT'S NOW 7-172015 STILL WAITING FOR PHONE CALL STILL DRIVING THE SHAKING BRAND NEW JEEP WILL TELL PEOPLE NOT TO BUY A JEEP!!! I WORKED FOR CHRYSLER 34 YEARS AGAIN WILL TELL PEOPLE NOT BUY THIS JEEP MAYBE BECAUSE OF THE TRANS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10734584July 16, 2015
ENGINE
TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE. WHILE DRIVING AT VARIOUS SPEEDS, THE LOW OIL PRESSURE AND BATTERY WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS ABLE TO RESTART. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO A DEALER WHO WAS UNABLE TO DIAGNOSE THE CAUSE OF THE FAILURE. THE CONTACT MENTIONED THAT THE VEHICLE WAS LOSING EXCESSIVE OIL AND CONSTANTLY NEEDED OIL TO BE ADDED. THE VEHICLE WAS THE TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 4,800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10733983July 14, 2015
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE. WHILE DRIVING AT A LOW SPEED, THE VEHICLE ACCELERATED INDEPENDENTLY. THE CONTACT APPLIED THE BRAKE PEDAL AND WAS ABLE TO STOP THE VEHICLE. THE FAILURE RECURRED SEVERAL TIMES INTERMITTENTLY. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSTIC TESTING ON MULTIPLE OCCASIONS; HOWEVER, THE VEHICLE WAS NOT ABLE TO BE DIAGNOSED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 1,900. MA 10/6 UPDATED 11/16/2017*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10733747July 13, 2015
POWER TRAIN, VEHICLE SPEED CONTROL
GOING DOWN HILL, THE CAR ACCELERATED 8 TO 12 MILES AN HOUR FASTER THAN THE CRUISE WAS SET FOR. CAR KEEPS ACCELERATING UNTIL YOU HIT THE BRAKE. DOES NOT HOLD THE SET CRUISE SPEED LIMIT. I BROUGHT IT TO THE DEALER AND AFTER 1 1/2 HOURS THEY TOLD ME MY CHEROKEE LIMITED WAS NOT EQUIPPED WITH AN ADAPTIVE CRUISE CONTROL WITH STOP AND GO. I WAS TOLD BY THE SERVICE WRITER I JUST HAVE TO HIT THE BRAKE UNTIL THE DECLINE IS OVER AND THEN HIT RESUME ON THE PANEL. I KNOW THIS IS INCORRECT SO IS THERE A FIX FOR THIS? WE ARE TAKING A LONG DRIVE TRIP TO PENNSYLVANIA AND I WILL NEED THE CRUISE TO ENJOY MY TRIP. THE CONSUMER STATED THE ISSUE WAS THE TRANSMISSION. UPDATED 10/15/15*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10733812July 13, 2015
POWER TRAIN
I HAVE A 2015 JEEP CHEROKEE LATITUDE 4X4 V6 JUST DID THE RECALL UPDATE WITH A OIL CHANGE. I ALSO WAS ALMOST HIT FROM ONCOMING TRAFFIC. CAR WOULDNT GO AS I WAS TRYING TO MAKE A LEFT THRU TRAFFIC! I AM LUCKY THAT THE OTHER CAR DIDN'T HIT ME IT WAS WITHIN INCHES! IT ALSO SPEEDS UP AS I SLOW TO A STOP! THE TRANSMISSION LIGHTS AND THE A! COMES ON AFTER 4 UPDATES NOW IT SHIFTS BAD AND HAS BEEN THE THE SHOP FOR 2 WEEKS WITH NO IDEA WHAT THEY ARE GOING TO DO NEXT! THE MECHANIC AT THE DICK HANNAH DEALERSHIP IS ON VACATION NOW! THEY SAID THEY ARE WAITING ON PARTS THEY ORDERED EVEN THOUGH HE HAS NOT TOOK THE TRANSMISSION APART YET! I GET 2 DIFFERENT STORIES FROM THE DEALERSHIP AND JEEP! I THINK THIS CAR WILL HURT SOMEONE IF THEY DONT FIX THIS ISSUE! AT THIS POINT I DONT FEEL SAFE WITH MY FAMILY IN THIS " FUTURE ACCIDENT MAKER"! I SPENT WELL OVER 35,000 FOR THIS CAR!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10733536July 13, 2015
UNKNOWN OR OTHER
VEHICLE STARTED DISPLAYING MALFUNCTION INDICATOR LIGHT (MIL) & HAD ERROR CODES U0402 & U1424. DEALER WHERE I BOUGHT THE VEHICLE PERFORMED RECALL R01 - FLASH OF TCM & PCM (TOOK ABOUT 3 HOURS). IN JUNE, I RECEIVED NOTICE OF RECALL R05, WHICH I HAD PERFORMED & ALSO ADVISED DEALERSHIP OF MIL LIGHT ( SAME ERROR CODES U0402 &U1424). DEALER PERFORMED R05 SERVICE & CLEARED ERROR CODES & ADVISED I SHOULD HAVE NO FURTHER ISSUES. JULY 2, THE MIL & THE START/STOP ERROR LIGHT CAME ON. THIS WAS APPROXIMATELY 11, 800 MILES. THE LIGHTS WENT OFF AFTER MULTIPLE DRIVE CYCLES OVER 4 DAYS, BUT CAME BACK ON MONDAY. I CALLED A LOCAL JEEP DEALERSHIP & GOT AN APPOINTMENT FOR SATURDAY, 7/11/15. BETWEEN MONDAY & THE APPOINTMENT, THE MIL & START/STOP ERROR LIGHTS WENT OFF AND CAME BACK ON AFTER MULTIPLE DRIVE CYCLES. THIS HAPPENED 5 TIMES BETWEEN 7/2 & 7/11. EACH TIME, THE ERROR CODES WERE U0402 AND U1424. THE DEALER COULD NOT SEE THAT THE TCM & PCM FLASHES HAD BEEN DONE, SO THEY WERE DONE AGAIN (ALMOST 3 HOURS TO COMPLETE). I WAS ADVISED THIS SHOULD RESOLVE THE ISSUE. SEVERAL DRIVE CYCLES & 2 DAYS LATER, THE SAME 2 LIGHTS ARE BACK ON WITH THE SAME 2 ERROR CODES & I HAVE TO TAKE IT BACK FOR THE 4TH TIME FOR THE SAME MALFUNCTION ERROR CODES. SINCE THIS IS TRANSMISSION-RELATED, I HAVE CONCERNS ABOUT THE SAFETY OF MY VEHICLE AT THIS POINT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10733460July 12, 2015
POWER TRAIN, VEHICLE SPEED CONTROL, ELECTRICAL SYSTEM
TRANSMISSION FAILED AT 1,000 MILES. DEALER REPLACED WITH A REDESIGNED VERSION. I STARTED TO GET A WOBBLE IN THE FRONT END WHILE I WAS ACCELERATING. I BROUGHT IT BACK AND THEY SAID THAT IT WAS A KNOWN ISSUE AND THEY WERE REDESIGNING THE FRONT AXLES BUT THE FIX WASN'T OUT YET. A FEW WEEKS LATER THE METAL FRAME IN MY SUNROOF BROKE AND THE WEATHER STRIPPING FELL OUT AND I COULDN'T CLOSE THE SHADE. THEY INFORMED ME THAT THE ENTIRE SUNROOF ASSEMBLY HAD TO BE REPLACED BECAUSE THE FRAME WAS DEFECTIVE. THE WOBBLE CONTINUED TO GET WORSE AND THE CAR WAS SHIFTING ROUGHER THAN EVER. I KEPT TELLING THE DEALERSHIP THAT THERE WAS SOMETHING WRONG, AND THEY SAID "THAT'S HOW THE NEW 9 SPEED TRANS BEHAVE". WHEN I BROUGHT THE CAR IN FOR THE SUNROOF REPLACEMENT I ASKED THEM TO LOOK AT THE WOBBLE AND TRANS AGAIN, AND THEY INFORMED ME THAT THE FRONT AXLE WAS INDEED BAD. THEY PUT IN THE REDESIGNED AXLES, AND REPLACED THE ENTIRE SUNROOF. I CONTINUE TO HAVE SERIOUS TRANSMISSION ISSUES AND THEY PUT IN A NEW VALVE BODY AND UPDATED THE SOFTWARE. IT'S WORSE THAN EVER. I KEPT COMPLAINING TO JEEP AND ALL THEY SAID WAS "THE DEALERSHIP CAN'T REPLICATE YOUR PROBLEM." I ACTUALLY HAD THE SERVICE MANAGER IN THE CAR WITH ME AND HE VERIFIED THAT THE CAR DOES NOT DRIVE PROPERLY- AND WHEN JEEP CALLED ME, THEY TOLD ME THAT I HAD TO GO TO ANOTHER DEALERSHIP. THIS CAR IS NOT SAFE. IT HESITATES WHEN YOU STEP ON THE GAS, THEN IT JERKS VERY HARD INTO SECOND GEAR, IT WILL ACCELERATE ON IT'S OWN BECAUSE IT CAN'T FIND A GEAR TO DOWNSHIFT, AND THE ENGINE WILL SPONTANEOUSLY REV ON IT'S OWN IF I AM DESCENDING A HILL AND ITS TRYING TO DOWNSHIFT. THE CAR WILL LEAP FORWARD AND ACCELERATE UNTIL I PRESS THE BRAKE HARD ENOUGH TO SLOW IT DOWN AND IT WILL FINALLY SHIFT. THE RPMS WILL GO UP FOR SEVERAL SECONDS AFTER I'VE APPLIED THE BRAKE. THE VEHICLE ALSO ROLLS SEVERAL INCHES AFTER I PUT IT IN PARK NOW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10733514July 12, 2015
POWER TRAIN
PURCHASED A NEW 2015 JEEP CHEROKEE LATITUDE 4/9/15. IN MAY (APPROX 700 MILES) I STATED TO NOTICE A WOBBLE WHEN ACCELERATING & THE VEHICLE LUNGED WHEN STOPPING & STARTING. THE LUNGE WAS SO POWERFUL THAT I THOUGHT I WAS GOING TO HIT THE CAR IN FRONT OF ME. TOOK IN FOR SERVICE 5/29. THEY REPROGRAMMED THE TCM MODULE. WOBBLE CAME BACK & BY JUNE 8TH IT WAS WOBBLING & HESITATING (ONCE IT HAPPENED IN AN INTERSECTION). I CALLED SERVICE DEPT ON JUNE 9TH. TOOK IT IN ON JUN 10TH TO HAVE ONE OF THEIR GUYS TAKE IT FOR A SPIN. WHILE WAITING, THEY TOLD ME JEEPS DO "CERTAIN THINGS OTHER CARS DON'T". I TOLD THEM I SEARCHED THE INTERNET & APPARENTLY THERE IS A KNOW PROBLEM & BROUGHT A PRINTOUT OF SOME OF THE OTHER CUSTOMER COMPLAINTS. THEY SAID "CAN'T GO BY THAT"... I RODE WITH THEIR TECH & HE SAID HE NEVER FELT ANYTHING LIKE THAT. HE GOT HIS SERVICE MANAGER SO THEY GO TAKE IT FOR A RIDE TOGETHER. THEY REPLACED THE AXLES (6/12) BUT SAID THE WOBBLE IS STILL THERE. THEY'D CONTACTED CHRYSLER VIA EMAIL & WAS TOLD NOT TO DUMP ANYMORE PARTS IN THE VEHICLE. THEY KNOW WHAT THE ISSUE IS (BUT THEY WOULDN'T TELL THE DEALER) & A TCB WAS COMING OUT IN AUG. THERE WAS NOTHING THAT COULD BE DONE UNTIL THEN. THEY SAID (IN THEIR EMAIL) THE CAR WAS SAFE TO DRIVE. REALLY? TOOK CAR BACK ON 7/3. WORK WAS DONE THE SAME DAY, THEY REPROGRAMMED THE TCM AGAIN. ON THE WAY HOME I STOPPED TO GET GAS & WHEN LEAVING THE GAS STATION THE CAR LUNGED ME INTO THE ROAD! BY 7/7 THE WOBBLE WAS MORE INTENSE. BY 7/8 CAR WAS SLOW TO ACCELERATE FROM A STOP, COULD BARELY KEEP UP WITH TRAFFIC. CALLED CASE MANAGER ON 7/9 SAID WHATEVER THEY DID MADE IT WORSE. HIS SOLUTION WAS TO TAKE BACK IN FOR SERVICE BECAUSE I CAN'T DRIVE A CAR LIKE THAT! HE CALLED TO MAKE APPOINTMENT AND THE EARLIEST THEY HAD WAS 7/20 (11 DAYS LATER). THESE CARS ARE UNSAFE & SOMEONE IS GOING TO GET HURT! PLEASE DO SOMETHING!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10733116July 10, 2015
SERVICE BRAKES
TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE. WHILE DRIVING APPROXIMATELY 65 MPH, THE BRAKE PEDAL WAS DEPRESSED AND THE VEHICLE BEGAN TO VIBRATE. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DISCOVERED THAT ALL FOUR BRAKES AND ROTORS WERE EXCESSIVELY OVERHEATED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 480.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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