Jeep Cherokee Complaints (2019)

1,674 consumer complaints on file.

#11155501December 2, 2018
UNKNOWN OR OTHER
WHEN ACCELERATING AT 4000RPMS, THE VEHICLE SHAKES AND SPUTTERS AND BLOWS GRAY/BLACK SMOKE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11155337December 1, 2018
UNKNOWN OR OTHER
I BOUGHT MY 2019 JEEP CHEROKEE LATTITUDE PLUS 4X4 AND FROM DAY ONE THE RADIO HAS ACTED UP. I HAVE TAKEN IT BACK TO THE DEALER 4 TIMES FOR THEM TO RESOLVE THE PROBLEM THEY PUT IN A NEW RADIO ONE TIME, A ANTENNA, THE NEXT AND SAID THEY DID SOME REWIREING. WHAT HAPPENS IS WHEN I START MY VEHICLE EITHER THE RADIO WILL PLAY OR IT WONT ( WELL PLAYS BUT YOU CANT HEAR ANYTHING UNLESS YOU TURN THE VOLUME WAY UP ALL MOST MAXIMUM BEFORE YOU CAN START TO HEAR IT). AFTER EACH TIME THEY SAID THEY HAD IT FIXED. IT ALSO WHEN NOT WORKING WHEN YOU HIT SEARCH STATIONS IT WILL GO FROM 95.9 AND KEEP GOING WITH OUT STOPPING BACK TO 95.9 SO NO STATIONS ON SEARCH TO STOP ON.THEY SAID THEY ARE NOT SURE WHAT TO DO NEXT IF IT ACTS UP.SO AFTER BEING FRUSTRATED I DID A SEARCH ON MY JEEP AND FOUND THIS WEB PAGE WITH OTHER PEOPLE SOME WITH THE EXACT SAME VEHICLE AS MINE HAVING THE SAME PROBLEM. I DID HAVE VIDEO BUT NOT SURE HOW TO GET IT OFF OF GOOGLE PHOTOS TO PUT ON HERE.THE RADIO ONLY DOES IT ON START UP AND MIGHT WORK THE NEXT TIME AND NOT THE NEXT OR WORK A FEW TIMES THEN NOT THE NEXT YOU NEVER KNOW WHEN IT WILL ACT UP. HERE IS THE WEBSITE WITH OTHERS HAVING THE EXACT SAME PROBLEM AS ME. HTTPS://WWW.CARGURUS.COM/CARS/DISCUSSION-T77884_DS954131 SO CAN SOMEONE HELP ME OUT / LET ME KNOW WHAT TO DO NEXT THANKS...(XXXXX) PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11155134November 30, 2018
ENGINE
THIS PROBLEM OCCURS ALMOST EVERYTIME YOU START THE JEEP AND TRY TO DRIVE. IT WILL LET ME DRIVE ABOUT A QUARTER OF A MILE AND THEN THE VEHICLE WILL DIE WHEN DEACCELERATING AND LOSE POWER STEERING. AFTER PUTTING IT BACK IN PARK AND LETTING IT SIT FOR A FEW MINUTES IT WILL USUALLY RESTART BUT IT TAKES ABOUT 5-10 SECONDS FOR IT TO START. I HAVE 5300 MILES ON THE CAR AND IT IS CURRENTLY BACK AT THE DEALER FOR THE SECOND TIME THIS MONTH TO TRY AND PINPOINT THE ISSUE. DEFINITELY, A SAFETY HAZARD AS IT HAS STALLED TWICE IN THE MIDDLE OF INTERSECTIONS, ONCE ALMOST CAUSING AN ACCIDENT WITH MY WIFE AND TWO YEAR OLD IN THE CAR. HOPEFULLY, THEY RECTIFY THE ISSUE ON THIS VISIT OR WE WILL BE GETTING RID OF THE CAR AND STEERING CLEAR OF JEEP FROM HERE ON OUT. *BF. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11155156November 30, 2018
POWER TRAIN
CHECK ENGINE LIGHT CAME ON. CAR STARTED STALLING AFTER SHIFTING GEARS, AS IF IT WAS IN NEUTRAL INSTEAD OF DRIVE AND/OR REVERSE. WASN'T REACHING SPEEDS EASILY. RPMS AT 60 MPH WAS 3.5 AN I COULDN'T GET OVER 62.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11155219November 30, 2018
FUEL SYSTEM, GASOLINE, ELECTRICAL SYSTEM, ENGINE
TODAY WE BOUGHT A NEW 2019 JEEP CHEROKEE VIN [XXX] FROM QUIRK DEALERSHIP IN BRAINTREE MA. THE CAR STALLED 100 FEET FROM THE DEALERSHIP LEAVING THE LOT - NO ABILITY TO STEER ALL SYSTEMS DIED. THESE CARS NEED TO BE RECALLED, VERY SCARY IN TRAFFIC WITH NO ABILITY TO MOVE. THIS IS NOT THE FIRST COMPLAINTS I HAVE SEEN, PLEASE HELP THE CONSUMER BY RECALLING THESE VEHICLES. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11154501November 28, 2018
ELECTRICAL SYSTEM
THE RADIO VOLUME CONTINUALLY FADES IN AND OUT ALL OF THE TIME. MANY 2019 OWNERS HAVE THE SAME PROBLEM. FACTORY ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11154241November 27, 2018
UNKNOWN OR OTHER
RADIO CONTINUES TO GO IN AND OUT AFTER 4 TIMES AT THE DEALERSHIP. THIS PROBLEM DOES NOT OCCUR EVERY TIME THE CAR IS STARTED, BUT IT WILL BE IMMEDIATE WHEN YOU TURN THE CAR ON IF THE RADIO WILL WORK OR NOT. MY CAR HAS BEEN UPDATED WITH NEW PROGRAMS, NEW RADIO SYSTEM PUT IN, AND THE ISSUE IS STILL NOT RESOLVED. THE DEALERSHIP AT OLIVER C. JOSEPH IN BELLEVILLE, IL STATED THEY ARE NOT SURE WHAT THE ISSUE IS. I WILL BE TAKING MY CAR BACK IN FOR THE FIFTH TIME DUE TO THE RADIO ISSUE NOT BEING FIXED. ALSO, IF THE RADIO STARTS OUT WORKING PROPERLY WHEN THE CAR IS INITIALLY STARTED IT WILL NOT HAPPEN SUDDENLY. EITHER IT WORKS OR DOESN'T WORK WHEN THE CAR IS FIRST STARTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11154106November 26, 2018
SERVICE BRAKES, POWER TRAIN
AT HIGHWAY SPEEDS WITH CRUISE CONTROL SET, THE CARS TRANSMISSION AND ENGINE RPM WOULD INCREASE TO AS MUCH AS 5500 RPM DURING DECELERATION. SPEED WOULD FLUCTUATE AS MUCH AS 12 MPH (INCREASE OR DECREASE FROM SET CRUISE SPEED). DEALERSHIP HAS HAD VEHICLE IN THEIR POSSESSION FOR TWO MONTHS AND STILL HAS TWO OPEN RECALLS THAT HAVE BEEN UNRESOLVED. DEALERSHIP HAS FAILED TO FIX OR REPLACE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11153320November 23, 2018
UNKNOWN OR OTHER
TAKARA RECALL MY 2019 JEEP CHEROKEE, LESS THE 6K MILES, CAUGHT ON FIRE WHILE DRIVING DOWN THE ROAD. I PULLED OVER TO FIND FLAMES IGNITING BY WHERE MY ENGINE MEETS THE TRANSMISSION. I QUICKLY PUT IT OUT WITH WATER. CONTACTED THE INSURANCE COMPANY FOR A CLAIM AN TOW. THE CALLED CRYSTER TO FILE A REPORT WITH THEM AS WELL. IT'S NOW A WEEK LATER, I'VE MISSED WORK AN HAVE NO RENTAL FROM CRYSTER AB ANY INFORMATION OTHER THEN IT'S BEING INVESTIGATED WHEN I WAS ASSURED IT WOULD TAKE 2-4 DAYS AFTER I MADE THE CLAIM.*DT CONSUMER STATED HOOD ERUPTED IN FLAMES. VIN UNAVAILABLE.*JB*DT*JB
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11153327November 23, 2018
UNKNOWN OR OTHER
TL* THE CONTACT OWNS A 2019 JEEP CHEROKEE. WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE ERUPTED INTO FLAMES. THE CONTACT PULLED THE VEHICLE OVER AND DISCOVERED SMOKE AND FLAMES COMING FROM THE ENGINE UNDER THE HOOD. THE CONTACT EXTINGUISHED THE FLAMES. A POLICE REPORT WAS NOT FILED AND THERE WERE NO INJURIES. THE VEHICLE WAS RESTARTED AND THE POWER STEERING FAILED. THE VEHICLE WAS TOWED BY THE INSURANCE COMPANY TO ROUTE 1 CHRYSLER DODGE JEEP RAM OF LAWRENCEVILLE (2700 BRUNSWICK PIKE, LAWRENCE TOWNSHIP, NJ 08648, (609) 454-6516), BUT THEY DENIED RESPONSIBILITY BECAUSE THERE WAS MUD ON THE UNDERCARRIAGE. THE MANUFACTURER WAS CALLED AND THE CASE WAS TO BE ASSIGNED AND INVESTIGATED BY A SPECIAL DIVISION. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE FAILURE MILEAGE WAS 6,000. THE VIN WAS UNKNOWN.*DT*JB
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11152785November 20, 2018
SERVICE BRAKES, ENGINE, POWER TRAIN
WHEN TURNING AROUND THE VEHICLE MAKES A WEIRD NOISE AND THE BRAKES ARE NOT STABLE WHILE TRYING TO BRAKE IT DOESN'T RESPOND IMMEDIATELY PULLING FORWARD THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11152297November 18, 2018
UNKNOWN OR OTHER
THIS VEHICLE HAS TOO MANY SYSTEMS INTEGRATED INTO AND CONTROLLED BY A SINGLE COMPUTER. AFTER ONLY THREE WEEKS (LESS THAN 600 MILES) THE RADIO WOULD NOT TUNE CORRECTLY AND WOULD SOMETIMES TURN OFF THE HEATER WHEN CHANGING A STATION. THIS IS NOT A SAFETY ISSUE BUT THE COMPUTER CONTROLLED TRANSMISSION STARTED TO MAKE NOTICEABLE NOISES AND VIBRATIONS DURING SHIFTS, STARTING AT THE SAME TIME WHILE DRIVING ON A MODERATE SPEED HIGHWAY . I BELIEVE THAT THE COMPUTER IS NO LONGER FUNCTIONING AS INTENDED AND MAY CAUSE UNANTICIPATED PERFORMANCE ANOMALIES WHICH COULD PROVIDE CHALLENGES FOR WHICH THE DRIVER IS UNPREPARED. IT APPEARS THAT FAR TOO MUCH COMPUTER CONTROL HAS BEEN ATTEMPTED ON THIS CAR AND THE TECHNOLOGY IS NEITHER PROVEN NOR RELIABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11151746November 15, 2018
UNKNOWN OR OTHER, VEHICLE SPEED CONTROL
MY CAR SHUT DOWN TWICE WHILE DRIVING ON THE EXPRESSWAY. THERE WAS PLENTY OF GAS AND NO REASON FOR IT TO SHUT DOWN. ALL OF THE DASHBOARD LIGHTS FLASHED AND THEN THERE WAS NO ABILITY TO STEER OR CONTROL THE CAR. I HAD BREAK, SWITCH THE GEARS FROM DRIVE TO PARK AND THEN RESTART THE CAR. LUCKILY TRAFFIC WAS SLOWED OR ELSE MY CHILD AND I WOULD'VE BEEN HIT FROM BEHIND. I TOOK THE CAR TO THE DEALERSHIP AND WAS TOLD THAT THE OIL WAS LOW AND IT COULD BE EXCESSIVE OIL CONSUMPTION. THAT COULD HAVE LEAD TO THE STALLING. THERE WERE NO WARNING LIGHTS INVOLVED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11151233November 13, 2018
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2019 JEEP CHEROKEE. WHILE DRIVING 64 MPH WITH THE CRUISE CONTROL ACTIVATED, THE RPMS INCREASED TO 5,000 AND THE VEHICLE ACCELERATED TO 89 MPH. WHEN THE CONTACT DEPRESSED THE BRAKE PEDAL, THE VEHICLE DID NOT DECELERATE. ONCE THE CRUISE CONTROL WAS DEACTIVATED, THE VEHICLE DECELERATED. THE VEHICLE WAS NOT TAKEN TO A DEALER TO BE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 2,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11150936November 12, 2018
ELECTRICAL SYSTEM, POWER TRAIN, VEHICLE SPEED CONTROL
WAS AT A 4 WAY STOP SIGN GETTING READY TO PULL OFF WHEN VEHICLE STOP WORKING. TRIED TO RECRANK THE VEHICLE BUT IT TOOK 5 MINUTES TO START AGAIN. CALLED DEALERSHIP AND TOOK IT TO THE SERVICE DEPARTMENT. ABOUT A WEEK AND A HALF LATER VEHICLE STARTED HAVING ISSUES AGAIN. VEHICLE STARTED TO STALL AND HAVE A VERY SLOW TAKE OFF. TAKE OFF WAS SO SLOW UNTIL I HAD TO SIT 15 MINUTES BEFORE TAKE OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11150273November 9, 2018
UNKNOWN OR OTHER
THIS IS IN REFERENCE TO MY 2019 JEEP CHEROKEE LATITUDE PLUS. THE RADIO FADES IN AND OUT MOST OF THE TIME. AFTER INITIAL STARTUP IT MAY OR MAY NOT WORK PROPERLY. IF IT DOES NOT WORK (FADES IN AND OUT) THEN IT WILL NOT CORRECT ITSELF. THE ONLY WAY TO POSSIBLY GET THE RADIO TO WORK PROPERLY WOULD BE TO RESTART THE VEHICLE. THEN IT MAY OR MAY NOT CORRECT ITSELF. THIS HAPPENS ON THE AM/FM STATIONS. IT DOES NOT HAPPEN WHILE USING SIRRUS RADIO. THIS OCCURS ABOUT 75% OF THE TIME ON STARTUP. 25% OF THE TIME IT WORKS PROPERLY. WHEN IT IS NOT WORKING, THERE IS ONLY ONE OR TWO STATIONS THAT WILL BE ABLE TO BE TUNED IF USING THE AUTO TUNING BUTTON. IT WILL TUNE TO THE ONE STATION (HOWEVER, IT STILL FADES IN AND OUT). THE DEALER HAS REPLACED THE RADIO TO NO AVAIL. THEY ARE TRYING THE ANTENNA HOWEVER THERE ARE SEVERAL OWNERS WHO REPORT THAT DOES NOT WORK EITHER. ALTHOUGH THIS IS NOT NECESSARILY A SAFETY CONCERN IT IS STILL A MAJOR PROBLEM WITH MY $33,000 VEHICLE. WE NEED TO KNOW HOW TO GET THIS RECTIFIED. THIS HAS BEEN HAPPENING SINCE THE DAY I PICKED UP MY VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11150331November 9, 2018
POWER TRAIN
TRANSMISSION HAS SERIOUS DELAY IN DOWNSHIFTING WHEN YOU STEP ON THE GAS PEDDLE WHEN YOU NEED TO SPEED UP FOR ANY REASON ESPECIALLY TO PASS ANOTHER VEHICLE. THIS IS ALL THE TIME WEATHER IN CITY OR HIGHWAY. IT SEEMS THE TRANSMISSION CAN'T MAKE ITS MIND UP ON WHAT TO DO AND WHAT GEAR TO DOWNSHIFT TO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11145330November 5, 2018
POWER TRAIN, ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2019 JEEP CHEROKEE. WHILE DRIVING APPROXIMATELY 15 MPH, THE VEHICLE STALLED AND AN UNKNOWN ELECTRONIC SYMBOL ILLUMINATED. THE VEHICLE WAS TAKEN TO CROWLEY CHRYSLER JEEP DODGE RAM (860-261-3000, LOCATED AT 1461 FARMINGTON AVE, BRISTOL, CT 06010) WHERE THE SOFTWARE WAS UPGRADED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER AND AN UNKNOWN FAILURE CODE WAS LOCATED. THE DEALER ALSO DIAGNOSED AND REPLACED THE ENGINE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND ADVISED THE CONTACT TO FILE FOR AN ARBITRATION. THE CONTACT FILED FOR AN ARBITRATION. THE FAILURE RECURRED AND THE SAME DEALER INSTALLED A FLIGHT CONTROLLER TO TRACK THE FAILURES. THE CONTACT LATER RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V739000 (POWER TRAIN). THE VEHICLE WAS REPAIRED PER THE RECALL AND THE CONTACT STATED THAT THE VEHICLE "APPEARED TO BE REPAIRED"; HOWEVER, SHE WANTED THE VEHICLE REPLACED. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11149466November 5, 2018
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
CAR WILL STALL WHILE IN MOTION AND COME TO A COMPLETE STOP. IT'S VERY DANGEROUS TO HAVE A NEW CAR STALL IN THE MIDDLE OF TRAFFIC. I HAVE CONTACTED THE DEALER AND THEY HAVE NO
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11144959November 2, 2018
UNKNOWN OR OTHER
MY RADIO CUTS IN AND OUT ON MOST FM STATIONS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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