Jeep Cherokee Complaints (2015)

1,794 consumer complaints on file.

#11605803August 1, 2024
VEHICLE SPEED CONTROL
Once I stop my vehicle doesn’t accelerate normally and jerks right after. Also the service shifter light came on and won’t go off.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605834August 1, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2015 Jeep Cherokee. The contact stated that while driving at various speeds, the engine was overheating, and the check engine warning light was illuminated. The contact stated that the vehicle was leaking coolant. The vehicle was taken to a local dealer where the failure was related to a defective oxygen sensor. The vehicle was repaired; however, the failure persisted. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 108,000. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604865July 27, 2024
POWER TRAIN
PTU failed. This is a known engineering failure in these models and there is no recall for it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604491July 25, 2024
UNKNOWN OR OTHER
I was notified of the recall on my Jeep :safety recall campaign 49A/23V-338 I took time off work to bring it due to the dealership never having business hours outside of 9-5 ( I work the same ). I was told that the part needed was not available and they had no projected time frame to fix it . Now fast forward to yesterday I get another card for the same thing . At least 7 months passed I guess the good thing is my car hasn’t burned but if this is urgent why do big companies get away with doing nothing . This make has had multiple recalls in the few years I had it .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604211July 24, 2024
POWER TRAIN
The contact's son owns a 2015 Jeep Cherokee. The contact stated that on several occasions while in reverse(R), there was a repeated thump coming from the vehicle. The contact stated while driving at various speeds on several occasions, the transmission inadvertently shifted into Drive-2 and remained stuck in second gear. Additionally, the contact observed an unknown message that appeared, and the check engine warning light was illuminated. The vehicle was steered off the highway, shifted into park, and then back in drive; however, Drive-2 remained selected. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 158,323.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604291July 24, 2024
ELECTRICAL SYSTEM, STRUCTURE:BODY, SERVICE BRAKES
My 2015 Jeep Cherokee started having strange electrical issues. Sometimes the automatic lift gate would not open or close. Sometimes the parking brake would engage and not release. At times the parking brake would engage and I would not be able to drive the car. It would engage within seconds of starting to drive the car, leaving the car lurching forward or unable to move (in the middle of the street). I noticed there seemed to be water leaking into the car around the back right near the power lift gate. I managed to disengage the emergency brake to drive the car to the mechanic. The mechanic could not get the brake released and had to tow the car to an electrical specialist. I paid around $2000 for a new harness for the park break as well as other issues related to the water damage corroding the electrical equipment at the power lift gate. 16 months later and I am having the same issue again. I brought the Jeep to the dealer and they told me the brakes are corroded in addition to the recall on the power lift gate. I believe this (corroded brakes) may also be from the lift gate water leak issue. The recall repair will take months I am told. In the meantime I cannot open the lift gate and so cannot have a diagnostic done on the water leak at the lift gate that continues to enter into the electrical system at the back of the car (liftgate area), likely doing more damage again to the other electrical components such as brake release and brakes. I called the recall line at Chrysler to ask for an expedited recall service and they declined, saying the vehicle is safe to drive. Please there must be a recall on the water leaks causing all of these electrical safety issues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11603885July 22, 2024
POWER TRAIN
The contact owns a 2015 Jeep Cherokee. The contact stated while driving at an undisclosed speed, the contact noticed a failure with the transmission. The contact stated the vehicle jerked abnormally. There was no warning light illuminated. The vehicle was able to restart; however, the failure recurred. The dealer was not contacted, and the vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The failure mileage was approximately 160,403.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11602964July 17, 2024
POWER TRAIN
SER 4WD lights and beeps went on they turn off and back on within 5 minutes. Took to a repair shop and they stated it’s a PTU. However can’t get it fixed because no parts are available . Repair shop said there has been recalls on this problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11602013July 14, 2024
POWER TRAIN, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
The service shifter light comes on intermittently on my 2015 jeep Cherokee latitude. Service shifter light comes on dash and all lights on the shifter assembly are solid red. The service shifter light will not go off until the car is turned off and back on. It causes the heads up display to be blocked until the vehicle is turned off to reset the lights. The transmission feels like it is missing a gear or slipping between gears just before the service shifter light comes on. It does not have a solid time that it comes on. You can be driving down the road and it just comes on or you can be putting the car into reverse and it comes on. The jumper and bezel along with the shifter assembly has been replaced 2 times already. The first time it was replaced at my cost on April 8, 2022. The second time was replaced on November 30, 2023. My vehicle will be going into the dealership again because the service shifter light has come on again on July 14, 2024. This is a known issue and no one is doing anything about it after 90 plus complaints have already been filed with you.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11601023July 10, 2024
POWER TRAIN
After the recall was completed on the drive spline and the software was updated the transmission started to hold gears, miss gears, and hard shift so badly at times where I almost was rear ended getting onto the highway numerous times.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11600417July 9, 2024
UNKNOWN OR OTHER, ELECTRICAL SYSTEM, ENGINE
I've done searches with Carfax and there's 4 or more recalls on my Jeep but it's not wanting to do anything now it won't even start I just drove it and the night before and I believe there's an electrical problem a transmission problem and I don't know what else and yes the car Financial Place knows about it and the place where I bought it from
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11600200July 8, 2024
ELECTRICAL SYSTEM
Parking brake automatically engaged and left me stranded. I had it towed to the dealer and they found water in the spare tire compartment dealer . The repair tech said that water had damaged the parking brake module as well as others . I do not live in any area that has been flooded
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11598803July 4, 2024
POWER TRAIN
Driving on highway and SVC 4WD indicator appeared then an alert message on dash saying sensor overheated and 4WD is no longer available. Had a loss of acceleration, poor shifting, and hard grinding noise coming from either the ptu or transmission.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595474June 20, 2024
POWER TRAIN
Since very beginning, this vehicle has issue with shifting gears. In the middle of the road, it abruptly shifts the gears with scary noise and whole car vibrates like someone crashes you. I was in the dealer twice for this problem and there was a recall as well. But it didn't fix the issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595395June 19, 2024
AIR BAGS
Right rear seat airbag deployed alone while driving. Airbag signal came on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11594797June 17, 2024
PARKING BRAKE
The contact owns a 2015 Jeep Cherokee. The contact stated while stopped at a traffic light, the vehicle failed to move after releasing the brake pedal. The contact noticed that the parking brake had engaged independently. The brake light was illuminated. The contact was unable to release the parking brake. The vehicle was towed to the local dealer, where it was diagnosed and determined that the parking brake had seized. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was approximately 87,416. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11592507June 4, 2024
ELECTRICAL SYSTEM, POWER TRAIN, VEHICLE SPEED CONTROL
El problema del carro está en los cambios . El carro se apaga emos pasado varias veces por riesgos . Sé a llevado varias veces a reglar. Y vuelve hacer lo mismo . Reporte recall w47
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11591395May 29, 2024
AIR BAGS, SERVICE BRAKES, ELECTRICAL SYSTEM
Jeep has never been in accident properly and regularly maintained when driving on freeway all of the sudden out of nowhere service airbag system and service park brake pop up I was fearful for my life when getting home not knowing if airbags will work heaven forbid I get in car accident or car may roll over onto street because park brake is not working I went to dealership and asked what's wrong with viechole did manufacturer put in faulty airbags or installed broken brake they refused to tell me what the issue is unless I pay them over $500 just to know what's wrong with car I told them car was never in accident properly maintenanced the problem has to be with manufacturer they said unless I pay $500 they will not tell me what's wrong with the jeep please investigate jeep for failed car parts.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11589460May 18, 2024
SERVICE BRAKES, ENGINE
Vehicle alerts to ‘service parking brake’ and engages parking parking brake without warning. Shifter has gotten stuck in N, unable to shift out for some time. Shifting in secondary incident resulted in a clunking when shifted to Drive as well as vehicle deceleration after driving for one minute. Safety is affected for all as the vehicle coasts to a stop in traffic. Towing to repair shop required twice, where no issue was found by service technicians either time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11589280May 17, 2024
POWER TRAIN
i had the "Service 4WD" light come on in my vehicle. Being concerned, I started researching what it could be. While looking into the issues I found that a lot of Jeep customers (all different models) are having PTU failures. Of course the diagnosis came back that I needed to replace the PTU. My concern is that from what I have read, the vehicle could just stop going into gear. How is it that other vehicles of the year and model are covered but mine is not. I've worked in the automotive industry for years and I understand production dates and all that, but if they are having so many issues why are any vehicle not covered? It seems to me that they know there is a major problem and not addressing it across the board. I have contacted Jeep and was explained all the things that are no longer covered on my vehicle, but nothing about the issue I am having, other than "Uh Yeah, that's not covered". It has soured my opinion of owning a Jeep. This is my 2nd Jeep, I also have an 06 Commander, which I am having to replace the engine in. At this point I think maybe I should just forget owning any Jeep vehicles because they don't stand behind their vehicles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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