Jeep Cherokee Complaints (2019)

1,674 consumer complaints on file.

#11234532July 24, 2019
ELECTRONIC STABILITY CONTROL (ESC), FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
JEEP DOES NOT ACCELERATE PROPERLY. STILL HAS OTHER ISSUES STATED IN OTHER COMPLAINT; GRINDING, LURCHING. THIS CAR IS A FAIL. FILED A LEMON CLAIM THAT WAS IGNORED AND AM ABOUT TO RE FILE FOR ALL THE OTHER PROBLEMS OCCURRING. I CAN'T USE CRUISE CONTROL BECAUSE THE RPMS GET WAAAY TOO HIGH FOR ME TO TRUST. THE HILLS BETWEEN PAYSON AZ AND SHOW LOW AZ ARE TOO MUCH FOR THE COMPUTER TO MANAGE, I'M WORRIED THE ENGINE WILL BLOW. AIR BAGS DID NOT DEPLOY WHEN I WAS REAR ENDED. NOW I KNOW WHY. THEY ARE RECALLED. THIS IS A DEATH TRAP I AM PAYING 32K FOR, AND I AM LIVID. I WILL NEVER BUY JEEP AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11234609July 24, 2019
ENGINE
CAR TURNED OFF WHILE DRIVING DUE TO LOW OIL PRESSURE. THE VEHICLE WAS ONLY4,000 MILES INTO THE OIL CHANGE. NO WARNING THE CAR WAS TURNING OFF, AND I WAS IN THE MIDDLE OF A VERY BUSY ROAD WHEN IT TURNED OFF. THIS DESIGN IS A FLAW AND ONE THAT WILL CAUSE SERIOUS ACCIDENTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11234620July 24, 2019
ELECTRICAL SYSTEM
IGNITION NOT STARTING AT ALL WHILE PUSHING STARTER BUTTON AND PRESSING BRAKE PEDAL. JEEP HAS BEEN IN THE SHOP SEVERAL TIMES. KEY FOBS REPLACED, STARTER BUTTON REPLACED AND RECEIVER HUB REPLACED. JEEP CONTINUES TO HAVE THIS PROBLEM INTERMITTENTLY OVER THE LAST 6 MONTHS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11233900July 22, 2019
UNKNOWN OR OTHER
TL* THE CONTACT OWNS A 2019 JEEP CHEROKEE. THE CONTACT STATED THAT AFTER PARKING THE VEHICLE APPROXIMATELY 5 MINUTES LATER SMOKE WAS PRESENT COMING FROM UNDER THE HOOD. NO FLAMES WERE PRESENT BUT SEVERAL PARTS UNDER THE HOOD HAD MELTED. NO FURTHER INFORMATION WAS AVAILABLE. THE FIRE DEPARTMENT WAS NOT CALLED TO THE SCENE. THE VEHICLE WAS THE TOWED TO THE LOCAL DEALER ATLANTIC JEEP (555 SUNRISE WHY, WEST ISLIP NY). THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 4,000. *DT*JB*DT *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11233528July 20, 2019
SERVICE BRAKES, ENGINE, FUEL/PROPULSION SYSTEM
THE VEHICLE DECIDES TO REVERSE IN PARK AND IN DRIVE WHILE OPERATING THE VEHICLE ON THE ROAD. THE SHIFTING IS HARD CALIBRATION AND CHUGS. THE ENGINE HAS STALLED IN THE MIDDLE OF DRIVING AND COMPLETELY TURNED ITSELF INDEFINITELY OFF. WHILE DRIVING INTO THE PARKING SPACE THE VEHICLE HAS NUMEROUSLY AND SPONTANEOUSLY DECIDED TO REVERSE IN PARK. THE SAME HAS HAPPENED IN DRIVE. THE AUTO ENGINE SHUT OFF DOESN'T WORK PROPERLY AS THE COMPUTER GETS CONFUSED AS TO WHICH GEAR IT IS IN WHEN IT STARTS UP. THE RADIO LIKES TO TURN ITSELF ONCE IN A WHILE SO I'D SAY THATS MECHANICAL ALTHOUGH THE LEAST OF MY WORRIES. I RECENTLY EXPERIENCED PARKING IN MY FRONT YARD .. THE "D" STARTS BLINKING IN DRIVE AND THE VEHICLE STARTS INDEFINITE REVERSING...... THIS SUV ALSO HAS BAD FUEL EFFICIENCY GETTING 12 MILE PER GALLON ON FREEWAY AND ROAD. NOT SAFE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11233529July 20, 2019
SERVICE BRAKES, ENGINE, FUEL/PROPULSION SYSTEM
THE VEHICLE DECIDES TO REVERSE IN PARK AND IN DRIVE WHILE OPERATING THE VEHICLE ON THE ROAD. THE SHIFTING IS HARD CALIBRATION AND CHUGS. THE ENGINE HAS STALLED IN THE MIDDLE OF DRIVING AND COMPLETELY TURNED ITSELF INDEFINITELY OFF. WHILE DRIVING INTO THE PARKING SPACE THE VEHICLE HAS NUMEROUSLY AND SPONTANEOUSLY DECIDED TO REVERSE IN PARK. THE SAME HAS HAPPENED IN DRIVE. THE AUTO ENGINE SHUT OFF DOESN'T WORK PROPERLY AS THE COMPUTER GETS CONFUSED AS TO WHICH GEAR IT IS IN WHEN IT STARTS UP. THE RADIO LIKES TO TURN ITSELF ONCE IN A WHILE SO I'D SAY THATS MECHANICAL ALTHOUGH THE LEAST OF MY WORRIES. I RECENTLY EXPERIENCED PARKING IN MY FRONT YARD .. THE "D" STARTS BLINKING IN DRIVE AND THE VEHICLE STARTS INDEFINITE REVERSING...... THIS SUV ALSO HAS BAD FUEL EFFICIENCY GETTING 12 MILE PER GALLON ON FREEWAY AND ROAD. NOT SAFE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11233299July 19, 2019
ENGINE, POWER TRAIN, VEHICLE SPEED CONTROL
IN MOTION. PROBLEM WITH VEHICLE, ANY SPEED, ESPECIALLY CRUISE CONTROL ON. SPEED SET AT [EX) 25 MPH, TRAVELING DECLINE JEEP DOWNSHIFTS FROM 6TH. GEAR TO 3RD. GEAR. RPM JUMPS TO 4200 FROM 1500 RPM. ENGINE STARTS RACING AS TURBO KICKS IN. TRANSMISSION UP SHIFTS TO HIGHER GEARS. RPM STAYS HIGH, VEHICLE DOUBLES ITS SPEED. OCCURS ANY SPEED. ANY HILL. ON INTERSTATE WITH GRADES. NO MATTER WHAT ROADWAY OR SURFACE. DID THIS THE FIRST DAY WE BOUGHT IT. MY WIFE DIDN'T TELL ME IT CONTINUED. I FOUND STILL OCCURRED WHEN I TOOK FOR 3000 MILE SERVICE. SHE SAID SHE JUST AVOIDED CRUISE CONTROL. IT WILL DO THIS ON A GRADE ALSO IF CRUISE IS OFF. LONGER GRADES. AT THE 3000 MILE SERVICE I INFORMED DEALER DUTCH MILLER AND CALLED FCA JEEP I REGISTERED A CASE #.THAT DAY IN JUNE. DEALERSHIP DIDN'T FOLLOW THROUGH WITH JEEP, OR VISA VERSA. JEEP COULDN'T REACH US FOR PHONES WERE OUT FOR 3 WEEKS DUE TO STORMS. JEEP SUSPENDED. I CALLED JEEP CSM LAST WEEK. THEY WANTED ANOTHER TECH REVIEW. THE JUNE SERVICE REVIEW INCLUDED TAKING A BRAND NEW IDENTICAL JEEP LIMITED 2.0 TURBO AND SIMULATE. IT WAS WORSE THAN OURS. IT ACTUALLY RED LINED RPM ON GRADE OF RT 119 AT OAKWOOD INTERSTATE 64 ACCESS DEALERSHIP AGREED A PROBLEM. NO KNOWN REPAIR. COMPUTER SOFTWARE OR ENGINEERING UPDATE REQUIRED BY JEEP. DEALER DID NOT REPORT TO JEEP CSM ON FIRST SERVICE CALL. DUE TO LENGTH OF TIME, WE NEEDED TO REPEAT. TOOK IN AGAIN 07/18/2019. SERVICE WRITER JUST TYPED PART OBSERVATION OF FIRST VISIT. I CONTACTED JEEP TO BE SURE THEY WERE AWARE. JEEP CASE MGR. CONTACTED BILLY AT DEAR WHO KNEW NOTHING OF ISSUE AND STATED HE THOUGHT IT DID WHAT THE OTHER JEEPS DID. CASE MGR. TOLD ME I COULD TAKE TO ANOTHER DEALER FOR A DIFFERENT CASE MGR. I EMPHASIZED THIS IS A DANGEROUS CONDITION. MICHAEL DIDN'T WANT TO BE CONCERNED WITH ISSUE, IT IS DANGEROUS, AND I WAS REPORTING. SVC. MGR.SAID HE HAD SPOKEN TO MICHAEL,IN THE HOUR I HAVE VIDEO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11233059July 18, 2019
ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2019 JEEP CHEROKEE. WHILE DRIVING VARIOUS SPEEDS THE VEHICLE SUDDENLY SHUT OFF. THE VEHICLE WAS TAKEN TO WORLD JEEP (681 STREWSBURY AVE, STREWSBURY, NJ) WHERE IT WAS DIAGNOSED THAT THERE WAS A LOOSE BATTERY ELECTRICAL CABLE. THE CABLE WAS REPLACED, BUT THE FAILURE CONTINUED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE ALTERNATOR WAS FAULTY. THE ALTERNATOR WAS REPLACED, BUT THE FAILURE CONTINUED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 85,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11233196July 18, 2019
STRUCTURE:BODY:HOOD
TL* THE CONTACT OWNS A 2019 JEEP CHEROKEE. WHILE DRIVING VARIOUS SPEEDS, THE HOOD SHIMMIED AND SHUDDERED. THE CONTACT WAS CONCERNED THAT THE HOOD LATCH WOULD DETACH AND IMPACT THE DRIVER WHILE THE VEHICLE WAS IN OPERATION. WATERTOWN FORD CHRYSLER (1600 9TH AVE SE, WATERTOWN, SD 57201, (605) 886-5844) SERVICED THE HOOD BY ADJUSTING VARIOUS KNOBS, WHICH THE CONTACT FELT WAS AN INTERIM REMEDY RATHER THAN A PERMANENT SOLUTION. THE MANUFACTURER WAS CONTACTED AND ADVISED THE CONTACT TO GET A SECOND OPINION. BILLION CHRYSLER, JEEP, LINCOLN, MERCURY, MAZDA (3401 WEST 41ST, SIOUX FALLS, SD 57106, 605-361-1919) INSPECTED THE VEHICLE, BUT DID NOT PROVIDE A CAUSE FOR THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 4,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11233354July 17, 2019
ELECTRICAL SYSTEM
2019 JEEP CHEROKEE. CONSUMER WRITES IN REGARDS TO ILLUMINATED AUTO STOP START LIGHT. *LD THE CONSUMER STATED THE DEALER ADVISED NOT TO RUN THE A/C ON HIGH DUE TO THE BATTERY NOT HAVING ENOUGH VOLTAGE. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232816July 17, 2019
SERVICE BRAKES
WHILE FLAT TOWING OUR 2019 JEEP CHEROKEE LATITUDE PLUS 4X4 BEHIND OUR MOTOR HOME, THE EMERGENCY BRAKE ENGAGED ITSELF AND BEFORE WE COULD GET STOPPED IN ABOUT 1/2 OF A MILE, THE BACK TIRES AND WHEELS ON THE CAR WERE DESTROYED. THIS IS NOT A COMPLAINT NOR AM I LOOKING TO HOLD SOMEONE RESPONSIBLE. MY CAR HAS BEEN REPAIRED BY MY VEHICLE INSURANCE COMPANY. I MERELY WANT TO REPORT WHAT HAPPENED TO HELP JEEP DETERMINE WHY THIS OCCURRED. I CALLED THE DEALERSHIP IN PEORIA, ARIZONA WHERE WE PURCHASED IT AS WELL AS THE JEEP DEALER IN JOPLIN, MO WHO REPLACED THE TIRES AND WHEELS. THEY BOTH TOLD ME THAT ON A BUMPY STRETCH OF HIGHWAY WITH NUMEROUS POT HOLES, AS THIS SECTION OF ROAD WAS, THAT THE "COMPUTER" TURNS ON THE EMERGENCY BRAKE. AGAIN, WE WERE TOWING IT BEHIND THE MOTOR HOME AND HAD DONE SO ON NUMEROUS OCCASIONS. THERE ARE A SET OF STEPS THAT YOU HAVE TO DO BEFORE TOWING THE VEHICLE, WHICH I HAVE DONE MANY TIMES WITHOUT ANY PROBLEMS. I CALLED JEEP HEADQUARTERS THREE TIMES TODAY AND THEY TOLD ME THAT THEY DID NOT HAVE ANYONE WHO WOULD BE INTERESTED IN BEING INFORMED OF THIS. HAD THIS HAPPENED WHILE MY HUSBAND OR I WERE ACTUALLY DRIVING THE CAR, INSTEAD OF TOWING IT, IT COULD HAVE BEEN DANGEROUS AS I ASSUME IT ALSO WOULD HAVE ENGAGED THE AIRBAGS. AGAIN, I JUST WANT TO KNOW WHY THIS HAPPENED AND I AM FEARFUL IT COULD HAPPEN AGAIN. I'M NOT INTERESTED IN BLAME, LIABILITY, OR RESPONSIBILITY. I ONLY WANT JEEP TO KNOW WHAT HAPPENED AND SEE IF THE EXPLANATIONS I'VE BEEN GIVEN ARE REASONABLE OR NOT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232502July 16, 2019
ELECTRONIC STABILITY CONTROL (ESC), ENGINE, VEHICLE SPEED CONTROL
BRAND NEW JEEP RAIL HAWK 34 MILES AT TIME OF PURCHASE 410 MILES KNOCK SENSOR AND CHECK ENGINE 1812 MILES ETC AND MAP SENSOR 2325 MILES ETC THE LAST TWO TIMES LOST ALL THROTTLE AND NO POWER GOING UP VAIL PASS IN CO. ALMOST REAR ENDED BY A SEMI AND HAD TO PULL OVER ON THE SHOULDER, LIMP MODE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232159July 16, 2019
ENGINE, POWER TRAIN
VEHICLE HESITATES WHEN ACCELERATING, CAUSING A LAG IN MOTION. HAVE HAD ISSUES WHERE LACK OF ACCELERATION HAS PLACED MY WIFE AND I INTO A DANGEROUS SITUATION OF BEING IN AN ACCIDENT, LIKE WHEN TRYING TO MERGE IN TRAFFIC. THIS HAS BEEN HAPPENING SINCE MY WIFE BOUGHT THE VEHICLE IN NOVEMBER, 2018. TOOK IN TO THE JEEP DEALER IN COLORADO SPRINGS AND WAS TOLD THAT NOTHING COULD BE DONE UNTIL JEEP DECIDES TO ISSUE A SOFTWARE UPDATE. HAVE SEEN SIMILAR COMPLAINTS (HUNDREDS OF THEM) POSTED ON NHTSA AND CARCOMPLAINTS.COM . CHRYSLER/JEEP NEEDS TO ADDRESS THIS PROBLEM BEFORE SOMEONE IS INJURED OR KILLED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11231737July 14, 2019
AIR BAGS
AIR BAG LIGHT COMING ON INTERMITTENTLY. AND A MESSAGE ON THE SCREEN THAT THE AIR BAG SYSTEM NEEDS REPAIR. I CALLED ONE DEALER AND THEY COULD NOT EVEN GIVE ME A DAY TO BRING IT IN. STOPPED AT ANOTHER DEALER AND IT WAS ABOUT 13 DAYS BEFORE I COULD GET IT IN. I DID FINALLY GET IT INTO THE DEALER. THAT VERY DAY THERE WAS A REPORT TO THE DEALERS OF AN ISSUE. THAT WAS ON JUNE 20. THEY DO HAVE A RECALL ONLINE, I HAVE RECEIVED NOTHING IN THE MAIL. THERE STILL IS NO FIX APPARENTLY. IT HAS BEEN OVER A MONTH. THIS HAPPENS WHEN THE VEHICLE IS IN MOTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11231564July 13, 2019
ENGINE
ENGINE STALLS INTERMITTENTLY WHILE IN MOTION TURNING LEFT AND INTERMITTENT DELAY BETWEEN PUSHING THE GAS PEDAL AND HAVING ACCELERATION START WHEN TRAVELING AT MODERATE SPEED. ENGINE ALREADY REPLACED UNDER WARRANTY WITH THE SAME SYMPTOMS OCCURRING. ENGINE REPLACED AT 5K MILES, SYMPTOMS REPEATING AT 8K MILES. *DT*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11231515July 12, 2019
STEERING, UNKNOWN OR OTHER
JEEP CHEROKEE EATS ENGINE OIL TOO QUICKLY. ON MY 3RD OIL CHANGE IN LESS THAN 10 MONTHS LESS THAN 2500 MILES DIFFERENCE. CAR DOES NOT LET YOU KNOW WHEN THE VEHICLE HAS NO MORE OIL IT WILL STALL WITH NO WARNING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11231171July 11, 2019
POWER TRAIN, VEHICLE SPEED CONTROL
NEW CAR, 2 WEEKS OLD WITH 800 MILES WILL NOT HOLD SPEED WITH CRUISE CONTROL WHILE GOING DOWN HILL. IN FACT , THE CAR ACTUALLY ACCELERATES WITH ENGINE. THIS HAPPENS AT ALL SPEEDS. DEALERS AND FACTORY SAYS "IT IS A CHARACTERISTIC OF ALL 9 SPEED TRANSMISSIONS". IT IS A DANGEROUS SITUATION. IN ANOTHER TRANSMISSION RELATED ISSUES, THE CAR MAKES A LOUD CLUNK WHEN DRIVING BETWEEN 30-50 MPH ON A FLAT ROAD WHEN LIGHTLY PUTTING FOOT ON ACCELERATOR. IT IS SO LOUD AND HARD YOU CAN HEAR AND FEEL IT OVER THE RADIO. AGAIN WE ARE TOLD THIS "IS A CHARACTERISTIC OF THE 9 SPEED TRANSMISSIONS"! UNACCEPTABLE! A CLASS-ACTION LAWSUIT NEEDS TO FILED AGAINST THE MANUFACTURER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11230411July 9, 2019
ENGINE, FUEL/PROPULSION SYSTEM
MY VEHICLE STALLS UPON ACCELERATION Z I'VE BEEN TOLD IT WAS BAD GAS AS WELL AS NEEDING AN OIL CHANGE, BUT THE PROBLEM CONTINUES. *BF CONSUMER STATED MY CURRENT MILEAGE IS RIGHT AT 15,000. I FIRST NOTICED THE STALL ISSUE SHORTLY AFTER PURCHASING THE VEHICLE IN JULY OF 2018. I RECEIVED A NOTICE OF A RECALL THAT COULD CAUSE THE VEHICLE TO STALL. IT REQUIRED REPROGRAMMING AND THAT WAS DONE IN OCTOBER. I HAVE NOTICED THE STALLING AT VARIOUS TIMES SINCE THEN. MY LAST OIL CHANGE WAS IN APRIL AT JUST UNDER 10,000. I GO BY THE OIL LIFE INDICATOR ON MY INSTRUMENT PANEL AND I HAD IT CHANGED WHEN I HAD ABOUT 15% LEFT ON MY OIL LIFE. THERE IS NOT CHIME OR WARNING THAT POPS UP WHEN THE STALL HAPPENS. I AM USUALLY ACCELERATING AFTER HAVING TO SLOW DOWN OR STOP. THE RPMS REDLINE, BUT THE VEHICLE FEELS LIKE I AM PUSHING THE BRAKES. IT WILL THEN "KICK IN" AND ACCELERATE AT A HIGH SPEED EVEN IF I'M BARELY PRESSING THE GAS PEDAL*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11229741July 6, 2019
ENGINE, UNKNOWN OR OTHER
VEHICLE WITH 23 K MILES WITH OIL CONSUMPTION AND COOLANT PROBLEMS, WITH NO INDICATOR WARNING OF LOW OIL OR COOLANT LEVEL. THIS VEHICLE COULD SHUT OFF WITH NO WARNING, WHICH COULD CAUSE AN ACCIDENT. THIS IS A BRAND NEW VEHICLE THAT NOW WILL HAVE TO GO THROUGH OIL CONSUMPTION PROGRAM. ACCORDING TO NUMEROUS ONLINE COMPLAINTS, THIS ISSUE HAS BEEN ONGOING. THIS COULD BE A POTENTIALLY HUGE SAFETY ISSUE THAT NEEDS TO BE ADDRESSED AND/OR RECALLED IMMEDIATELY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11229597July 5, 2019
ENGINE, VEHICLE SPEED CONTROL
I NOTICED A LAG IN A INCREASE IN SPEED & STALLING IN THE ENGINE WHEN THE VEHICLE IS IN OPERATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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