Jeep Cherokee Complaints (2019)

1,674 consumer complaints on file.

#11290754December 22, 2019
STEERING
WHILE DRIVING AT SPEEDS OF 50MPH OR HIGHER THE STEERING WILL FREEZE OR LOCK BRIEFLY NOT ALLOWING YOU TO MAKE STEERING ADJUSTMENTS. ADDED FORCE IS NEED TO CORRECT THE STEERING PATH OF VEHICLE. ACTS AS IF THE STEERING HAS A DEAD SPOT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11290452December 21, 2019
ENGINE, POWER TRAIN, VEHICLE SPEED CONTROL
VEHICLE DRIVING AND WHEN COMING TO A STOP IT SEEMS LIKE THE AUTO TURN OFF WANTS TO TURN OFF EVEN BEFORE STOPPING. FEELS LIKE ITS GOING TO STALL. ALSO LEAVING A RED LIGHT WHEN IT AUTO TURNS ON IT JERKS AND THEN SWITCHING FROM FIRST TO SECONG GEAR IT JERKS. THE TRANSMISSION HAS SO MUCH LAG SWITCHING GEARS AND PICKING UP SPEED IT ALSO JERKS AND TAKES FOREVER TO PICK UP SPEED. BUT MY MOST CONCERN IS GEAR SWITCHING AND JERKING AND ALMOST STALLING WHEN COMING TO A STOP WITH THE AUTO SHUT OFF TRYING TO TURN OFF WHILE DRIVING. AND WHEN IT TURNS BACK ON IT JERKS WHEN YOU GIVE IT SLIGHT GAS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11290238December 20, 2019
ELECTRICAL SYSTEM, WHEELS
TIRE PRESSURE GAUGE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11290052December 19, 2019
AIR BAGS
ON DECEMBER 6, 2019, DURING A RETURN TRIP FROM LOUISIANA TO TEXAS, THE AIRBAG WARNING LIGHT ON THE DASHBOARD TURNED ON AND OFF TWO TIMES OVER A SEVEN HOUR PERIOD WHILE DRIVING ON A HIGHWAY. ON DECEMBER 19, 2019, THE AIRBAG WARNING LIGHT TURNED ON AS I WAS LEAVING THE HOUSE. IT STAYED ON FOR APPROXIMATELY 2 MINUTES AND THEN WENT BACK OFF. THIS WAS WHILE WHILE DRIVING ON A CITY STREET. I HAVE SEEN A TOTAL OF THREE EVENTS WHERE THE AIRBAG WARNING LIGHT HAS SWITCHED ON AND THEN OFF WHILE DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11289986December 18, 2019
STEERING
AT HIGHWAY SPEEDS 60-75, WHILE MAKING SMALL CORRECTIONS WHILE DRIVING STEERING BECOMES SLIGHTLY TIGHT AND THEN STEERING GIVES IN AND JERKS. TIGHTNESS AND JERK HAPPENS IN BOTH DIRECTIONS. HAPPENS IN EVERY DRIVE AT HIGHWAY SPEEDS ONLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11289219December 16, 2019
POWER TRAIN, VEHICLE SPEED CONTROL
ACCELERATING IS JERKY AND MANY TIMES DOES NOT SHIFT CORRECTLY AS SPEED INCREASES (INTO NEXT GEAR ON LEFT HAND SIDE ). ALSO, AS VEHICLE GOES DOWN SMALL HILLS IT SEEMS LIKE IT DOESN'T UNDERSTAND HOW TO HANDLE THE DECEASE IN ACCELERATION. ALSO, WHEN SHIFTING FROM REVERSE TO DRIVE, IT TAKES AT LEAST 30 SECONDS TO CORRECTLY RESPOND. I BROUGHT VEHICLE INTO SHOP, THEY STATED IT WAS THE VEHICLE GETTING TO KNOW HOW I DRIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11289338December 16, 2019
STEERING
TL* THE CONTACT OWNS A 2019 JEEP CHEROKEE. THE CONTACT STATED THAT THE RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 19V637000 (STEERING) WAS RECEIVED IN OCTOBER OF 2019. THE CONTACT TOOK THE VEHICLE TO FARRISH CHRYSLER, JEEP, DODGE, RAM (9610 FAIRFAX BOULEVARD, FAIRFAX, VA 22031, (703)-273-0200) AND WAS INFORMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS CONTACTED AND STATED THAT THE ADDITIONAL PART TO COMPLETE THE STEERING GEAR REPLACEMENT WAS NOT AVAILABLE. THE MANUFACTURER PROVIDED THE CONTACT WITH CASE NUMBER: 71416456. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11289390December 16, 2019
POWER TRAIN
I HAVE HAD MY CAR SINCE AUGUST 2018. SINCE JUNE, THE CAR HAS RANDOMLY STOPPED OPERATING WHILE I AM DRIVING. IT WILL NOT ACCELERATE AND IF I AM ON A HILL BEGIN TO DRIFT BACKWARDS UNTIL I AM ABLE TO GET THE EMERGENCY BRAKE ON. IT IS EXTREMELY DANGEROUS AS IT HAS HAPPENED IN BUSY INTERSECTIONS AND HIGHWAYS. MY CAR HAS TURNED OFF WHILE MAKING TURNS AND WHILE ACCELERATING UP HILLS. SOMETIMES THE LIGHTS ON THE DASH ALL TURN ON AND OTHER TIMES IT IS JUST ONE LIGHT (SUCH AS THE BATTERY LIGHT). IN JUNE 2019, I HAD TO HAVE IT TOWED TO THE DEALER WHERE THEY SAID MY CAR NEEDED AN OIL CHANGE AND THERE WAS A SENSOR THAT NEEDED TO BE REPLACED THAT CAUSED THE CAR TO THINK THEIR WASN'T ENOUGH OIL. THEN, IN SEPTEMBER 2019, IT HAPPENED AGAIN AND I WAS TOLD IT WAS BECAUSE I WAS DUE FOR AN OIL CHANGE. I WAS STILL APPROXIMATELY 500 MILES FROM MY NEXT OIL CHANGE AND WAS TOLD THAT THE ISSUE OF MY CAR STOPPING IN TRAFFIC WAS DUE TO "DIRTY OIL." IN DECEMBER 2019, THIS HAS HAPPENED AGAIN. I AM STILL 1745 MILES AWAY FROM MY NEXT OIL CHANGE. THE DEALERSHIP CLAIMED THAT THEY NEEDED TO CHANGE THE OIL IN ORDER TO DO AN OIL PRESSURE TEST. I ASKED THEM TO FIX THE ROOT OF THE PROBLEM BECAUSE MY CAR IS STOPPING REPEATEDLY AND I DO NOT FEEL SAFE IN MY VEHICLE. IT IS A HAZARD TO MYSELF AND OTHERS AS I LIVE IN A DENSELY POPULATED AREA. THE DEALERSHIP HAS DONE AN OIL CHANGE AND CHECKED THE PRESSURE AND ASKED THAT I BRING IT BACK AT 1,000 MILES. I AM NOT CONVINCED THAT THIS WILL SOLVE THE PROBLEM AND I THINK THE REPAIR IS COSTLY TO MAKE AND THE DEALERSHIP IS PATCHING THE PROBLEM. I AM WORRIED FOR MYSELF AND OTHERS AS THIS ISN'T SAFE.*DT *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11289125December 15, 2019
ENGINE
THIS HAS HAPPENED MULTIPLE TIMES TO MY VEHICLE. IT FIRST HAPPENED AT ROUGHLY 6,000 MILES AND IS NOW HAPPENING AGAIN AT 12,000 MILES. EACH TIME, WHEN I WAS COMING DUE FOR AN OIL CHANGE. THE VEHICLE WILL STALL OUT IN THE MIDDLE OF THE ROAD AS I COME TO A STOP. SOMETIMES IT WILL RESTART, BUT OTHER TIMES I HAVE TO JUMP IT. THIS WILL HAPPEN AT A COMPLETE STOP AS I'M TRYING TO GET GOING AGAIN OR AS A I AM SLOWING TO A STOP. IT WILL HAPPEN ON ANY ROAD AT ANY TIME WHETHER GOING STRAIGHT OR TURNING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11288767December 12, 2019
ELECTRICAL SYSTEM
UCONNECT SERVICE NOT WORKING PROPERLY AFFECTING ALL OPTIONS ON RADIO CONTROL PANEL MANAGED BY UCONNECT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11288470December 11, 2019
ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNED A 2019 JEEP CHEROKEE. AFTER THE VEHICLE HAD BEEN DRIVEN FOR APPROXIMATELY SEVEN MINUTES, IT CAUGHT FIRE AFTER BEING PARKED FOR FIVE MINUTES. THE FIRE DEPARTMENT WAS CONTACTED AND WAS ABLE TO EXTINGUISH THE FIRE. THE VEHICLE WAS DESTROYED. A FIRE REPORT WAS FILED. THE CONTACT STATED THAT SEVERAL WEEKS BEFORE THE FIRE, SHE NOTICED A BURNING ODOR COMING FROM UNDER THE HOOD OF THE VEHICLE. THE VEHICLE WAS SCHEDULED TO BE TOWED FROM THE SCENE, WHICH WAS STILL PENDING. HASELWOOD AUTO GROUP (950 W HILLS BLVD, BREMERTON, WA 98312, (360) 362-5848) WAS CONTACTED BY PHONE AND SEVERAL PICTURES OF THE VEHICLE WERE SENT VIA TEXT MESSAGE. THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE APPROXIMATE FAILURE MILEAGE WAS 2,499. *LN*JB*DT*JB*DT CONSUMER STATED SHE THOUGHT A RODENT GOT INTO THE ENGINE.*JB
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11287798December 8, 2019
WHEELS
MULTIPLE TIMES A WEEK THE TIRE SENSORS "GO OUT" WHILE DRIVING AND I HAVE TO TAKE IT BACK TO HAVE THEM RESET.. APPROXIMATELY 20 MILES DOWN THE HIGHWAY AFTER RESET, THEY GO OFFLINE AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11287599December 7, 2019
ELECTRONIC STABILITY CONTROL (ESC), FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
TRUCK CUTS OFF WHEN I MAKE TURNS OR IF I STOP AT A STOP LIGHT. WHEN YOU TRY TO START THE TRUCK BACK UP IT HESITATES AND WHEN IT DOES START BACK UP IT STUTTERS. WHILE DRIVING ON THE HIGHWAY THE TRUCK ALL OF A SUDDEN WHILE FLASH A LOW OIL LIGHT AND SAY LOW OIL PRESSURE AND I JUST HAD MY OIL CHANGED AT THE DEALERSHIP. NOW IT WON'T PICK UP SPEED PAST 10 AND A MESSAGE IS POPPING UP THAT SAYS CHECK SOMETHING ELECTRICAL. I CAN'T EVEN DRIVE THE TRUCK BECAUSE I'M AFRAID I'M GOING TO CAUSE AN ACCIDENT. I WAS DRIVING HOME TODAY FROM WORK AND BARELY MADE IT. MY CHECK ENGINE LIGHT ISN'T EVEN ON. BUT IT'S NOT SHIFTING GEARS IT IDILES UP AND JUST STAYS STUCK I HAVE TO TAKE MY FOOT OF THE GAS TO TRY MAKE IT CHANGE WHILE DRIVING ON THE CITY STREETS. ARKANSAS HAS A LOT OF HILLS AND I HAVE TO GO UP ONE TO GET HOME AND I ALMOST DIDN'T MAKE IT UP THE HILL IN TRAFFIC BECAUSE THE TRUCK STARTED STUTTERING AND THE OIL WARNINGS STARTED FLASHING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11287639December 7, 2019
STEERING
WHEN DRIVING AT HIGHWAY SPEEDS IN A STRAIGHT LINE, I EXPERIENCE A 'DEAD SPOT' OR SLIPPAGE WITH THE POWER STEERING. MOSTLY NOTICED TURNING THE STEERING WHEEL SLIGHTLY TO TO THE RIGHT TO MAKE SMALL ADJUSTMENTS. WHILE MAKING THE STEERING INPUT, NOTHING WILL HAPPEN AT FIRST, THEN AS MORE PRESSURE IS APPLIED, THE STEERING WILL 'JUMP' SLIGHTLY AND CATCH. THE EFFECT IS THAT IT FEELS LIKE YOU'RE DRIVING ON A VERY WINDY DAY WHEN IT'S NOT WINDY AT ALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11287692December 7, 2019
POWER TRAIN
WHEN DRIVING DOWN HILLS AND MANUALLY DOWNSHIFTING TO MAINTAIN THE LEGAL SAFE SPEED THE TRANSMISSION WILL FREEWHEEL FOR SEVERAL SECONDS AROUND 45 MPH AND WILL NOT DOWNSHIFT UNTIL 53 MPH. AT FIRST SERVICE VISIT, DEALER UPDATED SHIFT PROGRAMMING FOR THE TRANSMISSION, WITH NO IMPROVEMENT. AT SECOND VISIT, JEEP SERVICE WROTE ON INVOICE "6886 NORMAL VEHICLE CHARACTERISTIC. VERIFIED CUSTOMER CONCERN. GOING DOWNHILL AND MANUALLY SHIFTING, ENGINE AND VEHICLE SPEED MAY INCREASE BEFORE DOWN SHIFTING. THIS IS DUE TO A DOG CLUTCH BEING USED FOR THAT GEAR, AND REQUIRES ENGINE SPEED TO INCREASE IN ORDER TO ENGAGE THAT CLUTCH. NO FAULT CODES, NO SERVICE BULLETINS OR STAR CASES FOR THIS CONCERN. TECH AND SHOP FOREMAN ROAD TESTED VEHICLE CONFIRMING NORMAL OPERATION AS COMPARED TO LIKE VEHICLE." SEVERAL TIMES WHEN DESCENDING A MODERATE HILL IN SAN DIEGO, A HARD BRAKE APPLICATION IS REQUIRED TO BRING THE VEHICLE UNDER CONTROL SO AS TO AVOID A REAR END COLLISION WITH A VEHICLE IN FRONT. THIS IS AN UNSAFE DESIGN FAULT OF THE ZF 9-SPEED TRANSMISSION. MORE THAN 500,000 ZF-9 TRANSMISSIONS HAVE BEEN RECALLED SINCE 2014, AND SAFETY PROBLEMS CONTINUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11287435December 6, 2019
ELECTRICAL SYSTEM, ENGINE, EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2019 JEEP CHEROKEE. WHILE DRIVING THE VEHICLE, IT COMPLETELY SHUT OFF AND THE BRAKES, POWER STEERING, AND LIGHTING FAILED TO WORK. THE FAILURE OCCURRED WHILE DRIVING AROUND A MODERATE INCLINE. THE CONTACT GUIDED THE VEHICLE AND STOPPED AT THE EDGE OF A DRIVEWAY. THE VEHICLE EVENTUALLY RESTARTED AFTER APPROXIMATELY FIVE ATTEMPTS. THE MANUFACTURER WAS CALLED AND ADVISED THE CONTACT TO TAKE THE VEHICLE TO THE DEALER FOR DIAGNOSTIC TESTING. THE CONTACT ALSO STATED THAT ALL THE INSTRUMENT PANEL GAUGES WENT DARK A FEW WEEKS AGO. THE DEALER HAD NOT BEEN CONTACTED YET AND WAS AN HOUR AWAY FROM THE CONTACT'S RESIDENCE. THE CONTACT RESEARCHED THE FAILURES ONLINE AND FOUND MANY COMPLAINTS ABOUT THE SAME MATTER. THE VEHICLE HAD PREVIOUSLY BEEN REPAIRED PER AN UNKNOWN RECALL TO REPROGRAM THE POWER MODULES, WHICH WAS WHEN THE RECENT FAILURES BEGAN. THE FAILURE MILEAGE WAS 31,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11287541December 6, 2019
ELECTRICAL SYSTEM
NEW 2019 JEEP CHEROKEE LATITUDE BATTERY NOT CHARGING TO START THE CAR. START/STOP SYSTEM NOT WORKING DUE TO BATTERY CHARGING CODE, A/C CHANGES SETTING BY ITSELF. IT STARTED ABOUT 2 WEEKS AGO, GETTING WORSE BY THE DAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11287151December 5, 2019
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2019 JEEP CHEROKEE. THE VEHICLE LOST MOTIVE POWER WHILE DRIVING THE CONTACT WAS ABLE TO START THE VEHICLE AFTER SEVERAL ATTEMPTS THE CONTACT WAS CONCERNED FOR HER SAFETY DUE TO THE FAILURE. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 15 MPH, WITHOUT WARNING THE VEHICLE STALLED. THE CONTACT STATED THAT AFTER SEVERAL ATTEMPTS THE VEHICLE WAS RESTARTED. CLASSIC CHRYSLER DODGE JEEP RAM, 1102 WALTON DR, TEXARKANA, TX 75503, (903) 716-0600, WAS CONTACTED AND INFORMED OF THE FAILURE. THE CONTACT STATED THAT THE DEALER REFUSED TO PROVIDE A DIAGNOSTIC ON THE VEHICLE. THE CONTACT STATED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 18V739000 (POWER TRAIN). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, CASE NUMBER: 71381485. THE APPROXIMATE FAILURE MILEAGE WAS 33523.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11282965November 30, 2019
ELECTRICAL SYSTEM
ON OCT 29 AT 19991 MILEAGE,THE CELL DID NOT START AT ALL AND FOUND THE BATTERY DEAD ON JEEP CHEROKEE LATITUDE 2.4 L 2019 MODEL PARKED INSIDE THE GARAGE. I USED THE BATTERY CHARGER OVERNIGHT. ON OCT 30, I HAD TO CALL MOPAR SERVICE FOR JUMP START AS MY CHARGER DID NOT WORK. AFTER JUMP, THE ENGINE CLUNKED AND RUN BUT FLASHING ALL INTERIOR LIGHT AND SEVERAL WARNINGS SUCH AS ,ELECTRONIC STABILITY CONTROL,SERVICE 4WD,POWER BRAKE ON DASHBOARD. WHEN I TRIED TO PULL OUT A CAR FROM GARAGE AND SHIFTED THE GEAR TO THE REAR,"THE SERVICE TRANSMISSION RESTART IN PARK WITH VEHICLE AT ZERO SPEED ' DISPLAYED AND ENGINE STOPPED AGAIN.THEN CAR WAS TOWED TO JEEP DEALER.ON OCT 31 THE DEALER CALLED ME AND SAID THE CAR IS READY TO PICK UP. AT THE DEALER, THEY EXPLAINED THE ONE CELL IN THE BATTERY WAS BAD AND REPLACED TO THE NEW BATTERY. ALTHOUGH I ASKED TO EXPLAIN WHY THE BATTERY DAMAGED SO QUICKLY AND IT THERE WAS ANY VEHICLE ELECTRIC SYSTEM. BUT THEY SAID THE THE TECHNICIAN CHECKED ALL SYSTEM AND CONFIRMED ALL OK. BUT NO EXPLANATION WAS PROVIDED WHY SO MANY WARNING S DISPLAYED ON THE DASHBOARD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11282972November 30, 2019
POWER TRAIN
ON NOV16 AT THE PARKING LOT , WHEN I TOOK OFF AT 5-8MILES,MYSTERIOUS NOISES UNDER HOOD LIKE HIGH MOTOR ROTATION. I RETURNED TO PARK AND CHECKED AREAS UNDER HOOD, DISPLAYS ON DASHBOARD SUCH AS BATTERY VOLTAGE AT 14.6V, ENGINE OIL LIFE AT 34 % ,ETC. II SHUT OFF ENGINE.,I TOOK OFF TOTHE DEALER AT THIS TIME NO NOISE AT ALL. ON NOV18 MORNING,I WAS DRIVING APPROXIMATELY 30-40 MPH WHEN SLOWING DOWN TO APPROXIMATELY 15 MPH TO YIELD FOR ONCOMING TRAFFIC FOR A RED LIGHT.AFTER THE LIGHT CHANGED TO GREEN, I STARTED TO DRIVE AND AROUND AT 10 TO 15 MPH AND ACCELERATED .HOWEVER,RPMS INCREASED TO AROUND 5,000 AND THE VEHICLE SPEED STAYED ONLY AT AROUND 25 MPH WITH HIGH MOTOR ROTATION SOUNDS. THEREFORE, I CONTINED TO DRIVE AT THE LOW SPEED AND TRIED TO FIND THE SAFE PLACE ON THE SIDE OF THE ROAD.THE, I SHUT OFF ENGINE AND CALL THE DEALER TO TELL THE PROBLEM . THEN I TOOK OFF AGAIN BUT THE VEHICLE WAS ABLE TO DRIVE WITHOUT A PROBLEM AT THIS TIME.UNFORTUNATELY, THE SAME PROBLEM HAPPENED ON NOV20 AND NOV21. I FINALLY BROUGHT A VEHICLE TO THE DEALER AND SHOWED THE VIDEO ON NOV21. AND THEY FIXED THE VEHICLE ON NOV25. THEY EXPLAINED OIL LEVEL WAS LOW TO THE BOTTOM OF DIPSTICK AND 400 MILES OVERDUE ON OIL CHANGE STICKER. I TOLD THEM OIL LIFE INDICATOR DISPLAYED 34 % ON NOV16. BUT THEY SAID THAT DON'T TRUST SYSTEM AND CHECK OIL CHANGE STICKER AND MAKE SURE TO DO OIL CHANGE EVERY 5000 MILES.I ASKED WHY OIL LIFE INDICATOR IS NOT CORRECT. THEY SAID ONLY 2.4 LITER ENGINE NEEDS OIL CHANGE EVERY 5000 MILEAGE FOLLOWED BY OIL CHANGE STICKER. I COMPLAINED TO FIX OIL LEVEL INDICATOR THE. THEY SAID THEY CHECKED ALREADY 100 TIMES AND INSISTED TO FOLLOW A STICKER.THEY ALSO SAID THEY HAD 50 CUSTOMERS HAD THE SAME PROBLEM AT THIS DEALER.THEN, THE SYSTEM SHOULD BE RECALLED FOR THE SAFETY. ONE OF INCIDENTS AT THIS TIME MIGHT CAUSE A CAR CRASH BEHIND ME AS MY CAR WAS AT 25MPH ON 50MPH MAX SPEED ROAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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