Jeep Cherokee Complaints (2019)

1,674 consumer complaints on file.

#11299440January 15, 2020
POWER TRAIN, VEHICLE SPEED CONTROL
MY CAR HESITIATES WHEN PUTTING IT IN TO DRIVE FROM BACKING UP OR JUST TAKING OFF. IT HESITATES GOING FROM LOW TO HIGH SPEED TAKING A LONG TIME INTERMITTENTLY. THIS IS A VERY SERIOUS SAFETY ISSUE. I COULD BE SIDE SWIPED OR RAN IN TO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11299441January 15, 2020
POWER TRAIN, VEHICLE SPEED CONTROL
CAR DOES NOT GO IN TO DRIVE AND WILL SOMETIMES LURKS IN TO HIGH GEAR FROM A START OR A INITIAL GO. THE CAR REVS UP THINKING IT WAS IN DRIVE THEN SLAMS IN TO HIGH GEAR AND GOES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11299591January 15, 2020
STEERING
WHILE THE VEHICLE'S ENGINE IS RUNNING, REGARDLESS OF THE GEAR SELECTION, THERE IS A SLIGHT JERKING OF THE STEERING WHEEL. THIS JERKING OCCURS AT RANDOM WITH NO OTHER NOTICEABLE ISSUES. THIS ISSUE IS NOT "THROWING" A CODE AND DEALERSHIP IS CLAIMING THERE IS NO ISSUE FOUND. ODOMETER IS AT 10340 MILES. THIS IS A DANGEROUS ISSUE AS IT COULD CAUSE MY VEHICLE TO COLLIDE WITH ANOTHER VEHICLE OR OBJECT IF NOT RESOLVED. ISSUE OCCURS WHEN VEHICLE IS STATIONARY OR IN MOTION AND OCCURS APPROXIMATELY EVERY MINUTE OR SO. IT OCCURS ON CITY STREETS AS WELL AS HIGHWAY. IT OCCURS WHILE DRIVING IN A STRAIGHT LINE OR DURING A TURN. THERE IS NO SPECIFIC DRIVING CONDITION THAT RESOLVES THE PROBLEM OR WORSENS THE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11299305January 14, 2020
VEHICLE SPEED CONTROL
2019 JEEP CHEROKEE LIMITED 2.4L TURBO. DRIVING WITH CRUISE CONTROL SET THE CAR WILL SUDDENLY ACCELERATE, RPM'S WILL INCREASE BY 2000 AND WILL NOT SLOW DOWN UNTIL CRUISE IS DISENGAGED. ALSO WHILE DRIVING IN CITY IN SURFACE ROADS WITHOUT CRUISE CONTROL, THE CAR WILL JUST STOP ACCELERATING EVEN THOUGH YOU ARE DEPRESSING GAS PEDAL. CAR COMES TO A COMPLETE STOP WHILE ENGINE STILL RUNNING. HAD TO TURN OFF CAR AND WAIT A FEW MINUTES. CHECK ENGINE LIGHT CANE ON WHEN CAR WAS RESTARTED WITH MESSAGE OF "CHECK THROTTLE CONTROL SENSOR". LIGHT WENT OFF BEFORE I COULD GET IT TO DEALER. DEALER SAID THE COULD NOT FIND A CODE OR DUPLICATE PROBLEM. THIS HAS HAPPENED SEVERAL TIMES. THE LAST TIME ON 1/11/2020
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11298992January 13, 2020
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
VEHICLE SHUTTING OFF COMPLETELY PRIOR TO A STOP SIGN. ATTEMPTS X 3 TO RESTART VEHICLE, ACTS SLUGGISH TAKEN TO AUTO PARTS TESTED BY MACHINE . BATTERY OK ALTERNATOR OK STARTER OK HELP ONLY PROBLEMS !!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11299049January 13, 2020
ENGINE
WHILE DRIVING SLOWING AND COMING TO A STOP THE VEHICLE'S BATTERY LIGHT WILL START FLASHING AND THEN THE CAR WILL STALL AND SHUT OFF. I PUT THE VEHICLE IN PARK AND TURN IT OFF FOR 15 SECONDS THEN TURN THE KEY TO START IT AGAIN AND THE CAR WILL CRANK OVER VERY SLOWLY AND SPUTTER FOR ABOUT 4 SECOND BEFORE STARTING AGAIN. THIS HAS HAPPENED 3 TIMES IN 2 WEEK. THE FIRST OCCURRENCE WAS MONDAY JAN 6 2020, 2ND WAS JAN 10TH 2020 AND THIRD WAS JAN 13TH 2020. I TOOK THE CAR TO THE DEALERSHIP FRIDAY JAN 10TH AND THEY TOLD ME THEY COULD NOT RECREATE THE ISSUE AND GAVE ME THE VEHICLE BACK. I WAS TOLD IF IT HAPPENS AGAIN THEN TO CALL BACK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11298404January 10, 2020
UNKNOWN OR OTHER
2019 JEEP CHEROKEE LATITUDE. FIRST BOUGHT THE CAR THE HEAD LIGHTS AND TAIL LIGHTS WERE DEAD. TOOK IT INTO THE DEALER TO HAVE IT REPAIRED, TOOK IT INTO THE DEALER FOR A TRAMISSION RECALL. RANDOMLY DRIVING DOWN A MAJOR HIGHWAY A VEHICLE JUST SHUTS OFF IN THE MIDDLE OF IN THE MIDDLE OF THE ROAD AND WOULDN'T START BACK UP FOR A FEW MINUTES WHILE I WAS STUCK IN THE MIDDLE OF THE HIGHWAY. CALLED DEALER. RADIO RANDOMLY DOESN'T WORK CORRECTLY EITHER STAYS RUNNING WHEN THE KEYS TURNED OFF CAR AND KEYS TAKEN OUT , RADIO RANDOMLY SHUTS OFF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11298197January 9, 2020
ENGINE, POWER TRAIN
TO WHOM IT MAY CONCERN, MY NAME IS [XXX] . I AM CONTACTING YOU FOR CONCERNS OF MY NEWLY PURCHASED 2019 JEEP CHEROKEE. I WOULD APPRECIATE IT IF SOMEONE COULD CONTACT ME ABOUT MY ENGINE STALLING WHILE OPERATING THE VEHICLE. I HAVE CONCERNS OF THIS VEHICLE CAUSING SAFETY ISSUES WHILE IN MOTION THE VEHICLE STALLED ON A MAJOR HIGHWAY LOOSING COMPLETE CONTROL AND BARELY MADE IT OUT OF THE ROAD WAY TMWITH NO WARNING THERE WAS NO ENGINE LIGHTS OR BEEPING. WHILE HAVING MY FAMILY IN IT. MY PHONE NUMBER IS [XXX]. THANK YOU, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11297836January 8, 2020
ENGINE
ENGINE IS SHUTTING OFF FOR NO REASON. DEALER SAYS IT IS LOW OIL SENSOR SHUTTING IT DOWN. FIRST TIME THE DEALER JUST FILLED IT WITH OIL. THE SECOND TIME I BROUGHT IT IN THEY PRETENDED NOT TO REMEMBER THE FIRST TIME IT HAPPENED AND CLAIMED TO HAVE NO PAPERWORK ON IT AS THEY CLAIMED THEY JUST TOPPED IT OFF WITH OIL. I SIGNED IN ON THEIR COMPUTER SO THEY MUST HAVE THE RECORDS OF ME BEING THERE, THEY GAVE ME NO PAPERWORK THE SECOND TIME JUST TOLD ME TO DRIVE 1000 MILES AND THEY WOULD RECHECK THE OIL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11297803January 7, 2020
STEERING
WHEN DRIVING AT EXPRESSWAY / HIGHWAY SPEEDS OF 60 PLUS FOR A NON STOP 30-50 MILES, THERE IS ALMOST LIKE A "DEAD SPOT" IN THE STEERING. WHEN I MOVE THE STEERING WHEEL ABOUT 1/4" TO THE LEFT OR THE RIGHT IT FEELS LIKE IT IS CATCHING ON SOMETHING WHEN MAKING SMALL WHEEL ADJUSTMENTS WITHIN YOUR OWN LANE, IT ALMOST FEELS AS IF YOUR TIRES BREAK LOOSE, BUT ON DRY PAVEMENT. WHEN THE STEERING THEN CATCHES. IT ALSO FEELS LIKE THERE IS GUST OF WIND ON BOTH SIDES OF THE VEHICLE. IT THEN JERKS BACK AND FORTH. THERE IS ALSO A BURNING SMELL FOR A SHORT PERIOD OF TIME. THIS STARTED AT 5500 MILES. I HAVE A 2019 JEEP OVERLAND. IT COULD EASILY BECOME DANGEROUS. HAD IT AT ZEIGLER JEEP IN SCHAUMBURG IL ON 11/9/2019 AND THEY RECODED MODULE AND COUND NOT RECREAT THE PROBLE. IT HAS BEEN HAPPENING MORE AND MORE FREQUENTLY SINCE THEN. WENT BACK ON 12/26/19 AND TOOK THE TECH FOR A 1.5 HOUR TEST DRIVE AND EVERYTHING HAPPENED AS STATED ABOVE. THE TECH FINALLY RE-CREATED THE PROBLEM. MY NEW 2019 JEEP OVERLAND HAS BEEN IN THE SHOP SINCE THEN. THEY ARE SENDING ENGINEERS IN FROM JEEP. ALL I WANT IS A SAFE CAR. PS; THIS IS MY FIRST JEEP PRODUCT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11297595January 7, 2020
POWER TRAIN, VEHICLE SPEED CONTROL
WHEN I ACCELERATE MY VEHICLE AFTER A STOP OR GETTING ON THE HIGHWAY, IT STALLS AND OR STUTTERS. THIS IS A MAJOR SAFETY CONCERN. I HAVE ALMOST BEEN HIT BECAUSE MY VEHICLE WOULD NOT ACCELERATE WHEN I HAD MY FOOT ON THE GAS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11297282January 6, 2020
ENGINE
ON DEC 19TH OF 2019 I WAS LEAVING WORK WHEN I MADE A RIGHT TURN DURING BUSY TRAFFIC WHEN MY 2019 JEEP CHEROKEE SUDDENLY STALLED ON ME. I HAD TO PULL OVER AND RESTART THE CAR. THE CAR DID TURN BACK ON. AFTER SPEAKING WITH MY LOCAL DEALER, THEY TOLD ME THAT THE CAR WAS ALMOST OUT OF OIL HOWEVER NO LIGHT WAS ON THEN OR AT THE TIME OF THE STALL. I WAS INFORMED THIS IS A 'SAFETY' FEATURE TO PREVENT THE ENGINE FROM HURTING ITSELF IF THE OIL GETS TOO LOW. AN OIL CONSUMPTION TEST WAS STARTED. THE CAR ONLY HAD 12590 MILES AT THE TIME OF THE INCIDENT. THIS IS ALSO THE SECOND OIL TEST THAT HAS BEEN DONE THE FIRST ONE WAS DONE BACK IN MAY OF 2019 WHEN THE CAR WAS AT AROUND 6000 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11297135January 4, 2020
POWER TRAIN
TRANSMISSION SLIPPED STARTED TO SLIP ON MY 2019 JEEP CHEROKEE WITH 10000 MILES. CAR IS JUST ABOUT BRAND NEW AND THE SERVICE TRANSMISSION/SHIFTER MESSAGE AND CHECK ENGINE LIGHT CAME ON AS WELL AS ALL THE TRANSMISSION GEAR LIGHTS ARE LIT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11296916January 3, 2020
STEERING
WHEN DRIVING AT HIGHWAY SPEEDS, THERE IS ALMOST LIKE A "DEAD SPOT" IN THE STEERING. MAKING SMALL WHEEL ADJUSTMENTS WITHIN YOUR OWN LANE, IT ALMOST FEELS AS IF YOUR TIRES BREAK LOOSE, BUT ON DRY PAVEMENT. WHEN THE STEERING THEN CATCHES, IT CAN CAUSE A SMALL JERK. IF THIS HAPPENED ON ICE, IT COULD EASILY BECOME DANGEROUS. IT HAS BEEN HAPPENING MORE AND MORE FREQUENTLY FOR THE PAST MONTH OR SO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11292211December 31, 2019
STEERING
I PURCHASED A NEW 2019 JEEP CHEROKEE ON 6/29/19 WITH LESS THAN 5 MILES ON ODOMETER. ON 9/7/19 (LESS THAN 1K MILES), I STARTED CAR, DROVE HALFWAY DOWN BLOCK AND THE STEERING COMPLETELY LOCKED. POWER STEERING LIGHT WENT ON AND CAR WAS NOT DRIVABLE. CALLED DEALERSHIP, WHO WAS VERY ACCOMMODATING, AND THEY TOWED THE CAR AND GAVE US A LOANER. AFTER SEVERAL DAYS, THE DEALER WAS UNABLE TO COME UP WITH A SOLUTION SO THEY OPENED A CASE WITH CHRYSLER. AFTER THREE WEEKS, THE ENTIRE STEERING COLUMN WAS REPLACED, WHICH SEEMS LIKE A SAFETY ISSUE IN ITSELF SO I DID NOT TAKE THE CAR ON THE HIGHWAY OR ON LONG TRIPS. FOR THE FIRST COUPLE OF WEEKS, THE REPAIR SEEMED FINE, BUT THEN THE STEERING COLUMN/WHEELS STARTED MAKING LOUD GRINDING NOISES AND THUMPS WHILE PARKING AND PULLING OUT OF PARKING SPACES. NOW IT IS HAPPENING WHILE I AM DRIVING, LOUDER AND LASTING LONGER. I HAVE HAD TWO SCARY INSTANCES OF STEERING/WHEELS GRINDING, THUMPING, LOCKING WHILE CHANGING LANES AND I HAVE NO CONTROL OF THE STEERING FOR 10-20 SEC. IT HAPPENED AGAIN TODAY (12/30/19) WHILE DRIVING IN A PARKING LOT. THE STEERING LOCKED WHILE I MADE A SLIGHT TURN GOING APPROX 5MPH, AND THE GRINDING/THUMPING WAS SO LOUD AND STRONG THAT IT FELT LIKE THE WHOLE FRONT END OF THE CAR WAS GOING TO FALL OFF. THIS LASTED LONGER, AROUND 20SEC, AND THEN THE CAR JUST DROVE COMPLETELY NORMAL. I HAVE ALSO HAD MULTIPLE INSTANCES OF FEELING THAT I HAVE ZERO CONTROL OF THE STEERING AND THAT MY WHEELS ARE NOT ON THE ROAD. NO NOISE, NO LOCKING UP, JUST NO CONTROL OF THE VEHICLE AT ALL. THIS IS MY THIRD 4X4 AND MY SECOND JEEP, SO I AM WELL AWARE OF HOW TO DRIVE THE CAR AND HOW IT SHOULD HANDLE. THIS IS NOT NORMAL AND, QUITE HONESTLY, I FEEL LIKE THIS CAR IS GOING TO KILL SOMEONE. TAKING BACK TO THE DEALERSHIP TOMORROW SO THEIR REPAIR DEPT CAN TROUBLESHOOT. THIS CAR IS NOT SAFE TO DRIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11292217December 31, 2019
ENGINE
JEEP HAS A SAFETY FEATURE SO THEY SAY THAT CAUSES THE CAR TO TURN OFF WHILE DRIVING IF THE OIL IN YOUR BRAND NEW VEHICLE GETS LOW. THIS HAPPENED MANY TIMES ONCE IN THE MIDDLE OF AN INTERSECTION. I CALLED MY DEALER WHO TOLD ME ITS NORMAL AND TO CHANGE MY OIL EVEN THOUGH MY ONBOARD DASH SAID I WAS FINE NO OIL WARNING LIGHT JUST THE CAR TURNS OFF WHILE DRIVING. VERY DANGEROUS AND IT IS NOT EASY TO RESTART . I WAS SLOWING DOWN FOR A REDLIGHT THE LIGHT TURNED GREEN AND MY CAR TURNED OFF CAUSING DRIVER BEHIND ME TO ALMOST HIT ME I WAS PANICKED. THIS HAPPENED MANY TIMES MORE AND I CONTACTED JEEP DEALER AND THEY TOLD ME TO CHANGE MY OIL AND IT WONT HAPPEN AGAIN. TO HAVE A CAR SHUT OFF INSTEAD OF AN OIL WARNING LIGHT IS EXTREMELY DANGEROUS WHY NOT USE THE LIGHT IT CAME WITH. THAT IS NOT A SAFETY DESIGN FOR ANYONE BUT JEEP SO THEY DONT HAVE TO REPLACE BRAND NEW CARS THAT BURN OVER 3 QUARTS OF OIL EVERY 4000 MILES. THEY ARENT WORRIED ABOUT THE DRIVERS STUCK IN THE MIDDLE OF AN INTERSECTION WAITING AND PRAYING THEIR CAR RESTARTS. I HAVE VIDEO OF IT DOING IT MY NEIGHBORHOOD AND NEVER ONCE DOES THE OIL LIGHT COME ON. THE CAR ACTUALLY DIES WHILE IN MOTION NOT JUST STOPPED. I HAVE A VIDEO OF IT BUT IT IS 3 MINUTES LONG AND IT WILL NOT UPLOAD I GUESS DUE TO THE LENGTH OF IT. IT HAS HAPPENED MANY TIME SINCE DECEMEBER FIRST TIMES I JUST THOUGHT THE CAR WAS COLD DUE TO OUTSIDE TEMPERATURE AND THE BARS ON THE DASH INDICATING THE CAR WAS COLD. TO SAY I PURCHASED A BRAND NEW CAR AND DID NOT EXPECT TO HAVE TO ADD 3 QUARTS OF OIL EVERY 5000 MILES IS AN UNDERSTATEMENT TO FEAR FOR MY OWN SAFETY DRIVING MY CAR IS CRAZY. I HAVE CHANGED THE OIL AND NOW I HAVE TO CONSTANTLY MONITOR IT SO I CAN BE SAFE THIS SHOULD NEVER BE THE CASE AND DODGE KNOWS IT DOES THIS AND DOES NOTHING BUT OFFER AN OIL CONSUMPTION CHECK EVERY 1000 MILES. HORRIBLE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11292019December 30, 2019
ELECTRICAL SYSTEM, ENGINE, EXTERIOR LIGHTING
WHILE DRIVING THE SUV SHUTS OFF COMPLETELY. NO ENGINE POWER, NO LIGHTS, NO STEERING. THIS HAS HAPPENED 6 TIMES LEAVING THE SUV IN THE DARK WITH NO LIGHTS WITH CHILDREN INT HE CAR. THE SUV SHUTS DOWN WHILE IN MOTION, AT 45MPH SPEEDS ON COUNTY ROADS AND AT HIGH SPEED 70 MPH + ON TURNPIKE. I AM SCARED FOR MY LIFE. DEALER IS NOT HELPING ME. I PUT THE LAST DATE IN. IT HAPPENED 6 TIMES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11292162December 30, 2019
POWER TRAIN
STUTTERING AFTER STOPPING AND STUTTERING WHEN STARTING ENGINE. STUTTERS WHEN TRYING TO GET ON HIGHWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11291887December 29, 2019
ENGINE, POWER TRAIN
I WAS IN AN AUTOMATIC CAR WASH AND AFTER IT WAS FINISHED MY JEEP WOULD NOT ENGAGE INTO DRIVE FROM NEUTRAL. I HAD THE AUTOMATIC ENGINE SHUT DOWN TURNED OFF. I TRIED MULTIPLE TIME FROM SHIFTING FROM NEUTRAL INTO DRIVE. I ALSO RESTARTED MY JEEP TWICE AND ON THE SECOND TIME IT STARTED AND I COULD DRIVE AWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11291622December 27, 2019
STEERING
WHEN DRIVING ON THE FREEWAY AFTER ABOUT 20 MINUTES THE VEHICLE APPEARS TO GET A "DEAD SPOT" IN THE STEERING. WHEN I MOVE THE STEERING WHEEL ABOUT 1/4" TO THE LEFT OR THE RIGHT IT FEELS LIKE IT IS CATCHING ON SOMETHING. I DROPPED IT OFF AT THE DEALERSHIP TODAY AND AFTER ABOUT 6 HOURS THEY CALLED AND TOLD ME IT WAS FIXED. THEY SAID THERE WAS JUST AN UPDATE THAT NEEDED DONE ON THE STEERING. I WILL BE PICKING IT UP LATER AND WILL SEE IF IT IS CORRECTED. VEHICLE HAS 28K MILES ON IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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