Jeep Cherokee Complaints (2016)

1,413 consumer complaints on file.

#10967408March 21, 2017
UNKNOWN OR OTHER
DRIVING 40MPH JUST ENTERING THE MASSPIKE RAMP IN ALLSTON/BRIGHTON AREA WITH MY SUNROOF OPENED, WHEN A LOAD EXPLOSION OCCURRED. I LOOKED ALL AROUND THE VEHICLE SAW SOME GLASS, LOOKED UP AND SUNROOF COMPLETELY SHATTERED. THERE WAS NO CAR IN FRONT OF ME. NOTHING WAS PROJECTED AT CAR. I BOUGHT THIS CAR IN OCT. '16 AND HAVE HAD NOTHING BUT PROBLEMS WITH THE ROOF. FIRST IT RATTLED THEY CHANGED THE FRAME, NOW GLASS SHATTERED AND THE DEALER IS CHARGING MY INSURANCE TO FIX.POORLY MADE CAR. ALSO HAD PROBLEMS WITH REAR SEATS RATTLING. IT WAS A 50 DEGREE DAY IN BOSTON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10967410March 21, 2017
ENGINE
IN COLD TEMPERATURES MY VEHICLE DOESN'T HEAT PROPERLY. NOTICED THAT IN MY CLIMATE CONTROL SETTING THAT STRICTLY GOES TO THE FLOOR IT HAS NO FORCE, AND SOUNDS LIKE IT BLOWS ON THE WINDSHIELD BUT DOESN'T. SERVICE ADVISOR INDICATED THAT IS THE PROBLEM BUT NO CORRECTION FOR ISSUE CURRENTLY AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10967411March 21, 2017
ENGINE, UNKNOWN OR OTHER
THE TRANSMISSION SHIFTS ROUGH IN THE LOWER 3 GEARS. THERE IS A BAD JUMPING/LURCHING/BANGING WHEN ACCELERATING FROM A STOP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10966577March 17, 2017
SERVICE BRAKES, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2016 JEEP CHEROKEE. WHILE DRIVING VARIOUS SPEEDS, THE INSTRUMENT PANEL BECAME INOPERABLE WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE COMPUTER SOFTWARE IN THE DASHBOARD, ALONG WITH THE WIRES AND BUTTONS IN THE STEERING WHEEL HAD TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE CONTACT STATED THAT THE FAILURE RECURRED SEVERAL OTHER TIMES AFTER THE REPAIR. THE CONTACT ALSO STATED THAT THE START ON AND OFF BUTTON FAILED TO WORK WITHOUT WARNING. ALSO, WHILE DRIVING 10 MPH, THE BRAKES FAILED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER MULTIPLE TIMES, BUT THE BRAKE FAILURE COULD NOT BE REPAIRED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS 1,200.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10965832March 14, 2017
POWER TRAIN
VEHICLE IN MOTION, 65 MPH SERVICE TRANSMISSION LIGHT CAME ON. ABILITY TO ACCELERATE CEASED, MERGED ON TO FREEWAY ABLE TO MAINTAIN SPEED AT 60 MPH BUT UNABLE TO ACCELERATE. ON THE WAY TO DEALERSHIP, STOPPED RPMS WENT WAY UP, NO ACCELERATION AT ALL. PURCHASED BRAND NEW, CURRENTLY AT 14,091 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10965965March 14, 2017
SERVICE BRAKES
OCCURS INTERMITTENTLY WITH VEHICLE IN MOTION AND ATTEMPTING TO BRAKE. WHILE BRAKING, THE BRAKE PEDAL INTERMITTENTLY SNAPS DOWN ABOUT A HALF INCH AND MAKES A VERY LOUD POPPING NOISE THAT EMITS FROM SOMEWHERE WITHIN THE PRIMARY BRAKE PEDAL MECHANISM. IT IS STARTLING FOR THE DRIVER AND CAN CAUSE THE DRIVER TO SLAM ON THE BRAKES. BRAKES WORKED NORMALLY FROM PURCHASE IN MAY 2016 UNTIL JAN 2017 WHEN A CHRYSLER SOFTWARE UPDATE WAS PERFORMED THAT CHANGED THE PARKING BRAKE FROM MANUAL ON/OFF TO AUTO ON/OFF. DEALER HAS BEEN UNABLE TO CORRECT THE PROBLEM. THEY CHANGED THE BRAKE BOOSTER BUT IT DID NOT CORRECT THE ISSUE. THEY ARE NOW STATING IT IS NORMAL AND REFUSING TO WORK ON IT ANYMORE. I HAVE RETURNED THE VEHICLE AT LEAST 3 TIMES FOR THIS MALFUNCTION AND BELIEVE THE BRAKES ARE UNSAFE. VEHICLE IS STILL IN THE POSSESSION OF THE DEALER (HAS BEEN FOR 2-WEEKS NOW), WITH NO WORK BEING DONE TO FIND AND FIX THE ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10960107March 11, 2017
POWER TRAIN, VEHICLE SPEED CONTROL, STEERING
VEHICLE STALLS OUT IN THE MIDDLE OF DRIVING, COMPLETELY LOSING ALL POWER TO THE VEHICLE IN THE MIDDLE OF TRAFFIC. STEERING WHEEL LOCKS UP AND ACCELERATION RAPIDLY DECLINES TO 0. DASH DISPLAYS SHIFT TO P THEN DESIRED GEAR. IN ORDER TO GET THE VEHICLE WORKING CORRECTLY AGAIN, I MUST SHIFT TO P AND THEN TURN THE VEHICLE OFF AND BACK ON (WHEN TURNING THE VEHICLE BACK ON, IT HESITATES TO START). CAN'T TURN ON HAZARDS SO NO ONE KNOWS WHY I AM STOPPED IN THE MIDDLE OF TRAFFIC. HAVE BEEN TO THE DEALER TWO TIMES NOW, GOING ON THREE. BEING TOLD SOFTWARE. REGARDLESS OF THAT, IT'S VERY DANGEROUS AND HAZARDOUS. ALL IT WILL TAKE IS SOMEONE NOT PAYING ATTENTION FOR MYSELF AND MY FAMILY TO BE SERIOUSLY HURT OR GOD-FORBID WORSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10959803March 9, 2017
POWER TRAIN
WHEN IT IS BELOW FREEZING OUT THE CAR WILL NOT SHIFT. YOU CAN GET OUT OF NEIGHBORHOOD IN LOW GEAR BUT WHEN YOU GO TO GET ON HIGHWAY THE CAR JUST DIES. DEALER SAYS THIS IS NORMAL UNTIL TRANSMISSION FLUID WARMS UP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10958704March 5, 2017
ENGINE, POWER TRAIN, SUSPENSION
THE JEEP STALLED IN THE MIDDLE OF THE INTERSECTION! SEVERAL TIMES AND ONCE AS I WAS EXITING THE FREEWAY ! THE SERVICE TRANSMISSION LIGHT WENT ON AND THEN I RECEIVED THE JEEP BACK NINE DAYS LATER AND THE THE ENGINE RATTLES AND THE CONSOLE CRACKING SOUNDS THEMOTOR SOUND LIKE IT'S RUNNING HIGHER THAN BEFORE IT WAS FIX I TOOK IT BACK THE SERVICE MANGER TOLD ME THAT IT RUNS FINE AND I NEED TO RELAX AND ENJOY THE ARTS BUT I DON'T THINK IT WORKING LIKE IT WAS PRIOR TO BREAKING DOWN ! IT HAD 6949 MILES ON IT AND NOW THE SHOCKS SEEM TO HIT HARD TOO ! SO I NOT SURE WHAT'S GOING ON ! JEEP CORPORATE TOLD ME TO DRIVE IT BUT I DON'T FEEL SAFE ! I ASKED FOR A BETTER JEEP! AND I WAS TOLD THAT THINGS HAPPEN ! THE SERVICE DEPARTMENT WON'T LOOK AT IT AGIAN ! AND THE JEEP SEEMS TO BE PULLING TO THE LEFT ! BUT THE STEERING WHEEL LOOKS ALIGNED!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10958620March 4, 2017
VISIBILITY/WIPER
DRIVERS SIDE WIPER STOPPED WORKING WHILE DRIVING. THE PASSENGERS STILL WORKS UNABLE TO DRIVE CAR WHEN IT RAINS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10957692February 28, 2017
POWER TRAIN
HAD THE CAR FOR A YEAR AND THE THERMOSTAT BLEW. GUY AT DEALERSHIP SAID " CHRYSLER GOT A BAD BATCH OF THERMOSTATS" AND THAT THEY WOULD REPLACE UNDER WARRANTY. GET HOME AND NEXT DAY CAR HAD LIST ALMOST ALL ANTIFREEZE. LEAKING. HORRIBLY. WAS DRIVING, ENGINE LIGHT AND TRACTION LIGHT CAME ON. GOT CODES RAN, "THERMOSTATS RATIONAL". WEIGHT START. TRIED THE TIMES, STARTED AND RAN ROUGH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10956943February 25, 2017
VEHICLE SPEED CONTROL
WHEN DRIVING AT HIGHWAY SPEEDS (70-75 MPH) AND SPEED CONTROL IS ENGAGED, WHILE CRESTING A HILL, SOMETIMES THE CAR WILL TAKE OFF TO OVER 80 MPH AND THE TACH. GOES TO OVER 4,000 RPM. BRAKING DOESN'T SEEM TO DISENGAGE THE CONTROL. YOU HAVE TO SHUT IT OFF COMPLETELY AND IN A FEW SECONDS, IT WILL DISENGAGE. IT'S HAPPENED 3 TIMES ALREADY ON 3 DIFFERENT HIGHWAY TRIPS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10956551February 23, 2017
POWER TRAIN
TL* THE CONTACT OWNS A 2016 JEEP CHEROKEE. WHILE DRIVING 75 MPH, THE TRANSMISSION STALLED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE DEALER DIAGNOSED THE VEHICLE, BUT IT WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 38,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10956105February 21, 2017
STEERING, SERVICE BRAKES
TL* THE CONTACT OWNS A 2016 JEEP CHEROKEE. THE CONTACT STATED THAT THE VEHICLE'S EMERGENCY BRAKE INDEPENDENTLY ACTIVATED ON ITS OWN WHILE BEING TOWED. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE VEHICLE NEEDED A WIRING HARNESS AND THE POWER STEERING NEEDED TO BE REPROGRAMMED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 5,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10955590February 20, 2017
UNKNOWN OR OTHER
ORDERED A WINDSHIELD BACK ON 12/20. IT STILL ISN'T IN!! I FEEL THIS IS A SAFETY FACTOR AND I HAVE 2 CASE NUMBERS WITH JEEP AND THEY STILL DON'T HAVE A WINDSHIELD. EVERY TIME THEY SAY IT'S DUE TO BE IN, THE DATE CHANGES. MY DAUGHTER DRIVES THIS CAR AND IT IS CRACKED ALL THE WAY ACROSS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10955628February 20, 2017
ELECTRONIC STABILITY CONTROL (ESC), POWER TRAIN
A LIGHT ON MY DASHBOARD CAME ON WHILE I WAS DRIVING AT 55 MPH THAT READ "SERVICE TRANSMISSION". THE ODOMETER STOPPED WORKING AND MY CAR DIDN'T SEEM TO BE FUNCTIONING PROPERLY. STOPPING AT A LIGHT, MY CAR NEARLY STALLED WHEN I NEEDED TO CROSS OVER AN INTERSECTION. I HAD TO HAVE MY VEHICLE TOWED TO BE SERVICED THE FOLLOWING DAY. I WAS TOLD BY THE SERVICE STATION THAT THE ISSUE WASN'T WITH THE TRANSMISSION- BUT THAT THE CAR NEEDED A SOFTWARE UPDATE. I COULD HAVE BEEN HIT WHEN MY CAR NEARLY STALLED DRIVING ACROSS THE INTERSECTION. I ADDRESSED MY CONCERN WITH FCA, BUT WAS TOLD THAT SOFTWARE UPDATES ARE ROUTINELY NEEDED AND SHOULD BE DONE AT THE SAME TIME AS MY OIL CHANGE. MY CAR ONLY HAS 5300 MILES AND IS ONLY DRIVEN SHORT DISTANCES (MOSTLY ON THE WEEKEND). THIS ISSUE SHOULD NOT BE HAPPENING WITH A CAR SO NEW AND SUCH LITTLE MILEAGE. ALSO, MY CAR HAS BEEN KEPT UPDATED WITH THE NECESSARY OIL CHANGES. I DON'T UNDERSTAND WHY I AM NOT NOTIFIED AHEAD OF TIME IF MY CAR NEEDS THESE SOFTWARE UPDATES? AM I JUST EXPECTED TO CROSS MY FINGERS AND HOPE THIS ISSUE DOESN'T OCCUR AGAIN? THIS ISSUE GREATLY AFFECTED MY SAFETY. AND MY CAR WASN'T DRIVABLE. IT'S BOTH A MAJOR SAFETY CONCERN AND AN INCREDIBLE INCONVENIENCE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10954196February 13, 2017
POWER TRAIN
THE TRANSMISSION DOES NOT SHIFT PROPERLY. I HAVE TAKEN IT INTO THE SHOP AT LEAST 4 TIMES TO GET THIS PROBLEM FIXED. THEY KEEP TELLING ME ITS A SOFTWARE UPDATES, BUT THE ROUGH SHIFT OR NON-SHIFTING STARTS AGAIN IN ABOUT 3-4 DAY AFTER I GET MY VEHICLE BACK. IT SHIFTS FINE UNTIL 4 GEAR AND THEN IT DOES NOT SHIFT ANYMORE AND GRINDS THE GEARS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10954055February 12, 2017
POWER TRAIN, UNKNOWN OR OTHER
YESTERDAY I STARTED UP JEEP IN MY GARAGE, UPON WAITING FOR IT TO WARM UP I CAN HERE A CLICKING SOUND COMING FROM THE CENTER COUNSEL AREA, SO I BEND OR AND PUT MY EAR BY THE CARPET, IT SOUNDS LIKE IT IN THE TRANSMISSION, ITS STARTING TODAY TO SHIFT WEIRD,I NEED NUMBER TO TAKE IT TO A LOCAL DEALER TO CHECK, HEMET,CA MILEAGE-5978
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10950231February 8, 2017
ENGINE
TL* THE CONTACT OWNS A 2016 JEEP CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V907000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PART FOR THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10949066February 2, 2017
ENGINE
I WAS DRIVING 50MPH AND MY JEEP COMPLETELY SHUT DOWN - 0 MPH, 0 RPM, BUT I COULD STILL STEER AND BRAKE. NO LIGHTS, NO WARNING. PULLED INTO A NEIGHBORHOOD, HAD TO PUT IT IN PARK, REMOVE THE KEY AND PUT IT BACK IN TO GET IT TO DO ANYTHING AGAIN. RESTARTED WITH NO HESITATION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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