Jeep Cherokee Complaints (2016)

1,413 consumer complaints on file.

#10992748June 1, 2017
ENGINE, STRUCTURE:BODY
SALVAGE
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10992749June 1, 2017
UNKNOWN OR OTHER
CRASH TEST
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10992363May 30, 2017
ENGINE
ON MARCH 3/9/2017 I PURCHASED A 2016, JEEP CHEROKEE LIMITED 4X4, 2.4L WITH 20,111. AT THE TIME OF THE PURCHASE, I RECEIVED A 109-POINT VEHICLE INSPECTION REPORT, AND I PERSONALLY CHECKED THE FLUID LEVELS. ON MAY 27, 2017, THE OIL LIGHT FLASHED WHEN TURNING INTO THE HOME DEPOT. I IMMEDIATELY, PARKED AND TURNED OFF THE CAR. AFTER INSPECTION, I CHECKED THE OIL, AND THERE WAS NO EVIDENCE OF OIL ON THE DIP STICK. THE JEEP'S MILEAGE WAS 24,211 MILES, WHICH IS ONLY 4,100 MILES SINCE PURCHASING THE VEHICLE. HAVING LEARNED THAT NO OIL WAS REGISTERING ON THE DIP STICK, I OPENED UP THE HOOD AND LOOKED FOR SIGNS OF AN OIL LEAK? NO OIL LEAK WAS VISIBLE FROM THE ENGINE COMPARTMENT AND NO OIL LEAKAGE WAS FOUND UNDER THE JEEP. I THEN DROVE TO THE NEAREST RETAILER AND PURCHASED 5 QT CONTAINER OF 0W-20, FULL SYNTHETIC MOTOR OIL. AFTER RETURNING TO THE JEEP, I STARTED ADDING OIL, ONE QUART AT A TIME, AND CHECKING THE LEVEL OF THE OIL BETWEEN ADDING INTERVALS. AFTER ADDING ONE QUART, I COULD JUST SEE EVIDENCE OF OIL ON THE DIP STICK. IT TOOK 3.5 QUARTS BEFORE THE DIP STICK REGISTERED FULL. AT THAT POINT I TURNED ON THE VEHICLE. ALL OF THE NORMAL DASH BOARD DIAGNOSTIC LIGHTS FLASHED ON/OFF AND THE CAR EXHIBITED NO SUSTAINED WARNING LIGHTS. NO SUSTAINED ENGINE LIGHT OR OIL LIGHT WERE VISIBLE AND THE JEEP APPEARED TO BE RUNNING NORMALLY. NO BLUE OR BLACK EXHAUST WAS VISIBLE FROM THE JEEP'S TAIL PIPE. AFTER ARRIVING HOME, I PROMPTLY CHANGED THE OIL AND OIL FILTER WITH THE 0W-20, FULL SYNTHETIC CASTROL MOTOR OIL AND A FRAM TOUGH GUARD FILTER. THE DISCARDED OIL WAS BLACK. FROM UNDER THE JEEP, THERE WAS NO SIGN OF AN OIL LEAK AROUND THE OIL FILTER, THE OIL PAN OR ANYWHERE INSIDE OF THE SKID SHIELD UNDER THE JEEP?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10991969May 28, 2017
VEHICLE SPEED CONTROL
WHILE IN CRUISE CONTROL AND GOING DOWNHILL, VEHICLE WILL OFTEN DOWNSHIFT AND QUICKLY ACCELERATE ABOUT 10 MPH. CRUISE CONTROL WILL REGAIN CONROL AND SLOW TO SET SPEED AFTER A FEW SECONDS. THUS FAR I HAVE OBSERVED THIS BEHAVIOR AT SET SPEEDS OF 45 MPH AND AT 68 MPH. I HAVE NOT DRIVEN THE VEHICLE ENOUGH TO KNOW HOW CONSISTENT THE BEHAVIOR IS OR IF THE BEHAVIOR IS ONLY AT SPECIFIC MPHS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10991674May 25, 2017
UNKNOWN OR OTHER
TRUNK RANDOMLY OPENS. ON ONE OCCASION I WAS BACKING INTO THE GARAGE WHEN THE TRUNK OPENED ,CAUSING DAMAGE TO MY JEEP AND GARAGE.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10991187May 23, 2017
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2016 JEEP CHEROKEE. WHILE THE VEHICLE WAS PARKED INSIDE THE GARAGE, THE AUTOMATIC START FEATURE ERRONEOUSLY ACTIVATED AND THE ENGINE STARTED. THE AUTOMATIC START FEATURE AND KEY FOB HAD NOT BEEN USED. THE DEALER WAS UNABLE TO DUPLICATE THE FAILURE, BUT THE RFHM WAS REPROGRAMMED AND THE KEYLESS IGNITION SOFTWARE WAS IMPROVED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS 10,648.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10985811May 15, 2017
UNKNOWN OR OTHER
MY 2016 JEEP CHEROKEE HAS A 9 SPEED AUTOMATIC TRANSMISSION. WHEN DRIVING IN TOWN AT A SLOW SPEED THE TRANSMISSION SHIFTS ERATICALLY AND PAUSES DURING THE SPEED SHIFT TRYING TO EVALUATE WHICH GEAR IT NEEDS TO BE IN. SO EXTREME THAT I WAS ALMOST HIT TRYING TO AVOID ANOTHER VEHICLE. I HAVE FILED A COMPLAINT WITH THE CUSTOMER ASSIST, THE NSDC AND THE ATTORNEY GENERALS OFFICE. CHRYSLER JUST KEEPS STATING THAT THE TRANSMISSION "WORKS AS DESIGNED". I HAVE EVEN HAD THE SERVICE DEPARTMENT AT A LOCAL JEEP DEALERSHIP THAT IT IS A MASSIVE PROBLEM AND THE VEHICLES ARE ALWAYS COMING IN FOR SERVICE DUE TO THIS. THEY HAVE ATTEMPTED AN "UPGRADE" TO THE SYSTEM WHICH THEY THINK WILL IMPROVE THE SHIFTING, BUT IT HAS NOT WORKED. I NEED SOMEONE TO TAKE THIS ISSUE SERIOUSLY AND INVESTIGATE THE PROBLEM. IT IS AN ISSUE AND UNFORTUNATELY THE PREVIOUS HOMEOWNERS I HAVE SPOKEN WITH JUST TRADED THEM IN AND NEVER COMPLAINED. PLEASE, PLEASE LOOK INTO THIS. JUST BECAUSE CHRYSLER SAYS IT IS "PERFORMING AS DESIGNED" DOES NOT MEAN IT IS PERFORMING SAFELY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10984953May 11, 2017
POWER TRAIN
THE SERVICE TRANSMISSION WARNING CAME ON AS I PULLED INTO A GAS STATION, ALONG WITH THE TRANSMISSION ICON. I TURNED THE CAR OFF TO FILL UP. WHEN I RESTARTED IT SEEMED TO ACCELERATE FINE ON THE SURFACE STREET AND THEN HIGHWAY, BUT THE ICON REMAINED LIT. THE SERVICE TRANSMISSION WARNING THEN CAME BACK ON A FEW MILES LATER AND I COULDN'T ACCELERATE. ONCE I DECELERATED, I COULDN'T ACCELERATE AGAIN. I PULLED INTO A PARKING LOT AND RESTARTED THE CAR. AGAIN, IT WORKED. WHEN I TURN THE CAR OFF AND ON IT SEEMS TO WORK FINE UNTIL THE WARNING COMES BACK ON (IT ONLY TAKES A FEW MILES) TAKING IT TO THE DEALER THIS EVENING. MY CAR IS 50 WEEKS, 12,200 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10984278May 8, 2017
POWER TRAIN
TL* THE CONTACT OWNS A 2016 JEEP CHEROKEE. THE CONTACT STATED THAT ON SEVERAL OCCASIONS WHILE ATTEMPTING TO DRIVE, THE TRANSMISSION FAILED TO SHIFT GEARS. THE ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE SOFTWARE NEEDED TO BE UPDATED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE CONTACT STATED THAT THE VEHICLE WAS THEN TAKEN BACK TO THE DEALER WHERE THE DEALER STATED THAT THEY HAD NO RECORD OF THE SOFTWARE BEING UPDATED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. HOWEVER, THE CONTACT STATED THAT THE MANUFACTURER ADVISED HER TO TAKE THE VEHICLE BACK TO THE DEALER BUT DID NOT OFFER ANY FURTHER ASSISTANCE. THE FAILURE MILEAGE WAS 21,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10984363May 8, 2017
ENGINE
JEEP RANDOMLY SHUTS DOWN WHILE DRIVING AND STEERING WHEEL LOCKS UP. ENGINE IS GETTING REPLACED FOR THE SECOND TIME IN 18 MONTHS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10980890April 26, 2017
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2016 JEEP CHEROKEE. WHILE EXITING THE DRIVEWAY, THE CONTACT OBSERVED A FUEL SPILL UNDER THE VEHICLE NEAR THE FUEL TANK. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE FUEL PUMP FAILED AND NEEDED TO BE REPLACED. THE DEALER ALSO STATED THAT THE SAFETY LOCK VALVE ON THE VEHICLE WAS NOT INSTALLED DURING PRODUCTION, WHICH CAUSED THE FAILURE TO OCCUR. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 8,200.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10979079April 18, 2017
ENGINE
MY CAR JA A 2016 AND IT HAS SHUT OFF WHILE DRIVING 3 TIMES, I WAS ALMOST REAR ENDED THIS LAST TIME, AND IT TOOK A BIT TO START AGAIN. I HAVE ALREADY TAKEN IT TO DEALER AND THEY SAID IT WAS A SOFTWARE UPDATE... AND THEY UPDATED IT BUT IT'S DOING IT AGAIN. I HAVE BEEN READING AND THERE'S IS MORE ONLINE COMPLAINTS ABOUT THIS SAME ISSUE AND ALL GET THE SAME RESPONSE THAT THEY DON'T KNOW WHAT'S CAUSING IT AND THEY ONLY DO A SOFTWARE UPDATE IF THAT... WHAT NEEDS TO HAPPEN BEFORE THEY RECALL OR REPAIR THIS ISSUE, I DON'T FEEL SAFE DRIVING THIS VEHICLE ANYMORE BUT I HAVE NO CHOICE I HAVE TO DRIVE TO WORK AND HAVE NO OTHER VEHICLE, I FEEL MY LIFE IS IN DANGER EVERY TIME I'M DRIVING IT, HOW MANY PEOPLE'S LIVES WILL JEEP CONTINUE PUTTING IN DANGER UNTIL THEY RESOLVE THE ISSUE OR RECALL THEIR THIS CAR. A SIMPLE WE DON'T KNOW AND TAKE YOUR CAR BACK DOESN'T MAKE ME FEEL LIKE THEY ARE CONCERNED ABOUT MY SAFETY, THEY ALREADY SOLD THE CAR SO NOW IT'S OUR PROBLEM? I PAY A LOT OF MONEY FOR THIS CAR FOR IT TO NOT BE RELIABLE AND TO FEEL MY LIFE AT RISK. WHAT ARE MY OPTIONS? HOW CAN I HAVE A RELIABLE CAR AGAIN? I HAVE A 2016 RELATIVELY NEW CAR AND THERE'S NO REASON I SHOULD BE HAVING THIS PROBLEMS WITH A NEW CAR SO EITHER I GOT A LEMON OR THEIR WHOLE LINE IS FAULTY BUT I DON'T THINK MY LIFE SHOULD BE AT RISK AND THEY NEED TO RESOLVE THIS ISSUE. I'M TIRED OF HEARING WE DON'T KNOW WHAT THE ISSUE IS AND IT MIGHT JUST BE A SOFTWARE, EVEN IF IT'S JUST THE SOFTWARE THEN THE CAR SHUTTING OFF ON IS SHOULDN'T BE THEIR WAY OF LETTING US KNOW WE NEED TO TAKE IT IN FOR AN UPDATE. PLEASE MAKE THIS COMPANY RESOLVE THIS ISSUE BEFORE ANY FATALITIES OCCUR DUE TO THIS ISSUE. MY CAR WAS IN MOTION APPROACHING A STOP LIGHT WHEN THE ENGINE STOPPED AND WOULDN'T START UP AGAIN FOR ALMOST A MINUTE, THE OTHER TIME I WAS DRIVING AT SLOW SPEED AT A MALL PARKING LOT, THE OTHER TIME DRIVING DOWN A STREET. THANK YOU
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10978869April 17, 2017
POWER TRAIN
DURING AN OUT OF TOWN TRIP (HIGHWAY) DRIVE WITH THE FAMILY ON EASTER SUNDAY, MY 2016 JEEP CHEROKEE LIMITED TRANSMISSION SUDDENLY LOCKED INTO 8TH GEAR AND WOULDN'T ACCELERATE PAST 2000 RPMS. CHECK ENGINE LIGHT AND "SERVICE TRANSMISSION" APPEARED ON THE CONTROL PANEL. IN ORDER TO NOT BE STRANDED, WE DROVE THE CAR IN 8TH GEAR FOR 3.5 HOURS BACK HOME. CAR WOULD NOT CHANGE GEARS, NOR ACCELERATE. WE LUCKILY WERE NOT INVOLVED IN AN ACCIDENT. UPON ARRIVING AT THE DEALERSHIP (CLOSED FOR HOLIDAY), ANOTHER JEEP OWNER WAS THERE DROPPING OFF HIS CAR AS HIS WAS STUCK IN 3RD GEAR AND COULDN'T ACCELERATE PAST 45 MPH. THE SERVICE DEPARTMENT JUST CALLED ME BACK NOW (NEXT DAY) AND SAID THAT TRANSMISSION ERROR IS A SOFTWARE PROBLEM AND NEEDS TO BE UPGRADED. WHY WOULD THE CAR NEED AN UPGRADE AND MAKE THE TRANSMISSION INOPERABLE WHILE I'M IN MOTION INSIDE THE CAR? INFURIATING!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10972132April 12, 2017
STRUCTURE:BODY, ENGINE, UNKNOWN OR OTHER
RETURNING HOME FROM 1ST OIL CHANGE SINCE PURCHASE OF VEHICLE (2016 JEEP CHEROKEE SPORT) 3 MONTHS PRIOR, OWNER NOTICED SMOKE COMING FROM HOOD IMMEDIATELY UPON PARKING VEHICLE AT RESIDENCE. AS SOON AS OWNER EXITED VEHICLE, OWNER NOTICED FLAMES COMING FROM BOTTOM OF ENGINE. OWNER CALLED 911. THREE MINUTES LATER WHEN EMERGENCY VEHICLES ARRIVED, CAR WAS ENGULFED IN FLAMES AND WAS DEEMED A TOTAL LOSS BY FIRE INVESTIGATOR AND INSURANCE COMPANY.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10970408April 4, 2017
POWER TRAIN
VEHICLE STARTED LUNGING FORWARD AND SHIFTING ISSUES WHILE IN MOTION. DEFINITELY A TRANSMISSION ISSUE. BEEN IN THE SHOP FOR A WEEK. TECHNICIAN NOT SURE WHAT TO DO ABOUT IT WAITING ON DODGE TO CALL THEM BACK. HE SAID EITHER REPROGRAM IT OR REPLACE TRANSMISSION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10969122March 28, 2017
POWER TRAIN
MY WIFE AND I BOUGHT A JEEP CHEROKEE JUST ABOUT A YEAR AGO. WE HAVE HAD IT IN THE SHOP THREE TIMES FOR ROLLING AFTER THE CAR IS PUT IN PARK. JUST LAST SATURDAY (25 MARCH) MY WIFE WAS GETTING OUT OF THE CAR AT OUR DAUGHTERS SOFTBALL GAME AND THE CAR ROLLED BACKWARDS KNOCKING HER TO THE GROUND ALMOST ROLLING OVER HER. THE VEHICLE ENGINE WAS NOT RUNNING. SHE HAD TO GO TO THE DOCTOR AND RECEIVE TREATMENT.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10968631March 27, 2017
STRUCTURE:BODY
WATER LEAKING INTO FLOOR BOARDS ON PASSENGER SIDE. CAR WAS PARKED IN GARAGE AFTER DRIVING IN RAIN. A STRONG ODOR OF MILDEW WAS NOTICED THE NEXT DAY. DID AN INSPECTION TO SEE WHERE THE ODOR WAS COMING FROM, THE PASSENGER SIDE FLOORS WERE SOAKED WITH WATER AND IN THE REAR FLOORS ON THE PASSENGER SIDES. USED A SHOP VAC TO VACUUM OUT AS MUCH WATER, VACUUMED OUT AT LEAST A GALLON OF MOLDY WATER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10968804March 27, 2017
UNKNOWN OR OTHER
SEE ATTACHED
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10968512March 25, 2017
POWER TRAIN
TRANSMISSION LOCKS INTO GEAR DURING LIGHT THROTTLE OR NO THROTTLE LOADS REPEATEDLY. HAPPENS ON DOWNHILL DRIVING OR AT A RED LIGHT/STOP SIGN. CAR HAS NO POWER AND HAS TO BE DRIVEN OFF TO THE SIDE TO RESET COMPUTER OR LEFT SITTING IN AN INTERSECTION WHILE WAITING FOR A TOW TRUCK (ONE TIME). DEALER IS AWARE OF THE ISSUE AND IS REPLACING PARTS FROM THE COMPUTER TO A COMPLETE TRANSMISSION NOW. WIFE FEELS UNSAFE IN WHAT SHOULD BE A BRAND NEW PROBLEM FREE CAR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10968468March 25, 2017
POWER TRAIN
THE 2016 TRAILHAWK VERSION OF THE CHEROKEE HAS A DANGEROUS TENDENCY WHEN DESCENDING STEEP BUREAU OF LAND MANAGEMENT ROADS WITH GRADES OF 8-12%. THIS MODEL WAS SUPPOSEDLY DESIGNED TO MAINTAIN CONTROL WHEN GOING DOWNHILL ON THESE TYPES OF GRADES. IF YOU SHIFT IT INTO FIRST GEAR IN LOW RANGE, IT CANNOT HOLD THE GRADE AS THE ENGINE HAS INADEQUATE COMPRESSION TO SLOW THE CAR AND THE TRANSMISSION WILL SHIFT INTO 2ND EVEN THOUGH THE SHIFTER IS IN FIRST GEAR. THE CAR WILL ACCELERATE DOWNHILL A AN EXTREMELY HIGH RATE AND JUST BEFORE IT HITS THE REDLINE, IT WILL SHIFT INTO SECOND GEAR, THIS CAUSES THE CAR TO QUICKLY ACCELERATE UNTIL YOU APPLY THE BRAKES TO BRING IT UNDER CONTROL. THIS WILL GET SOMEONE SERIOUSLY INJURED OR KILLED. I SUBMITTED A REVIEW OF THIS AND OTHER ISSUES TO JEEP AND THEY SIMPLY ADVISED ME TO SPEAK TO A JEEP DEALER WHICH I DID. I EXPLAINED THIS ISSUE TO THEM AND THEY HAD NO SOLUTION FOR THIS. BECAUSE OF THIS WE SOLD THE CAR IN LESS THAN ONE YEAR. WE BOUGHT IT IN APRIL OF 2016 AND TRADED IT IN THIS MONTH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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