Jeep Cherokee Complaints (2019)

1,674 consumer complaints on file.

#11324931May 18, 2020
ENGINE, POWER TRAIN
VEHICLE STALLS WHEN SLOWING DOWN. RESTARTS AFTER SEVERAL TRIES. STALLS WHEN IN MOTION AND SLOWING DOWN. THIS HAS HAPPENED 3 TIMES WITH THE FIRST BEING 5-15-20. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11323156May 4, 2020
STEERING
THE STEERING WHEEL JERKS FROM LEFT TO RIGHT WHEN DRIVING. THIS IS A HUGE SAFETY CONCERN AS IT COULD CAUSE LOSS OF CONTROL. IT HAPPENS CONTINUOUSLY WHEN TRAVELING ABOVE 55MPH, GOING STRAIGHT, AND TURNING. I HAVE HAD A DEALERSHIP LOOK AT THIS AND THEY CLAIM THERE IS NO ISSUE AND THAT IT IS THE ELECTRONIC STEERING CONTROL KICKING IN. THEY ALSO HAD OTHER COMPLAINTS FROM MULTIPLE 2019 JEEP CHEROKEE OWNERS AND THEY SPOKE TO CHRYSLER ABOUT IT AND WERE TOLD THAT THERE WAS NOTHING THEY COULD DO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11322731April 29, 2020
ENGINE, VEHICLE SPEED CONTROL
MY 16 MONTH OLD JEEP TURNS OFF WHILE YOU ARE DRIVING IT. THIS HAS OCCURRED TWICE IN THE PRIOR TWO WEEKS. NO WARNING LIGHTS--THE CAR JUST TURNS OFF COMPLETELY. I HAVE BEEN ADVISED THIS IS DUE TO A DROP IN OIL PRESSURE, BUT THE OIL PRESSURE LIGHT DOESN'T COME ON. THE CAR HAS BEEN MAINTAINED ACCORDING TO THE GUIDELINES WITHIN THE MANUAL WHICH STATES TO CHANGE THE OIL WHEN THE ENGINE LIGHT COMES ON AND THAT IT SHOULD NEVER GO BEYOND 10,000 MILES BETWEEN OIL CHANGES. WHEN THE CAR WAS TAKEN TO THE DEALER FOR THE ISSUE WE WERE ADVISED THAT THE REALITY IS THAT THE OIL NEEDS CHANGED EVERY 4,000 MILES AND THIS IS A KNOWN ISSUE AND THAT MORE FREQUENT OIL CHANGES REDUCES THE LIKELIHOOD OF THIS OCCURRING. MY 16 YEAR OLD SON WAS DRIVING THE CAR THE FIRST TIME THIS OCCURRED AND THE SECOND TIME IT WAS ON A 45 MILE AN HOUR ROAD. THIS IS A KNOWN ISSUE AND YET CHRYSLER/JEEP DOES NOTHING TO RESOLVE IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11322282April 26, 2020
POWER TRAIN
ROUGH WHEN DOWNSHIFTING. AFTER DRIVING FOR A WHILE IT DOWNSHIFTS OK. JUST IN THE BEGINNING 20 MINS OF DRIVING THE DOWNSHIFT IS A LITTLE ROUGH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11321371April 17, 2020
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
MY CAR HAS TURNED OFF ON ME SEVERAL TIMES SINCE I BOUGHT IT. IT SLOWLY STARTS AND SHUTS OFF WHEN I MAKE A TURN. IT HAS SHUT OFF ON ME UP TO 4 TIMES IN LESS THAN A MILE, WHILE I HAVE MY CHILD IN THE CAR. ALSO IN A BUSY INTERSECTION. I HAVE TAKEN IT BACK TO DEALER SEVERAL TIMES AND THEY SAY IT IS DUE TO LOW OIL AND THEY ADD IT AND SEND ME ON MY WAY. THIS ISSUE CONTINUES AND IS A HUGE INCONVENIENCE. 04/10 WAS THE LAST TIME IT HAPPENED, I TOOK IT IN AND THEY CHANGED MY OIL AGAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11321013April 13, 2020
SERVICE BRAKES, ENGINE
TL* THE CONTACT OWNS A 2019 JEEP CHEROKEE. THE CONTACT STATED THAT THERE WAS AN ABNORMAL BURNING CHEMICAL ODOR COMING FROM THE ENGINE AND INTO THE CABIN OF THE VEHICLE THROUGH THE AIR CONDITION VENTS. THE CONTACT STATED THAT THE ODOR SMELLED LIKE BURNING PLASTIC. THE CONTACT BECAME NAUSEOUS FROM THE ODOR. THE VEHICLE WAS TAKEN TO MARINO CHRYSLER/JEEP/DODGE (5133 W IRVING PARK RD, CHICAGO, IL 60641), HOWEVER, THE MECHANIC WAS UNABLE TO REPLICATE THE FAILURE. THE CONTACT ALSO STATED THAT THERE WAS A METAL ON METAL SOUND WHEN THE BRAKE PEDAL WAS DEPRESSED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 2,000.
Crash:
No
Fire:
Yes
Injuries:
1
Deaths:
0
#11320857April 11, 2020
STEERING
WHEN TRAVELING DOWN THE HIGHWAY AT SPEEDS ABOVE 35 MPH, THE STEERING FEELS LIKE IT IS ABNORMALLY DIFFICULT TO KEEP CENTERED IN THE LANE. THEN THE VEHICLE STARTS TO DRIFT EITHER LEFT OR RIGHT AND WHEN I TRY TO CORRECT IT BACK TO CENTER LANE IT HAS SOME RESISTANCE AND THEN IT JERKS CAUSING IT TO OVER CORRECT. THIS GIVE THE FEELING OF CONTROL LOSS FOR A MOMENT, AND AFTER ITS BACK TO CENTER IT GOES THE OTHER WAY DOING THE SAME THING. WHEN IT IS DOING IT, OTHER PEOPLE ON THE ROAD NOTICE IT TOO AND WON'T PASS ON THE LEFT IN FEAR OF THE VEHICLE SWERVING TO HIT THEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11320859April 11, 2020
POWER TRAIN
WHEN DRIVING THE VEHICLE AROUND TOWN OR ON THE HIGHWAY IF I TAKE MY FOOT OFF THE ACCELERATOR FOR ANY REASON THAT REQUIRES ME TO SLOW DOWN THE ACCELERATOR HAS AN EXTREMELY SLOW RESPONSE TIME WHEN I RE- ACCELERATE ANYWHERE BETWEEN 3 TO 6 SECONDS. THIS IS EXTREMELY DANGEROUS IF ANOTHER VEHICLE IS COMING UP BEHIND YOU AND TRAVELING FASTER THAN THE CAR CAN ACCELERATE TO GET OUT OF THE WAY. SEVERAL TIMES I HAVE ALMOST BEEN HIT FROM BEHIND BECAUSE I CAN'T GET THE CAR TO ACCELERATE BACK TO THE SPEED I WAS TRAVELING UNTIL THE SLOW RESPONSE ALLOWS ME TO SPEED UP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11320258April 5, 2020
POWER TRAIN
WHEN ALMOST TO A COMPLETE STOP FEELS LIKE THE TRANSMISSION BANGS THE CAR FORWARD. VERY ANNOYING AND POTENTIALLY DANGEROUS AS IT JUMPS FORWARD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11320034April 2, 2020
ENGINE, UNKNOWN OR OTHER
EVERY TIME I DON'T GET AN OIL CHANGE RIGHT AWAY, MY CAR WILL STALL IN THE MIDDLE OF THE ROAD AT RANDOM TIMES WITH NO WARNING. I HAVE BEEN WITH MY TWO YOUNG CHILDREN IN THE CAR WHEN THIS HAS HAPPENED SEVERAL TIMES, IT'S EXTREMELY UNSAFE AND I AM SO TIRED OF THIS ISSUE. I'VE SPOKE WITH THE DEALERSHIP AND THEY SAID ALL JEEP CHEROKEE'S ARE LIKE THIS, AS IF IT IS NORMAL. WE ARE LUCKY WE HAVEN'T GOTTEN INTO A CRASH DUE TO THIS. THIS IS JUST RIDICULOUS AND I'M LOOKING INTO DOING A BUY BACK FOR THIS CAR. CAN'T TRUST JEEP NOW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11319550March 27, 2020
ELECTRICAL SYSTEM, POWER TRAIN, UNKNOWN OR OTHER
I AM HAVING SIMILAR ISSUES THAT OTHER PEOPLE ARE HAVING. NO ACCELERATION, VEHICLE STALLING, THE CAR REVVING OVER 4-5K RPMS STOPPED AND FOOT ON BRAKE, RADIO ISSUES. WHAT I AM TRYING TO FIND OUT IS HOW CAN I GET FCA TO BUY BACK THIS LEMON. ALSO I WOULD LIKE SOME DATA OF HOW MANY PEOPLE HAVE FILLED A COMPLAINT. I WANT TO USED THIS INFO AND GIVE IT TO THE NATIONAL CENTER FOR DISPUTE SETTLEMENT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11318362March 17, 2020
EXTERIOR LIGHTING
MANY CHEROKEE OWNERS 2019 ARE COMPLAINING IN ALL FORUMS THAT TAILLIGHTS GET WET WITH SIMPLE RAIN. IF YOU ALL DEALER THEY SAY CHRYSLER INFORMS THAT IT IS NORMAL BEHAVIOR UNLESS THEY ARE MORE THAN 24 HRS AFTER WET. WHEN ASKED IF THIS WILL LEAD TO FAILURE, CORROSION, OR DAMAGE TO THE LIGHT ASSEMBLY THEY SAY ON LONG TERM YES SO THE BEST ACTION IS TO GO ON THE BACK OF THE VEHICLE TO DRY THEM. A NEW VEHICLE SHOULDNT BE HAVING THIS BEHAVIOR. THE VEHICLE IS IN NORMAL ENVIRONMENT CONDITIONS. RUNNING THE VEHICLE DOES NOT MAKE THEM DRIER AND IS VERY DIFFICULT TO DRY USING A RAG OR ANYTHING IN THE INSIDE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11317705March 12, 2020
ELECTRONIC STABILITY CONTROL (ESC)
SOMETIMES THE CAR WON'T START THE WINDSHIELD WIPERS COMES ON WITHOUT THE SWITCH EVEN BEING TURNED THE EMERGENCY BRAKE SETS ITSELF THE VEHICLE WON'T GO INTO GEAR OR JUMPS INTO NEUTRAL ALL THE LIGHTS ON THE DASH BOARD COMES ON AND GOS CRAZY.. RADIO IS STATIC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11317157March 9, 2020
ENGINE
EXCESSIVE ENGINE OIL CONSUMPTION. NO LEAKS BUT HAVE TO ADD ENGINE OIL EVERY 1,000 - 2,000 MILES. THE CAR IS BRAND NEW LESS THAN 10,000 MILES ON IT. IT SHOULD NOT BE USING ENGINE OIL. HAVE HAD CARS BEFORE THAT NEVER USED OIL. THIS CAR SHOULDN'T BE GOING THROUGH THIS MUCH OIL THIS FAST. I HAD TO TOP OFF THE ENGINE OIL TWICE AND IT'S GOT LESS THAN 2,500 MILES ON IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11316615March 6, 2020
ENGINE, POWER TRAIN, STEERING
WHILE DRIVING MY JEEP ITS COMPLETELY STALLED OUT LOOSING POWER STEERING AND ELECTRICAL , HAD TO MANUALLY GET IT TO THE SIDE OF THE ROAD. A PREVIOUS RECALL UA9 HAS BEEN ISSUED FOR THIS PROBLEM BUT MY VIN DOESN'T MATCH EVEN THOUGH IT DID THE SAME THING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11316619March 6, 2020
EXTERIOR LIGHTING
AT TIMES THE DASHBOARD LIGHTING AND THE TOUCH SCREEN MONITOR GOES DARK; CREATING A SAFETY CONDITION BY WHICH I CANNOT DETERMINE HOW FAST I AM GOING AND IT DOES NOT ALLOW FOR ANY OF THE SAFETY ITEMS TO BE IDENTIFIED PROPERLY. THIS CONDITION HAS OCCURRED AT NIGHT AND WHEN IT DOES IT MAKES FOR VERY UNSAFE RIDE. I AM VERY CONCERNED WITH DRIVING THIS VEHICLE. THE DEALERSHIP HAS ATTEMPTED TO DUPLICATE THE PROBLEM WITH NO SUCCESS. I DO NOT FEEL COMFORTABLE TAKING THE VEHICLE BACK HOME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11316230March 5, 2020
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, POWER TRAIN
MY VEHICLE IS EXPERIENCING FREQUENT STALLING AND WILL DIE ON ME WHENEVER I MAKE AN AVERAGE TURN (LEFT OR RIGHT), OR WHENEVER THE CAR IS DECREASING ACCELERATION ON A NORMAL CITY STREET. HOWEVER, I'M EXPERIENCING THIS MOSTLY WHEN MY CAR IS STILL HEATING UP, SO AROUND THE FIRST 10MINS OF DRIVING THE VEHICLE AFTER NOT TOUCHING IT FOR 5+ HOURS. WHEN MY CAR STALLS OR SHUTS OFF, IT STILL SHOWS THAT THE ENGINE IS ON THROUGH THE START ENGINE BUTTON. HOWEVER, I STILL NEED TO PUT MY CAR IN PARK, AND PRESS THE START ENGINE BUTTON AGAIN WHILE PRESSING ON THE GAS TO TURN ON MY CAR AGAIN. WHEN I DO THIS, THE CAR OCCASIONALLY WILL STRUGGLE TO TURN ON AND SOMETIMES IT WON'T START UP ON THE FIRST TRY. IN ADDITION, I EXPERIENCE MY CAR SOUNDING AN ALERT NOISE OCCASIONALLY WHENEVER I'M MAKING A NORMAL TURN (WHEN MY CAR IS FULLY HEATED UP), BUT MY CAR DOESN'T STALL OR SHUT OFF. ANOTHER ISSUE THAT MY CAR IS EXPERIENCING IS I CAN TELL THAT MY CAR IS OCCASIONALLY STRUGGLING TO SWITCH GEARS WHEN I TRY TO ACCELERATE DURING WHILE MY CAR IS IN AUTO MODE. FROM MY UNDERSTANDING, THERE WAS A RECALL ON MY CAR MODEL BACK IN 2018 FOR A SIMILAR ISSUE ON THE AUTOMATIC TRANSMISSION. HOWEVER, MY CAR WAS NEVER RECALLED AND IT WAS NEVER SERVICED FOR ANYTHING SIMILAR TO THE RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11311954February 27, 2020
UNKNOWN OR OTHER
2 WEEKS AFTER I PURCHASED VEHICLE AS I WAS BACKING OUT OF MY GARAGE IT MADE A HORRIBLE SCREECHING NOISE LIKE IRON SCRAPPING AGAINST CONCRETE. IT CONTINUED DOING THAT AND I TOOK IT TO THE SERVICE DEPARTMENT AND THEY TOLD ME IT WAS THE CERAMIC BRAKES. IT CONTINUED AND HAD TO KEEP TAKING IT INTO SHOP FINALLY THEY REPLACED THE PADS AND ROTORS I PICKED IT UP ON A FRIDAY AND SUNDAY IT DID THE SAME THING. SO TOOK IT BACK AS OF 02/27/20 IT STILL MAKES THE SAME SOUND AND SOMETIMES IT WILL BRAKE AND THE CAR JERKS REAL BAD. ALSO IT ROLLS ABOUT HALF A TURN OF THE FRONT TIRE WHEN I HAVE PUT IT IN PARK WITH FOOT ON BRAKE TURN IT OFF AND TAKE MY FOOT OF THE BRAKE. I HAVE RECORDED THE NOISE IT MAKES AND VIDEOED THE TIRES ROLLING. THIS HAPPENS RANDOMLY THE LAST TIME IT MADE THE NOISE AND BRAKED WAS 02-12-20. BUT IT DOSE IT SO OFTEN THAT I GAVE UP RECORDING THE NOISE. INCLUDING OTHER DATES THAT IT HAS HAPPENED THE FIRST TIME WAS 2 WEEKS AFTER I BOUGHT THE CAR IN 07/03/19. OTHER DATES 11-25-19,12-17-19,12-22-19-TWICE THAT DAY 01-04-20,01-09-20,01-10-20,01/13/20,01/15/20,01/31/20,02/12/20 THOSE ARE THE ONES I HAVE JOTTED DOWN DOSE NOT INCLUDED THE RECORDED ONES. SOMETIMES WHEN I BACK UP AND PUT CAR IN DRIVE AND TAKE MY FOOT OFF BRAKE IT WILL ROLL BEFORE I EVEN STEP ON THE GAS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11311023February 24, 2020
STEERING
TL* THE CONTACT OWNS A 2019 JEEP CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT 70 MPH, THE STEERING WHEEL WAS SLIGHTLY TURNED AND FAILED TO RESPOND. THE CONTACT WAS CONCERNED THAT IN INCLEMENT WEATHER OVER CORRECTING THE VEHICLE COULD LEAD TO A CRASH. THE VEHICLE WAS TAKEN TO REED CHRYSLER LOCATED AT 1724 N SPRING ST, BEAVER DAM, WI 53916, (920) 887-2300, TO BE DIAGNOSED. THE VEHICLE WAS DRIVEN BY A TECHNICIAN WHO WAS ABLE TO DUPLICATE THE FAILURE. THE CONTACT WAS INFORMED THAT THERE WAS NO RECALLS OR A FIX FOR THE FAILURE. THE MANUFACTURER WAS NOT CONTACTED NOR NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 6,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11310590February 21, 2020
TIRES
TL* THE CONTACT OWNS A 2019 JEEP CHEROKEE LATITUDE EQUIPPED WITH GOOD YEAR TIRES, TIRE LINE: (NOT PROVIDED), TIRE SIZE: 225/60/R17, DOT NUMBER: (NOT AVAILABLE). THE CONTACT STATED WHILE DRIVING AT APPROXIMATELY 55 MPH, THE PASSENGER'S SIDE REAR WHEEL DETACHED FROM THE VEHICLE. THE CONTACT STATED THAT THERE WAS NO WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO SAN LEANDRO CHRYSLER DODGE JEEP RAM LOCATED AT SRT 1444 MARINA BLVD, SAN LEANDRO, CA 94577, TO BE REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 2,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Jeep Cherokee