Jeep Cherokee Complaints (2017)

1,338 consumer complaints on file.

#11161090December 13, 2018
UNKNOWN OR OTHER
MY CAR HAS TURNED OFF TWICE IN THE LAST WEEK WITHIN MY FIRST 3 MILES WHILE DRIVING. THIS HAPPENED ON 2 SEPARATE DAYS. NO WARNING SIGNS, NO CODES/NOTIFICATION LIGHTS ON DASHBOARD. *DT*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11160883December 12, 2018
ENGINE
CAR STALLS GOING DOWN ROAD COME TO FIND OUT WAS DOWN ALMOST 2 QUARTS OF OIL. TOOK VEHICLE TO DEALER AND SERVICE ADVISER INFORMED ME THAT IT WILL BURN A QUART EVERY 2000 MILES OR SO AND I WILL JUST HAVE TO KEEP ADDING OIL. JEEP KNOWS ABOUT THIS AND ITS COMMON FOR THIS TYPE OF ENGINE, NOTHING THEY CAN DO CAR BARELY HAS 14000 MILES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11161025December 12, 2018
ENGINE, FUEL/PROPULSION SYSTEM
SLOWED FROM 45 MPH TO 15 MPH TO ENTER DRIVEWAY AND CAR STALLED OUT AND TOTALLY LOCKED UP, COULD NOT MOVE GEAR SHIFT TO GET INTO NEUTRAL TO MOVE CAR OFF PART OF STATE HIGHWAY ROAD! CAR MILEAGE AT 14477, OIL CHANGE NOT DUE PER DEALERSHIP STICKER FOR ANOTHER 1500 MILES. THIS IS 2ND INSTANCE OF DANGEROUS STALL OUT, HAD DEALERSHIP DOCUMENT LAST ONE, THEY SAID IT WAS DUE TO OIL BEING LOW, BUT CAR WASN'T DUE FOR CHANGE FOR ANOTHER 1000 MILES AT THAT TIME! HAD THERE BEEN ANY ONCOMING TRAFFIC, MY NINE YEAR OLD WOULD HAVE TAKEN BRUNT OF HIT THE WAY CAR STALLED THIS TIME. GOD FORBID I HAVE TO SWERVE TO AVOID HITTING AN ANIMAL AND GET KILLED!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11156381December 5, 2018
VEHICLE SPEED CONTROL, STEERING, UNKNOWN OR OTHER
I WAS DRIVING AND THE FOLLOWING HAPPENED: JEEP COMPLETELY DIED WHILE DRIVING, BATTERY LIGHT ILLUMINATED & THE SCREEN DISPLAYED "PLACE IN P, THEN SELECT GEAR", I ATTEMPTED IT BUT I HAD NO POWER, NO ABILITY TO STEER OR BRAKE. I WAS ALSO BROKEN DOWN IN ON COMING TRAFFIC AND WASN'T ABLE TO MOVE. I HAD TO PUT IN NEUTRAL AND PUSH MY JEEP OUT OF THE MIDDLE OF THE HWY. I'M 26 AND 5'4. I'M SCARED FOR MY LIFE. I CRIED ALL THE WAY TO WORK. ALL I COULD SEE WAS GETTING IMPALED BY A DRIVER, GETTING KILLED AND RISKING LOSING MY 2 YEAR OLD SON! I'M NOT HAPPY, I'M SCARED FOR MY LIFE AND I HAVE NO IDEA WHAT TO DO OR WHERE TO TURN! THE DEALERSHIP ISN'T ANSWERING MY CALLS OR RESPONDING TO ANY MESSAGES! *BF CONSUMER STATED PROBLEM WAS CAUSED BY PISTON RINGS WERE FAULTY. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11154691November 29, 2018
POWER TRAIN
TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. ON FOUR SEPARATE OCCASIONS, THE SERVICE SHIFTER WARNING INDICATOR ILLUMINATED WHILE THE VEHICLE WAS BEING DRIVEN. WHEN THE WARNING INDICATOR ILLUMINATED, THE SHIFT INDICATOR DISPLAYED THAT THE DRIVE, REVERSE, AND NEUTRAL FUNCTIONS WERE ENGAGED. THE VEHICLE WAS TAKEN TO JERRY ULM CHRYSLER DODGE JEEP RAM (LOCATED AT 2966 N DALE MABRY HWY, TAMPA, FL 33607, (813) 463-8459) TO BE DIAGNOSED, BUT THE MECHANIC WAS UNABLE TO DETERMINE THE CAUSE OF THE FAILURE. THE CONTACT STATED THAT A WIRING HARNESS RELATED TO THE GEAR SHIFTER FUNCTION WAS REPLACED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 32,140.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11154105November 26, 2018
ELECTRONIC STABILITY CONTROL (ESC), ENGINE, UNKNOWN OR OTHER
VEHICLE HAS JUST SHUT OFF APPROX 10 TIMES IN THE LAST 2 WEEKS. SOMETIMES ITS 'DINGS' WHILE DRIVING NORMAL AND DOES NOT STALL BUT MOST OF THE TIME ITS STALLS AS DRIVING. EITHER IVE JUST PULLED OUT ONTO A ROAD OR MADE A TURN. THE CAR WILL JUST SHUT OFF AND SAYS TO PUT IN CORRECT GEAR. THE CAR WILL NOT TURN OVER AND RESTART FOR APPROX 10 MINUTES. VERY VERY DANGEROUS!!!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11153604November 25, 2018
POWER TRAIN
TRANSMISSION IS SLIPPING AND GRINDING AFTER TRYING TO ACCELERATE FROM STOP OR SLOW SPEED. IT HAS ALREADY BEEN FLASHED ONCE BUT MARK'S CASA IN ALBUQUERQUE, NEW MEXICO REFUSES TO DO ANYTHING ELSE TO TRY TO FIX IT. THEY STATE THAT THERE IS NOTHING ELSE THEY CAN DO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11152533November 19, 2018
STEERING
ON TWO OCCASIONS WHILE FLAT TOWING THE JEEP BEHIND OUR RV THE FRONT END WOBBLED EXCESSIVELY AND ONLY STOPPED WHEN WE SLOWED TO ALMOST A STOP. BOTH INSTANCES HAPPENED WITHIN 15 MINUTES OF STARTING TO TRAVEL IN THE MORNING AND HAPPENED IN CONSTRUCTION ZONES WHERE THE PAVEMENT WAS ROUGH. WE HAD HEARD OF THIS ISSUE SO WE HAD THE DEALER INSTALL THE MOPAR STERRING HARNESS WHEN WE BOUGHT THE CAR. THIS WAS SUPPOSE TO ELIMINATE THE PROBLEM BUT ITS CLEAR IT DID NOT DO SO. AFTER THE LAST INCIDENT WE TOOK THE CAR TO A JEEP DEALER WHO SAID THE PROBLEM WAS THE CAR BATTERY AND REPLACED IT. I FIND IT HARD TO BELIEVE THAT WAS THE REAL CAUSE SINCE THE BATTERY WAS LESS THAN A YEAR OLD. THE DEALER ALSO SHOWED US A NOTICE RECOMMENDING HAVE A CHARGER INSTALLED IF TOWING THE CAR MORE THAN 3 HOURS. (AGAIN, THIS DOESN'T ACCOUNT FOR OUR EXPERIENCES SINCE BOTH OF THEM OCCURED WITHIN THE FIRST HALF HOUR).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11150268November 9, 2018
ENGINE, VEHICLE SPEED CONTROL
AFTER STARTING THE CAR AND SHIFTING TO REVERSE THE CAR STALLS. ALSO WHILE DRIVING THE CAR HAS DISPLAYED THREE TIMES IN DIFFERENT OCCASIONS DISPLAYS "SERVICE SHIFTER" AND THE LIGHTS TURN RED ON THE SHIFT STICK (KEEP IN MIND THE CAR IS AUTOMATIC WITH 9 SPEED TRANSMISSION). I JUST GOT THE CAR A WEEK AGO AND I AM SCARED TO DRIVE IT. THE CAR IS A 2017 WITH 35K MILES, NOW I UNDERSTAND WHY THEY SOLD IT BACK TO THE DEALER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11149675November 6, 2018
POWER TRAIN
TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. WHILE DRIVING 40 MPH, THE "SERVICE SHIFTER" WARNING MESSAGE ILLUMINATED AND THE VEHICLE STALLED. THE CONTACT STATED THAT EVERY GEAR ON THE SHIFT ASSEMBLY ILLUMINATED. THE CONTACT PULLED INTO A NEARBY PARKING LOT, PLACED THE VEHICLE IN THE PARK POSITION, AND RESTARTED THE VEHICLE. THE VEHICLE WAS ABLE TO BE DRIVEN TO THE CONTACT'S RESIDENCE. TIM SHORT CHRYSLER OF MIDDLESBORO (1935 US-25E SCENIC, MIDDLESBORO, KENTUCKY 40965, (606) 248-3444) WAS MADE AWARE OF THE FAILURE AND PERFORMED A SOFTWARE UPDATE ON THE VEHICLE, BUT THE FAILURE RECURRED FIVE DAYS LATER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VEHICLE WAS NOT SAFE TO DRIVE. THE MANUFACTURER ALSO PROVIDED THE CONTACT WITH CASE NUMBER: 35250798. THE FAILURE MILEAGE WAS APPROXIMATELY 19,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11145352November 5, 2018
ENGINE
ON THREE SEPARATE OCCASIONS NOW, WHILE DRIVING MY VEHICLE AFTER IT HAD BEEN PARKED FOR 5 OR MORE HOURS AFTER TRAVELLING LESS THAN A MILE OR TWO WHILE IN MOTION MY VEHICLE HAS STALLED OUT. TWICE, COMPLETELY STALLED WHERE I HAD TO PULL OVER....ONCE IN THE DARK, THE LIGHTS WENT OUT AND IT STARTED TO STALL, BUT THEN CONTINUED ON THE ROAD. TWO TIMES IT WAS AFTER A LEFT HAND TURN, ONE TIME IT OCCURRED AFTER A RIGHT HAND TURN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11143549October 28, 2018
VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
I WAS TAKING MY CAR OUT OF PARK WHEN I NOTICED A REALLY LOUD CLICKING NOISE COMING FROM THE SHIFTER. I TOOK IT BACK TO THE DEALERSHIP AND I WAS TOLD THAT THE SHIFTER WOULD BE REPLACED. WHEN I PICKED MY TRUCK UP THE NOISE WAS EVEN LOUDER, AND THIS TIME I HAD AN ERROR MESSAGE ON MY DASH BOARD THAT READ "SERVICE SHIFTER". AT THAT TIME THE DEALERSHIP HAD ALREADY REPLACED THE SHIFTER. AFTER THEY RAN MORE TEST AND ATTEMPTED TO FIX IT A TOTAL OF 10 TIMES, I AM STILL HAVING THE SAME ISSUE, WHERE THE ERROR MESSAGE SAYS "SERVICE SHIFTER" AND THE CLICKING SOUND IS VERY LOUD. AFTER SPEAKING WITH THE SERVICE MANAGER AT THE DEALERSHIP, HE INFORMED ME THAT THE SHIFTER WAS JUST RECENTLY REPLACED ONCE AGAIN AND THAT THE OTHER ATTEMPTS TO REPLACE THE SHIFTER WERE A RESULT OF THE REPLACEMENT SHIFTERS BEING "BAD' (DEFECTED). CHRYSLER CUSTOMER SERVICE HAS BEEN NOTIFIED OF EVERY OCCASION THAT MY VEHICLE HAS BEEN SERVICED FOR THIS ISSUE, AND THEY HAVE EVEN ESCALATED THIS MATTER TO THEIR CORPORATE LEVEL TECHNICIANS KNOWN AS "STAR". I WAS TOLD BY CUSTOMER SERVICE THAT STAR WAS UNSURE OF THE ISSUE UPON THEM BEING CONTACTED IN REFERENCE TO THIS ISSUE. I HAVE YET TO SEE AN ACTIVE RECALL ON THIS PART, BUT OUT OF THE YEAR AND 8 MONTHS THAT I HAVE OWNED THIS TRUCK, I HAVE SPENT APPROXIMATELY A YEAR AND 4 MONTHS TAKING IT TO THE DEALERSHIP TO BE SERVICED FOR THE SHIFTER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11142661October 25, 2018
ENGINE, VEHICLE SPEED CONTROL
ON OCTOBER 23, 2018 I WAS TRAVELING DOWN THE HIGHWAY WHEN I SLOWED UP TO MAKE A TURN AND THE TRUCK TURNED OFF WHILE TURNING WITH A VEHICLE BEHIND ME. THANK GOD I WAS ABLE TO STEER THE VEHICLE TO THE SIDE OF THE ROAD. I HAVE FILED ANOTHER COMPLAINT WITH THIS SAME ISSUE THIS IS VERY DANGEROUS AND I PRAY MY HUSBAND OR I DON'T CAUSE A FATALITY OR BE A FATALITY DUE TO THIS 2017 JEEP BY CHRYSLER MALFUNCTIONING. I'VE NOTICED I'M NOT THE ONLY ONE THAT'S EXPERIENCING THIS ISSUE PLEASE HELP AND HOLD CHRYSLER RELIABLE TO FIX THIS ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11141811October 22, 2018
VEHICLE SPEED CONTROL
I LIVE IN A FLATTER AREA OF THE US. NO PROBLEMS HERE. HOWEVER, WHILE TRAVELING IN SOME MORE HILLY STATES RECENTLY I EXPERIENCED MULTIPLE OCCASIONS WHEN THE CRUISE CONTROL WOULD CAUSE THE VEHICLE TO ACCELERATE WELL BEYOND THE SETTING. 15-20 MPH ABOVE SETTING. ENGINE RPM WOULD GO AS HIGH AS 5000. THE SYSTEM WOULD NOT IMMEDIATELY DISENGAGE. I HAD TO HIT THE BRAKES AND THE CANCEL BUTTON SEVERAL TIMES BEFORE CRUISE CONTROL WOULD DISENGAGE. THIS OCCURRED WHILE TRAVELING AT INTERSTATE SPEEDS OF 65-70 MPH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11141918October 22, 2018
ELECTRICAL SYSTEM, POWER TRAIN
TL* THE CONTACT CALLED ON BEHALF OF THE DRIVER WHO LEASES A 2017 JEEP CHEROKEE. WHILE DRIVING 55 MPH, THE VEHICLE STALLED AND THE SERVICE SHIFTER WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS ABLE TO BE COASTED TO THE SIDE OF THE ROAD. THE VEHICLE WAS TOWED TO MERRICK DODGE CHRYSLER JEEP (LOCATED AT 3614 SUNRISE HWY, WANTAGH, NY 11793, (516) 868-4400) WHERE IT WAS DIAGNOSED THAT THE BATTERY AND THE SHIFTER NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO MERRICK DODGE CHRYSLER JEEP WHERE IT WAS DIAGNOSED THAT THE SOFTWARE NEEDED TO BE UPDATED. THE VEHICLE WAS REPAIRED, BUT THE FAILURES RECURRED FIVE TIMES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES TWICE AND PROVIDED CASE NUMBERS: [XXX] AND [XXX]. THE APPROXIMATE FAILURE MILEAGE WAS 4,000. *DT *JS PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *JS CONSUMER STATED SHIFTER WAS REPLACED TWICE & CHRYSLER WAS NOTIFIED 3RD TIME. UPDATED 12/06/18*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11140566October 16, 2018
ENGINE
TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. WHILE DRIVING APPROXIMATELY 20 MPH, THE VEHICLE STALLED AND ALL THE WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT COASTED THE VEHICLE TO THE SIDE OF THE ROAD, WAITED A FEW MINUTES, AND THE VEHICLE RESTARTED NORMALLY. THE CONTACT ALSO STATED THAT THE FAILURE OCCURRED APPROXIMATELY SIX TIMES WITHIN TWO MONTHS. THE VEHICLE WAS TAKEN TO THE DEALER (LIA CHRYSLER JEEP DODGE RAM, 2116 CENTRAL AVENUE, SCHENECTADY, NY 12304) WHERE IT WAS DETERMINED THAT THE ENGINE SHUT OFF BECAUSE IT WAS BURNING TOO MUCH OIL. THE DEALER STATED THAT THE ENGINE WAS PROGRAMMED TO SHUT OFF AS A PREVENTIVE MEASURE AND THAT THE MANUFACTURER WAS AWARE; HOWEVER, THERE WAS NO REMEDY. THE CONTACT WAS ASKED TO MONITOR THE OIL CONSUMPTION FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 23,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11139412October 10, 2018
ENGINE
I WAS DRIVING ON A SIDE ROAD (35MPH) AND THE CAR JUST "STOPPED" IN TRAFFIC! WITH NO WARNING OR INDICATION. IT STARTED AFTER 10 MINUTES OF SITTING IN HEAVY TRAFFIC - I TOOK IT TO THE DEALER AND THEY SAID THAT THERE WAS NO OIL IN IT? ACCORDING TO THE COMPUTER I HAD 4% LIFE AND PLENTY OF OIL AND I CHECKED IT WHEN I WAS STALLED ON THE ROAD.ACCORDING TO THE DEALER IT'S NORMAL FOR THE 2.4L ENGINE TO BURN THROUGH A QUART OF OIL EVERY 1000 MILES? IS THAT ACCURATE FOR A BRAND NEW CAR? I DON'T THINK SO-- THIS IS A DANGEROUS ISSUE. I COULD BE DRIVING DOWN THE FREEWAY AT 70 AND IT COULD JUST STOP AND IT'S HAPPENED TO OTHERS. THIS NEEDS TO BE REVIEWED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11132842October 2, 2018
ENGINE, POWER TRAIN
TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. WHILE OPERATING THE VEHICLE AT VARIOUS SPEEDS, THE ENGINE WOULD SUDDENLY SHUT OFF. AFTER RESTARTING THE ENGINE, THE VEHICLE OPERATED NORMALLY. THE CONTACT INDICATED THAT THE FAILURES OCCURRED ON MULTIPLE OCCASIONS, PRIMARILY WHEN MAKING TURNS. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (BAXTER JEEP, 710 S. 124TH CIR., LA VISTA, NE) AND A TRANSMISSION SOFTWARE UPDATE WAS PERFORMED; HOWEVER, THE FAILURES CONTINUED. THE MANUFACTURER WAS ALSO NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS UNKNOWN. *BF. UPDATED 10/29/18*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11131349September 28, 2018
AIR BAGS
2017 JEEP CHEROKEE. CONSUMER WRITES TO REQUEST AN AIRBAG ON-OFF SWITCH. *AS *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11132005September 27, 2018
ENGINE
TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. WHEN THE CONTACT ATTEMPTED TO START THE VEHICLE, IT SUDDENLY SHUT OFF AND ALL OF THE LIGHTING FLASHED. THE CONTACT WAS ALSO UNABLE TO PLACE THE VEHICLE IN PARK AND THE EMERGENCY BRAKE HAD TO BE USED TO PREVENT THE VEHICLE FROM ROLLING. THE IGNITION WAS RESTARTED AND THE GEAR WAS FINALLY PLACED INTO PARK, BUT THE VEHICLE SHUT OFF AGAIN AND WOULD NOT RESTART. THE VEHICLE WAS TOWED TO THE DEALER (MONROEVILLE CHRYSLER JEEP, 3651 WILLIAM PENN HWY, MONROEVILLE, PA 15146, (412) 856-1422) WHO STATED THAT THEY WOULD RUN A DIAGNOSTIC TEST. THE DEALER CALLED BACK AND STATED THAT THE VEHICLE NEEDED AN OIL CHANGE AND WAS REPAIRED. THE VEHICLE WAS RETRIEVED FROM THE DEALER AND THE CONTACT WAS CHARGED FOR THE OIL CHANGE. THE FAILURE MILEAGE WAS 58,000. THE VIN WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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