Jeep Cherokee Complaints (2017)

1,338 consumer complaints on file.

#11194454April 7, 2019
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, POWER TRAIN
JUST BOUGHT A USED 2017 JEEP CHEROKEE TRAILHAWK 36867 MILES AND THE SERVICE SHIFTER LIGHT HAS COME UP ON THE DASHBOARD WHILE DRIVING DOWN THE HIGHWAY AND ALL LIGHTS NEXT TO PRND TURNED RED. PULLED OVER AND STOPPED TURNED OFF ENGINE, PUT IN PARK AND THE VEHICLE STARTED ROLLING. TURNED ENGINE ON/OFF TWICE THEN GOT IT INTO PARK THEN BACK INTO DRIVE. MADE IT HOME AND VEHICLE STILL HAS ALL LIGHTS NEXT TO PRND ON AND SERVICE SHIFTER MESSAGE REMAINS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11194457April 7, 2019
ELECTRICAL SYSTEM
"SERVICE SHIFTER" LIGHT CAME ON AND ALL GEARS LITE UP WITH RED INDICATOR LIGHTS BESIDE EACH GEAR BEING P,R,N AND D. THIS HAPPENED WHILE MY VEHICLE WAS SITTING STILL AND IN "PARK" IN MY DRIVEWAY THE FIRST TIME, SITTING IN FRONT OF THE CHURCH WHILE I WAS DROPPING MOM OFF AND I DON'T REMEMBER IF IT WAS IN PARK OR DRIVE AT THE CHURCH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11193982April 5, 2019
POWER TRAIN
WHILE IN MOTION ON CITY STREETS AND HIGHWAYS, "SERVICE SHIFTER" MESSAGE APPEARS ON DASH AS WELL AS ALL SHIFTER LIGHTS ILLUMINATE. CAR SEEMS TO "MISFIRE" AND JERK FORWARD. DEALER HAS 'REPAIRED' 4 TIMES AND ISSUE RETURNS. THIS ISSUE HAS OCCURRED MULTIPLE TIMES IN THE 1 YEAR I HAVE OWN THIS CAR (PURCHASED NEW). THE FIRST INCIDENT WAS APRIL OF 2018 AND MOST RECENTLY 3/20/19
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11194193April 5, 2019
UNKNOWN OR OTHER
WHILE DRIVING MY 2017 JEEP CHEROKEE IT WILL RANDOMLY HAVE A WARNING FOR @SERVICE SHIFTER' ON THE DASH AND ALL LIGHTS ON THE LEFT OF THE GEAR SHIFT WILL BE RED FOR PRND +\- (SEVERAL TIMES A WEEK SO I HAVE TO PULL OVER SHUT OFF THE CAR AND WAIT AND TURN IT BACK ON). WHEN SEARCHING THE WEB THERE WERE SEVERAL FORUMS WITH THE SAME THING IN OTHER JEEP MODELS AND A LOT OF THE CHEROKEES AND WERE ALL HAVING PROBLEMS WITH THE DEALERS WANTING TO FIX IT CORRECTLY. THIS IS VERY DANGEROUS AS IT MEANS THE CAR CAN NOT TELL WHAT GEAR IT IS IN. LORD FORBID IT THROW ITS SELF IN PARK WHILE GOING 70 ON THE INTERSTATE. THIS NEEDS IMMEDIATE ATTENTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11192037March 27, 2019
ENGINE
JEEP STALLS COMPLETELY WITHIN A FEW BLOCKS OF START UP DURING A TURN. I HAVE TO PUT THE CAR IN PARK AND RESTART IT. RESTART IS LABORED, AND ON AT LEAST 2 OCCASIONS, I HAD TO TRY MORE THAN ONCE TO RESTART THE CAR. MILEAGE IS UNDER 37,000. THE SERVICE DEPARTMENT AT THE DEALERSHIP RECOGNIZED THE PROBLEM WHEN I CALLED THEM, AND HAS PERFORMED AN EARLY OIL CHANGE. THAT SEEMS TO HAVE FIXED THE PROBLEM,AT LEAST TEMPORARILY. THEY INSTRUCTED ME TO RETURN THE CAR TO THEM IN 2000 MILES FOR THEM TO CHECK THE OIL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11190423March 21, 2019
ENGINE, VEHICLE SPEED CONTROL
1ST, MY ENGINE LIGHT IS ON DUE TO A FAULTY THERMOSTAT IN THE ENGINE. I'M DISPLEASED A 2 YEAR OLD CAR HAS SUCH AN ISSUE. I'VE BEEN TOLD IT'S A COMMON PROBLEM OR DEFECT. 2ND MY CRUISE CONTROL GOES ROGUE AT TIMES AND SPEEDS UP EXCESSIVELY IF NO INTERVENTION HAPPENS TO STOP IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11190456March 21, 2019
ENGINE
ENGINE LIGHT IS ON DUE TO DEFECTIVE THERMOSTAT. IT'S NOT RIGHT MAKING SOMEONE PAY FOR A DEFECTIVE PART ON A 2YR OLD VEHICLE DUE TO POOR QUALITY! IF AMERICAN CARS ARE SO GOOD THEN WE SHOULDN'T HAVE ISSUES LIKE THIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11190200March 20, 2019
ENGINE
TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. WHILE DRIVING APPROXIMATELY 50 MPH, THERE WAS A POPPING SOUND UNDER THE HOOD. THE CONTACT PULLED OFF OF THE ROADWAY AND, WITHOUT WARNING, THE VEHICLE CAUGHT FIRE. THE FIRE DEPARTMENT WAS CALLED AND WAS ABLE TO EXTINGUISH THE FIRE. A FIRE REPORT WAS FILED. THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE CONTACT STATED THAT THE ENGINE COMPARTMENT WAS DESTROYED. THE VEHICLE WAS NOT YET DEEMED A TOTAL LOSS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 59,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11190249March 20, 2019
ENGINE
THE VEHICLE WILL STALL/DIE WHILE DRIVING. THERE IS NO POWER STEERING OR BRAKING. THIS HAS HAPPENED MULTIPLE TIMES INCLUDING WHILE DRIVING ON THE FREEWAY AT 60 MPH. I WAS TOLD BE THE DEALERSHIP THAT THIS IS A FAIL SAFE THAT IS IN PLACE TO PROTECT THE CAR FROM LOW OIL. AFTER THE FIRST INCIDENT, I KEPT CAREFUL WATCH ON MY MILEAGE AND OIL STATUS BUT DID NOT PHYSICALLY CHECK MY OIL. NOW WITH 600 MILES TO GO BEFORE THE NEXT SUGGESTED OIL CHANGE, THE CAR HAD STALLED THREE TIMES IN A WEEK. IT IS INCREDIBLY DANGEROUS BECAUSE IT CAN HAPPEN AT ANY TIME. THE CAR WILL NOT START AGAIN RIGHT AWAY. I'VE JUST DROPPED IT AT THE DEALER AND THEY SAID THIS IS COMMON WITH THIS ENGINE AND THAT I MAY NEED TO PHYSICALLY CHECK MY OIL EVERY 1000 MILES TO ENSURE IT IS NOT LOW. THIS IS UNACCEPTABLE. THIS FAIL SAFE PUT ME AT RISK ON A HIGHWAY AND ON A HIGHWAY ENTRANCE RAMP. I ALSO SHOULD NOT HAVE TO PHYSICALLY CHECK MY OIL ON A NEW CAR AND PAY TO GET OIL CHANGES MORE FREQUENTLY THAN SUGGESTED. THE CAR HAS STALLED ON A NEIGHBORHOOD SURFACE STREET TWICE, ON A HIGHWAY ENTRANCE RAMP ONCE AND ON THE HIGHWAY AT FULL SPEED. I HAVE ALWAYS BEEN DRIVING STRAIGHT. A MESSAGE COMES ON THAT SAYS, "SHIFT TO PARK OR NEUTRAL, PRESS BRAKE TO SELECT GEAR". I HAVE SEEN MANY SIMILAR COMPLAINTS ON THE INTERNET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11189983March 19, 2019
ENGINE
TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. THE CONTACT STATED THAT THE VEHICLE STALLED MORE THAN ONCE. THE FAILURE OCCURRED INTERMITTENTLY AND VARIOUS WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. KEENE CHRYSLER DODGE JEEP RAM (410 WINCHESTER ST, KEENE, NH 03431, (603) 357-0808) WAS MADE AWARE OF THE FAILURE AND INDICATED THAT AN OIL CONSUMPTION TEST MAY BE NEEDED. THE DEALER DID NOT TEST DRIVE THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 23,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11187249March 16, 2019
ENGINE
ENGINE IS CONSUMING OIL AT AN ALARMING RATE. WE HAVE PUT OVER 4QTS SINCE THE LAST OIL CHANGE IN NOV 2018. THERE IS NO LEAK, NO BURNING OF OIL, NO WARNING LIGHTS THAT TURN ON, NOR ANY AREA IN THE MOTOR WHERE YOU CAN SEE ANY OIL ACCUMULATING. WE EVEN CHANGED TO SYNTHETIC OIL AND IT'S STILL CONSUMING OIL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11187158March 15, 2019
ENGINE, UNKNOWN OR OTHER
3/15/2019 AT 12:15 I WAS DRIVING BACK TO WORK AFTER LUNCH AND MY CENTER DISPLAY PANEL SUDDENLY CHANGE FROM DISPLAYING MPH TO A MESSAGE THAT READ "SERVICE SHIFTER". WHEN I LOOKED AT MY GEAR SHIFT ALL LIGHTS WERE LIT INSTEAD OF JUST D. I IMMEDIATELY RETURNED HOME (I WAS A MILE AWAY) AND PUT THE CAR INTO PARK. THE MESSAGE REMAINED ON MY CENTER CONSOLE AND LIGHTS REMAINED LIT. I TURNED OFF/ON THE VEHICLE WITH SAME RESULTS. I PUT VEHICLE INTO GARAGE AND CALLED ROTHROCK MOTORS TO SCHEDULE AN APPOINTMENT. WILL DROP VEHICLE OF 3/16/19 BUT NO ETA ON RETURN SINCE THEY CANNOT TELL ME WHAT THE ISSUE IS UNTIL THEY LOOK AT IT. HOWEVER, I'VE FOUND HUNDREDS OF COMPLAINTS IN THE PAST 2 YEARS AFTER A VERY QUICK GOOGLE SEARCH WITH SAME ISSUE FOR JEEPS, NOT JUST MY MODEL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11186746March 14, 2019
ELECTRICAL SYSTEM, AIR BAGS, ENGINE
TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. THE CONTACT STATED THAT THE CHECK ENGINE INDICATOR ILLUMINATED, THE ENGINE OVERHEATED AND POWERED DOWN WITHOUT WARNING, THE DRIVER'S SIDE KNEE AIR BAG INDICATOR ILLUMINATED, AND THE COMPUTER SYSTEM LINKED TO THE TIRES WAS FAULTY. THE VEHICLE WAS TAKEN TO HIBBING DODGE CHRYSLER (1321 E 39TH ST, HIBBING, MN 55746, (218) 263-7700) TO BE DIAGNOSED, BUT THE TEST FOUND NO FAILURE. THE DEALER REPAIRED THE VEHICLE FOUR TIMES, BUT THE FAILURES CONTINUED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS 26,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11186053March 12, 2019
UNKNOWN OR OTHER
SERVICE SHIFTER APPEARS ON DASH WHILE DRIVING AND ALL LIGHTS ON SHIFTER ILLUMINATE. THIS HAS OCCURRED TWICE-- ONCE WHEN STARTING THE VEHICLE FROM BEING PARKED FOR SEVERAL HOURS AND AGAIN ONCE THE CAR WAS DRIVING AT ABOUT 35-40MPH. EACH TIME I CUT THE CAR OFF AND RESTARTED THE VEHICLE AND THE LIGHTS DISAPPEARED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11186251March 12, 2019
ENGINE
TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. WHILE DRIVING 40 MPH, THE ENGINE STALLED AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE CONTACT PULLED THE VEHICLE OFF THE ROAD AND HAD IT TOWED TO MARINO CHRYSLER JEEP DODGE (5133 W IRVING PARK RD, CHICAGO, IL 60641, (773) 777-2000). THE DEALER DIAGNOSED THAT THERE WAS AN OIL LEAK AND THE ENGINE NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 38,000. THE VIN WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11186311March 12, 2019
SERVICE BRAKES, ENGINE, STEERING
WHILE THE VEHICLE HAS BEEN RUNNING AND IN MOTION ON CITY STREETS, THE ENGINE WILL CUT OFF. THE CAR IS LEFT WITHOUT POWER STEERING AND WITHOUT POWER BRAKING. THE CAR MUST BE PLACED IN PARK TO RESTART THUS NECESSITATING THE NEED TO COME TO A COMPLETE STOP. THIS HAS OCCURRED ON FOUR SEPARATE OCCASIONS AND APPEARS TO BE A PROBLEMS OTHER HAVE ON THE SAME MODEL (WITHOUT RESOLUTION).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11185926March 11, 2019
ENGINE
WAS DRIVING AND ALL OF A SUDDEN THE CAR SHUT OFF AND THE BATTERY LIGHT CAME ON. LUCKILY I WAS ABLE TO PULL OVER SAFELY. CAR WOULD NOT RESTART FOR THE NEXT 6 HOURS. TOOK IT TO THE DEALER AND THEY TOLD ME IT WAS DUE TO LOW OIL LEVEL. I HAD THEM DO AN OIL CHANGE. WAS TOLD THIS WAS PRETTY COMMON FOR THE VEHICLE. THIS IS A VERY DANGEROUS SITUATION, I WAS LUCKY TO ONLY BE GOING ABOUT 25 MPH IN A RESIDENTIAL AREA. A RECALL AND REPAIR NEEDS TO HAPPEN BEFORE SOMEONE IS KILLED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11185003March 8, 2019
ENGINE
OIL LEAKS AND THERE IS NO LOW OIL LIGHT IT SHUTS OFF ANYWHERE. SAFETY ISSUE IT SHUT OFF ON ME IN A BUSY INTERSECTION. THE LAST 2 OIL CHANGES I'VE HAD I'VE HAD THIS ISSUE, THEY WERE DONE AT DIFFERENT PLACES. THERE IS NO VISIBLE LEAKS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11183944March 4, 2019
ENGINE
I BOUGHT THIS CAR BRAND NEW, AND I HAVE THE VERY COMMON SERVICE SHIFTER PROBLEM GOING ON IN MY CAR. I MADE THE APPOINTMENT FOR TODAY AND OVER THE WEEKEND THE CAR JUST SLIPPED INTO NEUTRAL WHILE I WAS DRIVING AND SCARED ME TO DEATH. LUCKILY NO ONE WAS BEHIND ME WHEN THIS HAPPENED. I HAD TO TURN THE CAR OFF AND BACK ON TO GET IT TO LET ME TO SHIFT. I JUST GET A CALL FROM THE DEALERSHIP AND THEY TELL ME IT IS COVERED UNDER MY EXTENDED WARRANTY BUT I HAVE TO PAY $100.00 DEDUCTIBLE. WHY DO I HAVE TO PAY ANYTHING WHEN THIS SEEMS TO BE A JEEP ISSUE!!!!! I AM SO MAD AND FRUSTRATED AND I DONT HAVE THE MONEY TO FORK OUT WHEN I ALREADY HAVE EXTENDED COVERAGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11183952March 4, 2019
POWER TRAIN
NO POWER WHEN ATTEMPTING TO ACCELERATE. THIS OCCURS SPORADICALLY WHEN ATTEMPTING TO ACCELERATE FROM A STOP, OR WHILE MOTION IN LOW AND MIDDLE GEARS. MAJOR ISSUE WAS WHEN IT WOULD NOT ENGAGE TRANSMISSION AFTER STARTING VEHICLE DUE TO FAILURE. THE SYSTEM LOCK ENGAGED WITH AUTO-ENGAGED THE PARKING BREAK AND I WAS UNABLE TO DISENGAGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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