Jeep Cherokee Complaints (2017)

1,338 consumer complaints on file.

#11692548October 10, 2025
POWER TRAIN
It has been 10 months since the recall was sent out. There is still not a solution. My vehicle seems to be increasingly getting worse.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11692278October 9, 2025
POWER TRAIN
The contact owns a 2017 Jeep Cherokee. The contact stated that when the vehicle was started, the message “Service Shifter” was displayed. Additionally, while attempting to start the vehicle, the vehicle hesitated to start, but the vehicle started after the third attempt. The vehicle was taken to a dealer, where it was diagnosed, and determined that the gear shifter needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 127,849.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11692387October 9, 2025
POWER TRAIN
rear diff. tries to lock up while driving in auto mode and should not on dry pavement. grinding noise until you slow down enough to engage with a bang. this is a known problem with jeep, the internet has several complaints about this problem, our jeep only has 75k miles on it and others reported with only 40k. I've been told rear diff. needs to be replaced at 4k$
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11691752October 6, 2025
SERVICE BRAKES, ENGINE, UNKNOWN OR OTHER
My car is jerking when driven and enabling the park brake while driving. There is a recall on other similar models. I purchased this vehicle brand new and within the same year, had the engine replaced by the manufacturer due to mechanical issues. Please assist in getting this PTU fixed not at my expense. The dealership is telling me $3k but I feel this should be covered due to other recalls and the fact that this motor was replaced shortly after purchasing the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11690837October 1, 2025
POWER TRAIN
The contact owns a 2017 Jeep Cherokee. The contact stated that while driving at an undisclosed speed and attempting to make a turn, there was a loud grinding sound coming from the vehicle. No warning light illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed that the drivetrain control module and power transfer unit had failed and needed to be replaced. The mechanic also informed the contact that the VIN was included in NHTSA Campaign Number: 25V011000 (Power Train); however, the part to complete the recall repair was not yet available. The mechanic referred the contact to the dealer for assistance. The dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11690550September 30, 2025
POWER TRAIN
The contact owns a 2017 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the parts to do the recall repair were not yet available. The contact stated that three dealers were contacted; however, the contact was informed that parts were not yet available. The contact stated that the vehicle was unsafe to drive, and the vehicle had been parked since the recall notification was received in February 2025. The manufacturer was made aware of the failure, and a case was filed. The contact had not experienced a failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11689953September 26, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2017 Jeep Cherokee. The contact stated that while driving at undisclosed speeds, the vehicle jerked and stalled while stopped at a traffic light. No warning light was illuminated. After several attempts the vehicle restarted; however, the vehicle drove in LIMP Mode. The vehicle was taken to the dealer but no cause for the failure was found. The contact stated that fifteen days before the failure, the vehicle had been repaired under Customer Satisfaction Notification: W84 for excessive oil consumption. The Powertrain Control Module (PCM) was reprogrammed. The contact stated that the dealer did not add the quart of oil as instructed as part of the remedy. Most recently, the contact noticed that the vehicle was consuming an excessive amount of oil. The vehicle remained at the dealer unrepaired. The manufacturer was notified of the failure and advised the contact that a representative would be reaching out; however, the contact had not yet received a call back. The failure mileage was approximately 67,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11688802September 22, 2025
ENGINE
Engine oil cooler has cracked and failed 1 month out of 1 year warranty. Cracks due to cold temperatures and warming up engine. Leaks oil all over and engine coolant.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11688804September 22, 2025
ENGINE
Engine cooler failed again 1 month out of 1 year warranty. Causes coolant to leak everywhere and engine oil. Happens due to colder outside temperatures and warming of the engine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11688027September 18, 2025
POWER TRAIN
I have received numerous "Service 4WD" and "Shifter Service" messages, since 2020 and replaced the shifter module twice. I frequently have difficulty shifting in and out of 4WD mode and other 4WD modes - The vehicle will not shift or shifts at an unusual time. January 2025. Transmission (or transfer case unexpectedly completely disengaged and rolled several feet before I could apply brake. Mcpeek’s Chrysler Dodge Jeep RAM of Anaheim has done prior service. When will a remedy be available? My wife and I don't feel safe driving this vehicle but our ability to sell it is held up by the unresolved recall. Thank you.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11688093September 18, 2025
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
A SERVICE SHIFTER message appeared out of nowhere, and now all the lights turn on regardless of which gear I'm in. After a quick internet search, it appears MANY people have experienced this exact same issue with various Jeep models. It seems this is an issue the company should take responsibility for and fix with a recall. The parts to replace this faulty design are expensive, and a repair shop cost would be exorbitant.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11688142September 18, 2025
POWER TRAIN
The contact owns a 2017 Jeep Cherokee. The contact stated that while his son was reversing out of a driveway, the vehicle shuddered and lost power with the check engine warning light illuminated, and the "Service 4WD" message was displayed on the instrument panel. The vehicle entered LIMP Mode and failed to accelerate above 20 MPH. The vehicle was then taken to an independent mechanic, who showed a defect with the PTU. The contact was notified of the failure, and upon investigation, it was discovered that the vehicle was included in NHTSA Campaign Number: 25V011000(Power Train). The vehicle was then taken to a dealer, where the contact was informed that parts for the recall repair were not yet available. The contact was then informed by the dealer that the vehicle could be repaired out of pocket; however, the contact denied the offer. The manufacturer was notified of the failure but offered no assistance. The vehicle was not repaired. The failure mileage was approximately 91,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11686905September 12, 2025
POWER TRAIN
The contact owns a 2017 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving approximately 30 MPH, the 4-Wheel Drive Service light illuminated. The failure was intermittent. The vehicle was taken to the dealer, who diagnosed that the Power Transfer Unit (PTU) had failed. The manufacturer was made aware of the issue. The manufacturer opened a case for the vehicle. The failure mileage was approximately 70,000. .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11685547September 7, 2025
POWER TRAIN, ENGINE
Orlando Chrysler, Dodge, Jeep Dealership states there is no remedy for this issue, therefore they wanted to charge me $5,749.28 for parts and labor to fix the issue. My jeep is running hot even though there are no leaks. I cannot lock or unlock the four-wheel drive system. Alerts continually being shown on the dash to check shifter and 4x4 not available. This has been going on for almost a year.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11685319September 5, 2025
ELECTRICAL SYSTEM
Service Shifter is displayed every now and then.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11684708September 3, 2025
POWER TRAIN
Our 2017 Jeep Cherokee with 59,976 miles was diagnosed to need a new "PTU" unit in the transmission. This repair is required to avoid a potential dangerous situation where the four wheel drive unit may "lock up" as a result of a sudden loss of power. The repair is over $7,000 and is on a national back order. We have been waiting without the car for over three months due to delays in obtaining the part through the Chrysler dealer. It is an unreasonable repair charge for so few miles and completely unacceptable to be without the car for over three months. This suggests that many other car owners are having an issue. Our VIN is not part of a national recall for some reason, but there is reference that a PTU recall has occurred for other Jeep Cherokees. We request that our VIN be included in the recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11683221August 26, 2025
POWER TRAIN
An alert came up on our Jeep Cherokee that 4WD needed to be serviced. Approximately three days later, we took the car to our local Jeep dealership and they let us know that we needed to replace the PTU for the vehicle. If this isn't replaced, the car loses AWD and could potentially become inoperable. While there has been a recall for very similar models of Jeeps in the same year as ours specifically regarding the PTU, ours does not qualify for the current recall. We don't understand why there is a recall for some Jeeps but not others within the same year and model for the exact same issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11682836August 25, 2025
POWER TRAIN, ELECTRICAL SYSTEM
Service Shifter warning light comes on when driving. When put in park and key is turned off will reset but periodically will reoccur. First occurred around 20,000 miles but is becoming more frequent now.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11682113August 21, 2025
POWER TRAIN
The "Service 4WD" light came on in my 2017 Jeep Cherokee. The nearest dealership is 56 miles away. I took the vehicle to my mechanic, who is only 7 miles away. On the way to the mechanic, the "Service Shifter" warning light came on and all the lights on my shifter lit up. Once at the mechanic, my vehicle became stuck in 4wd low and cannot be shifted out of 4wd low. My mechanic was able to confirm that the power transfer unit had failed. When my mechanic contacted the dealership to order a replacement part, he was laughed at and told that the part was on nationwide backorder with no date available as to when the part would be in stock. This is unacceptable because now I am without a vehicle. I cannot afford to rent a vehicle until this part is available. When is the manufacturer going to be held accountable for the faulty PTU unit?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11680857August 15, 2025
POWER TRAIN
Our vehicle started displaying a service 4x4 error and we no longer had the ability to shift into all wheel/four wheel drive. Looking up the VIN, it is not part of the NHTSA campaign 25vo11 (I think that's correct). In trying to understand the problem, I found many outside of the current recall are having issues with the PTU. This is what a local Jeep dealership told me the problem was. I also have seen several state the actuator was the issue and not the PTU itself. I would like to file this as a complaint and hope that the recall is expanded to cover other Cherokee models outside of the current recall. Thank you for your time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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