Jeep Cherokee Complaints (2001)

229 consumer complaints on file.

#10072819May 18, 2004
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
DOOR HINGES FAIL AND CAUSE DOOR TO BECOME UNALIGNED. THIS CAUSES THE LOCK LATCH TO BUMP AGAINST THE HOOK. THIS HAS CAUSED THE LATCH TO BREAK OFF INSIDE OF THE DOOR.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10063312May 11, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
WHILE DRIVING, THE FRONT END SHOOK. THE DEALER REPLACED THE FRONT ROTORS EIGHT TIMES, BUT THE PROBLEM RECURRED. THE DEALER DID NOT KNOW WHY THE ROTORS WERE WEARING OUT PREMATURELY. *AK THE DEALER SUGGESTED THAT THE ROTORS COULD NOT BE FIXED PROPERLY BECAUSE OF THE SUBSTANDARD PARTS CHRYSLER USED. THE VEHICLE WOULD RIDE ROUGH AND THE BRAKES SEEMED TO SQUEAK ONLY WHEN IT RAINED. *SC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10068393May 6, 2004
SERVICE BRAKES, AIR:DISC:ROTOR
I USUALLY DRIVE BACK ROADS UNDER 50 MILES PER HOUR. MY HUSBAND HAD TAKEN MY 2001 JEEP CHEROKEE SPORT ON THE INTERSTATE AND A CAR SWITCHED LANES INFRONT OF US CAUSING HIM TO HAVE TO BRAKE QUICKLY. THE FRONT OF MY CAR SHOOK SO HARD WE ALMOST WENT INTO A JERSEY WALL. UNTIL THAT VEHICLE WAS UNDER 40 MILES PER HOUR THE FRONT END WAS SHAKING SO VIOLENTLY IT WAS BARELY CONTROLABLE. IF I WOULD HAVE BEEN DRIVING IT MAY VERY WELL HAVE CAUSED A SERIOUS ACCIDENT. THE PROBLEM WITH MY VEHICLE WAS COVERED UNDER SERVICE BULLETIN 0500401. WHAT WE EXPERIENCED WAS NOT MINOR PULSATION. THE FRONT ROTOR WAS VISIBLY WARPED! WHEN I CALLED JEEP CUSTOMER SERVICE ABOUT THE PROBLEM THEY ADMITTED THAT THEY WERE AWARE THAT THE FRONT ROTORS WOULD WARP UNDER CONDITIONS OF HIGH HEAT OR HIGH ROAD SALT USE. THIS WAS NOT A RECALL NOR DID THEY OFFER TO MEET PART OF THE COST OF REPAIR ($700). BUT THE COMPOSITE OF THE BRAKE ROTOR HAS SINCE BEEN CHANGED SO THAT THIS PROBLEM NO LONGER HAPPENS. WE WERE LUCKY TO NOT HAVE A VEHICLE IN THE LANE NEXT TO US AND WE WERE LUCKY NOT TO HAVE HIT THE JERSEY WALL. I WANTED TO MAKE YOU AWARE OF THIS BECAUSE THE NEXT PERSON MAY NOT BE SO LUCKY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10071808April 29, 2004
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE
WHILE DRIVING VEHICLE OVERHEATED. VEHICLE WAS TAKEN TO AN INDEPENDENT SHOP, AND MECHANIC DETERMINED THAT INTAKE MANIFOLD CRACKED, AND COOLANT SPILLED INSIDE THE ENGINE. TECHNICIAN INDICATED THE NEED TO BE REPLACE THE ENTIRE ENGINE, VEHICLE HAD ONLY 58,000 MILES. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10065457April 1, 2004
VISIBILITY:GLASS, SIDE/REAR
WHILE DRIVING 45 MPH AND WITHOUT WARNING DRIVER'S SIDE WINDOW FELL DOWN INSIDE OF THE DOOR FRAME. CONSUMER WAS UNABLE TO RETRIEVE IT. CONSUMER DROVE THE VEHICLE TO THE DEALER FOR INSPECTION, AND MECHANIC INFORMED THE CONSUMER THAT THIS OCCURRED BEFORE. CONSUMER MUST RENDER PAYMENT BECAUSE THIS VEHICLE WAS NOT ON RECALL. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10059843February 26, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
WHEN APPLYING THE BRAKE FRONT END VIBRATED. DEALER DETERMINED THAT FRONT AND REAR ROTORS WERE WARPED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10056497February 4, 2004
ENGINE AND ENGINE COOLING
AFTER DRIVING MY VEHICLE FOR APPROX 20 MINUTES I NOTICE SMOKE COMING FROM THE FRONT OF THE HOOD. I OPENED THE HOOD AND FOUND THAT THE HOSE LEADING FROM THE ENGINE WAS VERY. MY TEMPERATURE GAUGES ALL REGISTERED NORMAL SO I ADDED SOME ENGINE COOLANT AND DID NOT DRIVE THE VEHICLE UNTIL THE NEXT AM. AFTER A 3 MILE DRIVE TO WORK SAME SITUATION AGAIN. I TOOK THE CAR TO MY MECHANIC AND WAS TOLD THE RADIATOR HAD ROTTED AND NEED TO BE REPLACED. ODD SINCE THERE WAS NO INDICATION PRIOR TO THE SMOKE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10056339February 2, 2004
ENGINE AND ENGINE COOLING:ENGINE
I PURCHASED A NEW 2001 CHRYSLER CHEROKEE JEEP. (4.0 LITER IN LINE 6 CYLINDER.) APPROX. 2 YEARS AFTER PURCHASE DATE (50,000 MILES DRIVEN), THE CAR WAS OUT OF WARRANTY AND I WAS INFORMED BY A REGISTERED CHRYSLER DEALER THAT THE CAR NEEDED A NEW ENGINE. THE EXPENSE TO PERFORM THE DIAGNOSTIC WORK AND INSTALL REPLACEMENT ENGINE AND RELATED PARTS AMOUNTED TO $4,500. I WAS A DILIGENT CAR OWNER WITH A VERY SMALL INCOME, A SINGLE PARENT WHO HAS TO WORK, AND A 5 YEAR CAR-PAYMENT PLAN -- IN ESSENCE, I CHANGED THE OIL, TOOK THE CAR FOR ANY SERVICE OR REPAIR NEEDED. I GATHER FROM CALLS TO CHRSYLER AND MY JEEP DEALERSHIP THAT I JUST GOT A "BAD" ENGINE AND BECAUSE IT'S OUT OF THE 2-YEAR WARRANTY THERE IS NO COURSE OPEN TO ME TO BE REIMBURSED FOR THE REPAIRS DONE. OBVIOUSLY, SINCE I STILL HAVE 3 YEARS LEFT ON MY CAR PAYMENTS I COULD NOT JUST WALK AWAY AND LEAVE THE CAR. I NEED HELP. PLEASE ADVISE WHAT I CAN DO. THANK YOU IN ADVANCE FOR YOUR TIME. BEST REGARDS, GENEVIEVE GLASSON. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10070125January 15, 2004
UNKNOWN OR OTHER
THE END OF 2001 WE SAW THE PAINT WAS CRACKING ON OUR 201 JEEP CHEROKEE. WE BROUGHT IT TO THE DEALER WE BROUGHT IT FROM AND THEY REFUSED TO REPAIR THE HOOD AND FRONT OF OUR JEEP. THE REFUSAL WAS MADE DUE TO THE FACT THAT IT HAS BEEN REPAINTED ONCE. WE BOUGHT THE VEHICLE NEW AND HAVE NOT DONE ANY WORK TO IT. WE ARE CURRENTLY PERPARING FOR SMALL CLAIMS COURT TO HAVE IT REPAIRED. THIS IS OUR FOURTH JEEP AND OUR LAST BECAUSE OF THIS. THIS PROBLEM SHOULD HAVE BEEN TAKEN CARE OF AT OUR DEALER AND SHOULD NEVER HAVE HAD TO GO THOUGH THIS HASSEL. THE VEHICLE WAS BOUGHT AT FOREST LAKE CHRYSLER/DODGE/JEEP IN FOREST LAKE, MINNESOTA. THIS IS SUPPOSE TO BE A FIVE STAR DEALERSHIP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10070160January 15, 2004
FUEL SYSTEM, GASOLINE
WHEN VEHICLE IS STARTED YOU CAN SMELL GAS FUMES, WITHIN MINUTES THE CHECK ENGINE LIGHT COMES ON. VEHICLE IS TAKEN INTO DEALER. DEALER TESTS IT AND SAYS IT A LEAK. THEY CAN'T FIND IT AND THEY RESET THE LIGHT. WITHIN 2 WEEKS THE SAME THING HAPPEN. THEY REPLACED THE GAS CAP A FEW TIMES AND CHANGED A GASKET ABOVE THE FUEL TANK. THIS MADE NO DIFFERENCE. JUST RECENTLY THE VEHICLE HAS BEEN INTO THE DEALER TWICE IN A MONTH. THE DEALER SUGGESTED TRADING IN THE VEHICLE AND CHANGED THE GAS CAP AGAIN. THE LAST TIME THE VEHICLE WAS IN THEY SUGGESTED A TUNE UP, WHICH IS NORMALLY DONE WITHIN SUGGESTED TIMES ANYWAYS, BUT DID IT AND CHARGED US FOR IT. AGAIN SAME THING HAPPENED. VEHICLE WAS TAKEN TO NEAR BY SERVICE DEPARTMENT TO BE TESTED.RESULTS (LARGE LEAK)..THE PROBLEM HAS BEEN ONGOING , NOTHING IS BEING DONE TO SOLVE IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10053794January 12, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DRUM
WHEN BRAKES ARE APPLIED THE VEHICLE SHAKES, AND DRIVER CAN HEAR METAL GRINDING. THE FRONT AND REAR BRAKES NEED REPLACEMENT EVERY 30,000 MILES. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10053561January 6, 2004
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE, UNKNOWN OR OTHER
VEHICLE MOVED FORWARD AND CRASHED INTO ANOTHER CAR WHILE PARKED. *LA (NAR) *CB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10050253December 8, 2003
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
WHILE APPLYING THE BRAKES VEHICLE VIBRATED UNCONTROLLABLY. CONSUMER WAS ABLE TO MAINTAIN CONTROL OF THE VEHICLE. DROVE THE VEHICLE TO DEALER FOR ANALYSIS, AND MECHANIC NOTICED THAT THE BRAKE ROTORS NEEDED TO BE REPLACED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10050013December 3, 2003
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP, AIR BAGS:FRONTAL
WHILE DRIVING 65 MPH DRIVER APPLIED THE BRAKES AND THE PEDAL WENT TO THE FLOOR, CAUSING THE VEHICLE TO HIT A POLE AND ROLE THREE TIMES. VEHICLE LANDED UPSIDE DOWN ON AN EMBANKMENT. UPON IMPACT, THE AIRBAGS DID NOT DEPLOY. THE DRIVER SUSTAINED BACK AND NECK INJURIES, AND WAS TRANSPORTED BY AMBULANCE TO HOSPITAL.*AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10039743October 1, 2003
AIR BAGS
WHILE DRIVING AT 55 MPH THE CONSUMER'S VEHICLE WAS INVOLVED IN AN ACCIDENT WITH A DEER. UPON IMPACT THE AIR BAGS DID NOT DEPLOY. *AK *NLM
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10038055September 3, 2003
POWER TRAIN:AUTOMATIC TRANSMISSION
VEHICLE WAS PARKED IN THE HOTEL PARKING LOT AND WITHOUT WARNING THE VEHICLE WENT INTO REVERSE, HITTING THE DRIVER BEFORE STOPPING. DEALER HAS BEEN CONTACTED.*AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10032055August 5, 2003
STEERING:COLUMN
CONSUMER STATES THAT THE STEERING WHEEL "SHIMMERS" EXCESSIVELY WHEN DRIVING MAKING IT DIFFICULT TO MAINTAIN VEHICLE CONTROL. DEALER DIAGNOSED CRACKED STEERING COLUMN. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10022597July 11, 2003
ENGINE AND ENGINE COOLING:ENGINE
ENGINE LIGHT ILLUMINATED. VEHICLE WAS TAKEN TO THE DEALER WHO REPLACED A PUMP ON 6/4/2003. ON 6/5/2003 THE ENGINE LIGHT ILLUMINATED AGAIN, BECAUSE THE DEALER INSTALLED THE WRONG PUMP, HOWEVER THE PROBLEM CONTINUED. *AK PH *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10022598July 11, 2003
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
ON THE WAY TO THE DEALERSHIP, THE BRAKES LOCKED UP AND THE CONSUMER'S VEHICLE REAR ENDED ANOTHER VEHICLE. *AK *PH THE DEALER REPLACED THE ROTORS. *JB
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10020241June 27, 2003
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
THE FRONT ROTORS WERE WORN WHICH CAUSED EXTENDED STOPPING DISTANCE. *JB THE FRONT BRAKE ROTOR HAD DISINTEGRATED. THE BRAKE PADS ONLY MADE CONTACT WITH 75 PERCENT OF THE ROTORS. *SCC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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