Jeep Cherokee Complaints (2017)

1,338 consumer complaints on file.

#11209195May 22, 2019
ENGINE, POWER TRAIN
I BOUGHT MY CAR BRAND NEW IN MAY OF 2017 AFTER 48,000 MILES THE "SERVICE SHIFTER" LIGHT CAME ON AND I TOOK IT INTO MY SERVICE DEPT AND THEY HAD TO REPLACE THE SHIFTER. I WAS TOLD FOR THIS MAKE AND MODEL REPLACING THE SHIFTER WAS NOT A BIG DEAL. AFTER 56,000 MILES I CAME IN WITH A TRANSMISSION ISSUE. I WAS 600 MILES FROM AN OIL CHANGE AND MY CAR WAS ACTING LIKE IT NEEDED THE OIL CHANGED AND I TOOK IT IN TO MY SERVICE DEPT AND THEY DID AN OIL CONSUMPTION TEST ON IT AND ENDED UP HAVING TO REPLACE THE WHOLE ENGINE. NOW I AM AT 62817 MILES AND THE "SERVICE SHIFTER" LIGHT IS BACK ON. BOTH TIMES THE SERVICE SHIFTER LIGHT CAME ON MY VEHICLE WAS AT REST BUT CONTINUED AS I WAS DRIVING. WHEN THEY REPLACED MY ENGINE THE VEHICLE WOULD SPUTTER AND JERK AS I WAS DRIVING AND STALLED OUT BEFORE I COULD GET IT TO THE DEALERSHIP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11209058May 21, 2019
ENGINE
TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT PULLED OVER AND RESTARTED THE VEHICLE AND AN UNKNOWN WARNING INDICATOR ILLUMINATED. ORANGE COAST CHRYSLER JEEP DODGE RAM (2929 HARBOR BLVD, COSTA MESA, CA 92626, (714) 549-8023) DIAGNOSED AND REPLACED THE ENGINE AND OIL, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED A SECOND TIME. THE FAILURE MILEAGE WAS 31,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11208641May 20, 2019
POWER TRAIN
CAR HAS 22,000 MILES ON IT. WAS DRIVING AND THE CAR MADE A BEEP NOISE AND A MESSAGE POPPED UP ON THE SCREEN SAYING "SERVICE SHIFTER" AND IF YOU LOOK DOWN AT THE SHIFT, ALL OF THE GEARS ARE LIT UP RED INDICATING THAT ALL OF THE SHIFTS ARE ON. HOWEVER I HAVE NOTICED IT TYPICALLY ONLY COMES ON WHENEVER I HAVE MY AIR CONDITIONING ON. I HAVE HAD IT DO THIS AROUND 17 TIMES STARTING WHEN THE CAR HIT 20,000 MILES. IT DOES NOT AFFECT DRIVING ABILITIES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11208530May 19, 2019
ELECTRICAL SYSTEM, POWER TRAIN
I BOUGHT THIS CAR BRAND NEW OCT 2017. AT ABOUT 20K MILES, ON THE EXPRESSWAY GOING MAYBE 50 MPH, THE SERVICE SHIFTER LIGHT CAME ON FOR THE 1ST TIME. ALL LIGHTS ON THE SHIFTER TURNED RED (PARK, REVERSE, NEUTRAL & DRIVE). A FEW TIMES MY AC WOULD NOT RUN WHEN THIS LIGHT IS ON. THIS IS VERY SCARY WHEN YOU ARE ON THE EXPRESSWAY. I GOOGLED THE REVIEWS AND FOUND THAT FOR THE PAST 3/4 YEARS MAJORITY OF THE JEEP CHEROKEES HAVE THIS SAME ISSUE. THE LIGHT WILL GO OFF WHEN YOU CUT THE ENGINE OFF AND CRANK IT BACK UP. I CALLED THE DEALERSHIP AND TOOK IT IN FOR AN INSPECTION. AT THAT TIME THE 'SERVICE SHIFTER' LIGHT DIDN'T COME ON SO THEY SAID IT WAS NOTHING THEY COULD DO. THIS LIGHT HAS BEEN COMING ON AT LEAST TWICE A WEEK NOW. NO EXPLANATION. EVERY TIME I BRING IT IN... THE LIGHT IS NOT ON! THERE IS SOMETHING WRONG HERE!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11208202May 17, 2019
ELECTRICAL SYSTEM
SERVICE SHIFTER INDICATOR CAME ON WITH ALL LIGHTS ON THE GEAR SHIFT INDICATOR LIGHTING IN RED. AFTER SHUTTING THE VEHICLE OFF, THINGS RETURNED TO NORMAL BUT WILL PROBABLY OCCUR AGAIN BASED ON OTHER INTERNET COMMENTS ABOUT THIS JEEP PROBLEM WITH THEIR WIRING HARNESS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11208220May 17, 2019
SUSPENSION, WHEELS
2017 JEEP CHEROKEE WITH ONLY 37000 MILES THE INTIRE FRONT END FELL OUT WHILE DRIVING CAUSING AN ACCIDENT. WHEEL, INTIRE HUB ASSEMBLY, AXLE, AND STRUT. WHILE THANKFULLY TRAVELING LOW SPEEDS IN THE CITY
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11207972May 16, 2019
POWER TRAIN, UNKNOWN OR OTHER
SERVICE SHIFTER
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11207727May 15, 2019
ENGINE, POWER TRAIN
IN AUG 2018 I GOT A SERVICE SHIFTER WARNING AND ALL THE LIGHTS AT THE SHIFTER LIT UP. THE SHIFTER BEZEL AND HARNESS REPLACEMENT REPAIR WAS COVERED UNDER WARRANTY. THEN IN MAY 2019 I GOT THE SAME WARNING, AND WHILE DRIVING ON THE INTERSTATE I SUDDENLY LOST ACCELERATION. I WAS UNABLE TO ACCELERATE OVER 30 MPH, THE VEHICLE WAS STUTTERING, AND ACTING LIKE IT WOULD SHUT OFF. I WAS ABLE TO DRIVE TO A NEARBY JEEP DEALERSHIP. THE DEALERSHIP KEPT THE VEHICLE FOR SEVERAL DAYS. THEY FIRST STATED THEY WOULD NEED TO REPLACE ALL THE SPARK PLUGS AND RECOMMENDED A FUEL INDUCTION CLEANING SERVICE, BOTH OF WHICH I WOULD NEED TO PAY AS THEY WERE NOT COVERED UNDER THE EXTENDED WARRANTY. SEVERAL DAYS LATER THE DEALERSHIP CONTACTED ME TO ADVISE THE REPAIRS THEY HAD ATTEMPTED HAD NOT REPAIRED VEHICLE. THEY THEN PERFORMED A COIL PACK REPLACEMENT AND THIS WAS COVERED UNDER THE WARRANTY. THEY ALSO REPLACED THE SHIFTER BEZEL AND THE HARNESS REPLACEMENT, ALSO UNDER WARRANTY. THEY DID NOT HAVE A RENTAL VEHICLE AVAILABLE, SO I HAD TO PAY FOR THIS OUT-OF-POCKET. THE RENTAL AND THE REPAIRS ENDED UP COSTING APPROXIMATELY $650 OUT OF POCKET. $150 WILL BE REFUNDED AFTER 60 BUSINESS DAYS ACCORDING TO CHRYSLER. ALTHOUGH THE SPARK PLUGS AND THE FUEL INJECTION CLEANING DID NOT FIX THE PROBLEM AND ARE NOT NECESSARY MAINTENANCE AT 50,000 MILES, BOTH THE DEALERSHIP AND CHRYSLER WARRANTY SERVICE STATED THOSE WERE MAINTENANCE REPAIRS AND WOULD NOT BE COVERED UNDER THE EXTENDED WARRANTY I HAD PURCHASED. I MOST LIKELY WILL NOT BUY ANOTHER JEEP IN THE FUTURE AS I FEEL THE ORIGINAL RECOMMENDED REPAIRS WERE A RIP OFF. ESPECIALLY SINCE IT WAS A VEHICLE MALFUNCTION, I BOUGHT AN EXTENDED WARRANTY, AND THE MALFUNCTION COULD'VE BEEN VERY DANGEROUS AS IT EASILY COULD HAVE CAUSED AN ACCIDENT!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11207795May 15, 2019
ENGINE
CPSC: HAS ANYONE REPORTED THAT JEEP CHEROKEES WITH A 4 CYLINDER ENGINE ARE JUST SHUTTING OFF WHEN OIL DOES NOT GET TO THE UPPER PART OF THE ENGINE. IT HAS HAPPENED TO US AND QUITE A FEW OTHERS APPARENTLY. I KNOW THE PROBLEM IS NOT UNIQUE TO US. THIS IS AN UNSAFE SAFETY FEATURE AND DOWNRIGHT DANGEROUS. *DT *JS *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11207864May 15, 2019
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
WHEN I FIRST PURCHASED MY VEHICLE AT 50,000 MILES THE SERVICE SHIFTER CAME ON, WE GOT IT FIXED NO PROBLEM. NOW I AM AT 56,000 MILES AND THE SERVICE SHIFTER HAS NOW COME BACK ON. I HAVE READ HUNDREDS TO THOUSANDS OF COMPLAINTS ABOUT THIS PROBLEM WITH JEEP CHEROKEES AND SOMETHING NEEDS TO BE DONE ABOUT IT. PLEASE RECALL JEEP CHEROKEES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11207889May 15, 2019
UNKNOWN OR OTHER
SERVICE SHIFTER LIGHT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11207402May 14, 2019
POWER TRAIN
CAR MILAGE AT 31K. CAR SERVED FOR 30K MAINTENANCE ONE WEEK BEFORE ON 5/3 AND JEEP INFORMED OF ISSUE (ALONG WITH OTHERS). SERVICE SHIFTER WARNING LIGHT COMES ON THE DASH AFTER THE SHIFTER ILLUMINATES ALL RED LIGHTS ON THE GEAR SHIFT, THIS HAPPENS ALWAYS WHILE IN MOTION DRIVING DOWN THE ROAD ON CITY STREETS AND HIGHWAY DRIVING. IT HAS HAPPENED AT LEAST 4 TIMES AND RESOLVES ITSELF WHEN THE CAR IS RESTARTED. LAST INCIDENT ON 5-11-19 BOTH ON HIGHWAY GOING ABOUT 70 AND WHILE DRIVING ON LOCAL ROAD GOING AROUND 30 MPH. ADDITIONAL CONCERNS ABOUT TRANSMISSION BECAUSE AT TIMES JERKING FEELING WHEN ACCELERATING OR SLOWING DOWN WHILE DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11207152May 13, 2019
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, ENGINE
AT 38,000 MILES ON OUR NEW JEEP, THE SPARK PLUGS ARE GROUNDING OUT FOR SOME UNEXPLAINED REASON AND BURNING A HOLE IN THE BOTTOM OF THE COIL PACKS BOOT. CAUSING THE PLUG AND COIL PACKS TO BURN UP. I'M BEING TOLD IT'S A MANUFACTURES PART DEFECT THAT JEEP HASN'T RECOGNIZED YET. IT'S HAPPENED 3 DIFFERENT TIMES AND JEEP WON'T DO ANYTHING ABOUT IT. THIS PROBLEM HAS ALMOST COST MY WIFE AND KIDS THEIR LIFE, DUE TO GETTING ON THE HIGHWAY AND THE JEEP STARTS TO MISFIRE!!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11207175May 13, 2019
ENGINE, ELECTRICAL SYSTEM
I WAS IN MOTION ON MY WAY TO TAKING MY CHILD TO SCHOOL UPON A BRIDGE RAMP CAME TO STOP SIGN ONCE I BEGAN TO MOVE FORWARD AFTER THE STOP I FELT A JOLT IN THE ENGINE AS IT SHIFTED INTO GEAR THE SERVICE SHIFTER LIGHT CAME ON I CONTINUED TO DRIVE TO GET TO SAFETY AND THE SERVICE SHIFTER LIGHT WENT OFF . I THOUGHT IT WAS JUST A GLITCH SO I DROVE MY SON TO SCHOOL AND ON RETURNING BACK HOME THE ENGINE LIGHT CAME ON THE VEHICLE STARTED JERKING VIOLENTLY AND I HAD TO HAVE IT SERVICED . DUTCH MILLER IN CHARLESTON WV SAID IT WAS SENSOR NUMBER THREE AND THAT IT WAS REPLACED. NOT EVEN TWO WEEKS LATER HAD THE SAME ISSUE HAD IT REPAIRED AND JUST THREE DAYS AGO I HAVE HAD IT REPAIRED AGAIN! TODAY JUST 3 DAYS AFTER REPAIR THE SERVICE SHIFTER LIGHT CAME BACK ON . EACH TIME THE SAME THINGS HAPPEN, THE SERVICE SHIFTER LIGHT COMES ON, WHEN IT GOES OFF THE ENGINE LIGHT COMES ON, THE RADIO STARTS SWITCHING FROM MY FM STATION TO AN AM STATION FOR NO APPARENT REASON AND THE VEHICLE STARTS JERKING VIOLENTLY WHILE DRIVING FORCING ME TO GO SLOWER THAN SPEED LIMITS ON AN INTERSTATE AND EVEN HAVING TO PULL OFF THE ROAD AND MY FEAR IS THAT IT IS GOING TO CAUSE AN ACCIDENT OR CATCH ON FIRE BECAUSE I FEEL THAT IT IS A BAD ELECTRICAL SYSTEM IN THE VEHICLE AND THE DEALERSHIP I PURCHASED THE VEHICLE FROM WILL NOT ASSESS THE ISSUE CORRECTLY. I HAVE REACHED OUT TO THE MAKERS OF JEEP AND THEY ARE CURRENTLY LOOKING INTO THE ISSUE. TODAY I AM SITTING AT WORK WONDERING IF I WILL EVEN MAKE IT HOME IN THE VEHICLE THAT I AM PAYING FOR THAT IS SUPPOSED TO BE RELIABLE AND ITS NOT!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11207068May 12, 2019
ENGINE
MY ENGINE GUZZLES OIL AND SHUTS OFF WHILE DRIVING! THIS IS THE 2ND TIME THIS HAS HAPPENED!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11206999May 11, 2019
ELECTRICAL SYSTEM
TAKATA RECALL. THE SERVICE SHIFT CHANGER LIGHTS CAME ON AND AS WELL AS THE AUTOMATIC START LIGHT CAME KN STATING IT NEEDS SERVICE. I JUST BOUGHT CAR TWO YEARS AGO. THIS IS RIDICULOUS NOW I HAVE TO PAY 430 FOR SOMETHING THAT STOPPED WORKING ON ITS OWN ALOT OF PEOPLE ARE HAVING THE SAME ISSUE WITH JEEP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11207015May 11, 2019
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
WHEN YOU CRANK THE CAR ALL THE RED LIGHTS COME ON AND IT BEEPS THEN STATES SERVICE SHIFTER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11206846May 10, 2019
POWER TRAIN
DRIVING DOWN CURVY ROAD, AROUND 50 MPH, INDICATOR LIGHT ON DASH SAID "SERVICE SHIFTER" WHILE ALL THE LIGHTS TO THE LEFT OF THE SHIFTER LIT UP. I PULLED OVER AND TURNED CAR OFF. AFTER SITTING A FEW MINUTES I STARTED IT UP AND IT SEEMED FINE. IT HAPPENED ONE MORE TIME WHILE FINISHING THE DRIVE HOME. THERE WAS NO KNOWN CAUSE FOR THIS TO HAPPEN. I'VE HAD THE CAR LESS THAN 2 YEARS, 37,000 MILES ON IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11206509May 9, 2019
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, STEERING
THIS PROBLEM HAS OCCURRED AT LEAST 4 TIMES IN A 2 WEEK PERIOD. WHILE DRIVING ON SERVICE STREETS A PINGING NOISES GOES OFF..THE BATTERY LIGHT A LIGHTENING BOLT AND SHIFT INTO DRIVE APPEARS AND LASTS A FEW SECONDS. THE STEERING WHEEL GETS VERY HEAVY AND HARD TO TURN. THE VEHICLE TURNS OFF! THE RADIO CONTINUES TO PLAY. I CANNOT SHIFT INTO PARK. WHEN I TRY TO TURN THE IGNITION IT MAKES A SCREECHING NOISE..AFTER THE SECOND ATTEMPT IT USUALLY WILL RESTART. THIS IS VERY DANGEROUS AND I AM AFRAID TO GET BEHIND THE WHEEL OF MY CAR!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11206602May 9, 2019
POWER TRAIN, VEHICLE SPEED CONTROL
WAS DRIVING DOWN THE HIGHWAY AND SERVICE SHIFTER CAME ON AND LOCKED OUT THE SHIFTING. AFTER SHUTTING OFF THE VEHICLE AND RESTARTING IT WAS TURNED OFF. THE SECOND TIME THIS HAPPENED WAS ON MARCH 6TH 2019, AFTER SHIFTING THE VEHICLE FROM PARK I MADE IT TO ROUGHLY THE END OF THE PARKING LOT OR LESS THAN 1/8 MILE AND AGAIN THE SERVICE SHIFTER LIGHT COME ON LOCKING OUT THE ACTUAL SHIFTING MECHANISM. THE SECOND CONDITION WAS MY CRUISE WAS SET AT 66 MILES AN HOUR WELL TRYING TO REDUCE AND CANCEL SPEED CRUISE WOULD NOT SHUT OFF UNTIL I HIT THE BRAKES HARD TO AVOID THE CRASH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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