Jeep Cherokee Complaints (2017)

1,338 consumer complaints on file.

#11218106June 5, 2019
ENGINE
AT 26,600 MILES (3 MONTHS AGO) MY JEEP STALLED UPON EXECUTING A LEFT TURN. NO PRIOR INDICATION. THE ENGINE JUST STALLED. TOOK 5 TIMES TO RESTART. APPARENTLY, MY OIL WAS EXTREMELY LOW WITHOUT VEHICLE INDICATION. OIL CHANGE PRIOR TO THIS FIRST INCIDENT WAS AT 21,676 MILES. NOW AT 28,900 MILES, AND MY VEHICLE STALLED THIS MORNING UPON EXECUTING A LEFT TURN AT 2 SEPARATE TIMES EN ROUTE TO WORK, IN AN INTERSECTION. EACH TIME THE VEHICLE STALLS, THE IN CAB WARNING "DING" OCCURED, ENGINE STALLS, AND THE ENGINE AND BATTERY DASHBOARD INDICATORS ILLUMINATE. IT TAKES PUTTING THE VEHICLE IN PARK AND 3-5 ATTEMPTS TO RESTART. NO PRIOR DRIVER WARNINGS LEADING UP TO THE STALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11218111June 5, 2019
ENGINE
I HAVE A FEW PROBLEMS THAT IS GOING ON WITH MY JEEP. ONE, THERE HAS BEEN A FEW OCCASIONS WHERE I AM DRIVING MY JEEP, AT A SLOW SPEED, AND IT WILL DING AND LOCK UP. THEN IT WILL SHUT OFF. I WILL HAVE TO SIT FOR A FEW MINUTES BEFORE IT WILL ALLOW ME TO CRANK IT AGAIN. I HAVE ALSO HAD AN ISSUE WHERE WHEN DRIVING MY JEEP TO MY DESTINATION, IT DOES FINE. BUT ONCE I PARK, THE CAR WILL NOT START AGAIN UNLESS JUMPED OFF. I REPLACED THE BATTERY EXPECTING THAT TO FIX IT, BUT IT DID NOT. I HAVE TAKEN IT TO A DEALERSHIP MULTIPLE TIMES AND NO ONE CAN FIND A PROBLEM. THERE HAS ALSO BEEN SOME PROBLEMS WITH IT THROWING A CHECK ENGINE LIGHT. THE CODE SAYS THROTTLE POSITION SENSOR. WHEN I TAKE IT SOMEWHERE, THEY SAY THE THROTTLE POSITION SENSOR IS FINE. I JUST WANT MY CAR TO BE SAFE FOR ME AND EVERYONE AROUND ME. MY CAR HAS LEFT ME STRANDED ON MANY OCCASIONS, AND IT IS UNRELIABLE. I AM SCARED TO TAKE MY CAR ANYWHERE EXCEPT WORK AND HOME DUE TO THE FACT I DON'T TRUST IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11218168June 5, 2019
UNKNOWN OR OTHER
SERVICE SHIFTER LIGHT CAME ON WHEN DRIVING G HOME, I CAN'T SEE MY SPEED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11217680June 4, 2019
ENGINE
I AM HAVING A MAJOR ISSUE WITH MY 2017 JEEP CHEROKEE AND ITS SEEMS AS THOUGH THIS ISSUE IS RUNNING RAMPANT NATION WIDE. FURTHERMORE IT SEEMS AS THOUGH FIAT-CHRYSLER KNOWS ABOUT IT AND IS DOING NOTHING. MY 2017 JEEP CHEROKEE 2.4L WAS PURCHASED FROM DAN ON 7/17/2017. SINCE THEN, IT HAS BEEN HAVING ENGINE PROBLEMS. . IN DOING SO, IT APPARENTLY GETS SO LOW THAT THE ENGINE CUTS OFF MID DRIVING AND I LOSE ALL POWER, STEERING INCLUDED. THIS IS CLEARLY A SAFETY ISSUE AS I HAVE MY 4 AND 2 YEAR OLD IN THE CAR WITH ME AND THIS HAS HAPPENED MULTIPLE TIMES IN THE LAST 6 MONTHS. THIS STARTED HAPPENING WHEN THE CAR HAD LESS THAN 25,000 MILES ON IT. THERE ARE COUNTLESS FORUMS ONLINE THAT DISCUSS THIS ISSUE WITH JEEP CHEROKEES. CAR IS RUNNING DRIVING AT APPROX 30MPH WHEN ALL OF A SUDDEN WARNING INDICATORS COME ON AND THE CAR STALLS OUT LOSING ALL POWER INCLUDING STEERING. DEALERSHIP SAYS THERE IS NO OIL IN THE CAR. WHILE REVIEWING THE ABOVE JEEP FORUMS ONLINE EVERYONE IS PLAGUED BY THIS. THE CAR BURNS ALL THE OIL! NEW CARS SHOULD NOT BE DOING THIS ESPECIALLY TO THE EXTENT THAT THERE IS NONE LEFT IN IT!!! I PARK THE CAR IN THE GARAGE SAME SPOT EVERY NIGHT. NOT A DROP ON THE FLOOR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11217755June 4, 2019
ELECTRICAL SYSTEM
THE "SERVICE SHIFTER" LIGHT KEEPS GOING ON THEN OFF. I HAVE TAKEN IT IN AND HAD IT FIXED AND IT HAPPENS AGAIN. LOOKS LIKE A LOT OF PEOPLE ARE HAVING THIS ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11217816June 4, 2019
POWER TRAIN
2017 JEEP CHEROKEE 80K MILES, AFTER SHIFTING FROM PARK TO REVERSE THE TO DRIVE, SERVICE SHIFTER INDICATOR MESSAGE ON SCREEN AS WELL AS ALL LIGHTS ON SHIFT PANEL P-R-D LIGHT UP RED. STOPPED VEHICLE, TURNED OFF, RESTARTED, LIGHTS WENT OFF. HAPPENED AGAIN TWICE WHILE PARKING AND ONCE WHILE DRIVING ON THE HIGHWAY AT 70MPH. MULTIPLE REPORTED ISSUES WITH OTHER CHEROKEE'S EXPERIENCING SAME PROBLEM. NO RECALL NOTICE OR BULLETIN AT DEALER, MAKING ME RESPONSIBLE FOR DIAGNOSTIC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11217644June 3, 2019
AIR BAGS
I HAVE A SERVICE LIGHT ON THE READS, SERVICE AIR BAG SYSTEM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11217448June 3, 2019
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
WHILE DRIVING VEHICLE SHUTS OFF WITH OUT WARNING. START IS IMPOSSIBLE FOR 30-45 SECONDS. NO CHECK ENGINE LIGHT AND NO DRIVABILITY ISSUES BEFORE OR AFTER VEHICLE SHUT DOWN. HAS HAPPENED TWICE IN THE LAST FEW WEEKS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11217512June 3, 2019
ENGINE, VEHICLE SPEED CONTROL, STEERING
MY 2017 JEEP CHEROKEE WITH LITTLE UNDER 45,000 STALLED THIS MORNING ON MY WAY TO WORK. THE CAR LOST STEERING/BRAKING CONTROL. THE BATTERY LIGHT CAME ON AND STATED I NEEDED TO SHIFT TO PARK THEN TO DESIRED GEAR. MY JEEP WOULD NOT RUN AT THIS POINT. I HAD TO WAIT A GOOD 5 MINUTES UNTIL I WAS ABLE TO ATTEMPT STARTING MY VEHICLE. HOWEVER, WHEN ATTEMPTING TO START THE VEHICLE IT DID NOT START ON THE FIRST 2 TRIES. THE 3RD TIME IT FINALLY STARTED. FURTHERMORE, AFTER LETTING MY VEHICLE SIT AND COOL ONCE I GOT TO MY WORK LOCATION WHICH IS 40 MILES AWAY. I AND ANOTHER CO WORKER CHECKED THE OIL, AND THE OIL BARELY REGISTERED ON THE DIPSTICK. I WILL BE GOING TO GET THE OIL CHANGED AGAIN SINCE THE OIL WAS DARK AND SMELLED BURNT. THIS IS NOT THE FIRST TIME I'VE HAD ISSUED WITH THE JEEP CHEROKEE. THE OTHER INSTANCE ALL THE SHIFTING GEARS ON THE CONSOLE LITE UP AND A MESSAGE ON THE DASH STATED TO SHIFT INTO THE DESIRED GEAR. THIS TOO HAPPENED WHILE I WAS DRIVING. THIS IS UNSAFE, ESPECIALLY IN THE FIRST INSTANCE WHEREAS YOU LOSE ALL CONTROL OF YOUR VEHICLE. I HAVE CALLED THE DEALERSHIP TO HAVE THE VEHICLE CHECKED OUT; HOWEVER, THEY ARE UNABLE TO GET MY VEHICLE SERVICED UNTIL 2 WEEKS AFTER THIS OCCURRENCE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11217570June 3, 2019
POWER TRAIN, UNKNOWN OR OTHER
'SERVICE SHIFTER' MESSAGE WHILE DRIVING. ALL THE LIGHTS ON THE SHIFTER COME ON; PRND. MESSAGE GOES AWAY ONCE THE VEHICLE IS RESTARTED. I HAVE HEARD NOTHING BUT COMPLAINTS ABOUT THIS AND NOTHING IS BEING DONE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11217576June 3, 2019
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
SERVICE SHIFTER INDICATOR CAME ON WITH ALL LIGHTS ON THE GEAR SHIFT INDICATOR LIGHTING IN RED. AFTER SHUTTING THE VEHICLE OFF, THINGS RETURNED TO NORMAL BUT WILL PROBABLY OCCUR AGAIN BASED ON OTHER INTERNET COMMENTS ABOUT THIS JEEP PROBLEM WITH THEIR WIRING HARNESS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11210860May 30, 2019
POWER TRAIN
I HAD THE SHIFTER WIRING HARNESS REPLACED WHILE THE VEHICLE WAS UNDER WARRANTY APPROX 15 MONTHS AGO. YESTERDAY THE SERVICE SHIFTER WARNING CAME ON AGAIN RESULTING IN THE VEHICLE BECOMING DISABLED LEAVING MY WIFE AND SON STRANDED. MY WIFE WAS DRIVING ON THE HIGHWAY AT 65 MPH WHEN THE LIGHTS CAME ON. ALL LIGHTS ON THE SHIFTER TURNED RED AND THE VEHICLE WOULD NOT ACCELERATE CAUSING HER TO PULL OFF OF THE HIGHWAY. MY WIFE WAS UNABLE TO GET THE VEHICLE IN PARK. AFTER A WHILE SHE WAS ABLE TO PUT THE VEHICLE IN PARK BUT SHE WAS UNABLE TO START IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11210888May 30, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. WHILE DRIVING, THE SERVICE SHIFTER WARNING INDICATOR ILLUMINATED. THE CONTACT PULLED OVER AND RESTARTED THE VEHICLE. THE VEHICLE HAD NOT BEEN DIAGNOSED OR REPAIRED. THE MANUFACTURER AND DEALER WERE NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 25,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11210578May 29, 2019
ENGINE
WAS DRIVING THE CAR GOING ABOUT 25 MPH WHEN THE ENGINE JUST STOPPED AND DASHBOARD SCREEN SAID PUT CAR IN PARK TO START IGNITION. CAR WOULD NOT START FOR MULTIPLE ATTEMPTS UNTIL 5 MINUTES HAD PASSED THEN RESTARTED, ONLY WARNING ON CAR WAS OIL CHANGE REQUIRED, NO LOW OIL OR OIL PRESSURE WARNING. WAS TOLD BY TECHNICIAN THAT THE ENGINE WILL TURN OFF AT ANY TIME IF OIL VOLUME OR PRESSURE IS LOW. NO WARNING ABOUT THIS ON DASHBOARD NOR ON JEEP APP NOR IN OWNERS MANUAL. ATTACHING WEB PAGE OF OVER 200 JEEP CHEROKEE OWNERS WITH SAME EXPERIENCE OF ENFINE STOPPING WHILE IN DRIVE, SOME AT HIGH SPEEDS.HTTP://WWW.CARPROBLEMZOO.COM/JEEP/CHEROKEE/ENGINE-SHUT-OFF-WITHOUT-WARNING-PROBLEMS.PHP IS LINK TO SITE WITH INDIVIDUAL COMPLAINTS ABOUT SAME ISSUE, WENT TO DEALER AND HAD OIL CHANGED AND ISSUE SEEMS TO BE RESOLVED BUT AM WORRIED THAT WITH TIME WILL HAPPEN EVERY TIME DUE FOR OIL CHANGE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11210742May 29, 2019
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
FOR NO APPARENT REASON THE "SERVICE SHIFTER" MESSAGE APPEARS ON THE INSTRUMENT PANEL BLOCKING MOST OTHER ACTIVE DRIVING INFORMATION AND ALL DOTS ON THE SHIFTER HOUSING BECOME RED. SEE PICS. THIS HAS OCCURRED COUNTLESS TIMES SINCE WE PURCHASED THE VEHICLE IN 2018, BUT DOES NOT APPEAR TO AFFECT IT'S DRIVING CAPABILITY. I HAVE COMBED THROUGH COUNTLESS JEEP FORUMS ON THE INTERNET AND WOULD SAY IT IS A VERY COMMON PROBLEM HOWEVER WITH NO CLEAR SOLUTION. JEEP HAS FAILED TO ADDRESS THIS ONGOING ISSUE AND I AM UNCERTAIN OF THE POTENTIAL RISK I AM TAKING BY CONTINUED DRIVING OF THIS VEHICLE AND WHAT EFFECT THIS ACTUALLY HAS ON THE VEHICLE AND ITS FUTURE DRIVABILITY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11210267May 28, 2019
POWER TRAIN
"SERVICE SHIFTER" ERROR CAME ON SCREEN AND ALL OF THE GEAR LIGHTS BESIDE THE SHIFTER LIT UP. AFTER TURNING VEHICLE OFF AND DRIVING AGAIN LATER, ERROR DISAPPEARED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11210150May 27, 2019
UNKNOWN OR OTHER
AT 26000 MILES "SERVICE SHIFTER" WARNING CAME. HAPPENED WHEN STARTING ENGINE. ALL SHIFTER LIGHTS CAME ON. SEEMS TO BE A PROBLEM WITH THESE JEEP MODELS WHICH JEEP HAS BEEN UNABLE TO FIX. COULD CAUSE A FAILURE AND LEAVE YOU STRANDED IN UNTENABLE SITUATION ESPECIALLY IF YOU ELDERLY. APPARENTLY JEEP IS AWARE BUT HAVE BEEN UNABLE TO FIX IT SO THAT IT DOES NOT REPEAT AGAIN IN A FEW THOUSAND MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11210173May 27, 2019
UNKNOWN OR OTHER
22.476 MILES ON VEHICLE AND SERVICE SHIFTER MESSAGE APPEARING WHILE DRIVING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11210197May 27, 2019
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
SERVICE SHIFTER MESSAGE CAME ON. ALL THE LIGHTS ON SHIFTER ARE RED. I WAS IN MY DRIVE ABOUT TOO RUN AN ERRAND
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11210058May 26, 2019
POWER TRAIN
"SERVICE SHIFTER" MESSAGE APPEARED ON DRIVER DISPLAY WHILE RED LIGHTS NEXT TO SHIFTER PRND ALL LIGHT UP. OCCURS INTERMITTENTLY WHILE DRIVING. CLEARS ITSELF WHEN CAR IS RESTARTED, BUT MAY OCCUR SOON AGAIN. HAS OCCURRED 10-20 TIMES OVER PAST 3 MONTHS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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