Jeep Cherokee Complaints (2017)

1,338 consumer complaints on file.

#11221838June 22, 2019
AIR BAGS, ELECTRICAL SYSTEM, SEAT BELTS
FIRST MY AIR BAG LIGHT CAME ON AND SAID SERVICE AIR BAG SYSTEM. NEXT THE SEAT BELT LIGHT IS ON AND DINGS WHEN SOMEONE IS IN THE PASSENGER SEAT EVEN THE THE SEAT BELT BUCKLED. NOW MY TPMS LIGHT IS ON WITHOUT ANY ISSUES WITH THE AIR IN THE TIRES. THIS IS AN ONGOING ISSUE THEY CANT RESOLVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11221937June 22, 2019
POWER TRAIN
I WAS DRIVING HOME ON A MAJOR STREET WHEN THE MESSAGE SERVICE SHIFTER POPPED UP ON MY DASHBOARD. THE LIGHTS TURNED RED ON ALL GEARS. I COULD NOT SEE MY SPEED OR ANY OTHER INFORMATION. MY MILEAGE HAD JUST READ 19141 I BELIEVE PRIOR TO THE SCREEN GOING TO SERVICE SHIFTER MESSAGE. I PULLED INTO A PARKING LOT. I PLACED THE GEAR INTO PARK. I THEN GOOGLED THE MESSAGE, MAKE, AND MODEL TO FIND OUT MORE INFORMATION. I FOUND FORUM ON CARGURUS.COM STATING TO TURN OFF THE VEHICLE AND RESTART. I WAITED 10 MINUTES BEFORE TURNING ON THE VEHICLE. WHEN I TURNED ON THE VEHICLE.THE MESSAGE DISAPPEARED AND THE RED GEAR LIGHTS TURNED OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11221643June 21, 2019
ELECTRICAL SYSTEM
SERVICE SHIFTER LIGHT HAS COME ON TWICE NOW AND WE PURCHASED THIS VEHICLE 5/17/19. IT IS A 2017 JEEP CHEROKEE TRAILHAWK WITH ABOUT 42,000 MILES. WHEN THIS HAPPENS EVERYTHING LOCKS UP. ALL THE LIGHTS BY THE SHIFTER WHERE PARK, REVERSE, ETC ARE THOSE LIGHT S LIGHT UP IN RED. YOU CAN NOT SEE THE SPEEDOMETER SO YOU HAVE NO IDEA HOW FAST YOU ARE GOING. THIS HAPPEN WHILE DRIVING OF COURSE, NOT SAFE AT ALL!! THIS HAPPENED LITERALLY DAYS AFTER PURCHASE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11221383June 20, 2019
ELECTRICAL SYSTEM, STEERING, UNKNOWN OR OTHER
DRIVING TO WORK THIS MORNING, TURN INTO A BUSY ROAD AND MY LIGHTS STARTED FLASHING ON THE DASH AND SAID THAT YOU CAN'T SHIFT GEARS WHILE IN MOTION.. OBVIOUSLY I HADN'T DONE THAT.. TOOK 3 MINS JUST TO GET THE CAR TO TURN OFF SINCE EVERYTHING WAS LOCKED UP.. LET IT SIT ONCE OFF, DIDN'T WANT TO START.. DID IT AGAIN AND FINALLY IT STARTED AND THE LIGHTS WERE NO LONGER LIT UP! DO THE RECALL ALREADY! OBVIOUSLY WITH ALL THE OTHER COMPLAINTS IT'S A JEEP ISSUE, NOT AN OPERATOR ISSUE..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11221511June 20, 2019
POWER TRAIN
SERVICE SHIFTER. DEALERSHIP QUOTED ME 1200.00 TO REPAIR. WAS TOLD IT WAS A SHIFTING MODULE IN WHICH WOULD NEED TO BE PROGRAMMED AFTER REPAIR. THERE HAS BEEN NUMEROUS PEOPLE WITH THIS SAME ISSUE ON THESE CARS. THIS VEHICLE IS LESS THAN 2 YEARS OLD, AND I WAS TOLD THIS COULD BE A MAJOR SAFETY PROBLEM. THIS SHOULD BE A RECALL WITHOUT A DOUBT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11221594June 20, 2019
ELECTRONIC STABILITY CONTROL (ESC), UNKNOWN OR OTHER
MESSAGE ON DASH CAME UP SAYING SERVICE SHIFTER. ALL LIGHTS ON AROUND THE SHIFT STICK. CALLED DEALER N THEY SAY IT'S A 'COMMON PROBLEM WITH JEEPS' AND I NEED A SHIFTER MODULE N WIRING. I LOOKED IT UP ON INTERNET N THERE ARE MANY GROUPS WITH THIS COMPLAINT. SOME SAY THEIR AUTO DIED WHILE DRIVING OR GEARS WON'T SHIFT RIGHT. WHY NO RECALL?? APPARENTLY IT'S BEEN GOING ON FOR FEW YEARS. THEY NEED TO FIX THE PROBLEM! I WAS DRIVING AND WHEN WARNING COMES ON THE MPH N STUFF DOESN'T SHOW ON DASH N LIGHTS ARE LIT UP ON GEAR. VERY DISTRACTING!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11220938June 18, 2019
POWER TRAIN
SERVICE SHIFTER MESSAGE APPEARED ON DASH AND ALL THE PRND LIGHTS TURNED RED WHEN I STARTED THE VEHICLE FIRST THING IN THE MORNING AFTER SITTING ALL NIGHT IN THE GARAGE. TURNED VEHICLE OFF AND ON WITH NO CHANGE. DROVE IT 40 MILES TO WORK AND WHEN I LEFT AT THE END OF THE DAY, THE MESSAGE WAS GONE AND ALL THE LIGHTS WERE BACK TO NORMAL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11220821June 18, 2019
UNKNOWN OR OTHER
SERVICE SHIFTER WARNING, SHIFTER LIGHTS FROM PRND, WHILE IN DRIVE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11220393June 16, 2019
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, POWER TRAIN
SERVICE SHIFTER CAME ON ONE EVENING AND WENT OFF UPON SHUTTING THE VEHICLE DOWN AND RESTARTING IT. THE NEXT DAY WOTH NO WARNING I WAS ON THE HIGHWAY WITH MY THREE KIDS. SUDDENLY DASH FLASHED 4X4, TRACTION CONTROL, ERS, AUTO STOP ALL UNAVAILABLE AND THEN THE TRANSMISSION JUST STOPPED FUNCTIONING. I WAS IN THE FAST LANE DOING 70 MPH AND HAD NO POWER WHAT SO EVER. THE RPMS WENT UP AND I HAD NO ACCELERATION WITH THE GAS PEDAL DOWN. I WAS ABLE TO GET TO THE SLOW LANE BUT NOT WITHOUT CAUSING A RIFT IN TRAFFIC, THANKFULLY OTHER DRIVERS WERE ALERT AROUND ME AND LET ME OVER ONCE I HIT MY FLASHERS. THE VEHICLE WAS ACTING AS IF IT WAS STUCK BETWEEN GEARS. OT WOULD ENGAGE IN R, N AND P BUT NOTHING WHEN I PUT IT IN D. CALLED A ROLLBACK AND PER DEALERSHIP EVERY CODE THAT COULD THROW HAS THROWN AND AT MY EXPENSE WE ARE STARTING WITH ENTIRE SHIFTER ASSEMBLY TO THE TUNE OF $900 PARTS AND LABOR. 5 DAYS TO GET PARTS IN! PER SERVICE MANAGER, SERVICE WRITER AND THE MECHANIC WORKING ON MY CAR THIS IS AN ISSUE WITH CHEROKEES & BETTER YET JEEP IS WELL AWARE OF THE ISSUE AND DOESN'T FIND A NEED FOR A RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11220421June 16, 2019
POWER TRAIN
SERVICE SHIFTER PROMPT CAME ON AT 26,000 MILES. SEEMS TO BE ONE OF THE MAIN CULPRITS FOR THIS MODEL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11220474June 16, 2019
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
"SERVICE SHIFTER" AUTOMATICALLY POPPED ON WHILE DRIVING ON A PUBLIC STREET. WENT HOME WAS ABLE TO REVERSE AND PARK . TURNED OFF CAR LET IT SIT FOR 2-3 MINS AND IT NO LONGER POPPED ON. DONT THINK IT'S UNDER WARRANTY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11219867June 13, 2019
POWER TRAIN
SERVICE SHIFTER MESSAGE HAS APPEARED MORE THAN ONCE. AFTER SHUTTING ENGINE OFF AND RESTARTING ALL IS FINE FOR 1200-1500 MILES THEN IT COMES ON AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11219459June 12, 2019
UNKNOWN OR OTHER
SERVICE SHIFTER WARNING LIGHT CAME ON AND ALL RED LIGHTS ON BY MY GEAR SHIFT CAME ON WHILE I WAS DRIVING. WHEN I STOP THE CAR AND RESTART IT EVERYTHING IS NORMAL FOR ABOUT 30 MILES THEN IT DOES THIS AGAIN. I HAVE READ LOTS OF COMPLAINTS ON THIS. IT NEEDS TO BE A RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11218762June 9, 2019
UNKNOWN OR OTHER
TAKATA RECALL MY JEEP IS A 2017 AND HAS HAD NOTHING BUT PROBLEMS. THE THERMOSTAT SENSOR TO THE TRANSMISSION FEELING LIKE IT CAN'T EVEN SUPPORT THE VEHICLE TO MY RPM GOING ALL THE WAY UP TO 6000 WHEN GOING UP HILL THAT MAKES MY CAR SOUND LIKE IT'S GOING TO BLOW UP NOW MY SERVICE SHIFTER LIGHT IS ON. EVERY TIME I TAKE IT TO THE DEALERSHIP THEY RUN 'UPDATES' THIS DOES NOTHING AT ALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11218797June 9, 2019
POWER TRAIN
SERVICE SHIFTER INDICATOR DASH LIGHT ILLUMINATES WHILE DRIVING. ALL SHIFTER POSITION INDICATORS ON CONSOLE ILLUMINATES WHILE DRIVING. VEHICLE FAILS TO SHIFT PROPERLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11218791June 9, 2019
ELECTRONIC STABILITY CONTROL (ESC), ENGINE
I WAS ATTEMPTING TO MERGE ONTO THE INTERSTATE WHEN MY JEEP SHUT OFF ON ME WHILE ON THE ENTRANCE RAMP. MY CAR DISPLAY FLASHED THE BATTERY SYMBOL AS WELL AS THE OIL LIFE SYMBOL (OIL LIFE WAS AT 55% ACCORDING TO VEHICLE DISPLAY). IT TOOK SEVERAL MINUTES BEFORE MY JEEP WOULD START AGAIN. I AM UNSURE IF THE EXACT CAUSE BUT I WOULD ASSUME THAT IT IS A SAFETY FEATURE TO PROTECT THE ENGINE, HOWEVER IT PUT ME IN A SITUATION THAT COULD HAVE EASILY COST ME MY LIFE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11218670June 8, 2019
UNKNOWN OR OTHER
WHILE DRIVING I HEAR A NOTIFICATION BING AND THE DASH SAYS 'SERVICE SHIFTER' AND ALL THE SHIFTER'S INDICATOR LIGHTS ARE SOLID RED. APPARENTLY THIS HAPPENS A LOT AND RESTARTING THE ENGINE ONLY TEMPORARILY RESETS THE COMPUTER TO ACCEPTABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11218276June 6, 2019
AIR BAGS, SEAT BELTS
MY HUSBAND AND I WERE INVOLVED IN A 4 CAR PILE UP ON THE 3 LANE HIGHWAY. TRAFFIC ABRUPTLY STOPPED SEVERAL CARS IN FRONT OF US ON THE HIGHWAY AND CARS WERE SWERVING TO MISS THE TRAFFIC STOPPED. THE 2 CARS IN FRONT OF US AND OUR CAR WERE ALL ABLE TO GET STOPPED WITHOUT HITTING EACH OTHER. WE WERE STATIONARY (STOPPED) WHEN WE HEARD SQUEALING TIRES AND WERE REAR ENDED BY A F250 HAULING A TRAILER FULL OF FIREWOOD AT A HIGH RATE OF SPEED. THIS TRUCK THEN PUSHED US FORWARD INTO THE VEHICLE IN FRONT OF US. WHICH THEN PUSHED THAT CAR INTO THE VEHICLE IN FRONT OF IT. SO, OUR VEHICLE WAS HIT FROM BEHIND AND THEN IN THE FRONT. THERE IS SEVERE DAMAGE TO THE VEHICLE, AND IT HAS BEEN DEEMED A TOTAL LOSS BY INSURANCE. MY CONCERN IS THAT NOT ONE AIRBAG DEPLOYED DURING THIS ACCIDENT. IN ADDITION, THE DRIVER'S SIDE SEAT BELT DID NOT LOCK PROPERLY. IT WAS PULLED ALMOST ALL THE WAY OUT AND THEN LOCKED. MY HUSBAND IS NOT A BIG GUY SO IT SHOULD OF LOCKED RATHER QUICKLY AND NOT AT THE END OF THE BELT. AS A RESULT, OF THE MALFUNCTIONING EQUIPMENT MY HUSBAND FLEW FORWARD HITTING HIS FACE AND CHEST ON THE STEERING WHEEL. HE DID SUSTAIN INJURIES TO HIS FACE AND BODY FROM THE ACCIDENT. I WOULD LIKE TO REQUEST THAT THE AIRBAG AND SEAT BELT ISSUED BE LOOKED AT. IT DOES APPEAR THAT SOME OTHER JEEP MODELS OF THE SAME YEAR HAVE SOME RECALLS FOR AIR BAG ISSUES. I HAVE INCLUDED PICTURES OF MY DAMAGED VEHICLE AND THE SEATBELT. *BF 'PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11217983June 5, 2019
ELECTRONIC STABILITY CONTROL (ESC)
GEAR SHIFT LIGHT IS COMING ON FOR SHIFTER!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11218000June 5, 2019
ELECTRONIC STABILITY CONTROL (ESC), POWER TRAIN
"SHIFTER SERVICE" LIGHT THAT APPEARED ON MY DASH AND THE PRND LIGHTS ALL TURNING RED WHILE IN MOTION. PULLED OVER AND TURN CAR OFF AND RESTART LIGHTS WENT OUT. I GOOGLED ON INTERNET IS THIS IS A COMMON PROBLEM WITH THIS MODEL. CAR HAS ONLY 50K MILES ON IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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