Jeep Cherokee Complaints (2019)

1,674 consumer complaints on file.

#11445675December 30, 2021
UNKNOWN OR OTHER
The radio screen has delaminated and Navigation now does not work and the screen constantly shows the message “Do you want to adjust your clock settings”. Doesn’t matter if I click out via “yes”, “no” or the “ X” in the upper right corner, it just comes back on. It also makes a clicking noise and there is a flashing light on the time on the screen. This is distracting while driving, and the screen will go black when I’m backing up so I can’t see anything behind me. I am the second owner and the car is out of warranty so the dealer will not cover the cost of the repair. I have to fix it so I have my navigation and back up camera again. I did my research and apparently this is a huge problem with Jeeps and Chryslers. But no recall. This is affecting my driving with the screen flipping to that message and the clicking noise. My only choice is never using the radio. The dealer will order and install the new radio when I can come up with the money to pay for it. It’s quite expensive. The problem has been confirmed by the dealer. They suggested I call FCA, which I did and they told me there was nothing they could do to offer any price relief.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11445199December 28, 2021
ENGINE, ELECTRICAL SYSTEM, EXTERIOR LIGHTING
When stoped car turned off. Car cant turn on and I need to wait a while. When stoped and going to turn it turns off. It stalls a lot especially when stoped at a light or stop sign.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11445172December 27, 2021
POWER TRAIN, STEERING
The Power Transfer Unit is malfunctioning and steering wheel sometimes out of control.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11444738December 22, 2021
POWER TRAIN
The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the vehicle hesitated to accelerate. The vehicle was taken to an independent mechanic, and the mechanic related the failure to NHTSA Campaign Number: 18V739000 (Power Train). The vehicle was not repaired. The manufacturer was made aware of the failure but informed the contact that the VIN was not under recall. The failure mileage was approximately 8,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11444109December 17, 2021
ENGINE
Engine unexpectedly turned off without any action from the driver, while the vehicle was in motion; cause UNKNOWN. This has happened three times, so far. (engine shuts off, electronics remain on, no malfunction indicator) The engine will not restart instantly; must wait about 30 seconds to up to 5 minutes (engine turns over but no combustion). If this were to occur in an intersection, the vehicle could be stranded in the oncoming lane. Issue not reported to dealer, this seems to be a wide-spread issue with no possible resolution (see Internet).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11443528December 12, 2021
ELECTRICAL SYSTEM
Unknown. Vehicle stalls at red lights causing the emergency brake to come on and at least 3 attempts to restart my vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11443531December 12, 2021
ELECTRICAL SYSTEM
Unknown. Alarm will sound randomly, exterior lights will flash on and off when vehicle is shut off. Screen display will shut off and sound will turn up and down
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11442890December 6, 2021
BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING, UNKNOWN OR OTHER, BACK OVER PREVENTION: CAMERA SYSTEM
The 8.4 uconnect screen is delaminating causing an internal malfunction. This presents a serious safety concern that has been repeatedly reported to the NHTSA and FCA. The screen goes black and freezes; causing loss of back up cameras, loss of navigation, climate and radio changing. The screen constantly changing causes distraction to the driver posing a significant safety issue. This is a known issue and yet FCA continues to put drivers, passengers and others on the road at risk by intentionally and knowingly concealing or omitting facts concerning the quality of the vehicle and the defective Uconnect and the risk to safety. FCA and the dealer concealed the defect with no intent to replace or repair the defect during the warranty period. Then refuse to cover the fix that is over $2,000. The issue has been reproduced at the dealer service department and on video. Prior to the complete delamination and screen failure the system would turn black and reboot frequently. No reasonable customer expects a vehicle to present a defect that exposes drivers and occupants to such a safety hazard.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11442067November 30, 2021
POWER TRAIN
Automatic transmission shifts hard at approximately 30 mph causing a sudden lurch.It has happened several times. It is such a sudden movement that it feels unsafe as if someone has hit my car from behind. I will be taking my car to the dealer for the first time for this issue today November 30 2021. It has not been inspected yet by anyone. There were no warnings prior to it happening. First occurrence in early November 2021
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11442079November 30, 2021
POWER TRAIN
Jeep's engine will unexpectedly stop while driving. Have to pull off the side of the road and then might take a few times to start and then it will continue. Very hazardous when it happens on the busier roads. This has is starting to happen now daily while driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11441899November 29, 2021
AIR BAGS, ELECTRICAL SYSTEM
CARVANA tried to drop off this Jeep Cherokee with the air bags exposed on both the drivers side and passenger side. There were also exposed wires on the passenger side. I rejected the vehicle and they put it right back up for sale seconds later. They also are refusing to come pick up the original vehicle that I had swapped for the Cherokee. This is what I sent them: I swapped a Jeep Compass for a Jeep Cherokee (VIN [XXX]). The delivery person [XXX] shows up 11/27/2021 and before he even gets the Cherokee off the truck, he offers me a $100 visa gift card saying the inside is dirty. I open the drivers side door and the air bag is exposed, dirty and wet. [XXX] says I can keep it, just get it fixed at a dealership. I said “NAH”. I go to the passenger side and it’s the same situation, the panel is hanging down and there are exposed wires. I said “nah I’m not keeping this car” and I begin taking pictures of the damages. The delivery dude [XXX] then asks me not to take pictures. I did anyway. Then [XXX] says “well I’m not gone say you rejected it. Imma just leave it as is” to which I said “no it’s rejected. I’m not taking this car I reject it.” I never got in the car, I have ring cameras that recorded it all. He loads it back up and leaves. Fifteen minutes later the car is back for sale on Carvana. I called Carvana to tell them they needed to come pick up their compass because I no longer want to do business with a company that would deliver a vehicle with defective airbags. They give me the complete run around for TWO days saying they can’t just come get the car, contracts have to be filled. The same contract I signed with the compass was the same contract I signed on the Cherokee that was instantly back for sale. How?? I never signed any financing contracts on either car because the mileage was under reported on the contract and I wasn’t about to sign anything with inaccuracies. They told me it would take 10-20 business days to come get their car. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (F
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11441918November 29, 2021
POWER TRAIN, UNKNOWN OR OTHER
Roaring sound coming from front righthand at speed greater than 50 mph.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440898November 18, 2021
UNKNOWN OR OTHER
Recently purchased this vehicle. FM radio volume cuts in and out randomly, and often. Some stations only work some of the time. Sometimes there is a lot of static. These are local stations that I have had no issue with in previous vehicles. AM radio and SiriusXM radio work fine. Only the FM radio seems to be affected. There have been no safety concerns, and the vehicle has not been inspected yet. I have researched this issue, and it seems to be a very common issue with Jeep that needs fixed. If the problem is this common, there should be a recall to have this issue fixed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440464November 15, 2021
UNKNOWN OR OTHER
There is something wrong with the stop start functionality on this vehicle. I am not sure how it is connected to the car but it causes my car to stop while I am driving literally. I've had this issue since I purchased the car I took it to the dealer to get fixed twice and called the manufacturer three times. I am having the issue again. I advised that dealership as well as jeep that I could get hurt if someone hits me from my car stopping abruptly ( I live in Chicago people drive fast and dangerously ) and they have done nothing to assist me with resolving the issue. but, whatever they keep fixing isn't the problem and I think that this is a violation of the law to have an unsafe vehicle on the road and I believe someone ( either Jeep or the dealership) were aware of the issues before I purchased the car. But , if I trade it in then someone else will just adopt the unsafe car at this point I am not sure what to do but reach out directly to the government but, I don't want to die my life is important to me and I cant just go buy another car I am not wealthy. I also , dont want someone to drive this car and something happens to them.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440273November 12, 2021
ENGINE
The contact was renting a 2019 Jeep Cherokee. The contact stated that after starting the vehicle, the vehicle stalled. The contact had to pull over, park the vehicle, and restart to correct the failure. The vehicle rental company, Hertz (1319d Rockville Pike, Rockville, MD 20852) was made aware of the failure but informed the contact that there was no recall associated with the VIN. The manufacturer was not made aware of the failure. The failure mileage was approximately 27,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11439279November 3, 2021
ENGINE, ELECTRICAL SYSTEM, POWER TRAIN
Car just stopped for no reason going 65 mph on the highway. Could have been a very bad accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11438862November 1, 2021
ELECTRICAL SYSTEM
Second time in under a year battery went dead. The first time, While I did take it to the dealer to get it replaced under warranty, still puzzling as to what is draining the battery. Dealer said alternator was good. I’m taking in today to get it fixed. My car is all factory, no mods, no add one. This is my daily driver, drive about 36 to 40 miles highway.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11438785October 31, 2021
ELECTRICAL SYSTEM, ENGINE, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Vehicle will not unlock or respond to key fab, after waiting it sometimes does, other times disconnecting negative battery cable and reconnecting it, function is restored. Far worse is at time when driving total electrical system failure occurs, engine fails, all dash board lights fail, light turn lane indicators and door locks. This has happened repeatedly and last time in heavy freeway traffic exiting. Took car to dealer and he said it was a low battery, this is the 3rd battery in 20 months. Dealer had car for 7 days and returned it now with Electronic Start Stop not functioning, after 3 weeks problems are still there, an independent mechanic says these are known Jeep problems, and confirmed it is not low battery voltage, I'm an electrical engineer and these failures happen when battery is at 14.0 volts, fully charged after 90 minutes of driving, and then car will start perfectly to only fail again. At this time I feel it's not safe to drive .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11438777October 30, 2021
ENGINE, ELECTRICAL SYSTEM, POWER TRAIN
About a year ago I took the vehicle in for a recall notice. Software update needed to be run due to the vehicle shutting off during operation. I took the vehicle in for the recall service. Since the recall my vehicle has now started doing the same thing. It seems to happen when slowing to a stop or downshifting. Vehicle totally shuts off, no lights, including break lights, everything shuts off including radio, hazards won't go on, car just totally shuts off. Happened to me at a busy intersection tonight and I nearly got rear ended. Only warning light was the battery when attempting to restart the vehicle. This has happened 4 times in the last two days, this is my only vehicle and I must drive it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11437678October 21, 2021
STRUCTURE:BODY, SERVICE BRAKES
The contact owns a 2019 Jeep Cherokee. The contact stated that while driving downhill at approximately 30 MPH, the brake pedal was depressed and went to the floorboard. The contact stated that an excessive amount of pressure on the brake pedal was needed before the vehicle came to a stop. The contact took the vehicle to the dealer who diagnosed that there was excessive rust on the rotors. The contact was informed that the rotors, calipers, and brake pads needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 15,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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