Jeep Cherokee Complaints (2017)

1,338 consumer complaints on file.

#11267197October 8, 2019
ELECTRICAL SYSTEM, POWER TRAIN
STOPPED AT A STOP SIGN WHILE DRIVING. ALL THE GEAR SELECTION LIGHTS CAME ON ALONG WITH "SERVICE SHIFTER" MESSAGE ON DASH DISPLAY. I HAD TO SHUT OFF ENGINE AND RESTART TO GET THEM TO TURN OFF. OPERATED NORMALLY AFTER THAT. DEALER SAYS CODE READER FAULT SAYS THAT SHIFTER WIRING HARNESS AND BEZEL HAVE TO BE REPLACED. SOME TYPE OF SHORT IN WIRING. THEY SAY IT IS NOT COVERED BY WARRANTY. I SEE OTHER YEARS OF THIS VEHICLE HAVE BEEN RECALLED DUE TO THIS ISSUE. NOT SURE WHY NOT THE 2017.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11266726October 7, 2019
UNKNOWN OR OTHER
SERVICE SHIFTER WARNING CAME ON AND GEAR SHIFT LIGHTS ARE ALL RED ON P, R, N, D - THIS WAS WHILE IN MOTION GOING DOWN THE ROAD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11266755October 7, 2019
POWER TRAIN
"SERVICE SHIFTER" MESSAGE DISPLAYED ON SCREEN & SPEEDOMETER WHILE DRIVING, ALL LIGHTS ON TRANSMISSION SHIFT LIT UP. PERSISTS UNTIL VEHICLE STOPPED & RESTARTED. WAS TOLD BY DEALER THAT THERE IS A FIX, BUT ONLY AVAILABLE UNDER INITIAL WARRANTY UNLESS I WANTED TO PAY OVER $200. THEY HAD NO INFORMATION AS TO WHETHER IT WAS A SAFETY CONCERN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11266791October 7, 2019
POWER TRAIN
SERVICE SHIFTER LIGHT CAME ON WHILE DRIVING ON A CITY STREET AND ALL THE LIGHTS ON THE SHIFTER GLOWED RED. PRND. DROVE FOR A WHILE SHUT CAR OFF AND IT WENT AWAY. THIS HAS HAPPENED TWICE NOW .DEALER CLAIMS THEY HAVE NEVER HEARD OF IT. BY THE AMOUNT OF COMPLAINTS ON LINE I CLAIM THEY ARE LYING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11266844October 7, 2019
UNKNOWN OR OTHER
I PUT MY CAR IN DRIVE AFTER BACKING UP AND ALL THE LIGHTS ON THE SHIFTER ILLUMINATED AND I GOT THE NOTICE TO "SERVICE SHIFTER ". I TURNED THE CAR OFF AND RESTARTED AND THE SHIFTER WAS NORMAL AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11266477October 5, 2019
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
I KEEP GETTING A SERVICE SHIFTER WARNING WHILE DRIVING MY JEEP. ALL THE LIGHTS FOR THE SHIFTER LIGHT UP (D,N,R AND P). I HAVE TO PULL OVER AND RESTART THE CAR OFF TO DISMISS THE WARNINGS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11266549October 5, 2019
ENGINE
FOR THE PAST 12 MONTHS WHILE THE VEHICLE IS IN MOTION DURING DIFFERENT TIMES OF THE DRIVING CYCLE (DRIVE, PARK, IDLE) A "SERVICE SHIFTER" LIGHT APPEARS ON THE DASH. AT THIS TIME NO OTHER LIGHT APPEARS (CHECK ENGINE, LOW OIL, ELECTRICAL ISSUE.) THIS OCCURS WHEN THE CAR HAS JUST BEEN STARTED, DRIVING, OR PARKED. IT DOES NOT MATTER THE TEMPERATURE OF THE CAR. THIS HAS BEEN NOTED BY PHOTOS OF THE SERVICE LIGHT ALSO WITH THE MILEAGE OF THE CAR. THE ISSUE SOMETIMES RESULTS IN THE CAR TURNING ITSELF OFF WHILE IT IS IN DRIVE. WHEN THIS OCCURS THE CAR MUST SIT FOR A PERIOD OF TIME FROM 1 MINUTE TO 30 MINUTES THEN THE CAR WILL TURN BACK ON WITHOUT ISSUE. THE LIGHT APPEARS WITHOUT ANY KNOWN CAUSE OR CONTRIBUTING FACTOR. THE CAR HAS BEEN TOWED TO THE DEALERSHIP WHICH IT WAS PURCHASED. THE CAR HAS A SERVICE CONTRACT. WHEN THE VEHICLE IS IN THE SHOP AT THE DEALERSHIP THE LIGHT IS NOT ON. THE DEALERSHIP CLAIMS THAT THIS ISSUE CANNOT BE DIAGNOSED UNLESS THE LIGHT IS ON. THE VEHICLE HAS BEEN TOWED TO THE DEALERSHIP FOR REPAIR AND MAINTENANCE ON TWO OCCASIONS AS IT WOULD NOT START FOR AN EXTENDED PERIOD OF TIME. THIS ISSUE HAS NOT BEEN RESOLVED. THIS ISSUE DOES NOT INVOLVE ANY RECALLED PARTS OR PRODUCTS. THE DEALERSHIP DENIES ANY KNOWLEDGE OF THIS HAPPENING TO OTHER VEHICLES. THROUGH A SIMPLE ONLINE SEARCH I FOUND THAT THERE ARE MANY OTHER DRIVERS AND VEHICLES WITH THIS EXACT ISSUE. THIS POSES A SAFETY THREAT AS THE CAR TURNS ITSELF OFF WHILE IT IS IN DRIVE. IT IS MY FEAR THAT THIS MAY OCCUR WHILE DRIVING ON A HIGHWAY. THIS HAS ONLY OCCURRED TO THIS POINT ON A RESIDENTIAL STREET. THE VEHICLE IS CURRENTLY AT THE DEALERSHIP PENDING REPAIRS, BUT THEY NOTED AS IT IS AN INTERMITTENT ISSUE IT IS UNLIKELY THAT THEY WILL BE ABLE TO DIAGNOSE OR REPAIR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11266039October 4, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. WHILE DRIVING 50 MPH, THE SERVICE SHIFTER WARNING INDICATOR AND SEVERAL OTHER WARNING INDICATORS ILLUMINATED. THE ACCELERATOR PEDAL WAS DEPRESSED TO THE FLOORBOARD; HOWEVER, THE FORWARD MOMENTUM WAS MINIMAL. THE VEHICLE WAS TAKEN TO AN AUTO ZONE AS WELL AS AN INDEPENDENT MECHANIC TO BE DIAGNOSED, BUT NEITHER MECHANIC COULD RETRIEVE A FAULT CODE. THE CONTACT STATED THAT THE FAILURE OCCURRED ONLY WHEN THE GEAR SHIFT LEVER WAS PLACED IN THE DRIVE POSITION. THE CONTACT STATED THAT THE FAILURE WAS INTERMITTENT. THE MANUFACTURER AND DEALER WERE NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 78,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11266047October 4, 2019
POWER TRAIN
GETTING A SERVICE SHIFTER MESSAGE. ALL LIGHTS ON THE SHIFTER ARE ILLUMINATED AND WILL NOT GO AWAY. TURN CAR OFF, RESTART, SHORTLY AFTER MESSAGE REAPPEARS SERVICE SHIFTER. THIS IS DONE IN A STATIONARY POSITION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11265911October 3, 2019
ELECTRICAL SYSTEM, POWER TRAIN
2017 JEEP CHEROKEE STARTED AND PLACED IN DRIVE OR REVERSE. ALL SHIFTER LIGHTS COME ON AND DASHBOARD DISPLAYS MESSAGE "SERVICE SHIFTER" AND TRANSMISSION IS LOCKED OUT. HAVE TO SHUT DOWN AND RESTART VEHICLE TO CLEAR ERROR MESSAGE AND GET TRANSMISSION TO WORK. THIS HAS HAPPENED MULTIPLE TIMES. VEHICLE ONLY HAS 25,000 MILES ON IT. I SEE ON WEB BLOG THAT MULTIPLE OWNERS OF 2016, 2017, 2018, AND 2019 JEEP CHEROKEES HAVE SAME PROBLEM. DEALERS CLAIM EITHER NEVER SEEN BEFORE (LIES), OR PERFORM SOFTWARE UPDATE, OR REPLACE SHIFTER AND WIRING HARNESS. THIS DOES NOT ALWAYS FIX THE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11265537October 2, 2019
ELECTRICAL SYSTEM
SERVICE SHIFTER WARNING KEEPS COMING ON EVEN AFTER BEING TAKEN TO DEALERSHIP. ALL LIGHTS ON THE GEAR SHIFT TURN RED AND STAY ON. WHILE THIS IS HAPPENING THERE APPEARS TO BE A MISFIRE IN ONE OF THE GEARS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11265703October 2, 2019
ELECTRICAL SYSTEM, POWER TRAIN, EXTERIOR LIGHTING
I WAS GOING DOWN THE ROAD AND I HEARD A DING. I LOOKED AT WERE MY MPH IS DISPLAYED AND IT WAS SHOWING SERVICE SHIFTER AND ALL THE LIGHTS WHERE THE SHIFTER IS WAS LITE UP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11259067September 30, 2019
UNKNOWN OR OTHER
WHEN I STARTED MY CAR, A "SERVICE SHIFTER" MESSAGE APPEARED ON MY DASHBOARD SCREEN & EVERY GEAR ON THE SHIFTER TURNED RED. I TURNED MY CAR OFF & BACK ON AGAIN. THE MESSAGE & RED COLORS ON THE SHIFTER APPEARED, AGAIN. I THEN TURNED MY CAR OFF & BACK ON AGAIN, & THE MESSAGE & COLORS DID NOT APPEAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11259072September 30, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE HARD SHIFTED AND JERKED FORWARD. IN ADDITION, THE SERVICE SHIFTER WARNING INDICATOR ILLUMINATED INTERMITTENTLY. THE CONTACT HAD TO RESTART THE VEHICLE IN ORDER TO RESUME NORMAL DRIVING. THE CONTACT SPOKE WITH A REPRESENTATIVE AT SYCAMORE DODGE CHRYSLER JEEP RAM (1825 DEKALB AVE STE A, SYCAMORE, IL 60178, 815-895-8105) AND WAS INFORMED THAT THEY WERE UNAWARE OF THE FAILURE. THE CONTACT TOOK THE VEHICLE TO THE SAME DEALER TO BE SERVICED; HOWEVER, THE FAILURE CONTINUED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11259014September 30, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. WHILE DRIVING UP A SLIGHT HILL, WHILE THE VEHICLE WAS IN DRIVE, THE TRANSMISSION DISENGAGED AND ROLLED IN REVERSE. THE CONTACT QUICKLY DEPRESSED THE BRAKE PEDAL TO STOP THE VEHICLE. THE CONTACT ALSO STATED THAT HE SHIFTED FROM PARK INTO DRIVE SEVERAL TIMES, BUT THE VEHICLE WAS STILL ROLLING IN REVERSE AND THE ENGINE REVVED. THE SHIFTER WARNING INDICATOR ILLUMINATED AND INSTRUCTED THE DRIVER TO SHIFT INTO PARK. ALSO, OTHER UNKNOWN WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO JACK WOLF CHRYSLER JEEP DODGE (1615 N STATE ST, BELVIDERE, IL 61008, (815) 544-9211) WHO DETERMINED THAT THE VEHICLE WAS OK. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED A CASE NUMBER. THE APPROXIMATE FAILURE MILEAGE WAS 54,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11258548September 27, 2019
UNKNOWN OR OTHER
STARTING 2/23/19 WARNING LIGHTS FOR PARK BRAKE, SHIFTER, 4WD, PARK ASSIST, TIRE PRESSURE AND CHECK ENGINE LIGHT CAME ON. WENT AWAY AFTER DRIVING DOWN ROAD. DID IT AGAIN 7/10/19, TOOK TO DEALER. THEY PATCHED A TIRE AND SAID NOTHING ELSE WAS WRONG. DID IT AGAIN 7/16/19. TOOK TO DEALER, THEY KEPT A FEW DAYS, SAID THEY COULDN'T FIND AN ISSUE. DID IT AGAIN 9/13/19. DID NOT TAKE TO DEALER. DID IT AGAIN 9/27/19 AND THIS TIME CAR HAD TROUBLE DRIVING. DEALER WILL NOT DO ANYTHING TO FIX THIS ISSUE! THIS IS RIDICULOUS!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11258620September 27, 2019
ELECTRICAL SYSTEM, POWER TRAIN
CAR WITH JUST OVER 20K MILES AND A "SERVICE SHIFTER" MESSAGE APPEARED. ALL THE LIGHTS ON THE CONSOLE ARE LIGHTED UP (PNRD AND +-). SHIFT PATTERN WAS ODD THE DAY BEFORE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11258322September 26, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. THE CONTACT STATED THAT THE GEAR SHIFTER SERVICE INDICATOR ILLUMINATED. THE CONTACT TOOK THE VEHICLE TO GLADSTONE DODGE CHRYSLER JEEP AND RAM (5610 NORTH OAK TRAFFICWAY, GLADSTONE, MO 64118, (816) 455-3500) WHERE IT WAS DIAGNOSED THAT THE SHIFTER SERVICE BEZEL WAS REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER WHERE IT WAS DIAGNOSED THAT THE SHIFTER SERVICE BEZEL NEEDED TO BE REPLACED AND THE PART WAS ON BACKORDER. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: 64639458. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 10,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11257947September 25, 2019
ELECTRICAL SYSTEM, ENGINE
WHILE IN MOTION THE SERVICE SHIFTER LIGHT CAME ON AND GEAR SHIFT LIGHTS ARE ALL RED,P,R,N,D - I PULLED OVER SHUT OF CAR AND TURNED BACK ON AND MESSAGE AND LIGHTS WENT AWAY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11257732September 24, 2019
POWER TRAIN
WHEN DRIVING MY 2017 JEEP CHEROKEE 2.4 L, MY SERVICE SHIFTER LIGHT TURNS ON AND ALL THE LIGHTS (PRND) TURN RED. THIS HAPPENED AFTER 36,000 MILES WARRANTY WAS OVER. JEEP DEALER WOULD NOT FIX IT WITHOUT ME PAYING OUT OF POCKET. IF I TURN THE CAR OFF, THE MESSAGE WILL CLEAR IT SELF BUT WILL COME BACK ON AGAIN AFTER DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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