Jeep Cherokee Complaints (1996)

447 consumer complaints on file.

#10070702January 15, 2004
ENGINE AND ENGINE COOLING, SUSPENSION
THE ENTIRE REAR AXLE WAS REPLACED AT THE ADVICE OF JEEP SERVICE. THEY CLAIMED THAT THE WHEEL BEARINGS WOULD NOT NOT SEAT IN THE AXLE AS THE "RACES" WERE WORN BEYOND THE POINT OF HOLDING THEM IN. BECAUSE I NEEDED THE VEHICLE FOR MY BUSINESS, I HAD NO CHOICE BUT TO HAVE THEM REPAIR IT WHILE THEY HAD IT APART AS I DID NOT HAVE TIME TO DO THE JOB MYSELF. IT WAS A THREE WEEK WAIT FOR PARTS AS IT WAS. THEN I NOTICED THE "MUSTY" SMELL. UPON FUTHER INVESTIGATION I DISCOVERED THE ENTIRE JEEP WAS SATURATED UNDER THE CARPETS ON BOTH SIDES. MOLD EVERYWHERE. NO WONDER MY ALLERGIES WERE KILLING ME. I'VE SINCE GUTTED THE VEHICLE AND BLEACHED THE ENTIRE FLOOR AREAS. I AM NOW IN THE PROCESS OF COMING UP WITH A SOLUTION TO THE PROBLEM SO I CAN PASS IT ON TO OTHER JEEP OWNERS. CHRYSLER HAS A BULLETIN OUT ON A PROCEDEURE TO CLEAN THE A/C DRAIN BUT IT DOES NOT WORK AS IT COMES BACK EACH YEAR. I'VE FOUND THAT GLUING NYLON SCREENING IN THE AIR INTAKE UNDER THE HOOD KEEPS ALL OF THE DEBRIS THAT CLOGS THIS DRAIN TUBE OUT OF THE HEATER BOX. NOW I AM WORKING ON A WAY TO STOP THE WATER FROM RUNNING BACK INTO THE DASH AREA THROUGH THE FIREWALL WHERE IT DRAINS OUT INTO THE FRAME. NOT ONE DEALERSHIP WOULD TALK TO ME ABOUT THIS. I KNOW THAT THEY KNOW ABOUT IT BECAUSE OF THE BULLETIN. ALSO, I FOUND THAT THE "VENTS" BEHIND THE REAR FIXED GLASS ON THE CHEROKEE HAVE A SMALL HOLDING CUP AND A TUBE WHICH THE WATER THAT ENTERS THAT AREA DRAINS INTO, WHAT I COULDN'T BELIEVE WAS THAT IT DRAINS INTO THE REAR OF THE VEHICLE, INSIDE, WHICH RESULTS IN THE ENTIRE REAR OF THE VEHICLE BECOMING WET UNDER THE REAR RUG. THIS PROBLEM IS SOLVED BY PUNCHING A HOLE THROUGH THE FLOOR AND EXTENDING THE FACTOY DRAIN TUBE THROUGH THE FLOOR SO THE WATER DRAINS OUTSIDE THE VEHICLE WHERE IT BELONGS. I AM A CAR BUFF AND PRETTY KNOWLEDGEABLE ABOUT REPAIRS AND I COULD NOT BELIEVE MY EYES WHEN I SAW THESE DESIGN FLAWS. THEY ARE BLATANTLY OBVIOUS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10052678January 8, 2004
SEAT BELTS
MY SEAT BELT IS KNOWN TO CAUSE FAILURE. I HAVE A GEN 3 SEAT BELT IN MY 1996 JEEP CHEROKEE VEHICLE AND CHRYSLER WOULD NOT REPLACE THEM WITH THE GEN 4 MODEL AT THEIR EXPENSE. MY SEAT BELT OFTEN COMES UNDONE WHEN I AM DRIVING AND I HAVEN'T EVEN TOUCHED IT. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10047521November 25, 2003
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
BROUGHT MY CAR IN FOR THE BRAKE RECALL. IT SEEMS THAT THEY DID WHAT THE RECALL REQUIRED BUT SAID THAT MY CAR WAS NOT PART OF THE RECALL. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10048462November 21, 2003
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY
WHILE DRIVING APPROXIMATELY 65 MPH WITH OUT ANY WARNING VEHICLE STALLED. VEHICLE WAS TOWED TO THE DEALER, AND THE TECHNICIAN INDICATED THE FUEL TANK DISINTEGRATED AND CLOG THE FUEL LINE. FUEL TANK WAS REPLACED AT OWNER EXPENSE OF $1.000. *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10045902November 10, 2003
SEATS
GETTING INTO MY 1996 JEEP CHEROKEE THE NUT WHICH SECURES THE DRIVERS LOWER SEAT CUSHION FRAME TO THE SEAT ADJUSTER PULLED THROUGH THE CUSHION FRAME. I AM THE ORIGINAL OWNER OF THIS VEHICLE AND IT HAS NEVER BEEN IN AN ACCIDENT AND HAS 88932 MILES ON IT.*AK I FEEL THIS IS A SAFETY ISSUE. IF THIS VEHICLE IS IN AN ACCIDENT THE FORCES WHICH WOULD NEED TO BE RESISTED WOULD FAR EXCEED THOSE A PERSON COULD APPLY GETTING INTO THE VEHICLE. THEREFORE, I FEEL THIS IS OBVIOUSLY EITHER A DESIGN PROBLEM OR A MANUFACTURING PROBLEM. I CALLED 1-800-992-1997 AND TALKED TO THEIR REPRESENTATIVE WHO SAID THAT IF THIS WAS A MANUFACTURING DEFECT THE VEHICLE IS OUT OF WARRANTY, I.E. I HAVE TO PAY TO GET THIS FIXED. FOR SAFETY REASONS THIS MUST BE FIXED, DO I USE THEIR PRODUCTS WHICH MIGHT HAVE A PROBLEM? ARE THERE ANY OTHER REPORTS OF THIS PROBLEM? IF THERE ARE ANY OTHER REPORTS OF THIS HAPPENING ADD ANOTHER ONE TO THE LIST.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10039666September 10, 2003
STRUCTURE:BODY:HOOD:HINGE AND ATTACHMENTS
WHILE DRIVING AT 65 MPH, AND WITH NO WARNING HOOD FLEW OPEN. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10038391September 8, 2003
STRUCTURE:FRAME AND MEMBERS
WHILE DRIVING 55 MPH THE MOTOR MOUNT BOLTS SHEARED OFF WITHOUT WARNING AND CAUSED ENGINE TO DROP THREE INCHES. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10036984September 1, 2003
STRUCTURE:BODY:DOOR:HINGE AND ATTACHMENTS
DOOR HINGE HAS REPEATEDLY BROKEN AWAY FROM FRAME AT TACK WELD MAKING USE OF DRIVER'S DOOR IMPOSSIBLE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10033204August 20, 2003
POWER TRAIN:AUTOMATIC TRANSMISSION
AUTOMATIC TRANSMISSION NOT SHIFTING INTO 2ND OR 3RD GEAR (SKIPS FROM 1ST TO 4TH) HOWEVER I CAN MANUALLY SHIFT IT INTO 3RD BY MOVING LEVER TO 3. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10026341August 7, 2003
STEERING:GEAR BOX (OTHER THAN RACK AND PINION)
CONSUMER STATED THE VEHICLE EXPERIENCE THE SAME PROBLEM AS STATED IN RECALL 97069000 CONCERNING STEERING GEAR BOX. DEALER WILL NOT REPAIR BECAUSE THE VEHICLE IDENTIFICATION NUMBER WAS NOT INCLUDED. CONSUMER HAD TO PAY $170.00 IN REPAIRS. *AK *CB *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10022275June 4, 2003
STEERING
THE STEERING WHEEL LOCKED UP WHILE DRIVING. *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10021718May 28, 2003
POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:COLUMN SHIFT
NAR 05/28/2003 *MR THE CONSUMER WAS INVOLVED IN AND ACCIDENT THE JEEP WAS LEFT IN A PARK POSITION, THEN WENT INTO REVERSE STRIKING ANOTHER CAR. AUTOMATIC SHIFTER DEFECTIVE. *CB
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10020069May 19, 2003
TIRES
THE CONSUMER TOOK THE VEHICLE INTO THE SHOP FOR THE RECALL ON THE SPARE TIRE. THE RECALL STATED TO REPLACE THE TIRE WITH A LARGER SIZE TIRE. GOODYEAR REFUSED TO PUT A NEW TIRE ON BECAUSE IT CREATED A SAFETY HAZARD. *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10020094May 19, 2003
STRUCTURE:BODY:DOOR:HINGE AND ATTACHMENTS
THE VEHICLES DOOR HINGES SEPARATED FROM THE WELDS. *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10017767April 29, 2003
SEAT BELTS
THE CONSUMER WAS TOLD BY DAIMLER CHRYSLER THAT THE GOVERNMENT DOES NOT WANT TO DO A RECALL ON THE SEAT BELTS. HE ALSO INDICATED THAT THERE WERE OTHER CONSUMER GROUPS/MAGAZINES THAT LIST COMPLAINTS ON THE SEAT BELTS. THE RELEASE BUTTON PROTRUDES AND WILL UNLATCH AT THE SLIGHTEST MOVEMENT. *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10007789February 19, 2003
POWER TRAIN:AUTOMATIC TRANSMISSION:GEAR POSITION INDICATION (PRNDL)
VEHICLE WAS UNATTENDED IDLING WHILE IN "PARK". AFTER A PERIOD OF TIME (10+ MIN) IT SELF-ENGAGED INTO "REVERSE" AND ACCELERATED BACK OUT OF THE DRIVEWAY AND INTO A TREE.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10006315February 13, 2003
ENGINE AND ENGINE COOLING:ENGINE
THE VEHICLE STALLED, WHICH CAUSED CONSUMER TO LOSE ALL POWER.*AK *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10000953January 11, 2003
SERVICE BRAKES, AIR:DISC:ROTOR
I HAD THE JEEP DEALER REPLACE THE FRONT ROTORS ON MY 96 JEEP CHEROKEE COUNTRY PER THE RECALL FROM CHRYSLER. WITHIN 20K MILES THE ROTORS WERE SEVERELY WARPED, HOT SPOTTED AND HAD SMALL CRACKS IN SEVERAL PLACES ON BOTH SIDES OF EACH ROTOR. WHEN THEY WERE TURNED, "SOFT" SPOTS WERE REVEALED IN THE METAL AND BOTH ROTORS - EVEN WHEN TURNED DOWN ALL THE WAY DOWN TO THE MINIMUM THICKNESS. THEY WERE DEEMED UNSALVAGEABLE AND I HAD TO GET ANOTHER NEW SET LESS THAN A YEAR AFTER RECALL REPLACEMENTS WERE INSTALLED. THE INCIDENT DATE IS APPROXIMATE. I WILL NEED TO FIND THE RECEIPTS TO KNOW THE EXACT DATES. TS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10002397January 8, 2003
ENGINE AND ENGINE COOLING
WHILE DRIVING VEHICLE, THE VEHICLE HIT A BUMP IN THE ROAD THAT CAUSED THE VEHICLE TO MAKE A LOUD NOISE. THE DEALER STATED THAT THE FRONT ENGINE MOUNT BOLT HAD SHEARED INTO THE BLOCK CAUSING THE MOTOR TO DROP. TS SCC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10001849January 2, 2003
POWER TRAIN:AUTOMATIC TRANSMISSION
CONSUMER STATED THAT WHILE DRIVING AT ANY SPEED AND WITHOUT WARNING THE VEHICLE WILL NOT SHIFT GEARS CAUSING A DISTRACTION TO THE CONSUMER. DEALER NOTIFIED. TS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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