Jeep Cherokee Complaints (2017)

1,338 consumer complaints on file.

#11289606December 17, 2019
ELECTRICAL SYSTEM
WHEN STARTING VEHICLE A "SERVICE SHIFTER" NOTIFICATION APPEARS ON DASH AND ALL LIGHTS BY SHIFTER ILLUMINATE, IN ORDER TO RESET YOU HAVE TO SHUT VEHICLE OFF AND RESTART AND THEN IT MAY OR MAY NOT DO IT NEXT TIME YOU START VEHICLE, IT DOES NOT SEEM TO STOP YOU FROM SHIFTING VEHICLE INTO DESIRED GEAR HOWEVER IS DEFINITELY SOMETHING THAT NEEDS TO BE COVERED UNDER A SAFETY RECALL. MY JEEP IS CURRENTLY IN SHOP FOR REPAIR, THEY CALLED ME AND TOLD ME THE BEZEL AND WIRING HARNESS HAVE TO BE REPLACED PER A BULLETIN THAT IS CURRENTLY OUT BUT I HAVE TO PAY $100 FOR MY EXTENDED WARRANTY TO COVER REPAIR. THIS SHOULD BE A RECALL DUE TO THE FACT THAT IT IS HAPPENING TO SO MANY PEOPLE AND IS NOT SOMETHING THAT SHOULD BE HAPPENING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11288450December 11, 2019
ENGINE
I HAD JUST PULLED OUT OF MY DRIVEWAY IN THE MORNING AND HEADING DOWN THE NEIGHBOORHOOD ROAD. ABOUT A HALF A MILE INTO MY DRIVE, THE CAR FAILED TO ACCELERATE. THE CAR BEGAN TO COAST, I HAD LOST ENGINE POWER. I TRIED TO TURN THE WHEEL AND IT WAS UNRESPONSIVE. I LOOKED DOWN AT THE DASH AND IT WAS OUT. I WAS BARELY ABLE TO LIMP THE CAR TO THE CURB. AFTER APPROXIMATELY TEN MINUTES I WAS FINALLY ABLE TO TURN IT OVER AND START THE ENGINE. MY ENGINE IS CONSUMING AN EXCESSIVE AMOUNT OF OIL BETWEEN OIL CHANGES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11288527December 11, 2019
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, ENGINE
I LEFT WORK TODAY AT 4PM MADE A RIGHT HAND TURN ONTO A BRIDGE AND I NOTICED I COULDN'T ACCELERATE AND TWO ENGINE LIGHTS CAME ON THE DASH AND MY CAR COMPLETELY TURNED OFF ON ME AND I BROKE DOWN. I WAS STUCK ON A HIGH TRAFFICKING AREA ON A BRIDGE WHEN THIS HAPPENED. I'VE HAD MY JEEP FOR 2 YEARS AND NEVER ONCE HAD ANY ISSUES AND NEVER ONCE FELT LIKE IT WASN'T A SAFE VEHICLE. I DON'T FEEL SAFE TO DRIVE MY JEEP NOW AND WANT IT CHECKED OUT COMPLETELY BEFORE THIS HAPPENS AGAIN TO ME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11288141December 10, 2019
ENGINE
TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE SUDDENLY STALLED. AFTER RESTARTING THE ENGINE, THE CHECK ENGINE INDICATOR REMAINED ILLUMINATED. THE VEHICLE WAS TAKEN TO AN UNKNOWN DEALER WHERE IT WAS DETERMINED THAT THE ENGINE OIL WAS LOW AND THE ENGINE OPERATED NORMALLY. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 52,000. THE VIN WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11287767December 8, 2019
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
THERE IS A SHIFTER ERROR THAT COMES UP ON DASHBOARD AND ALL LIGHTS COME UP ON THE SHIFTER STICK WHILE DRIVING THE CAR. THIS HAPPENED TO ME TWICE OVER ONE NIGHT WHILE I DRIVING AND I AM CONCERNED WITH THE SAFETY OF MY VEHICLE. SEE LINKS BELOW. HTTPS://WWW.NHTSA.GOV/VEHICLE/2017/JEEP/CHEROKEE/SUV/4WD HTTPS://WWW.CARGURUS.COM/CARS/DISCUSSION-T68742_DS990296 HTTPS://WWW.CARGURUS.COM/CARS/DISCUSSION-T68742_DS947921 HTTPS://WWW.JEEPFORUM.COM/FORUM/F309/SERVICE-SHIFTER-MIL-15-DIESEL-3768705/
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11287607December 7, 2019
UNKNOWN OR OTHER
MY 2017 JEEP CHEROKEE TRAILHAWK KEEPS GIVING ME A "SERVICE SHIFTER" LIGHT/WARNING. THIS HAS HAPPENED SEVERAL TIMES. THE LIGHTS OR WARNING GOES AWAY WHEN I TURN MY JEEP OFF AND I RESTART IT. I CALLED AND WENT TO THE DEALERSHIP AND WAS TOLD I HAD TO TAKE THE JEEP WHEN THE WARNING COMES UP BUT IT IS HARD TO GET IT THERE AS IT USUALLY HAPPENS WHEN I AM NOT NEAR THE DEALERSHIP. THIS ISSUE HAS HAPPENED WHILE IN PARK, DRIVING ON THE HIGHWAY AND ON CITY STREETS. I WAS TOLD BY THE DEALERSHIP THAT THEY DON'T COVER FIXING THE ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11286570December 3, 2019
UNKNOWN OR OTHER
SERVICE SHIFTER NOTIFICATION POPPED UP ON THE DASHBOARD. READING FORUMS IT SEEMS LIKE A COMMON ISSUE WITH JEEPS. THIS ISSUE CAN BE FATAL AND SHOULD BE ADDRESSED. JEEP DEALERSHIPS REPLACE THE SHIFTER BUT THAT OFTEN DOES NOT ADDRESS THE ISSUE, BUT COSTS THE OWNER MONEY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11286572December 3, 2019
ELECTRICAL SYSTEM
SERVICE SHIFTER LIGHT COMES ON WHEN STARTING VEHICLE UP AND WHEN DRIVING. TOOK INTO DEALER REPLACED SHIFTER AND LIGHT STILL COMES ON. BEEN GOING ON FOR OVER A YEAR NOW. DEALER WILL NOT PROVIDE LOANER CARS AND VEHICLE IS ALMOST OUT OF WARRANTY, THIS IS A KNOWN ISSUE AND A RECALL NEEDS TO BE ISSUED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11286272December 2, 2019
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
MY GEAR SHIFT PRND LETTERS WILL RANDOMLY LIGHT UP WITH A WARNING BEING DISPLAYED SAYING SERVICE SHIFTER. THE LIGHT COMES ON RANDOMLY WHILE DRIVING OR WHILE PARKED. THE LIGHT SHUTS OFF WHEN THE CAR SHUTS OFF AND TURNED BACK ON BUT COMES ON RANDOMLY AGAIN PERIODICALLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11286392December 2, 2019
ELECTRICAL SYSTEM
TWICE WHILE DRIVING THIS CAR IN CRUISE ON THE FREEWAY THE CENTER SCREEN DISPLAYED "SERVICE SHIFTER". ALL THE INDICATOR LIGHTS ON THE SHIFTER PANEL DISPLAYED RED. THE CAR OPERATED NORMALLY AND THE PROBLEM DISAPPEARED BOTH TIMES AFTER TURNING THE CAR OFF AND BACK ON AGAIN AFTER STOPPING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11286386December 2, 2019
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
WHEN DRIVING, AN ERROR MESSAGE POPPED UP AND SAID "SERVICE SHIFTER". ON THE GEAR SHIFT, ALL OF THE LIGHTS LIT UP RED (PARKING, NEUTRAL, 1ST, 2ND, DRIVE, AND REVERSE). I IMMEDIATELY PULLED OVER. AFTER I RESTARTED THE CAR, IT WENT AWAY. I WENT ONLINE TO SEE IF THIS WAS A COMMON PROBLEM, AND THERE ARE ALL KINDS OF COMPLAINTS. MANY OF WHICH, JEEP HAD NO IDEA HOW TO FIX. MOST COMPLAINTS ALSO STATED THAT IT WENT AWAY, ONLY TO COME BACK AFTER ANOTHER 1000 MILES OR SO. IF THERE ARE SO MANY COMPLAINTS, AND JEEP IS OBVIOUSLY HAVING A PROBLEM IDENTIFYING WHY, SHOULDN'T THIS BE A RECALL? THERE IS OBVIOUSLY A FAULT IN THEIR PRODUCT OR WIRING. THIS IS GOING TO CAUSE SERIOUS ACCIDENTS AND/OR LAWSUITS. PLEASE HELP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11283160December 1, 2019
SERVICE BRAKES, ELECTRICAL SYSTEM, ENGINE
THIS VEHICLES HAD A RECALL ON SOMETHING THAT HAS TO DO WITH THE TRANSMISSION- THE DEALERSHIP CLAIMS TO HAVE CORRECTED THE ISSUE. HOWEVER, THE VEHICLE IN QUESTION IS STILL HAVING SLIPPING ISSUES. ALSO JUST RECENTLY I NOTICED WHEN STARTING MY VEHICLE WITH THE FOB IT STAYS ON 30 SECS AND CUTS RIGHT BACK OFF. THE TIRE FEATURE ISN'T ALWAYS CORRECT EITHER IT SAYS I NEED AIR WHEN I DON'T. I'D LIKE TO KNOW HOW MANY OTHER CONSUMERS HAVE HAD THE PROBLEM WITH THE REMOTE START FEATURE..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11282964November 30, 2019
POWER TRAIN
SERVICE SHIFTER WARNING APPEARED WHILE DRIVING. ALL GEAR INDICATOR LIGHTS NEAR SHIFTER ILLUMINATED RED. THIS OCCURRED DURING TRAFFIC ON HIGHWAY AROUND 30 MPH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11283003November 30, 2019
UNKNOWN OR OTHER
SERVICE SHIFTER LIGHT COMES ON AND SHIFTER LIGHTS ALL TURN RED. INITIALLY WOULD RESET AFTER RESTART, NOW STAYS ON. STARTED AT 20,000 MILES, NOW AT 32,800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11282590November 27, 2019
ELECTRICAL SYSTEM
THE SERVICE SHIFTER WARNING APPEARED AND ALL LIGHTS ON THE PRNDM TURNED RED. VEHICLE EVENTUALLY STARTED TO STALL OUT AND LEAD TO A MISFIRE FROM CYLINDER 2
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11282601November 27, 2019
POWER TRAIN
SERVICE GEAR SHIFTER MESSAGE WAS ON WHEN JEEP CHEROKEE WAS STARTED. 46K MILES, NO ISSUES WITH SHIFTER PRIOR. SHIFTER WAS LOCKED IN PARK UNTIL VEHICLE WAS RESTARTED; THEN MESSAGE WAS GONE, VEHICLE RESUMED NORMAL OPERATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11282625November 27, 2019
ENGINE
ON TWO OCCASIONS THIS WEEK THE JEEP CHEROKEE UNEXPECTEDLY SHUT OFF WHILE DRIVING. IT WAS STARTLING AND LOSS OF POWER STEERING AND BRAKING LEFT IT DIFFICULT TO PULL OVER. UPON INQUIRY FROM A LOCAL JEEP DEALER, THEY INDICATED IT IS NOT UNCOMMON FOR THIS TO HAPPEN IF THE OIL IS LOW. THE OIL WAS IN FACT 3/4 QUART LOW AND WAS REMEDIED HOWEVER THERE SHOULD BE A LIGHT THAT COMES ON NOT A SUDDEN AND UNEXPECTED SHUT DOWN. THERE WAS NO INDICATION ON THE DASH REGARDING LOW OIL. THIS IS DANGEROUS AND COULD POTENTIALLY BE DEADLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11282501November 26, 2019
ENGINE, POWER TRAIN
SERVICE SHIFTER LIGHT CAM ON FEB 2019 AND WAS REPLACED. 6 MONTHS LATER THE LIGHT CAME ON AGAIN AND WAS REPLACED FOR A 2ND TIME. OCTOBER 2019 MY CAR WAS SPUTTERING AT AN IDLE AND NOT SHIFTING CORRECTLY AND AN ENGINE COIL WAS REPLACED. NOV 2019 WHEN GOING FROM REVERSE TO DRIVE THERE WOULD BE A 15-20 SECOND LAG BEFORE IT WOULD JUMP INTO GEAR AND LUNG FORWARD. I ALSO START EXPERIENCING DELAYS WHEN ATTEMPTING TO ACCELERATE IT WOULD LAG FOR ABOUT 10 SECOND BEFORE JERKING INTO GEAR AND LUNG FORWARD AT A HIGHER SPEED. TOOK IT BACK TO THE DEALERSHIP AND CODE P0304 MISFIRE CYLINDER 4. DEALERSHIP REPLACED (UNDER POWER TRAIN WARRANTY) BOOT KIT - IGNITION COIL, LUBRICANT - DIELECTRIC, TRANSMISSION MOUNT, REPLACED VALVE BODY AND TRANS RANGE SENSOR. CAR WAS PURCHASED IN DECEMBER OF 2017 WITH 12 MILES ON IT, CURRENT MILEAGE 55,989 WITH REGULAR MAINTENANCE DONE ON VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11282529November 26, 2019
POWER TRAIN
"SERVICE SHIFTER IMMEDIATELY" NOTICE CAME ON, ALL LIGHTS ON SHIFTER LIT UP RED. UNABLE TO MOVE VEHICLE. PUT IN PARK AND RESTARTED, ALL LIGHTS OFF. HAS BEEN SHIFTING STRANGE THOUGH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11282261November 25, 2019
ELECTRICAL SYSTEM, POWER TRAIN
WHILE DRIVING THE VEHICLE THE SERVICE 4WD LIGHT CAME ON AND A DAY LATER THE SERVICE SHIFTER LIGHT CAME ON. THIS IS IN ADDITION TO THE ISSUES IVE BEEN HAVING WITH THE SERVICE AIR BAG AND THE SEAT BELT LIGHT THAT CONTANTLY STAYS ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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