Jeep Cherokee Complaints (2017)

1,338 consumer complaints on file.

#11298498January 10, 2020
POWER TRAIN
OVER THE PAST FEW MONTHS, I HAVE INTERMITTENTLY RECEIVED A MESSAGE THAT SAYS "SERVICE SHIFTER" ON MY 2017 JEEP CHEROKEE WHILE MY VEHICLES IS IN MOTION. THIS CONDITION HAS OCCURRED AT COMPLETELY RANDOM TIME WHILE I HAVE BEEN DRIVING. DURING THIS CONDITION, THE P, R, N, D SHIFTER LIGHTS ARE ALL LIT UP RED. EACH TIME THIS HAPPENS, I AM ABLE TO TURN OFF MY ENGINE, AND THEN RESTART IT TO CLEAR THE MESSAGE, BUT I AM EXTREMELY CONCERNED ABOUT THE SAFETY OF THIS VEHICLE AS I FEAR I WILL SUDDENLY LOSE CONTROL OF MY VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11297851January 8, 2020
ELECTRICAL SYSTEM
THIS FIRST STARTED BACK IN SEPTEMBER 2019 TURNED THE CAR ON AND THE 'SERVICE SHIFT' LIGHT CAME ON. FOLLOWED BY THE CHECK AIR BAGS. I TURNED IT OFF AND BACK ON AGAIN, AND IT WAS GONE.THEN ABOUT A WEEK LATER, THE SAME THING HAPPENED - THEN A FEW DAYS AFTER THAT, MY ENGINE LIGHT CAME ON. ALSO HAPPEND WHILE I WAS DRIVING DOWN THE FREEWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11297737January 7, 2020
UNKNOWN OR OTHER
I WAS DRIVING ON THE HIGHWAY AND ALL OF THE SUDDEN, A "SERVICE SHIFTER" MESSAGED APPEARED ON THE DASH. THE PRND+- ALL LIT UP RED AS WELL. I PULLED OVER ON THE SHOULDER AND RESTARTED MY CAR. THE MESSAGE DISAPPEARED AFTER THAT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11297301January 6, 2020
ELECTRICAL SYSTEM
SEVERAL TIMES NOW (7-9), MESSAGE 'SERVICE SHIFTER' APPEARS. AT SAME TIME ALL RED DOTS ALONG SIDE THE SHIFTER ILLUMINATE (RED). WHILE TO MESSAGE IS VISIBLE THE CRUISE CONTROL IS DISABLED. TURNING CAR OFF AND RESTARTING IN MOST CASES ELIMINATED THE MESSAGE, RED DOTS NOT ILLUMINATE AND CRUISE CONTROL REGAINED FUNCTIONALITY. HAVE NOT NOTICED ANY OTHER ELECTRICAL PROBLEMS WITH THE VEHICLE WHILE THE MESSAGE WAS IN VIEW. THESE EVENTS ALWAYS HAPPENED AFTER THE VEHICLE HAS BEEN IN MOTION, HAS NOT HAD UPON INITIAL STARTUP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11297355January 6, 2020
UNKNOWN OR OTHER
2017 44K MILES JUST BOUGHT 3 DAYS AGO AND SERVICE SHIFTER LIGHT COMES ON WHILE IN PARK AND THE PRND ALL LIGHT UP RED. ONLY WAY TO MAKE IT GO AWAY IS TURN CAR OFF AND BACK ON. HAPPENED AGAIN LATER THAT DAY. THIS WAS DAY BEFORE YESTERDAY (01/04/2020).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11297511January 6, 2020
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, ENGINE
SERVICE SHIFTER THE CAR TURN OFF ON MAJOR HIGHWAY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11297197January 5, 2020
POWER TRAIN
WHEN DRIVING AT HIGHWAY SPEEDS I AM NOT GETTING ALL THE SPEEDS OUT OF THE TRANSMISSION. AT 75 I'M A CLOSE TO 3,000 RPM, WHEN I PUT IT INTO MANUAL MODE TO SEE WHAT GEAR I AM AT IT WILL DISPLAY I'M CURRENTLY AT 6TH GEAR. WHERE IS 7,8,AND 9TH?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11297039January 4, 2020
POWER TRAIN
AFTER ROUGHLY 38,000 MILES THE VEHICLE WILL OCCASIONALLY DISPLAY A "SERVICE SHIFTER " WARNING. THE ERROR PERSISTS UNTIL THE VEHICLE IS RESTARTED. I PLAN ON TAKING THE VEHICLE TO A DEALERSHIP AS SOON AS I AM ABLE AFTER READING OTHER OWNERS WITH THIS WARNING HAVE HAD SEVERE ISSUES WITH THEIR VEHICLE CHANGING GEARS WITHOUT THE DRIVERS INPUT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11292432January 1, 2020
ELECTRICAL SYSTEM
AFTER 19,000 THE DISPLAY SHOWED 'SERVICE SHIFTER'. THE DISPLAY IS LOCKED (UNABLE TO NAVIGATE TO ANY OTHER SCREEN) AND THE RED LIGHTS ON THE GEAR SHIFT ARE ILLUMINATED. IF THE ENGINE IS TURNED OFF AND BACK ON THE MESSAGE AND LIGHTS DISAPPEAR ONLY TO REAPPEAR AFTER ANOTHER 100 MILES. THIS HAPPENED WHILE THE VEHICLE WAS IN MOTION ON ALL THREE OCCASIONS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11292438January 1, 2020
ENGINE, POWER TRAIN, VEHICLE SPEED CONTROL
CAR STARTS TO STALL AFTER 1000 MILES DRIVEN IN BETWEEN OIL CHANGES. THIS STARTED AT 30000 MILES. IT STALLS IN THE MIDDLE OF DRIVING. IT STALKS AT STOP SIGNS. THIS MY 16 YEAR OLD DAUGHTERS FIRST CAR. IT IS NOT SAFE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11291987December 30, 2019
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
SERVICE ENGINE LIGHT IS COMING ON. WE JUST BOUGHT THIS ON 12/28/2019 WITH 46198 MILES. SIFTER ISSUES. LIGHT CAME ON AS DRIVING DOWN THE HIGHWAY AT NORMAL SPEED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11292081December 30, 2019
ENGINE, POWER TRAIN
TRANSMISSION WILL NOT UPSHIFT AND ENGINE CHECK LIGHT ON. VEHICLE HAS 13,000 MILES. SECOND TIME THIS HAS HAPPENED. FIRST TIME NO RESOLUTION AT 6500 MILES. PROBLEMS RELATED TO WIRING HARNESS THIS TIME ACCORDING TO DEALER, APPARENT COMMON PROBLEM BUT NO RECALLS..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11291534December 27, 2019
POWER TRAIN
A SERVICE SHIFTER MESSAGE APPEARED ON THE DASHBOARD. THE GEARS (PDNR) LIGHT UP ALL RED. THIS OCCURRED WHILE DRIVING ON THE HIGHWAY. THIS ALSO OCCURRED ON CHRISTMAS DAY WHILE TRAVELING ON THE HIGHWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11291144December 25, 2019
FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
IF IT IS BELOW FREEZING OUTSIDE, MY GAS DOOR WILL NOT OPEN. WHEN I PRESS THE OPEN BUTTON INSIDE MY CAR, IT MAKES A SOUND AS IF IT IS TRYING TO OPEN, BUT WILL NOT BUDGE. EVEN WHEN I TRY TO OPEN IT MANUALLY, IT WON'T OPEN WITHOUT EXTREME FORCE AND SEVERAL MINUTES OF TRYING. MY GAS DOOR HAS POPPED OFF TWICE DUE TO THIS ISSUE AND TRYING TO GET IT OPEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11291200December 25, 2019
ELECTRICAL SYSTEM, POWER TRAIN
MESSAGE "SERVICE SHIFTER" POPS UP ON THE INSTRUMENT PANEL, AND A SERIES OF RED ALERT LIGHTS APPEAR NEXT TO EVERY GEAR ON THE AUTOMATIC TRANSMISSION SHIFTER LEVER. THIS PROBLEM IS RAMPANT AMONG 2017-2018 JEEP CHEROKEES!! THE DEALERS ARE UNABLE TO FIX THE PROBLEM! THEY REPLACE THE WIRING HARNESS, THEY REPLACE THE SHIFTERS THEMSELVES, THEY RESET THE COMPUTERS ' AND THE PROBLEM ALWAYS RETURNS! THE WEBSITE HTTPS://WWW.CARGURUS.COM/CARS/DISCUSSION-T68742_DS990296 ALONE CONTAINS THE STORIES OF OVER 80 JEEP CHEROKEE OWNERS WHO HAVE THIS ONGOING PROBLEM. IMAGINE HOW MANY JEEP OWNERS ACROSS AMERICA ARE SUFFERING WITH THIS ISSUE! JEEP REPLACED THE 2014 SHIFTERS THAT WERE RECALLED (THE ONES THAT KILLED STAR TREK ACTOR ANTON YELCHIN IN 2016) WITH THIS NEW SHIFTER - AND THIS ONE IS JUST AS BAD! THESE VEHICLES MUST BE RECALLED!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11291083December 24, 2019
ENGINE
MY ENGINE CONSUMES OIL. I CANNOT EVEN REACH 2000 MILES BETWEEN OIL CHANGES. MY CAR WILL JUST CUT OFF WHILE I AM DRIVING (AT ANY SPEED INCLUDING HIGHWAY SPEEDS AND TURNS). WHEN THIS FIRST HAPPENED I CHECKED THE OIL AND THE ENGINE WAS COMPLETELY EMPTY OF OIL. IT DIDNT EVEN REGISTER ON THE DIPSTICK. I HAVE HAD OVER 6 OIL CHANGES SINCE I BOUGHT MY CAR IN 01/2019 (LESS THAN A YEAR). I HAVE HAD OIL CONSUMPTION TESTING COMPLETED AND EVERYTHING "COMES BACK IN RANGE". THE ENGINE HAS BEEN INSPECTED AND NOTHING IS LEAKING OR FAULTY. MY CAR TAKES FULL SYNTHETIC OIL WHICH SHOULD LAST WAY LONGER THAN THAT. I AM AWARE THIS IS AN OVERALL ISSUE WITH 2017 JEEPS OF ALL MODELS. THE SERVICE MANAGER AT THE DEALERSHIP DIDNT SEEM LIKE HE KNOW MUCH OF ANYTHING AND TRIED TO TELL ME THAT THIS WAS NORMAL. I HAVE NEVER HAD A VEHICLE THAT COMPLETELY DEPLETES ITS OIL SUPPLY WITHIN 2000 MILES. HE THEN REFERRED ME TO MOPARS CORPORATE LINE WHO THEN REFERRED ME TO NHTSA TO FILE A REPORT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11290784December 22, 2019
ELECTRICAL SYSTEM
2017 JEEP CHEROKEE TRAILHAWK. SERVICE SHIFTER LIGHT CAME ON UNDER BUMPER TO BUMPER WARRANTY THE DEALERSHIP REPLACED IT. NOW AT 59,000 MILES THE LIGHT HAS CAME ON AGAIN. JUST RANDOMLY USUALLY WHEN IN MOTION. IF YOU PARK AND TURN THE CAR OFF FOR A FEW MINUTES AND THEN RESTART IT THE LIGHT USUALLY RESETS AND WONT COME ON FOR A FEW DAYS OR 100 MILES OR SO. THIS HAS BEEN A RECURRING PROBLEM FOR US AND MANY OTHER JEEP/DODGE/RAM/CHRYSLER OWNERS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11290486December 21, 2019
ENGINE
WHILE MAKING A RIGHT HAND TURN THE VEHICLE DIED. ATTEMPTS TO RESTART WERE NOT SUCCESSFUL. VEHICLE WAS JUMPED AND STARTED. AT THAT TIME THE DASH DISPLAYED "SHIFTER SERVICE NEEDED". SHIFTER WAS REPLACED. THE DAY AFTER SHIFTER WAS REPLACED THE VEHICLE BEGAN MAKING A DING NOISE (SIMILAR TO SEAT BELT DING) WHILE MAKING A TURN. VEHICLE WAS TAKEN TO DEALERSHIP AND THEY SAID NOTHING WAS THE MATTER WITH IT. TWO DAYS AFTER THAT WHILE MAKING A RIGHT HAND TURN THE VEHICLE MADE A DING NOISE AND STALLED (VEHICLE WAS RUNNING BUT WOULD NOT MOVE). VEHICLE WAS SHUT OFF AND WOULD NOT IMMEDIATELY RESTART. VEHICLE RESTATED EVENTUALLY AND WAS TAKEN TO THE DEALERSHIP AGAIN. AFTER THREE DAYS I WAS TOLD THIS IS DUE TO LOW OIL. THEY WERE NOT ABLE TO TELL ME HOW LOW MY OIL WAS BUT STATED IT WOULD ONLY NEED TO BE A QUART LOW FOR THIS TO HAPPEN AND THAT JEEP IS NOTORIOUS FOR THIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11290182December 19, 2019
ENGINE, POWER TRAIN, VEHICLE SPEED CONTROL
TRANSMISSION SHIFTS UP TO 7TH GEAR AND THAN DOWN TO6TH GEAR SOME TIMES ENGINE SHUTS OFF THAN RESTART WHILE DRIVING HIGHWAY TRAFFIC. TRANSMISSION SHIFTS BUT ENGINE RED LINES BEFORE YOU GO IN GEAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11289840December 18, 2019
ENGINE, POWER TRAIN, VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. THE CONTACT STATED THAT THE SHIFTER FAILED AND THE VEHICLE STALLED. IN ADDITION, ALL THE WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS RESTARTED AND WAS ABLE TO DRIVE NORMALLY. IN ADDITION, THE VEHICLE FAILED TO ACCELERATE. THE VEHICLE WAS TAKEN TO AN UNKNOWN DEALER WHERE IT WAS DIAGNOSED THAT THE SHIFTER NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT ALSO MENTIONED THAT THE FAILURE OCCURRED ON ANOTHER OCCASION AND THE SHIFTER WAS REPROGRAMMED. THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS APPROXIMATELY 15,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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