Jeep Cherokee Complaints (2017)

1,338 consumer complaints on file.

#11301545January 24, 2020
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
WHILE DRIVING MY CAR ALL OF A SUDDEN SAID SERVICE SHIFTER AND ALL OF MY LIGHTS ON MY SHIFTER LIT UP AS WELL. LIGHT WOULD NOT GO AWAY, NO OTHER LIGHTS CAME ON, HOWEVER WHEN BROUGHT TO BE LOOKED AT, NOTHING TO BE FOUND ON DIAGNOSTICS. THE LIGHT COMES ON FREQUENTLY WHILE DRIVING AND NOT DRIVING, HIGHWAY AND CITY STREETS. ALSO HAPPENS VERY FREQUENTLY, THE LIGHT ISN'T CONSTANTLY ON, BUT COMES ON SPORADICALLY, TURNS OFF WHEN VEHICLE IS TURNED OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11301538January 24, 2020
UNKNOWN OR OTHER
THE 'SERVICE SHIFTER' LIGHT COMES ON AND GOES AWAY, BUT DEALERS ARE SAYING THEY NEVER HEARD OF IT AND NO PROBLEM DETECTED BECAUSE IT GOES AWAY. THIS IS HAPPENING TO MULTIPLE OF OTHER JEEP CHEROKEES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11301582January 24, 2020
ELECTRICAL SYSTEM
THIS IS THE 2ND TIME MY "SERVICE SHIFTER" HAS COME ON THE SCREEN AND THE PRND LIGHTS ALL TURNED RED. THE CAR WAS DRIVING NORMAL AND I WAS IN A PARKING LOT DOING ABOUT 15MPH. THE 1ST TIME I HAD JUST COME TO A RED LIGHT JUST AFTER LEAVING MY HOME WHICH I QUICKLY RETURNED. I HAVE READ ABOUT PEOPLE HAVING THIS ISSUE AND THE CAR SUDDENLY SHUTTING DOWN. IT'S VERY SCARY WHEN THIS COMES ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11301735January 24, 2020
POWER TRAIN
SERVICE SHIFTER WARNING COMES ON ALONG WITH ALL PRND LIGHTS BY GEAR SHIFT WHILE DRIVING ON CITY STREET. 32K MILES ON VEHICLE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11301739January 24, 2020
ENGINE
I BOUGHT THIS VEHICLE BRAND NEW. SINCE ABOUT 30K I HAVE BEEN COMPLAINING THAT IT IS RANDOMLY SHUTTING OFF WITHOUT WARNING, REGARDLESS OF SPEED. NO ENGINE POWER, AND NO POWER STEERING. I HAVE BEEN TOLD THIS IS A FAIL SAFE DUE TO LOW OIL. I HAVE FOLLOWED THE FCA GUIDELINES AND DEALERS FOR OIL CHANGES AND CANT REALLY MAKE BETWEEN CHANGES. I HAVE DONE MULTIPLE OIL CONSUMPTION TESTS BETWEEN TWO DEALERS BC I AM TOLD IT DOESNT BURN ENOUGH FOR FCA STANDARDS TO REPLACE THE ENGINE. I HAVE CALLED AFTER IT DIED OUT TO ASK FOR A TOW IN AND HAVE BEEN DENIED AND TOLD IT JUST MEANS ITS TIME FOR AN OIL CHANGE. I HAVE TO HAVE AN IGNITION COIL REPLACED ON TWO SEPARATE INCIDENTS, REPROGRAMMING OF THE SHIFTER PCM, AND REPLACED THE PCM. IT WASNT TILL MY LATEST INCIDENT THAT I RECORDED IT AND POSTED THE VIDEO TO TWITTER THAT AN FCA REP REACHED OUT TO ME TO 'HELP'. I WAS TOLD I STILL NEED TO DO OIL TESTING BC I HAVE TO FAIL 3 IN A ROW FOR FURTHER TESTING REGARDLESS OF A HISTORY OF THE PROBLEM CONTINUING AND NOT GETTING BETTER. 1ST TEST IT WAS ONLY HALF A QUART. DIDNT EVEN MAKE IT TO THE 2ND BEFORE THE CAR SHOOK VIOLENTLY, LOST POWER, WOULDN'T ACCELERATE AND I HAD TO BE TOWED IN. 1ST WAS TOLD THE MULTIAIR ACTUATOR WENT OUT AND FCA AGREED TO PAY FOR IT, AS IM AT 73K. THEN I HEAR NOTHING FROM ANYONE FOR 8 DAYS TILL I CALL THE DEALER AND IM TOLD THEY ARE WAITING ON SPARK PLUGS. 20MINS LATER THE FCA REP CALLS AND SAYS THE ENGINE NEEDS TO BE REPLACED. THEY FOUND, METAL SHAVINGS INSIDE, SCORCHING, A PIECE OF THE EXHAUST VALVE MISSING AND LOST INSIDE THE ENGINE. HOWEVER FCA WILL ONLY PAY FOR 1500 LEAVING THE REST OF THE BILL TO ME FOR SOMETHING THATS NOT MY FAULT AND AN ISSUE THEY CONTINUE TO IGNORE. HAD THEY INVESTIGATED THE PROBLEM EARLIER REGARDLESS OF THEIR OIL BURNING RULES THEY WOULD HAVE FOUND THE VALVE WAS CRACKED. FCA SAYS THEY ARE NOT SAYING ITS MY FAULT BUT ARE HIDING BEHIND THE WARRANTY.*DT*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11301130January 22, 2020
ELECTRICAL SYSTEM
I HAVE HAD AN ISSUE WITH MY SERVICE SHIFTER LIGHT BEING ON. A FEW MONTHS AGO IT CAME ON AND I TURNED OFF THE CAR AND IT WENT OFF. THEN LATER IT CAME ON AND HAS STAYED ON FOR SEVERAL MONTHS NOW. I TOOK IT TOO THE DEALERSHIP AND THEY ADVISED ME THERE WAS NOTHING THEY COULD DO FOR IT. I HAVE SEEN THIS SAME ISSUE WITH MANY OTHER JEEPS AND HUNDREDS OF COMPLAINTS FROM OTHER OWNERS. THIS ISSUE NEEDS TO BE CORRECTED AND A TOTAL RECALL FOR ALL VEHICLES EXPERIENCING THIS ISSUE. IT IS DANGEROUS FOR ALL THESE VEHICLES DRIVING OUT THERE WITH THIS PROBLEM. SOMEONE COULD BE SERIOUSLY INJURED OR EVEN WORSE. PLEASE TAKE ACTION ON THIS MATTER!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11301066January 22, 2020
ENGINE
VEHICLE CAN STOP ABRUPTLY DUE TO LOW OIL AS THIS ENGINE IMPROPERLY BLOWS OIL OUT THE EXHAUST AT A VERY HIGH RATE. OUR VEHICLE BLOWS OUT 1 QUART OF OIL EVERY 1,000 MILES. THE DEALER HAS BEEN MONITERING THIS PROBLEM SINCE OCTOBER 2019 WHEN I FOUND THE OIL LEVEL WAS DOWN 2 QUARTS. THE DEALER WILL NOT CORRECT THE PROBLEM OR ELEVATE THE PROBLEM TO THE MANUFACTURER. WE ARE LEFT WITH A LEMON. WE PURCHASED THIS VEHICLE NEW FROM THE DEALER IT HAD 11 MILES AT PURCHASE.THIS VEHICLE REQUIRES A VALVE REPAIR OR A NEW ENGINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11300653January 21, 2020
UNKNOWN OR OTHER
WHILE DRIVING APPROXIMATELY 25-30 MPH, A SERVICE SHIFTER ALERT ON DASHBOARD. ALL LIGHTS SURROUNDING SHIFTER LIT UP. I PULLED OVER, TURNED THE CAR OFF, WAITED A FEW MINUTES AND WHEN I TURNED THE BAR BACK ON, THE ALERTS WERE GONE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11300720January 21, 2020
UNKNOWN OR OTHER
ABOUT 6 MONTHS AGO MY 2017 JEEP SHIFTED INTO NEUTRAL WHILE I WAS DRIVING IN AUTOMATIC MODE. A NOTIFICATION POPPED UP SAYING I NEEDED OT BE IN PARK TO SHIFT. MY CAR STOPPED IN THE MIDDLE OF THE ROAD AND I NEEDED TO SHUT IT OFF, WAIT A FEW MINUTES AND THEN TURN IT BACK ON FOR IT TO RESTART. THIS HAPPENED A COUPLE OF TIMES AND MY DEALERSHIP COULD NOT SEE ME FOR AT LEAST ANOTHER WEEK. ONE OF THE TIMES IT HAPPENED, MY CAR WOULD NOT TURN BACK ON AND I REQUIRED ROADSIDE ASSISTANCE TO TOW MY CAR. WHEN THE DEALERSHIP FINALLY LOOKE AT IT, THEY SAW NOTHING WRONG EXCEPT MAYBE I NEEDED A SOFTWARE UPDATE. THEY DID THE UPDATE AND MY CAR WAS FINE UNTIL RECENTLY. THIS HAPPENED AGAIN WHILE I WAS DRIVING AND WAS STUCK IN THE MIDDLE OF THE ROAD WITH A LINE OF CARS BEHIND ME. MY DEALERSHIP CANNOT SEE ME FOR ANOTHER WEEK AND A HALF. I TOOK MY CAR TO AN AUTOSHOP AND THEY SAW NOTHING WRONG WITH THE CAR. THEY RAN A DIAGNOSTIC AND NOTICED THE SOFTWARE MAY NOT BE ALIGNED PROPERLY MEANING THE COMMUNICATION IS OFF. I AM FRUSTRATED AND ANGRY. THIS IS EXTREMELY DANGEROUS AND THERE ARE NO WARNINGS WHEN THIS IS ABOUT OT HAPPEN. I FIRST GOT THIS CAR BECAUSE I WAS EXPECTING A BABY. I THOUGHT THIS WOULD BE SAFE AND RELIABLE. I AM TOO AFRAID TO DRIVE MY CHILD TO DAYCARE IN CASE THIS HAPPENS AGAIN AND SOMEONE HITS US FROM BEHIND. I WILL NEVER GET A JEEP AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11300412January 20, 2020
UNKNOWN OR OTHER
SERVICE SHIFTER WARNING CAME ON AND ALL THE LIGHTS IN THE SHIFTER LIGHT UP. WAS DRIVING ON A SIDE ROAD IN TOWN GOING APPROX 25 MILES PER HOUR. WARNING NOTICE AND SHIFTER LIGHTS WENT OFF WHEN I PULLED OVER AND SHUT VEHICLE OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11300430January 20, 2020
POWER TRAIN
SERVICE SHIFTER APPEARED ON DASH DISPLAY AND ALL INDICATORS ON SHIFTER LIT UP. VEHICLE HAD JUST BEEN STARTED UPON LEAVING WORK. VEHICLE WAS STATIONARY. ALL INDICATORS RESET AFTER TURNING VEHICLE OFF AND BACK ON AFTER DRIVE 5 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11300273January 19, 2020
ENGINE, POWER TRAIN
ON JANUARY 18 2020 I WAS DRIVING AND AFTER ONLY A MILE FROM HOME, COMING TO AN INTERSECTION YIELDING TO GO LEFT, MY CAR COMPLETELY WITHOUT WARNING STALLED IN THE MIDDLE OF AN INTERSECTION. I TRIED TO RE-START AND TOOK ABOUT 10 MINUETS GET IT TO RESTART. I WAS DRIVING THE MILE HOME WHEN THEN I GOT A 'OIL PRESSURE LOW LIGHT'. I DID AN OIL CHANGE THAT AFTERNOON TO FIND MY CAR ONLY HAD 2 QUARTS OF OIL REMAINING. MY CAR IS BURNING OIL. I DO REGULAR OIL CHANGES. THERE ARE NO LEAKS. I HAD NO WARNING FROM MY CAR THAT MY OIL WAS LOW. ALTHOUGH THE FEATURE TO TURN OFF MY CAR WORKED PROPERLY IN THE EVENT OIL IS LOW, MY CAR IS BURNING A LARGE AMOUNT OF OIL AND NOT GIVING ME A LOW OIL WARNING BEFORE TURNING OFF MY CAR. THIS COULD HAVE BEEN MUCH WORSE AND HAPPENED ON THE HIGHWAY WHICH I GENERALLY TRAVEL. THESE MODEL CARS NEED TO BE FIXED FROM BURNING OIL AND DRIVERS ALERTED TO WHEN THEIR OIL STARTS TO BECOME LOW, NOT JUST SHUT OFF IN THE MIDDLE OF THE ROAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11299924January 16, 2020
ELECTRICAL SYSTEM, STEERING
I WAS DRIVING WHEN MY CAR LOCKED AND TOLD ME SERVICE SHIFTER, I IMMEDIATELY CALL JEEP WHO TOLD ME TO GO THE DEALERSHIP NEAR WHO TOLD ME THEY COULDNT DO ANYTHING BECAUSE IT HASN'T BEEN RECALLED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11299925January 16, 2020
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
CAR STOPPED ON ME AND KEEPS DOING IT BEFORE IT DOES IT SAYS SERVICE SHIFTER I HAVE CONTACTED JEEP , I HAVE WENT TO A DEALERSHIP. BUT NO ONE HAS HELPED AND MY 2 YEAR OLD WAS IN THE CAR YESTERDAY WHEN I LOCKED WHILE I WAS DRIVING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11299500January 15, 2020
UNKNOWN OR OTHER
MY 2017 JEEP SERVICE SHIFTER KEEPS ON TURNING ON I HAVE TAKEN MY CAR TO THE DEALERSHIP SEVERAL TIMES AND THEY HAVE 'RE PROGRAMMED IT' AND 'FIXED WIRING' AND IT STILL KEEPS ON TURNING ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11299288January 14, 2020
POWER TRAIN
TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE LATITUDE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS THE SERVICE SHIFTER WARNING LIGHT ILLUMINATED. THE CONTACT PULLED INTO A PARKING LOT TURNED THE VEHICLE OFF. ROADSIDE ASSISTANCE WAS CONTACTED AND THE VEHICLE WAS TOWED TO THE DEALER (MIDSTATE AUTO GROUP INC 810 WASHINGTON ST, AUBURN, MA 01501, (508) 832-8886) TO BE DIAGNOSED. A DIAGNOSTIC TEST WAS PERFORMED HOWEVER, THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE DEALER TEST DROVE THE VEHICLE FOR ABOUT 5-10 MILES BUT WAS STILL UNABLE TO DUPLICATE THE ISSUE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE WAS INTERMITTENT. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE CONTACT WAS INFORMED TO HAVE A SECOND DIAGNOSTIC TEST PERFORMED WHICH WAS STILL PENDING. THE FAILURE MILEAGE WAS APPROXIMATELY 33,406.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11299016January 13, 2020
ELECTRICAL SYSTEM
DRIVING TO DROP MY KIDS OFF AT SCHOOL A "SERVICE SHIFTER" MESSAGE CAME UP AND MY PNDR+- WERE ALL RED. I WAS CLOSE BY A DEALERSHIP SO I TOOK IT SLOW AND PULLED IT RIGHT INTO THE SERVICE AREA. I LEFT THE CAR RUNNING SO THEY COULD SEE WHAT IT WAS DOING. AFTER ABOUT 1 HOUR OF LOOKING AT IT THEY TOLD ME THAT IT WAS CONSIDER AN ELECTRICAL PROBLEM AND NO LONGER COVERED UNDER MY WARRANTY THAT ENDED AT 36,000 MILES AND I'M AT 49,000. AND THAT MY EXTENDED WARRANTY WOULDN'T COVER IT EITHER, SO IT WOULD BE UP TO ME TO COVER THE COST AT $135.00 ONE PART, $30.00 FOR ANOTHER PART AND FOR 1.5 HOURS LABOR. WITH ALL THESE COMPLAINTS OVER THE SAME THING YOU'D THINK THIS WOULD BE A RECALL BY NOW, WHOS TO SAY ONCE I PAY TO HAVE IT FIXED THAT IT WONT DO THIS AGAIN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11298924January 13, 2020
ELECTRICAL SYSTEM
DRIVING AND ALL OF A SUDDEN IT POPS UP ON MY PANEL TO "SERVICE SHIFTER" AND ALL THE GEAR INDICATOR LIGHTS LIGHT UP IN RED. THE ONLY WAY TO CLEAR IT IS TO PULL OVER AND PUT JEEP IN PARK AND TURN OFF ENGINE. UPON RESTARTING ALL IS BACK TO NORMAL. THIS IS THE 3RD INCIDENT IN ABOUT 4 WEEKS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11298573January 11, 2020
ENGINE, STEERING
A SERVICE SHIFTER MESSAGE COME UP ON MY OPTOMETER SCREEN 4 TIMES IN 3 DAYS. THE WARNING APPEARS IN RED LETTERS THAT ALSO HIGHLIGHT ALL GEAR LIGHTS RED AND THE SCREEN WAS LOCKED TO SERVICE SHIFTER. THIS TAKES PLACES WHEN I ATTEMPT TO START MY VEHICLE. THE VEHICLE STARTS BUT I CANNOT SHIFT THE GEARS. I HAVE READ OTHER REPORTS OF 2019 MODELS HAVING THIS HAPPEN AND CAR STOPS WHILE IN MOTION. PLEASE REVIEW THIS CASE, SO MANY JEEP CHEROKEE MODELS 2016-2020 HAVE BEEN WIDELY AFFECTED BY THIS SHIFT SYSTEM FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11298318January 10, 2020
POWER TRAIN
UPON STARTING THE VEHICLE, THE SERVICE SHIFTER LIGHT TURNS ON AND WONT SHUT OFF. I HAVE TO TURN THE CAR OFF AND ON AGAIN TO GET THE MESSAGE AND SHIFTER TO RESET. SOMETIMES, IT WILL KEEP GOING INTO SERVICE SHIFTER FOR MULTIPLE TRIES BEFORE THE SHIFTER WILL EVENTUALLY WORK AND DRIVE. IT HAS HAPPENED BOTH WHEN STATIONARY WHEN I FIRST GET IN TO DRIVE AND ALSO WHILE DRIVING DOWN THE ROAD. I HAVE TO PULL OVER AND TURN THE CAR OFF AND ON AGAIN TO BE ABLE TO DRIVE AGAIN SAFELY. THIS HAS BEEN HAPPENING ON AND OFF AGAIN FOR AT LEAST 6 MONTHS. IT WILL HAPPEN MULTIPLE TIMES OVER THE COURSE OF SEVERAL DAYS AND THEN NOT HAPPEN AGAIN FOR A WHILE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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