Jeep Cherokee Complaints (2019)

1,674 consumer complaints on file.

#11544222September 13, 2023
UNKNOWN OR OTHER
I received a warning light on my dash board SVC 4WD. I took my car to the dealership and was told I need my PTU replaced and the cost was estimated at $2,255.67. I did some reach and found a recall for this same issue in earlier vehicle year models. I am frustrated by the fact that my Jeep is obviously having the same issue and could potentially put my safety at risk yet my vehicle year is not recalled. I am forced to pay thousands of dollars out of pocket because my vehicle model isn’t recalled. I need action taken to have my vehicle recalled so that my Jeep can be repaired.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544062September 12, 2023
PARKING BRAKE
The contact owns a 2019 Jeep Cherokee. The contact stated while reversing at approximately 3 MPH, the parking brake light illuminated, and the parking brake independently engaged. The contact turned off and restarted the vehicle and was able to disengage the parking brake. The contact stated that the failure was intermittent, however the parking brake had recently engaged while the vehicle was rolling forward in neutral while going through a car wash. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle had not been diagnosed or repaired. The contact researched online and related the failure to NHTSA Action Number: PE22009 (Parking Brake) open investigation. The manufacturer had not been informed of the failure. The failure mileage was approximately 35,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11543381September 8, 2023
SERVICE BRAKES, STEERING
My steering and braking go completely out of control when my Uconnect radio goes crazy and switches to different stations,modes etc. I lost control of my steering and braking which lead me to run a red light and nearly crash.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542336September 3, 2023
VISIBILITY/WIPER
I find it very interesting that no one ever called me and you have closed my case . I wrote to you & told you the dealer on St. Thomas did not do windshields , Carribbean Auto Mart zip code 00802. I purchased my car at Arrigo in WPB , FL 33411 . I recently relocated to STT and shipped my car here. A 12 inch dead branch (which I have kept) hit my windshield and caused this damage on the inside and out. Obviously , the windshield was faulty or this serious damage would not have occurred, causing glass chards to come inside the vehicle. I have received no assistance from you have spoken to numerous outsourced customer service agents that I could not hear because of the chickens in the background and now you have closed my case. I was without a car for 3 weeks as the windshield was unstable and I could not drive the car as it was unsafe . I had to order a windshield and have it shipped here and installed. I would like to be compensated for my windshield and would like the address of your safety engineers to send the stick to them . Had it hit on the drivers side I would have been injured. Thank you, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542243September 2, 2023
UNKNOWN OR OTHER
Radio functions are not working which includes GPS, general radio functions such as stations and volume, Bluetooth functions that interfere with basic safety and communications. Almost all functions of this car flow through the radio.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11541839August 31, 2023
ELECTRICAL SYSTEM
The contact owns a 2019 Jeep Cherokee. The contact stated while attempting to start the vehicle, the PUSH to START button failed to function as needed. The contact stated she replaced the batteries in the key fob; however, the failure persisted. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 63,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11541558August 29, 2023
VEHICLE SPEED CONTROL
The car lost acceleration power when driving, showed no codes, and displayed a message to shift to park and restart car. This incident happened twice including after the car was taken to the dealer, who could not find anything wrong with the car. A google search revealed several 2018 vehicles with that problem and a recall for 2017 models and earlier; however, the 2018 model has not been recalled and should be.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540963August 26, 2023
WHEELS
I know it's on recall last year but it's happen when driving on freeway over 70miles per hrs and I can feel my steering wheel like not turn like something stop the steel then I can turn or change line on the freeway
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540782August 25, 2023
POWER TRAIN
Power transfer unit bad. Confirmed by independent repair shop. 4wheel drive unavailable and service 4wd lights illuminated on dash. Part on back order with no release date.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540833August 25, 2023
ELECTRICAL SYSTEM, POWER TRAIN, VEHICLE SPEED CONTROL
I believe my PCM went bad.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540329August 23, 2023
ENGINE
We were driving down the road at about 60MPH and the engine just quite running. With the flow of traffic, I was almost hit in the rear end, but I was able to safely move to the shoulder of the road. The car would not restart and we had it towed to dealer. The dealer informed me it needed a new engine. Upon inspection and removal of the head of the engine, the #3 cylinder piston was melted and had zero compression and the #1 cylinder piston was partially melted and had zero compression as well. All regular maintenance was performed on the vehicle. We have the 2.0l vin N. No warning lights or codes were illuminated or present at the time of or after the incident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11539654August 20, 2023
POWER TRAIN
PTU failure 4 will drive problem
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11539173August 17, 2023
POWER TRAIN
The contact owns a 2019 Jeep Cherokee. The contact stated while driving from a complete stop, the accelerator pedal was depressed, and the vehicle failed to respond. There was no warning light illuminated. The contact depressed the accelerator pedal down to the floorboard and the vehicle responded, however, the transmission shifted hard. The contact stated that the transmission was not shifting into the intended gear while driving at various speeds. The dealer was notified of the failure. The vehicle was not diagnosed. The contact related the failure to NHTSA Campaign Number: 18V739000 (Power Train). The manufacturer was not notified of the failure. The failure mileage was approximately 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538202August 13, 2023
ENGINE
Driving with my children and car started to shake a little when getting on highway, while on car started shaking violently and felt was going to die. I had to drive like that to get to an exit and was able to pull over. Turned the car off and turned back on. And same, then check engine light came on but not flashing. After getting it to a mechanic and the dealer was told my cylinder blew. And the engine is done. Felt that was a safety risk for me to driving with my children like that and now we are without a car. If someone maintains their car and gets regular oil checks then how is it possible for an engine to blow.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538118August 12, 2023
SERVICE BRAKES
While stopped at a stop sign, my emergency brake came on by itself and would not release. I was able to shut the vehicle off and then release the brake.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11537973August 11, 2023
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
The contact's daughter owns a 2019 Jeep Cherokee. The contact stated while driving at various speeds, there was an abnormal sound coming from underneath the vehicle. There was no warning light illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed and determined that there was a crack in the exhaust pipe and that the exhaust system needed to be replaced. The vehicle was not repaired. The dealer was notified of the failure and advised the contact that the VIN was not included in a recall related to the failure. The manufacturer was not notified of the failure. The failure mileage was approximately 41,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11536928August 7, 2023
SERVICE BRAKES
My breaks make metal on metal sound when breaking. Dealer has confirmed and attempted to fix 6 times the last time they had my Jeep 12 days I got it back this past Friday and still makes the same sound. Makes me feel very unsafe and it appears the dealer has no fix for this
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11536204August 3, 2023
STEERING
The contact owns a 2019 Jeep Cherokee. The contact stated while driving 60 MPH, the steering wheel seized. The contact was able to veer to the side of the road. The message "Service Power Steering" was displayed. The contact was able to drive to the residence. The local dealer was contacted and made aware of the failure. The vehicle was not diagnosed nor repaired. The manufacturer was informed of the failure. The failure mileage was approximately 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11536221August 3, 2023
POWER TRAIN
SERVICE 4WD LIGHT CAME ON. JEEP DIAGNOSED IT AS A BAD PTU. NEEDS TO BE REPLACED. SOUNDS LIKE A VERY COMMON PROBLEM FOR JEEP CHEROKEES IN EARLIER MODEL YEARS AND SPECIFIC VIN#'S IN 2019. THIS IS A VERY COSTLY REPAIR AND IT IS AT NO FAULT OF MY OWN. NOT TO MENTION THE HUGE SAFTEY ISSUE IT COULD HAVE CAUSED IF MY VEHICLE LOST POWER WHILE DRIVING. JEEP NEEDS TO DO SOMETHING ABOUT THIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11536338August 3, 2023
WHEELS
Lug nuts swelling making tire removal impossible.dealer changed with special tools at a cost of $231. This is a safety issue as flat tire unable to be changed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Jeep Cherokee