Jeep Cherokee Complaints (2017)

1,338 consumer complaints on file.

#11310039February 19, 2020
POWER TRAIN
AT RANDOM TIMES WHILE DRIVING THE "SERVICE SHIFTER" WILL SHOW ON MY DASHBOARD. IN ORDER FOR ME TO GET THIS TO GO AWAY I HAVE TO PULL OVER AND TURN MY CAR OFF TO RESET THE MESSAGE. THIS DOES NOT GUARANTEE THE MESSAGE DOE NOT COME BACK. THIS MESSAGE WILL SHOW UP WHILE DRIVING ON THE HIGHWAY OR CITY STREETS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11310107February 19, 2020
POWER TRAIN
SERVICE SHIFTER LIGHT CAME ON AND GEAR SHIFT LIGHTS ARE ALL RED,P,R,N,D DURING MOTOR OPERATIONS TURNING/PULLING INTO MY NEIGHBORHOOD. APPROX. SPEED WAS LESS THAN 20 MPH. UPON SHIFTING TO PARK AND TURNING THE VEHICLE OFF AND THEN BACK ON THE ERROR MESSAGE DISAPPEARS AND SHIFTER LIGHTS ARE NO LONGER RED. HAS HAPPENED THREE (3) WEEKS IN A ROW ON WED, WED, AND TUES AT APPROX. 5:45 PM. SERVICE APPOINT SCHEDULED TOMORROW 02/19/20 WITH THE MANUFACTURER. APPROX. MILEAGE ON VEHICLE WHEN ERROR FIRST OCCURRED WAS 43K. WAS TOLD THE POWER TRAIN WARRANTY MAY NOT COVER THE ISSUE. RESEARCHED ONLINE AND FOUND NUMEROUS INDIVIDUALS EXPRESSING THE SAME EXACT ISSUE, PARTICULARLY AFTER 36K MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11309683February 17, 2020
UNKNOWN OR OTHER
RANDOMLY GET ALL THE GEAR SHIFT LIGHTS LIGHT UP AND MESSAGE APPEARS ON SCREEN SAYING "SERVICE SHIFTER". THIS HAPPENS RANDOMLY WHILE IN MOTION, SOMETIMES YOU HAVE TO TURN THE VEHICLE OFF A FEW TIMES FOR IT TO GO AWAY. AT FIRST WAS VERY INFREQUENT BUT LATELY A LOT MORE FREQUENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11309400February 15, 2020
UNKNOWN OR OTHER
THE CAR JUST SHUTS OFF WHILE DRIVING IN THE MIDDLE OF TRAFFIC. SERVICE SHIFTER COMES ON RANDOMLY. VERY DANGEROUS SITUATION. ON A CITY STREET. UNKNOWN REASON
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11309091February 13, 2020
ELECTRONIC STABILITY CONTROL (ESC), POWER TRAIN, SUSPENSION
THE VEHICLE HAS HAD MULTIPLE PROBLEMS SINCE MY PURCHASE DATE ISSUES WITH THE SUNROOF WHICH HAS CONTINUED TO PERSIST, AS WELL AS A STRUT, HUB, STRUT ASSEMBLY, ELECTRONIC PARKING BRAKE AND ALSO NOW THAT I HAVE TAKEN IT IN THERE ARE MORE PROBLEMS ARISING AND NOW I HAVE A CHECK ENGINE LIGHT ON SERVICE ALL BRAKE SYSTEM LIGHTS ON AND LIGHT AND TRACTION CONTROL LIGHT ON AND ALSO A 4WD SYSTEM UNAVAILABLE LIGHT ON AFTER TAKING IT IN TO GET FIXED AND THE DEALERSHIP FIXES ONE PROBLEM AND MORE KEEP ARISING! THE VEHICLE WAS PARKED AND THEN WHEN I TURNED IT BACK IN THAT'S WHEN THE PARKING BRAKE WOULD NOT DISENGAGE AND THEN THE SUNROOF AND POPPING SOUNDS WERE HAPPENING WHILE DRIVING. THE TRANSMISSION ISSUE IS WHEN I AM DRIVING IT IS SHIFTING WAY TO OFTEN AND SHIFTING VERY WONKY. THEN ALSO WHEN SHIFT THE TRANSMISSION INTO GEAR IT DOESN'T ENGAGE AND THEN WHEN IT DOES IT LITTERALLY COULD THROUGH YOU FORWARD IN YOUR SEAT WHEN IT FINALLY ENGAGES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11308159February 10, 2020
UNKNOWN OR OTHER
GEAR SHIFTER REQUIRES SERVICE AS WELL AS 4WHEEL DRIVE SYSTEM UNAVAILABLE REQUIRES SERVICE. BOTH DUMMY LIGHTS CAME ON AND CONTINUE TO POP UP. I HAVE DONE RESEARCH AND IT SEEMS ALOT OF PPL ARE HAVING THIS ISSUE A RECALL NEEDS TO BE APPLIED FOR THESE ISSUES! DUMMY LIGHTS ARE POPPING UP WHILE IN MOTION ON CITY STREETS AS WELL AS HIGHWAYS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11307424February 6, 2020
EXTERIOR LIGHTING
60,000 MILES AND MY SERVICE SHIFTER LIGHT COMES...WHILE DRIVING ALL RED LIGHTS ON SHIFTER COLOUM LITE UP AS WELL...AFTER TURNING THE ENGINE OFF AND RESTARTING IT WHEN OFF...BUT THEN CAME ON AGAIN WHILE DRIVING, BUT THE DEALERSHIP ACTS LIKE THEY HAVE NO CLUE WHAT COULD CAUSE THIS...BUT THERE ARE 1000 OF COMPLAINTS ON LINE ABOUT THE SAME THING IN THIS MODEL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11307562February 6, 2020
ENGINE, POWER TRAIN, VEHICLE SPEED CONTROL
AT 15,000 MILES MY SERVICE SHIFTER LIGHT WOULD TURN ON. I HAVE TO PULL OVER, PUT THE VEHICLE IN PARK AND SHUT OFF THE VEHICLE. THIS HAPPENS AT LEAST ONCE A MONTH. WHEN I CALLED THE DEALERSHIP THEY SAID THERE WAS NOTHING THEY COULD DO ABOUT IT IF THE LIGHT WASN'T ACTIVELY ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11307194February 5, 2020
POWER TRAIN, ENGINE
TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT AN UNDISCLOSED SPEED, THE GEAR SHIFTER WARNING LIGHT ILLUMINATED AND THE VEHICLE STALLED. THE CONTACT PULLED OVER AND ATTEMPTED TO RESTART VEHICLE. SEVERAL WARNING LIGHTS ON THE INSTRUMENT PANEL BECAME ILLUMINATED. THE CONTACT WAS UNABLE TO RESTART THE VEHICLE. THE CONTACT STATED THAT THE IT SEEMED AS IF THE VEHICLE WAS OUT OF FUEL EVEN THOUGH THE FUEL TANK WAS FULL. THE VEHICLE WAS TOWED TO GRIFFIN MOTORS COMPANY 11031 PERRY HWY, MEADVILLE, PA 16335 (814) 336-2161, WHERE A DIAGNOSTIC TEST WAS STILL PENDING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED NOR NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 21,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11306900February 4, 2020
ELECTRICAL SYSTEM, POWER TRAIN
WHILE DRIVING I GOT A 'SERVICE SHIFTER ' MESSAGE AND ALL THE LIGHTS ON MY SHIFTER WERE LIT UP. I PULLED OVER TURNED THE CAR OFF AND IT WENT AWAY. IT HAPPEND AGAIN AFTER MY OIL CHANGE AT THE DEALERSHIP. IT GOES AWAY AFTER I RESTART THE CAR BUT SEEMS TO BE A SAFETY PROBLEM BUT THE DEALERSHIP DIDN'T THINK SO. NO MESSAGE OR LIGHTS AFTER I RESTART BUT IT HAS HAPPENED MORE THAN ONCE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11306935February 4, 2020
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
I PURCHASED MY JEEP BACK IN APRIL 2019 AND I HAVE BEEN AN ISSUE WITH THE GEAR SHIFT ALMOST EVERY SINGLE MONTH TO CURRENT. MY CAR WILL LITERALLY SHUT OFF IN THE MIDDLE OF THE ROAD AND WILL READ "SERVICE SHIFT GEAR". I HAVE TO PUT THE CAR IN PARK AND TURN IT OFF, WAIT A COUPLE OF MINUTES FOR IT TO CRANK BACK UP AND THE THE MESSAGE GOES AWAY. THIS IS EXTREMELY DANGEROUS BECAUSE RECENTLY THIS HAPPENED TO ME WHILE DRIVING DOWN THE HIGHWAY! I DO NOT UNDERSTAND WHY THIS IS NOT A RECALL AND I HAVE LOOKED THIS ISSUE UP AND THERE ARE SEVERAL OTHER PEOPLE WHO ARE EXPERIENCING THIS SAME PROBLEM. I HAVE NOT BEEN ABLE TO GET HELP FROM THE DEALERSHIPS. NOTHING SPECIFICALLY HAPPENS WHEN THE CAR SHUTS OFF IT WILL JUST DO IT RANDOMLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11306751February 3, 2020
ELECTRICAL SYSTEM
2017 JEEP CHEROKEE SERVICE SHIFTER LIGHT STARTED COMING ON RANDOMLY AT 28,000 MILES. USUALLY TURNING OFF THE CAR AND CRANKING IT BACK UP WOULD MAKE THE SERVICE SHIFTER LIGHT GO AWAY. NOW AFTER ONLY OWNING THE CAR FOR 2 YEARS IT IS STARTING TO SHIFT OUT OF GEAR AND THE SERVICE SHIFTER LIGHT STAYS ON MOST OF THE TIME. SOMETIMES DRIVING DOWN THE ROAD AND THE SHIFTER LIGHT WILL POP ON OUT OF NOWHERE. IN THE TWO YEARS I'VE OWNED IT I'VE ONLY PUT 20,000 MILES ON IT. LEFT THE DEALERSHIP TODAY TO FIND OUT THIS PART IS NOT COVERED IN THE POWERTRAIN WARRANTY. I'VE GOTTEN ONE QUOTE FOR $800 TO REPLACE THE SHIFTER BEZEL AND WIRING HARNESS. THIS IS A 2017 WITH ONLY 40,000 MILES. ALL OVER THE INTERNET JEEP OWNERS TELL OF AN IDENTICAL STORY WITH THEIR JEEPS. JEEP NEEDS TO OWN UP TO THIS BEING A FAULTY PART. I SHOULD NOT HAVE TO SPEND THIS MUCH MONEY TO FIX A FAULTY PART. WILL NEVER BUY A JEEP AGAIN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11306792February 3, 2020
ELECTRICAL SYSTEM, POWER TRAIN, UNKNOWN OR OTHER
THE SERVICE SHIFTER WARNING HAS COME ON MULTIPLE TIMES OVER THE PAST YEAR. WE HAVE TAKEN IT TO THE DEALER AND HAVE BEEN TOLD THEY CAN NOT FIND ANYTHING WRONG. THIS HAS HAPPENED WHILE DRIVING AT RANDOM SPEEDS AND DRIVING CONDITIONS. IT IS NOW HAPPENING EVERY TIME THE JEEP IS DRIVEN, SOMETIMES BEFORE WE EVEN GET TO THE END OF THE DRIVEWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11306489February 1, 2020
POWER TRAIN
"SERVICE SHIFTER" ERROR SHOWED UP ON DISPLAY WHILE DRIVING ON EXPRESSWAY. DISPLAY WAS COMPLETELY LOCKED UP AND COULDN'T CLEAR ERROR. ALL OF THE SHIFTER LIGHTS TURNED ON. HAD TO TURN ENGINE OFF AND BACK ON TO RESET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11303067January 30, 2020
UNKNOWN OR OTHER
VEHICLE WAS STATIONARY - I STARTED VEHICLE THIS MORNING AND THE SHIFTER WAS LIT UP IN RED LIGHTS; SCARED THE HECK OUT OF ME. I TURNED CAR ON/OFF AND THE LIGHTS WERE STILL ALL RED, THEN THE DASH LIT UP WITH "SERVICE SHIFTER". LOOKING ONLINE AT CARGURUS.COM, THIS IS A KNOWN PROBLEM AND JEEP HAS NOT FIXED IT ALOT OF DEALERS DON'T EVEN KNOW WHAT IT IS! HELP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11306190January 30, 2020
ENGINE
COMPLETELY SHUTS DOWN WHEN DRIVING WITH 30% OIL LIFE REMAINING WITH NO WARNING. YOU LOOSE ALL POWER STEERING AND CONTROL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11302919January 29, 2020
ELECTRICAL SYSTEM, POWER TRAIN
DRIVING DOWN THE RD SERVICE SHIFTER LIGHT COMES ON , THEN PULL OVER PUT CAR IN PARK THEN THE CAR JUST TURNS OFF IN THE MIDDLE OF THE RD. YOU HAVE TO CRANK AND CRANK TO GET IT STARTED BACK WHILE IN THE MIDDLE OF THE RD. I ALMOST GOT RUN OVER ON THE HIGHWAY WHERE THE SPEED LIMIT IS 65. I'M SCARED TO DRIVE MY CAR FOR THE FEAR OF CAUSING A ACCIDENT AND GETTING KILLED. I HAVE A 8 YEAR OLD DAUGHTER THAT O TRANSPORT DAILY. THIS IS A SAFETY ISSUE AND LOTS OF OTHERS ARE HAVING THIS PROBLEM WHEN I GOOGLED WHAT MY CAR IS DOING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11302943January 29, 2020
UNKNOWN OR OTHER
SERVICE SHIFTER MESSAGE HAS COME ON 3 TIMES. OCCURANCES 1. DRIVING ON THE HIGHWAY 2. STARTING CAR IN MY DRIVEWAY 3. STARTING CAR IN MY DRIVEWAY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11302662January 28, 2020
ENGINE
WHILE MAKING A LEFT HANG TURN ACROSS 3 LANES OF TRAFFIC MY JEEP STOPPED ACCELERATING. THE BATTERY LIGHT ON THE DASH LIGHT UP AND THE DASH PROMPTED ME TO PUT THE VEHICLE IN PARK. AFTER BEING NARROWLY MISSED BY MULTIPLE CARS I WAS ABLE TO RESTART THE JEEP AND DRIVE OFF OF THE ROAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11301837January 25, 2020
ELECTRICAL SYSTEM
HAVE OWNED MY 2017 GRANITE JEEP CHEROKEE LATITUDE 3.2L V6 SUV SINCE AUGUST 2017. SEVERAL TIMES A YEAR AM INSTRUCTED BY ON SCREEN MESSAGE TO RETURN TO PARK AND THEN SHIFT TO DRIVE AGAIN. ON 01/24/20, WITH 24,000 MILES, WHEN I STARTED THE CAR A SERVICE SHIFTER MESSAGE COME UP ON MY SCREEN. IT HIGHLIGHTED ALL MY GEAR LIGHTS RED AND THE SCREEN WAS LOCKED TO SERVICE SHIFTER. I TURNED THE CAR OFF, WAITED A FEW SECONDS AND THE CAR STARTED NORMALLY. HOWEVER, IN SEARCHING FOR THE ISSUE ONLINE FOUND THAT OVER A HUNDRED JEEP OWNERS HAD A SIMILAR EXPERIENCE. SUV RECALL T52: REPROGRAM TRANSMISSION CONTROL MODULE WAS RESOLVED @ ROSEVILLE JEEP 05/01/18. SEVERAL JEEP OWNERS SAID THAT THE ISSUE RECURRED EVEN AFTER THEIR SHIFTER WAS REPLACED. PLEASE ESCALATE THIS ISSUE TO A RECALL AND INVESTIGATE WHAT MUST BE DONE TO RESOLVE THIS ISSUE SO THAT WE ARE NOT CHARGED FOR AN ISSUE THE MANUFACTURER HAS NOT BEEN ABLE TO RECTIFY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Jeep Cherokee