Jeep Cherokee Complaints (2015)

1,794 consumer complaints on file.

#11192882April 1, 2019
ELECTRICAL SYSTEM, ENGINE
CAR STALLS AND POWERS OFF. *DT*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11193072April 1, 2019
POWER TRAIN
WHILE DRIVING ON BACK ROADS AND HIGHWAY I WOULD NOTICE THAT AROUND 30-40 MPH THE CAR WOULD SHIFT EXTREMELY ROUGH AND WHILE TRYING TO SLOW DOWN THE CAR WOULD SUDDENLY JERK FORWARD AND SEEM LIKE IT WAS TRYING TO KEEP GOING FORWARD MAKING ME HIT THE BREAKS HARDER. WILL BE CONTACTING DEALERSHIP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11192370March 29, 2019
ENGINE, POWER TRAIN
DRIVING ALONG WITH VEHICLE IN MOTION, THE ENGINE STALLS OUT AND CONTINUES TO ROLL, BUT DOES NOT OPERATE. CAR MUST COME TO A COMPLETE STOP, REST AND THEN TRY TO RESTART - VERY DANGEROUS ON THE HIGHWAY. A MESSAGE COMES ON STATING "VEHICLE MUST BE IN GEAR TO SHIFT" OR SOMETHING CLOSE TO THAT - BUT THERE HAS BEEN NO SHIFTING ON MY PART AT ALL. THIS STALLING HAS PUT ME IN VERY DANGEROUS CONDITIONS BECAUSE CARS COMING FROM BEHIND AND AROUND ME HAVE NO WARNING OF THE STALLED OUT ENGINE EITHER. IT TAKES ABOUT 3 OR 4 MINUTES TO RESTART THE ENGINE. DEALERSHIP SAYS THIS IS AN OIL CONSUMPTION ISSUE AND ITS SOMETHING TO DO WITH THE PISTONS. ANOTHER JEEP SERVICE MANAGER SAID THE ENGINE NEEDS TO BE REPLACED. ITS STILL UNDER WARRANTY. I FEAR THAT WE'RE GOING TO GET HIT (MY DAUGHTER AND I) AND MEANWHILE, WE DO NOT HAVE OTHER TRANSPORTATION AND I'M GOING TO BE PAYING ON THIS FOR 4 MORE YEARS. THERE IS A LOT OF INFORMATION ON OTHER PEOPLE HAVING THE SAME COMPLAINTS ON THE INTERNET. FOR NOW, THE DEALERSHIP IS DOING AN OIL CONSUMPTION TEST WHICH IS RELATED TO THE ENGINE PROBLEMS KNOWN ON OTHER VEHICLES. WITH THIS MANY PEOPLE HAVING THE SAME PROBLEM, THIS SHOULD BE A RECALLED ENGINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11192478March 29, 2019
STEERING
IN THE LAST 2 WEEKS, WHENEVER I TRY TO TURN THE WHEELS RIGHT OR LEFT IT MAKES A LOUD CREAKING NOISE. I HAD IT LOOKED AT AND HAD THE TOP TOP STRUT BUSHING LUBRICATED THINKING THAT WAS THE ISSUE ONLY TO HAVE IT CONTINUE MAKING THE SAME NOISE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11190900March 22, 2019
ELECTRICAL SYSTEM, ENGINE
SINCE PURCHASING THE VEHICLE, A JEEP CHEROKEE LATITUDE IS HAS SHOWN THESE ERRORS CONSISTENTLY. EXAMPLES: THE VEHICLE DECELERATES WHEN PUSHED TO ACCELERATE QUICKLY, ESPECIALLY WHEN TURNING. IT SHIFTS HARD BETWEEN GEARS WHEN DRIVING, CAUSING A JERKING MOTION WITHIN THE CAR - EVEN WHEN GENTLY ACCELERATING. ON ONE OCCASION IT HAS SHIFTING INTO NEUTRAL WHILE DRIVING ON THE HIGHWAY, WHICH CAUSED THE VEHICLE TO COMPLETELY STOP FUNCTIONING. MORE RECENTLY, I WAS REAR-ENDED AT A GAS STATION AND WAS UNAWARE, BECAUSE I THOUGHT IT WAS MY CAR JERKING FORWARD UPON ACCELERATION. WHEN REVERSING, THE VEHICLE JERKS BACKWARDS - AFTER A DELAY. THE VEHICLE ALSO DELAYS WHEN ATTEMPTING TO TURN THE VEHICLE ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11187203March 16, 2019
POWER TRAIN
WE PURCHASED THIS VEHICLE USED IN 2017. WITHIN A FEW MONTHS WE NOTICED THAT WHEN TAKING OFF, THE CAR OFTEN STALLED OR LURCHED FORWARD. THIS OFTEN SEEMED TO HAPPEN IN THE MORNING OR AFTER SITTING OVERNIGHT, SO WE ASSUMED IT MIGHT JUST BE THAT THE ENGINE NEEDED TO 'WARM UP'. NOW WE ARE HAVING AN ISSUE WITH THE SERVICE SHIFTER ERROR MESSAGE COMING ON WITH ALL OF THE LIGHTS ON THE SHIFTER LIGHTING UP. THE FIRST TIME THIS HAPPENED, WE TURNED THE CAR OFF AND RESTARTED. THIS WEEK WHEN THIS HAPPENED, WE TURNED THE CAR OFF AND IT WOULD NOT RESTART. IT WAS COMPLETELY DEAD. WE COULD NOT EVEN TURN ON OUR HAZARD LIGHTS. WE HAD THE CAR TOWED TO OUR MECHANIC. AFTER EXTENSIVE TESTING, HE REPLACED THE BATTERY, WHICH HE SAID HAD COMPLETELY DIED AND AS NOT ABLE TO COMMUNICATE WITH THE CAR IN ANY WAY. HE SAID THE WAY IN WHICH IT HAPPENED WAS VERY UNUSUAL AND TO WATCH TO SEE IF ANY OTHER ERROR MESSAGES OCCURRED. TWO DAYS AFTER PICKING UP OUR CAR, THE SAME SERVICE SHIFTER MESSAGE HAS COME UP WHILE WE WERE DRIVING WITH ALL LIGHTS LIGHTING UP ON THE SHIFTER. WE DID NOT STOP THIS TIME AND WERE ABLE TO DRIVE HOME, AND WE WILL CALL OUR MECHANIC ON MONDAY. WHILE RESEARCHING WHAT THIS LIGHT COULD MEAN, I HAVE COME ACROSS COUNTLESS OTHER COMPLAINTS ABOUT THE SAME ISSUE. THIS SEEMS TO BE A MAJOR FLAW IN THIS VEHICLE, SO I WANT TO ADD OUR VOICE IN ASKING FOR A RECALL THAT WOULD ALLOW THIS TO BE CORRECTED SO THAT WE CAN DRIVE OUR JEEP WITH CONFIDENCE RATHER THAN FEAR. *DT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11186686March 13, 2019
POWER TRAIN
THE ENGINE SHUT DOWN WHILE I WAS DRIVING. I HAD JUST WENT AROUND A CORNER AND WAS HEADING UP A SMALL HILL WHEN I HEARD A BEEP AND LOOKED AT THE MESSAGE WHICH SAID "TO SHIFT ... MUST BE IN PARK". I HAD NO WARNING PRIOR TO THIS AND WAS NOT ABLE TO PULL TO THE SIDE OF THE ROAD. I WAS STALLED IN THE ROAD AND WAS NOT ABLE TO RESTART THE VEHICLE. I TRIED TO RESTART MY VEHICLE SEVERAL TIMES AFTER ENSURING IT WAS IN PARK, WITH NO LUCK. I CALLED FOR A TOW, AND WHILE WAITING, I TRIED TO START THE VEHICLE AGAIN AND IT FINALLY STARTED, SO I CANCELLED THE TOW. WHEN THE ENGINE SHUT DOWN, I STILL HAD LIGHTS AND RADIO AND WHEN TRYING TO RESTART THE VEHICLE THE ELECTRONIC PORTION WORKED (NORMAL DASH LIGHTS WHEN STARTING), BUT THE ENGINE DID NOT TURN OVER. I WAS FORTUNATE I WAS ON A COUNTRY ROAD WITH NOT MUCH TRAFFIC WHEN THIS HAPPENED. I WOULD HATE TO THINK WHAT COULD HAVE HAPPENED IF I WAS ON THE HIGHWAY OR INTERSTATE. I HAVE BEEN A PREVIOUS JEEP OWNER AND HAVE NEVER EXPERIENCED THIS WITH ANY OTHER JEEP I OWNED. I WILL BE TAKING MY JEEP IN TO SEE IF THE DEALERSHIP CAN FIND AN ISSUE. I CURRENTLY HAVE 80,500 MILES ON IT. I HAVE A LONG COMMUTE TO WORK AND I HAVE NOW LOST CONFIDENCE IN THIS VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11185842March 11, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE. THE CONTACT STATED THAT THE VEHICLE DID NOT START. ALSO, THE CHECK ENGINE, SERVICE TRANSMISSION, AND FOUR WHEEL DRIVE NOT AVAILABLE INDICATORS ILLUMINATED. WHEN THE VEHICLE WAS PLACED IN DRIVE, THE VEHICLE JERKED AND DID NOT MOVE. WHEN THE VEHICLE WAS SHUT OFF AND RESTARTED, THE SERVICE TRANSMISSION WARNING INDICATOR CLEARED; HOWEVER, THE FAILURE RECURRED AFTER A COUPLE OF DAYS. THE VEHICLE WAS TAKEN TO GOLLING CHRYSLER DODGE JEEP RAM (248-334-3600, LOCATED AT 2405 S TELEGRAPH RD, BLOOMFIELD HILLS, MI 48302), BUT THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURES. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND ADVISED THE CONTACT TO TAKE THE VEHICLE TO ANOTHER DEALER AND TO CALL NHTSA. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11185638March 10, 2019
ELECTRONIC STABILITY CONTROL (ESC), UNKNOWN OR OTHER
FIRST THIS HAPPENED 3/6/2019 THE VEHICLE SHUT OFF DEAD ON A MAIN RD COULD NOT START IT FOR ABOUT 5 MINUTES OR SO. GOT IT GOING . THEN YESTERDAY 3/9/19 THE SAME THING WITH MY DAUGHTER DRIVING DEAD STOP ENGINE NOT RUNNING AS DRIVING AGAIN TOOK AWHILE TO START IT UP, GOT IT BACK HOME HEARD A SOUND AS YOU PUT THE CAR IN GEAR CLICKING NOISE THEN I PUT IT BACK IN PARK THE VEHICLE ROLLED BACK ONCE IN PARK NEVER HAPPENS BEFORE. I LOOKED UP RECALLS PEOPLE HAVE HAD THE SAME EXACT ISSUE IDENTICAL TO MINE, PROBLEM A WIRE WAS CRIMPED AND SOFTWARE NEEDED UPDATING. DONE KNOW IF THIS WAS EVER FIXED BOUGHT THIS USED A YEAR AND A HALF AGO. THE CAR IS NOT THAT OLD ONLY HAS 47K MILES ON IT. I SEE NO RECALLS NOW BUT THERE WAS ONE VAN IT BE BROUGHT IN ON THAT RECALL I AM SPEAKING OF?? CAR BOTH TIMES WERE ON A CITY STREET COMING TO A STOP WHEN THE CAR SHUT OFF ABRUPTLY BOTH TIME WE HAD TRAFFIC COMING FROM BEHIND US.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11183854March 4, 2019
AIR BAGS
MY WIFE WAS DRIVING HER JEEP WHEN WE HIT BLACK ICE. MY WIFE LOST CONTROL OF THE JEEP AND HIT TWO FENCE POLES AND A TREE. THE JEEP SUSTAINED HEAVY FRONT END DAMAGE. SHE WAS TRAVELING 40-45 MPH AN HOUR. NONE OF THE AIRBAGS DEPLOYED IN THE VEHICLE ON IMPACT.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11175570February 25, 2019
POWER TRAIN:AUTOMATIC TRANSMISSION
2015 JEEP CHEROKEE. CONSUMER WRITES IN REGARDS TO DEFECTIVE AUTOMATIC TRANSMISSION. *LD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11182015February 22, 2019
POWER TRAIN, VEHICLE SPEED CONTROL
TRANSMISSION SLOW TAKE OFF, JERKS AT RANDOM, AND REVERSE TAKES A FEW SECONDS TO MOVE WHEN I PRESS THE GAS PEDAL WHICH ALMOST CAUSED AN ACCIDENT. HAPPENS ALL THE TIME! DEALER SAID THERE'S NOTHING WRONG WITH THE CAR. WHAT THE HECK...SOUNDS MORE LIKE A COVER UP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11181300February 20, 2019
SUSPENSION, UNKNOWN OR OTHER
REAR CONTROL ARM LOOSE, KNUCKLE IN ARM DAMAGES AND REAR BOTH NEW REAR TIRES DAMAGED. THE REAR END HAD NO TORQUE, TRACTION OR CONTROL AND WAS SWAYING FROM SIDE TO SIDE. THE VEHICLE IS CURRENTLY BEING REPAIRED FOR $2400.00
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11181396February 20, 2019
POWER TRAIN
WHEN ACCELERATING IN LOWER GEARS (1-3) IT SHIFTS HARD AND DELAYED. IT CAN SOMETIMES TAKE 30 SECONDS AFTER PUSHING ON THE ACCELERATOR TO START MOVING AND JOLT FORWARD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11181050February 19, 2019
ENGINE
BURN OF OIL AT ROUGHLY A QT PER 1000 MILES, LESS THAN RECOMMENDED OIL CHANGE MILEAGE. EFFECTS ENGINE. SHUTS ENGINE OFF WHILE DRIVING AND TAKES 3-5 MINUTES BEFORE CAR CAN START AGAIN. VERY DANGEROUS AS IT HAPPENS AT ANY SPEEDS AND CAR COMPLETELY LOCKS UP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11180960February 18, 2019
EXTERIOR LIGHTING
HEADLIGHTS VERY DIM. CAN'T SEE PEDESTRIANS AND STREET SIGNS IN THE DARK. EXTREMELY DIFFICULT TO SEE WHEN IT IS RAINING AT NIGHT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11180971February 18, 2019
EXTERIOR LIGHTING
HEADLIGHTS ARE SO DIM I'M AFRAID TO DRIVE THE CAR AT NIGHT. CAN'T SEE PEDESTRIANS OR STREET SIGNS AT NIGHT. VERY DANGEROUS WHEN IT'S RAINIMG
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11179798February 13, 2019
POWER TRAIN
AFTER DRIVING A VERY SHORT DISTANCE, I STOPPED AT A STOP SIGN AND THE ENGINE SEEMED TO TURN OFF WHILE THE CAR WAS IN DRIVE. THE DISPLAY INDICATED TO SHIFT THE CAR INTO PARK, AND THEN ENGAGE A GEAR. I SHIFTED INTO PARK, AND THEN INTO DRIVE BUT THE CARD DID NOT START OR MOVE. I TRIED THAT SEQUENCE SEVERAL TIMES AFTER TURNING ON THE HAZARD FLASHERS TO NO AVAIL. FINALLY I TURNED OFF AND REMOVED THE KEY, WAITED A MINUTED, THEN INSERTED THE KEY AND RESTARTED THE ENGINE. I SHIFTED INTO DRIVE AND THE CAR MOVED. VERY SCARY. THE EXACT SAME THING HAPPENED TO MY WIFE A DAY LATER, AT EXACTLY THE SAME LOCATION, A STOP SIGN 1/4 MILE FROM OUR HOME. SHE FREAKED OUT, AND THEN CALLED ME. I GAVE HER THE PROCEDURE I USED AND SHE WAS ABLE TO RETURN HOME. IN BOTH CASES THIS OCCURRED ON A 4 LANE DIVIDED ROADWAY. THIS IS AN EXTREMELY DANGEROUS SITUATION WITH THE POWER TRAIN WHICH THE DEALER/MANUFACTURER MUST ADDRESS BEFORE SOMEONE IS KILLED. *DT*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11175852February 9, 2019
ELECTRICAL SYSTEM, SUSPENSION
SINCE I PURCHASED THE VEHICLE THE REAR WINDOW HAVE NEVER GONE DOWN SEEN THE DEALER AND A JEEP DEALERSHIP (F.X. CAPRARA WATERTOWN, NY 13601 ). I HAVE ALREADY REPLACE THE FRONT LEFT BALL JOINT AND NOW THE FRONT RIGHT BALL JOINT NEEDS TO BE REPLACE. I HAVE ROUGHLY 55000 MILES ON THE VEHICLE. I NOTICE THE NOISE MOSTLY WHEN TURNING THIS HAS BEEN AN ON GOING ISSUE SINCE PURCHASE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11175937February 9, 2019
ELECTRICAL SYSTEM, ENGINE
WHEN AT A COMPLETE STOP AND THE "AUTO START/STOP" IS ENGAGED (WHEN THE ENGINE CUTS POWER TO SAVE ON GAS CONSUMPTION), AND YOU LET YOUR FOOT OFF THE BRAKE TO ACCELERATE, THE VEHICLE DASH CHIMES AND FLASHES QUICKLY ON THE DASH "BLIND SPOT ALERT TEMPORARY UNAVAILABLE."
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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