Jeep Cherokee Complaints (2017)

1,338 consumer complaints on file.

#11321164April 15, 2020
POWER TRAIN
STARTED MY 2017 JEEP CHEROKEE, LIKE ANY OTHER DAY, DROVE 30 SECONDS DOWN THE ROAD AND I THOUGHT MY BATTERY WAS GOING DEAD. CAR SHUT DOWN RADIO AND LIGHTS WERE STILL WORKING FINE. WASN'T BATTERY, IT WAS MY SHIFTER, I HAD TO TURN MY CAR OFF IN AN ATTEMPT TO REST WHATEVER THE PROBLEM WAS. MY JEEP STARTED BACK, I THEN TURN AROUND AND GO BACK HOME. '30 SECONDS LATER IN MY DRIVEWAY IT HAPPENED AGAIN'. THIS IS A VERY UNSAFE CONDITION, LUCKILY NO ONE WAS BEHIND ME WHEN MY CAR LOST POWER. I HAD MY SHIFTER REPLACED LAST YEAR YET IT'S STILL CAUSING ME PROBLEMS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11320930April 13, 2020
ELECTRICAL SYSTEM
SERVICE SHIFTIER MESSAGE APPEARS ON DISPLAY ABOUT EVERY 50 MILES. DISAPPEARS WHEN ENGINE IS SHUT OFF AND RESTARTED. HAD REPAIRED AT JEEP DEALER. PROBLEM HAS REAPPEARED AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11320899April 12, 2020
UNKNOWN OR OTHER
SERVICE SHIFTER WARNING WHILE DRIVING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11320614April 8, 2020
ENGINE, POWER TRAIN
THIS CAR BURNS OIL AT AN EXTREME RATE, I'VE HAD IT CHECKED OUT FOR CONSUMPTION TESTS AFTER EVERY 1,000 MILES- IT IS ALWAYS LOW ON OIL. WITH NO ANSWERS FROM JEEP WHO IS PERFORMING THESE TASKS. CURRENTLY THE CAR HAS BEEN SINCE ABOUT 25,000 MILES- (IM SITTING AT 51,000 NOW) SHAKING BETWEEN GEARS, THE RPM GAUGE TAC JUMPS AROUND, THE CAR SEEMS TO STRUGGLE RUNNING. EVERY TIME THE CAR IS TAKEN IN - I'M TOLD THE CAR IS RUNNING CORRECTLY EVEN WITH HIGH OIL CONSUMPTION AS WELL AS ISSUES WITH TRANSMISSION AND THAT THIS IS JEEPS STANDARD. I HAVE YET TO HAVE ANYTHING RESOLVED SINCE I'VE BEEN TOLD THERE ARE ZERO PROBLEMS OR THE DEALERSHIP CANNOT REPLICATE THE ISSUES I'VE HAD. A LESS THAN 3 YEAR OLD CAR SHOULD NOT BE BURNING MORE THAN A QUART OF OIL EVERY 1,000 MILES. THIS IS A CAR THAT HAS A STANDARD OF GETTING OIL CHANGES EVERY 6,000 MILES. HOW IS THIS FOLLOWING JEEPS STANDARD. IF I FOLLOWED THIS STANDARD I WOULD BE PULLING MY CAR INTO A DEALERSHIP EVERY RECOMMENDED 6,000 MILES WITH ZERO OIL. I'VE HAD A STARTER EXPLODE IN MY ENGINE, HAD IT FIXED FOR IT TO ONLY DO THE SAME ISSUE A WEEK LATER. WHEN IN MOTION MY ENTIRE CAR HOPPS AROUND, ITS NEARLY IMPOSSIBLE TO TAKE IT ON THE EXPRESSWAY BECAUSE I KNOW ITS SO DANGEROUS. I CANNOT TRUST THIS CAR GOING OVER 55 MILES AN HOUR. I'VE GIVEN UP HOPE IN JEEP AND STILL CONTINUE TO GET MY REGULAR WORK DONE TO KEEP THE CAR BARELY FUNCTIONING. 51,000 MILES. A CAR THAT AS GOTTEN AN OIL CHANGE EVERY 1,000 MILES THE LAST TWO YEARS. AND HAS HAD COMPLETE REGULAR WORK DONE ON IT. THIS IS NOT OKAY. THIS IS DANGEROUS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11320013April 2, 2020
WHEELS
WE WERE DRIVING FROM TALLAHASSEE TO CAPE CANAVERAL FLORIDA. AS WE NEARED GAINESVILLE THE CAR HANDLING BECAME ERRATIC. AT THE TIME WE WERE ON THE INTERSTATE AND TRAVELING AT NORMAL HIGHWAY SPEED IN HEAVY TRAFFIC. WE STOPPED IN GAINESVILLE AT A COOPER DEALER AND THEY SAID A FRONT TIRE TREAD HAD SHIFTED. A NEW TIRE WAS PURCHASED. WE CONTINUED OUR TRIP AND AFTER ABOUT 1 HOUR THE SAME HANDLING PROBLEM OCCURRED JUST AS WE GOT ON THE FLORIDA TURNPIKE.. THE CAR WAS TAKEN TO A COOPER DEALER IN LEE FLORIDA AND WE WERE ADVISED THAT THE OTHER FRONT TIRE HAD FAILED DUE TO THE SAME REASON. TIRES HAD ABOUT 13,00 MILES ON THEM. ANOTHER NEW TIRE WAS PURCHASED. WHEN WE RETURNED HOME I CONTACTED COOPER. THEIR FIRST RESPONSE WAS TO SEE A DEALER. I THEN RECEIVED AN EMAIL STATING THAT THEY WOULD HAVE THE TIRES PICKED UP AND SENT TO THEIR FACTORY. ANOTHER EMAIL WAS THEN RECEIVED SAYING TO SEE A DEALER. FOUR COOPER ULTRA TOURING TIRES WERE PURCHASED 04/27/2018. THE TWO FRONT TIRES FAILED ON AUGUST 29/2019. MILEAGE AT PURCHASE WAS JUST OVER 28,000 AND FAILED AT 41,000. TIRES HAD BEEN ROTATED TWICE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11320038April 2, 2020
ELECTRONIC STABILITY CONTROL (ESC)
I WAS DRIVING MY 2017 JEEP CHEROKEE AND I RECEIVE AN ALERT ON THE DASHBOARD THAT SAID SERVICE SHIFTER AND THE LIGHTS ON PRND WERE LIGHT UP AND NOT BLINKING. THE CAR WAS IN MOTION WHEN THIS HAPPENED AND IT SHUT DOWN. I WAS ACTUALLY ON A CITY STREET TWICE WHEN THIS OCCURRED. I ALSO RECEIVE ANOTHER ALERT TELLING ME TO PUT THE CAR IN PARK BEFORE SHIFTING GEARS. THE CAR WAS IN MOTION ON A CITY STREET AND THE CAR SHUT OFF. I HAD TO WAIT ABOUT 10 MINS BEFORE I STARTED MY CAR UP AND PRESS THE GAS AT THE SAME TIME TO GET THE JEEP TO START.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11319318March 26, 2020
ELECTRONIC STABILITY CONTROL (ESC)
I WAS DRIVING DOWN THE ROAD AND THE SHIFTER WARNING WOULD COME ON. ALL THE LIGHTS ON THE GEAR SHIFT WOULD COME ON IN RED AND I WOULD HAVE TO STOP AND TURN THE CAR OFF TO GET THEM TO RESET. THIS IS ON MY 2017 JEEP CHEROKEE LIMITED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11319121March 24, 2020
ELECTRICAL SYSTEM
SHIFTER SERVICE WARNING ON DASH. UPON START UP THE DASH MESSAGE CENTER OCCASIONALLY SHOWS "SHIFTER SERVICE" AND ALL OF THE SELECTOR LIGHTS ON THE CONSOLE ARE LIT. YOU CANNOT SHIFT INTO DRIVE. YOU MUST STOP THE ENGINE AND RESTART IN ORDER TO PROCEED. THIS OCCURS ON START UP AND OCCASIONALLY ONLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11319144March 24, 2020
AIR BAGS
MY JEEP CONTINUES TO SAY TO CHECK THE AIRBAG.. IF SOMEONE IS SITTING THE PASSENGER SEAT WITH SEAT BELT LOCKED, IT CONTINUES TO BEEP AND SHOW THAT THE SEATBELT IS NOT BUCKLED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11319151March 24, 2020
UNKNOWN OR OTHER
I HAVE HAD ISSUE WITH HAVE TO GET THE OIL CHANGED WAY TO MANY TIMES SINCE I HAVE HAD THIS VEHICLE. I USUALLY CAN ONLY GO ABOUT 1000 MILES BEFORE I HAVE TO CHANGE THE OIL, OR ADD OIL TO IT. I HAVE CONTINUED TO MAKE MENTION OF THIS, AND THE WORKERS FROM THE DEALERSHIP, KEEP TELLING ME NOTHING IS WRONG AND IT JUST NEEDS AND OIL CHANGE. I HAVE HAD 11 OIL CHANGES, AND WILL BE GOING TOMORROW FOR ANOTHER, AND HAVE HAD TO PUT COUNTLESS AMOUNTS OF BOTTLES OF OIL INTO MY JEEP. ITS VERY FRUSTRATING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11318383March 17, 2020
AIR BAGS, ELECTRICAL SYSTEM, POWER TRAIN
'SHIFTER BEZEL AND WIRING REQUIRES REPLACEMENT ACCORDING TO EIDE CHRYSLER SERVICE TECHS 'SHIFT MODULE NOT FUNCTIONING ' REPLACED BY EIDE CHRYSLER TWICE 'VEHICLE RANDOMLY SWAPS BETWEEN R/N/D WHILE DRIVING 'VEHICLE HAS DIFFICULT TIME STARTING 'CHECK ENGINE LIGHT ' CODE P0128 ' COOLANT TEMPERATURE BELOW THERMOSTAT REGULATING TEMPERATURE OCAUSED VEHICLE TO ENTER 'LIMP MODE' ON THE INTERSTATE, REQUIRING A TOW TRUCK 'VEHICLE CANNOT ACHIEVE MORE THAN 8MPG IN ANY MODE 'SERVICE AIRBAGS / AIRBAG MALFUNCTION RANDOMLY POPS UP ON DASH INFORMATION CENTER 'VEHICLE WAS PLACED IN 'REVERSE' AND THE TRANSMISSION DROVE THE VEHICLE FORWARD, CAUSING AN ACCIDENT ' VEHICLE TOWED TO EIDE CHRYSLER 3/15/2020 THESE ISSUES KEEP COMING UP AND "ITS NOT UNDER WARRANTY". WHEN WILL CHRYSLER RECOGNIZE THIS IS A MAJOR PROBLEM AND RECALL?
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11317481March 11, 2020
ENGINE
WHILE DRIVING THE VEHICLE, IT WOULD GO INTO LIMP MODE AND SHUT ITSELF DOWN WHILE DRIVING. THIS HAS HAPPENED DURING 3 DIFFERENT PERIODS TIME NEAR THE OIL CHANGE INTERVAL, OCCURRING 3+ OR MORE TIMES DURING EACH PERIOD. AFTER COMPLAINING ABOUT IT TO THE DEALERSHIP, WITH THE 3RD OCCURRENCE, THEY CHECKED THE OIL PRIOR TO CHANGING IT NOTING THERE WAS NO OIL IN THE PAN. AFTER PERFORMING A FUEL CONSUMPTION TEST, IT WAS NOTED THAT THE ENGINE BETWEEN 6,000 AND 7,000 MILES (OIL CHANGE TIME) LOST OVER 1.25 QUARTS OF OIL. BETWEEN 0 AND 6,000 MILES, MINIMAL TO NO OIL WAS LOST, BUT BETWEEN 6,000-7,000 THE OIL WOULD DROP SIGNIFICANTLY WITH NO OBVIOUS REASON WHY. THE DEALERSHIP MENTIONED THEY HAVE HAD OTHER CUSTOMERS WITH A SIMILAR ISSUE. IF IT WAS UNDER WARRANTY, THEN JEEP WOULD LIKELY REPLACE THE ENGINE, BUT SINCE NO LONGER UNDER WARRANTY (EXPIRED AT 60,000 MILES), I WOULD NEED TO REPLACE ENGINE OR TEAR DOWN TO DIAGNOSE THE ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11317503March 11, 2020
SERVICE BRAKES
TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. THE CONTACT STATED THAT WHILE REVERSING INTO A DRIVEWAY, THE PARKING BRAKE LIGHT ILLUMINATED. THE CONTACT STATED THAT THE VEHICLE WAS NOT IN PARKING MODE. THE FAILURE RECURRED. THE DEALER WAS NOT CALLED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE WAS NOT DIAGNOSED NOR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 25,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11317635March 11, 2020
POWER TRAIN
I GET A NOTICE OF 'SERVICE SHIFTER' SPORADICALLY. I'M HIGHLY CONCERNED THIS HASN'T BEEN A RECALL CONSIDERING THE ACCIDENT I JUST HEARD ABOUT AND I'VE ALMOST EXPERIENCED. I WAS UNABLE TO GET OUT OF GEAR WHEN THIS MESSAGE CAME ON. IT'S HAPPENED WHILE IN DRIVE, REVERSE, AND PARK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11317208March 10, 2020
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
THIS HAPPENS EVERY DAY WHILE DRIVING. I WILL BE DRIVING (NO CERTAIN SPEED) BUT I WILL HEAR A "DING" & I LOOK AT MY SCREEN & IT SAYS "SERVICE SHIFTER" AND ALL MY LIGHTS LIGHT UP ON MY GEAR SHIFTER. MY JEEP TENDS TO HAVE HARD SHIFTING ONCE THIS OCCURS. I THEN HAVE TO STOP, TURN MY CAR OFF AND TURN IT BACK ON. (THE PICTURES I'M ATTACHING ARE FROM LAST WEEK. HOWEVER, THIS HAS BEEN HAPPENING FOR AWHILE)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11317239March 10, 2020
ELECTRICAL SYSTEM
DEVICE TRANSMISSION LIGHT COMES ON AND CAR DIES AND WILL NOT RESTART. WHEN STOPPING AT A STOP SIGN OR RED LIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11317272March 10, 2020
ELECTRONIC STABILITY CONTROL (ESC), POWER TRAIN
TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE SPORT. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE SERVICE SHIFTER WARNING MESSAGE WAS DISPLAYED. ADDITIONALLY, SEVERAL ADDITIONAL UNKNOWN WARNING LIGHTS WERE ILLUMINATED ON THE INSTRUMENT PANEL. THE LOCAL DEALER AND MANUFACTURER WERE NOT CONTACTED. THE FAILURE MILEAGE WAS 33,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11317349March 10, 2020
ENGINE, POWER TRAIN, UNKNOWN OR OTHER
DRIVING 2017 JEEP WITH ONLY 40,000 MILES DOWN A MAJOR HIGHWAY.. BATTERY LIGHT CAME ON AND JEEP STALLED ALMOST CAUSING ACCIDENT. WENT TO DEALER FOR REPAIR, WAS TOLD IT NEEDED AND OIL CHANGE?!! UNACCEPTABLE!! IF ISSUE ISN'T CORRECTED, LEGAL ACTION WILL BE PURSUED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11317439March 10, 2020
UNKNOWN OR OTHER
"SERVICE SHIFTER" HAS POPPED UP NUMEROUS TIMES WITH ALL GEARS LIT UP ( PARK, REVERSE, NEUTRAL, DRIVE AND MANUAL) . THE FIRST TIME, IT POPPED UP AS SOON AS I PUT IT IN DRIVE. THE 2ND TIME, IT POPPED UP WHILE IN DRIVE GOING LESS THAN 45MPH THROUGH TOWN. THE NEXT TIME, ( MARCH 9, 2020) IT POPPED UP WHILE ON THE INTERSTATE GOING 70MPH, 3 DIFFERENT TIMES WITHIN 45 MINUTES. THE DEALER STATED THEY HAVE NEVER HEARD OF THIS, SO HOW DO I GET IT FIXED, UNLESS THERE'S A RECALL? THIS HAS TO BE A DRIVETRAIN ISSUE AS IT AFFECTS THE GEAR SHIFTER?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11316971March 9, 2020
POWER TRAIN
TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. THE CONTACT STATED THAT WHILE THE VEHICLE WAS IN REVERSE OR DRIVING AT 55 MPH, THE VEHICLE INDEPENDENTLY SHIFT TO 1ST GEAR WITHOUT WARNING, AND THE FRONT WHEEL SEIZED INTERMITTENTLY. THE CONTACT RESTARTED THE VEHICLE AND THE VEHICLE OPERATED AS INTENDED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. NEITHER THE DEALER NOR THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 58,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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