Jeep Cherokee Complaints (2017)

1,338 consumer complaints on file.

#11325124May 19, 2020
ELECTRICAL SYSTEM
MY 2017 JEEP LATITUDE HAS 43K. WHILE DRIVING TO WORK, 60 MPH, ALL THE LIGHTS CAME ON NEXT TO THE SHIFTER AND "SERVICE SHIFTER" MESSAGE CAME ON. WHAT IS THE CAUSE OF THIS? I HAVE BEEN READING THAT MANY PEOPLE HAVE HAD THIS HAPPEN. WHEN I SHUT CAR OFF AND TURNED ON AGAIN, IT DID NOT COME BACK ON. BUT, FROM WHAT I READ, DEALERS ARE SAYING IT JUST NEEDS TO BE "RESET." IS THIS A SAFETY ISSUE? HELP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11325219May 19, 2020
ELECTRICAL SYSTEM
VEHICLE BOUGHT DEC/2019. 2 MONTHS LATER WHILE DRIVING HIGHWAY SPEEDS SERVICE SHIFTER LIGHT CAME ON, PULLED VEHICLE OVER AND WAITED A FEW MINUTES VEHICLE STARTED BACK UP NO LIGHT. MARCH 2020, DRIVING IN TOWN VEHICLE DECELERATED AND TOLD TO PUT VEHICLE IN PARK, ALL LIGHTS CAME ON AND SERVICE SHIFTER MESSAGE APPEARED AGAIN. VEHICLE STARTED AFTER A LITTLE BIT AND SINCE I WAS VERY CLOSE TO HOME I PARKED IT IN THE DRIVEWAY. CALLED A CERTIFIED DEALER TO DISCUSS ISSUE. REPLACED SHIFT BEZEL AND WIRING HARNESS. DIDN'T SOLVE THE ISSUE. COULDN'T SIMULATE MY ISSUE AT THE DEALERSHIP DIAGNOSTIC. WAS TOLD IF IT HAPPENS AGAIN MAY NEED AN ENTIRE SHIFTER ($1000+). HOW IS SOMETHING SO SERIOUS, THAT CAN APPLY YOUR EMERGENCY BRAKE WHILE AT DRIVING SPEED, OR DECELERATE YOU WHEN IN A DANGEROUS SITUATION NOT BE RECALLED? HOW MANY COMPLAINTS HAVE BEEN FILED? THIS IS NOT RIGHT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11324860May 17, 2020
ENGINE, POWER TRAIN, UNKNOWN OR OTHER
CHECK ENGINE LIGHT COMES ON AND THE VEHICLE STALLS WHILE DRIVING. DEALERSHIP CLAIMS LOW OIL BETWEEN OIL CHANGES, WE HAVE THE OIL CHANGED REGULARLY AT THE DEALERSHIP AND DO NOT EXCEED THE RECOMMENDED MILEAGE BETWEEN CHANGES. THIS HAS OCCURRED ON MAIN ROADS DURING TIMES OF HIGH TRAFFIC AND HAS PUT MY FAMILY IN DANGER ON SEVERAL OCCASIONS. THIS STARTED HAPPENING WITH LESS THAN 20,000 MILES ON THE VEHICLE AND HAS HAPPENED A TOTAL OF FIVE TIMES NOW. THE VEHICLE NOW HAS 36,000 MILES ON IT AND I'M TIRED OF DEALING WITH THIS ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11324863May 17, 2020
POWER TRAIN
MY DAUGHTER WHO IS 18 WAS GOING TO VISIT HER DAD. SHE CAME TO A STOP LIGHT AT A COMPLETE STOP WHEN AIR BAG LIGHT CAME ON AND CHECK ENGINE LIGHT. SHE WAS GOING TO PULL THE CAR TO THE SIDE TO CALL ME. WHEN SHE PRESS THE GAS THE CAR WENT IN REVERSE ALMOST HITTING THE CAR BEHIND HER. SHE WAS SO SCARED SHE LOOKED DOWN TO MAKE SURE THE CAR WAS STILL IN DRIVE AND IT WAS STILL IN DRIVE AND GOING IN REVERSE. SHE WAS ABLE TO TURN THE CAR OFF AND RESET THE LIGHTS AND DRIVE THE JEEP. THIS IS CRAZY WITH ALL THESE COMPLAINTS AND NOBODY DO ANYTHING. JEEP SHOULD BE RESPONSIBLE AND FIX THIS ISSUE. MY DAUGHTER COULD HAVE BEEN SERIOUSLY HURT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11324781May 16, 2020
UNKNOWN OR OTHER
SHIFTER SERVICE LIGHT KEEPS COMING ON. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11324709May 15, 2020
VEHICLE SPEED CONTROL, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. THE CONTACT STATED THAT WHILE HIS WIFE WAS DRIVING AT 25 MPH AND MAKING A LEFT TURN, THE VEHICLE CEASED WITH THE SERVICE SHIFTER WARNING MESSAGE ILLUMINATED. THE DRIVER PULLED TO THE SIDE OF THE ROADWAY. AFTER APPROXIMATELY AN HOUR, THE VEHICLE RESTARTED AND THE DRIVER DROVE TO THE RESIDENCE. THE VEHICLE WAS TAKEN TO HOMER SKELTON CHRYSLER DODGE JEEP RAM LOCATED AT 7661 US-51, MILLINGTON, TN 38053, (901) 872-0195, TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT AN UNKNOWN COMPUTER NEEDED TO BE RESET. THE COMPUTER WAS RESET HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 37,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11324574May 14, 2020
SERVICE BRAKES, ELECTRICAL SYSTEM
THE SERVICE SHIFTER LIGHT WAS COMING ON. ALL THE LIGHTS ON THE GEAR SHIFT WERE LIT UP. AND THE EMERGENCY BRAKE KEPT APPLYING ON ITS OWN. THIS HAPPENED SEVERAL TIMES OVER THE COURSE OF TIME. I TOOK IT TO THE DEALERSHIP AND IT COST ME ALMOST $400 TO REPLACE THE BEZEL AND WIRING HARNESS. THE SERVICE TECH AT THE DEALERSHIP SAID WE WERE LUCKY THAT THE EMERGENCY BRAKE DIDN'T APPLY WHILE GOING AT HIGHER SPEEDS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11324294May 12, 2020
POWER TRAIN
MY 2017 JEEP CHEROKEE HAS BEEN RANDOMLY THROWING A SERVICE SHIFTER WARNING ON MY DIGITAL DASH (THE MIDDLE OF THE CLUSTER) SINCE 2018 I TOOK IT TO WAXAHACHIE AUTOPLEX THE DEALER I PURCHASED THE CAR FROM AND THEY TOLD ME THERE ARE NO RECALLS. I WAS INFORMED THEY COULD REPLACE THE SHIFTER AT MY COST AND THAT IF I BRING IT BACK I WILL NEED TO PAY TO HAVE IT LOOKED AT. THIS LIGHT STILL COMES ON WHEN THE CAR IS IN DRIVE BUT IT IS RANDOM SOME TIMES AT A STOP LIGHT, DRIVING DOWN THE ROAD, OR IMMEDIATELY AFTER THE CAR HAS BEEN PUT IN DRIVE. I FIGURED IF I WAIT A FEW MONTHS THERE WOULD BE A RECALL OR A FIX FOR THIS ISSUE BUT OVER TWO YEARS LATER THERE IS STILL NO FIX FOR THIS PROBLEM. I HAVE LOOKED ON GOOGLE AND FOUND MULTIPLE CHAT GROUPS OF PEOPLE THAT ARE HAVING THE SAME PROBLEM. I DO NOT UNDERSTAND HOW SOMETHING THIS MAJOR CAN JUST BE SWEPT UNDER THE RUG LIKE THIS! PLEASE HELP JEEP GET IT TOGETHER AND FIX THIS PROBLEM! NOTE THIS HAS NOT AFFECTED THE DRIVE-ABILITY OF THE CAR YET ITS JUST NERVE RACKING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11324010May 10, 2020
VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
I WAS DRIVING DOWN A SIDE ROAD, GOING ABOUT 20MPH WHEN IT WAS LIKE MY JEEP SHIFTED INTO NEUTRAL. IT COMPLETELY STALLED. THE BATTERY LIGHT FLASHED ON THE DASHBOARD AND A MESSAGE POPPED UP THAT SAID VEHICLE MUST BE IN GEAR, ALTERNATING WITH A SHIFT TO PARK OR NEUTRAL, PRESS BRAKE TO SELECT GEAR MESSAGE. I WAS ABLE TO SWING IT INTO A PARKING LOT WHERE I PUT IT IN PARK BUT THE ERROR WOULDN'T GO AWAY AND WHEN I SHIFTED BACK INTO DRIVE AND HIT THE GAS PEDAL, IT WOULDN'T MOVE. I SHUT THE ENGINE OFF AND WHEN I TRIED TO RESTART IT, IT WOULDN'T START. I SAT THERE FOR 15 MINUTES BEFORE IT WOULD START BACK UP. I WAS ABLE TO MOVE FORWARD WITH NO WARNING LIGHTS AND DRIVE THE APPROX 2 MILES HOME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11323957May 9, 2020
ENGINE, VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
WHILE DRIVING THE VEHICLE, THE ENGINE JUST SHUT OFF AND ALL WARNING LIGHTS WERE DISPLAYED. LUCKILY I WAS NOT IN HEAVY TRAFFIC OR ON HIGHWAY. HAD TO WAIT ABOUT 30-45 SECONDS BEFORE IT WOULD RESTART. THIS HAS HAPPENED 3 TIMES IN THE LAST MONTH ( APRIL). IS THERE A RECALL FOR THIS. I'VE LOOKED INTO THIS PROBLEM AND THERE ARE SEVERAL COMPLAINTS OF THIS SAME ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11323505May 6, 2020
ELECTRONIC STABILITY CONTROL (ESC)
SERVICE SHIFTER LIGHT COMES ON RANDOMLY WHEN I AM DRIVING- THIS LIGHTS UP ALL SHIFTER GEARS. DEALERSHIP SAID THIS IS A COMMON ISSUE WITH JEEP CHEROKEE'S AND THE ISSUE IS THE SHIFTER BEZEL AND WIRING HARNESS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11322700April 29, 2020
ELECTRICAL SYSTEM, ENGINE
ENGINE KEEPS SHUTTING DOWN WHILE DRIVING ON STREET OR HIGHWAY. 5 TIMES SINCE 9/19. DEALER REPLACED ENGINE AND PROBLEM CONTINUES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11322721April 29, 2020
ENGINE
INTERMITTENTLY, UPON STARTING THE JEEP WILL DISPLAY AND "SERVICE SHIFTER" WARNING ON MY DASH WITH ALL GEARS INDICATORS (PRNDL) ILLUMINATED IN RED. I AM ABLE TO MOVE THE SHIFTER AND CAN EVEN OPERATE THE VEHICLE BUT, IT FEELS UNSAFE. I HAVE HAD MIXED SUCCESS WITH TURNING THE JEEP OFF AND RESTARTING BUT, MOST OF THE TIME, IT SUCCEEDS IN ELIMINATING THE WARNING AND THE RED LIGHTS. I HAVE SEEN THIS ISSUE POSTED ON VARIOUS WEBSITES AS AN ISSUE FOR A NUMBER OF JEEP MODELS. GUIDANCE OR, A RECALL MAY BE IN ORDER. I WOULD APPRECIATE EITHER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11322760April 29, 2020
VISIBILITY/WIPER
WHILE DRIVING CAR HAD NO HEAT INTERMITTENT SINCE 2018 FOR UP TO 3 TIMES. NOW IS APRIL 2020!! WINDOWS FOG UP CAUSING HAZARDOUS CONDITION WHILE ON THE HIGHWAY! HAD CAR CHECKED AT DEALERSHIP AND THEY CLAIM IT IS FUNCTIONING FINE FOR LAST 2 SERVICES UNDER WARRANTY HOWEVER NOW WE ARE 4000 MILES OUT OF WARRANTY AND DEALERSHIP IN NAPERVILLE ILLINOIS WONT FIX IT FOR FREE EVEN THOUGH ITS AN ON GOING ISSUE!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11322588April 28, 2020
ELECTRICAL SYSTEM
SERVICE SHIFTER APPEARED WHILE DRIVING WITHIN CITY AND ILLUMINATED GEAR SHIFT COLUMN IN RED. PULLED OVER TO PARK AND TURNED OFF VEHICLE. RESTARTED AND SERVICE SHIFTER DID NOT REMAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11322591April 28, 2020
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
WAS DRIVING AND IN MOTION WHEN I HEARD A DING AND THE "SERVICE SHIFTER" ALERT CAME ON, AND ALL OF THE GEARS HAD THE RED LIGHT ON. I HAVE OWNED THE VEHICLE FOR 9 MONTHS AND HAVE NEVER HAD AN ELECTRICAL ISSUE BEFORE. IT IS NOT DUE FOR AN OIL CHANGE OR ANY OTHER MAINTENANCE SERVICE. IT IS AT 47,000 MILES AND WHEN I CALLED THE DEALERSHIP, THEY SAID THIS HAPPENS VERY FREQUENTLY BUT IS NOT COVERED UNDER WARRANTY, AND THAT I WOULD NEED TO REPLACE THE SHIFTER AND SHIFTER HARNESS. I AM VERY UPSET AND DISAPPOINTED WITH JEEP THAT THIS IS A LIFE-THREATENING ISSUE, AND IT HAPPENS "FREQUENTLY." PLEASE INVESTIGATE THIS ISSUE AS THIS IS NOT FAIR TO OWNERS WHO ARE NOW AT RISK WHEN TRAVELING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11322343April 27, 2020
UNKNOWN OR OTHER
SERVICE SHIFTER LIGHT IS COMING ON THE INSTRUMENT PANEL AND ALL THE LIGHTS NEAR THE SHIFTER ARE LIT UP. ALSO THE VEHICLE JUMPS INTO GEAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11321761April 21, 2020
ELECTRICAL SYSTEM
WHEN I START MY CAR, SERVICE SHIFTER COMES ON AND ALL MY LIGHTS ON THE PANEL. I HAVE TO TURN MY CAR OFF, OPEN MY DOOR TO RESET. IT TAKES A FEW TRIES FOR THE CAR TO RESET. ALSO, MY CAR BUMPS FORWARD WHILE DRIVING. HAPPENS FREQUENTLY. I HAVE TAKEN THIS IN SEVERAL TIMES TO THE DEALERSHIP BY THIS NEVER FIXES THE ISSUE. THIS HAS BEEN AN ISSUE SINCE I BOUGHT THE CAR IN DECEMBER OF 2016. ANOTHER ISSUE IS THAT MY CAR JUST DIES WHILE I AM DRIVING. BATTERY IS FINE. AFTER SEVERAL ATTEMPTS AND PUSHING THE GAS PEDAL DOWN, THE CAR WILL START AGAIN AFTER RESTING FOR 10MINUTES. DEALERSHIP ALWAYS SAYS ITS THE OIL, BUT I HAVE 2 MONTHS STILL TO GO FOR OIL CHANGE AND OVER 2,000 MILES TIL MY NEXT CHANGE. OIL LIFE IS OVER 50%. EVERYTIME I TAKE IT IN FOR THIS IT WORKS FOR A FEW MONTHS AND THEN THE ISSUE HAPPENS AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11321631April 20, 2020
ELECTRICAL SYSTEM
WHEN DRIVING TO WORK THIS MORNING "SERVICE SHIFTER" APPEARED ON MY DASHBOARD AND ALL THE LIGHTS TO THE LEFT OF THE SHIFTER WERE RED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11321425April 17, 2020
ELECTRONIC STABILITY CONTROL (ESC), POWER TRAIN, UNKNOWN OR OTHER
*SERVICE SHIFTER* *IN MOTION* *STALLED* THE FOLLOWING IS THE SAME ISSUE I HAD WITH MY 2014 JEEP CHEROKEE. I HAD TRADED THAT VEHICLE IN FOR A NEWER 2017 MODEL BECAUSE OF THIS... I HAVE A 2017 JEEP CHEROKEE. OCCASIONALLY WHEN DRIVING AT ANY SPEED THE VEHICLE WILL STALL AND SAY "SERVICE SHIFTER, PLACE CAR IN P OR N" - I CAN NO LONGER ACCELERATE AND HAVE TO COME TO A COMPLETE STOP. TURN OFF THE VEHICLE. RESTART IT AFTER SEVERAL MINUTES. WHEN I TRY TO RESTART, THE ENGINE HAS A TOUGH TIME KICKING BACK ON.THIS IS A VERY DANGEROUS RECURRENCE AND MUST BE DEALT WITH IMMEDIATELY. THIS IS THE SECOND REPORT I HAVE MADE. THE FIRST REPORT WAS WITH MY 2014 JEEP CHEROKEE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Jeep Cherokee