Jeep Cherokee Complaints (2017)

1,338 consumer complaints on file.

#11329802June 20, 2020
ENGINE
WHILE DRIVING MY JEEP HAS JUST SHUT OFF ON ME ON THREE SEPARATE OCCASION LEAVING ME TO JUST COAST TO THE SIDE OF THE ROAD THEN WHEN I TURNED THE KEY OFF AND TRY TO RESTART THE CAR IT JUST KEPT TURNING OVER AND TOOK A WHILE TO START BACK UP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11329578June 18, 2020
POWER TRAIN
JEEP CHEROKEE IS GETTING A "SERVICE SHIFTER" ERROR. ALL THE LIGHTS ON THE SHIFTER LIGHT UP AT ONE TIME. ONLY WAY TO STOP IT IS TO TURN THE JEEP OFF AND THEN BACK ON. THIS HAS HAPPENED WHEN MOVING AND STATIONARY. HAPPENING ABOUT EVERY TWO WEEKS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11329605June 18, 2020
ENGINE, POWER TRAIN
TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE HESITATED WHILE ACCELERATING. ADDITIONALLY, THE SERVICE SHIFTER MESSAGE WAS DISPLAYED ON THE INSTRUMENT PANEL. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER AND LOCAL DEALER WERE NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 30,000. *BF*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11329370June 17, 2020
ENGINE
JEEP STALLS EVERY A COUPLE OF WEEKS. DETERMINED THAT THE JEEP BURNS OIL AND WITH NO INDICATION THE CAR WILL JUST STALL WITH NO WARNING AT ALL. WHEN IT STALLS I DETERMINED THAT THE OIL LEVEL IS EXTREMELY LOW. THIS HAPPENS WITH LESS THAN 4000 MILES. I SEE A LOT OF COMPLAINTS ON LINE ABOUT THIS. VERY SCARING WHEN IT JUST STALLS WHEN YOU ARE DRIVING. NO WAY SHOULD A VEHICLE BURN THAT MUCH OIL WITH ONLY DRIVING 5000 MILES OR LESS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11329099June 16, 2020
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
FOR OVER A MONTH NOW I'VE RECEIVED"SERVICE SHIFTER" MESSAGE. CAR SHAKES BADLY AND LOSES POWER AS IF ITS GOING TO SHUT OFF. THREE DIFFERENT TIMES IT DID SHUT OFF AND STRUGGLED TO RE-CRANK! SERVICE SHIFTER MESSAGE GOES AWAY AFTER TURNING THE JEEP OFF & BACK ON. VERY UNSAFE WHEN DRIVING ON THE HIGHWAY (OR ANYWHERE)!!! PURCHASED BRAND NEW AND IS UP TO DATE ON OIL CHANGES, ETC. JEEP ALSO BURNS MORE OIL THAN IT SHOULD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11329173June 16, 2020
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
THE SERVICE SHIFTER HAS COME ON MULTIPLE TIMES LATELY AND IT REQUIRES ME TO SHUT THE CAR DOWN COMPLETELY. ONCE RESTARTED THE CAR RUNS PERFECTLY UNTIL ABOUT ANOTHER 300 MILES OR SO AND THE SERVICE LIGHT COMES BACK ON. RECENTLY MY CAR WILL SHOW SERVICE SHIFTER THEN IT JUST SHUTS DOWN COMPLETELY IN THE MIDDLE OF DRIVING EXTREMELY DANGEROUS. I'VE BEEN SEEING MORE AND MORE PEOPLE HAVING THIS PROBLEM WITH THIS YEAR MAKE AND MODEL AND IT SHOULD DEFINITELY BE SOMETHING THEY INVESTIGATE AND RECALL IT'S EXTREMELY DANGEROUS TO JUST BE DRIVING AND YOUR CAR DECIDES TO SHUT OFF. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11329262June 16, 2020
SUSPENSION
DEFECTIVE DRIVERS SIDE FRONT STRUT BEGAN KNOCKING ON UNPAVED ROADS AT 14,000 MILES ON 1 YEAR OLD JEEP CHEROKEE. DEALER VERIFIED DEFECTIVE STRUT AND REPLACED UNDER WARRANTY. NOW AT 31,000 MILES PASSENGER SIDE FRONT STRUT HAS SEVERE KNOCKING EVEN ON SMALL BUMPS IN ROAD AND VEHICLE FRONT END SHUDDERS UPON BRAKING. APPARENTLY, THIS OTHER SIDE STRUT IS ALSO DEFECTIVE. WORKING WITH JEEP TO VERIFY DEFECTIVE STRUT AND HAVE REPLACED. UPON RESEARCH, HAVE SEEN OWNER COMMENTS ABOUT MANUFACTURING DEFECT IN FRONT STRUTS OF SEVERAL JEEP VEHICLES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11329006June 15, 2020
POWER TRAIN
THIS HAS HAPPENED SEVERAL TIMES NOW AT 19,000 MILES IT KEEPS SAYING SERVICE SHIFTER THIS NEEDS TO BE RECALLED DUE TO THIS HAPPENING TO ALL JEEP CHEROKEES AT THE MILEAGE. AND OVER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11329048June 15, 2020
ENGINE
I WAS DRIVING OUR 2017 JEEP CHEROKEE WITH MY FAMILY IN THE VEHICLE, INCLUDING WIFE AND 2 CHILDREN (5 PLUS INFANT). WE WERE TRAVELING ~20 MILES PER HOUR WHEN THE CAR SHUT DOWN. THE CAR WAS STILL MOVING AS WE WERE TRAVELING DOWNHILL, AND WAS IN THE DRIVE GEAR. WE WERE UNABLE TO STOP AS THERE WAS NO WAY TO PULL OFF IMMEDIATELY. THE GAS PEDAL STOPPED WORKING FIRST, THEN THE BRAKE STOPPED WORKING AS WELL. I HAD TO ENGAGE THE EMERGENCY BRAKE AND JAM MY FOOT ON THE BRAKE TO SLOW THE VEHICLE DOWN. THE SITUATION WAS EXTREMELY DANGEROUS. ONCE THE CAR STOPPED, WE TURNED IT OFF AND TURNED IT BACK ON AGAIN. AFTER POWER CYCLING THE CAR, IT RETURNED TO OPERATING AS EXPECTED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11328728June 14, 2020
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
SHIFTER SERVICE WARNING LIGHT HAS CAME ON AT 48,000 MILES AND GOES OFF WHEN I RESTART MY VEHICLE BUT HAS CAME BACK ON REPEATEDLY AFTERWARDS. IT ONLY HAPPENS AFTER I'M DRIVING FOR ABOUT 10 MINS AND WHEN I PUT MY JEEP IN PARK AND THE WARNING LIGHT COMES ON AND ALL OF THE SHIFTER LIGHTS TURN RED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11328686June 13, 2020
ELECTRONIC STABILITY CONTROL (ESC)
WHILE DRIVING, SERVICE SHIFTER WILL DISPLAY ON DASH AND ALL LIGHTS AT SHIFTER WILL LIGHT UP. TURNING VEHICLE OFF AND BACK ON GETS RID OF THE MESSAGE FOR A WHILE, BUT IT COMES BACK ON AFTER A FEW MILES---MOST OF THE TIME. I GOOGLED THE ISSUE AND THERE ARE THOUSANDS OF PEOPLE WITH THE SAME COMPLAINT. I HAVE BROUGHT IT TO A COUPLE DIFFERENT DEALERS AND GOT DIFFERENT DIAGNOSTICS. SOMETIMES IT COMES ON WHEN SHIFTING TO DRIVE AND SOMETIMES A MILE DOWN THE ROAD, AND SOMETIMES AFTER 300 MILES, BUT IT COMES ON A LOT AND IT IS WORRYING ME, ESPECIALLY SINCE SO MANY PEOPLE HAVE THE ISSUE AND JEEP HAS NOT DONE ANYTHING ABOUT IT YET. THIS SHOULD BE A RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11328114June 10, 2020
POWER TRAIN
I STARTED THE JEEP IN THE PARKING LOT AND ALL THE LIGHTS ON THE SHIFTER LIT UP AND A MESSAGE SAID SERVICE SHIFTER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11327469June 5, 2020
ELECTRICAL SYSTEM
SERVICE SHIFTER LIGHT CAME ON WHEN I STARTED MY VEHICLE. I UNDERSTAND IT IS A VERY COMMON PROBLEM WITH THE NEWER JEEP CHEROKEES. IT WAS SUGGESTED I FILE A FORMAL COMPLAINT SO WE CAN GET A RECALL. PRETTY MUCH EVERY CHEROKEE HAS THIS PROBLEM BEFORE 50000 MILES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11327494June 5, 2020
POWER TRAIN
AT 35000 MILES I GOT A DASH LIGHT SAYING SERVICE SHIFTER. IT HAPPENED AGAIN AT 37000 MILES. THIS TIME I SHUT OFF THE ENGINE AND TURNED IT BACK ON AND IT DID NOT CLEAR THE MESSAGE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11327377June 5, 2020
ELECTRICAL SYSTEM, POWER TRAIN
A MESSAGE APPEARS STATING TO 'SERVICE SHIFTER SOON' AND ALL THE LIGHTS ON THE SHIFTER LIGHT UP. THE MESSAGE IS RESET AFTER A RESTART. IT COMES BACK AT RANDOM INTERVALS: WHEN FIRST STARTING, DRIVING ON THE INTERSTATE, ETC. IT HAS COME ABOUT 30 TIMES OVER THE COURSE OF 1 YEAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11327385June 5, 2020
ELECTRICAL SYSTEM
SERVICE SHIFTER LIGHT HAS COME ON MULTIPLE TIMES SINCE 36,000. VEHICLE NOW HAS 75,000 AND STILL AN ISSUE. IT WILL GO MONTHS W/O COMING ON,OR IT WILL COME ON MULTIPLE TIMES I ONE DAY. HAPPENS IN COLD, HOT, WET AND DRY WEATHER. VERY RANDOM. SHUT VEHICLE OFF AND RESTART AND IT GOES AWAY, TEMPORARILY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11327390June 5, 2020
POWER TRAIN
CAR REVS UP LIKE IT SHIFTED INTO NEUTRAL WHILE TRAVELING 65 MPH, LOSS OF POWER, NO ACCELERATION. I WAS ON HIGHWAY AND WAS ABLE TO MAKE THE SHOULDER SAFELY. SEVERAL ERROR MESSAGES POPPED UP ON THE SCREEN, PLACE INTO PARK AND RESTART, ETC.. DID NOT CATCH THEM ALL. PUT INTO PARK, SHUT OFF AND RESTARTED. REGAINED POWER BUT THE CAR STUTTERS AND SHAKES AT ABOUT 25 MPH, SEEMS LIKE IT IS MISSING OUT WHILE IDLING. THIS HAS OCCURRED SEVERAL TIMES THE PAST MONTH. AT FIRST TURNING THE CAR OFF AND RESTART WOULD RUN FINE FOR SEVERAL DAYS. UNTIL YESTERDAY, NOW IT IS STUTTERING WHILE DRIVING ON LOCAL STREETS. THE SERVICE FOUR WHEEL DRIVE IS ON. THE SERVICE ENGINE LIGHT COMES WHILE DRIVING BUT DOES NOT STAY ON ONCE PUT INTO PARK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11326693May 31, 2020
ENGINE, UNKNOWN OR OTHER
THIS HAS HAPPENED 4 TIMES NOW STARTING IN JAN 21, 2020. STOPPED AT STOP SIGN AND SHUT OFF. TRIED TO RESTART AND WOULD NOT. WAITED ABOUT 3 MINUTES AND IT STARTED. AS I SLOWED DOWN FOR ANOTHER STOP SIGN IT SHUT OFF BUT RESTARTED IMMEDIATELY. AS I SLOWED DOWN FOR ANOTHER STOP SIGN I TURNED RIGHT WITH OUT STOPPING AND THE ENGINE SHUT OFF. ALL THE IDIOT LIGHTS ON DASH CAME ON. BATTERY WAS FULLY FUNCTIONAL. CAR WOULD NOT START FOR 45 MINUTES AND THEN IT FINALLY STARTED.CAR WAS TAKEN TO DEALERSHIP AND THEY COULD FIND NOTHING WRONG. THEIR ANSWER WAS 'IF WE CAN'T DUPLICATE IT THERE IS NOTHING WE CAN DO. IF IT HAPPENS AGAIN BRING IT IN'. WHAT IS THAT SUPPOSE TOO MEAN? IT HAPPENED AGAIN ON 5-13-20, 5-15-20 AND 5-31-20. ALL THESE TIMES IT WAS WHEN WE ARE DRIVING ALONG AND MAKING A RIGHT TURN. ENGINE JUST SHUTS OFF. ON 5-31-20 I WAS IN A TRAFFIC LANE MAKING A RIGHT TURN WITH OTHER TRAFFIC BEHIND WHEN THE ENGINE SHUT OFF. THE DRIVER BEHIND ME WAS BEEPING HIS HORN FOR ME TO MOVE AS HE HAD NOT KNOWN MY ENGINE SHUT OFF. WOULD HATE TO HAVE THIS HAPPEN IF I WAS ON AN INTERSTATE. JUST HAD THE BATTERY REPLACE UNDER WARRANTY ON 5-28-20. ENGINE OIL GAUGE READ 54% NOT SURE WHAT THE PROBLEM IS BUT SURE DOESN'T SOUND SAFE TO ME. CALLING THE DEALERSHIP TOMORROW TO GET AN APPOINTMENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11326143May 27, 2020
ENGINE
THE VEHICLE CONSUMES ALL OF THE OIL (BONE DRY) BEFORE THE VEHICLE REACHES 3000 MILES AND BEFORE THE NEXT SCHEDULED SERVICE. THIS HAS HAPPENED TWO TIMES. THERE IS ABSOLUTELY NO SIGNS OF A LEAK. THE VEHICLE STALLS OUT AND TURNS OFF WHILE DRIVING ON THE ROAD WITH NO WARNING (NO CHECK ENGINE LIGHT OR ANY OTHER WARNING). THIS TIME IT HAPPENED ON 05/26/2020 ON A HIGHWAY WITH A 60MPH SPEED LIMIT. THIS IS A HUGE SAFETY CONCERN. THIS PROBLEM IS FOUND ALL THROUGH OUT INTERNET FORUMS FOR THE 2017 JEEP CHEROKEE AND JEEP HAS FAILED TO PUT OUT A RECALL. THE ISSUE IS KNOWN AND THEY ARE INTENTIONALLY PUTTING THOUSANDS AND THOUSANDS OF PEOPLE AT RISK OF SEVERE INJURY OR DEATH. THE DEALERSHIPS ARE CALLING IT AN, "OVER CONSUMPTION OF OIL." *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11325478May 21, 2020
ELECTRICAL SYSTEM
I WAS DRIVING DOWN THE HIGHWAY GOING 65 MILES AN HOUR AND ALL OF A SUDDEN ALL THE LIGHTS ON MY GEAR SHIFT TURNED RED AND THE CAR SEEMED TO HAVE STOPPED RUNNING. I WAS ABLE TO GET TO THE SIDE OF THE RODE AND PUT THE CAR IN PARK. A FEW MINUTES LATER I TRIED TO START THE VEHICLE AND ALL KINDS OF LIGHTS CAME UP ON MY PANEL AS WELL AS THE GEAR SHIFT. NOW I HAVE A CONSTANT MESSAGE TO SERVICE SHIFTER. I GOOGLED IT AND LOW AND BEHOLD THOUSANDS OF PEOPLE HAVE HAD THE SAME PROBLEM, FROM 2015 - 2018. WHY HAS THERE NOT BEEN A RECALL? MY FAMILY WAS NOT SAFE ON THE HIGHWAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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