Jeep Cherokee Complaints (2019)

1,674 consumer complaints on file.

#11589994May 21, 2024
ENGINE
08/31/2023 my car was overheating and making a gurgling sound. I took it to a shop 9/1/2023, got it inspected and it was the heater hose. It got fixed. Now 8 months later this month 5/20/2024 my Jeep is having same issues with the car overheating. This is really risky for me especially when I take my daughter and nieces to school. I use my car to get to work. It is currently getting inspected again. I'm concern if this is a problem with the coolant system in all? I got this Jeep used at a dealership 10/2022. I have been googling what can I do, if there is a possibility that it has a recall? I came across this website. If someone can help me please. Thank you!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11589102May 16, 2024
ENGINE
The contact owns a 2019 Jeep Cherokee. The contact stated that the vehicle had experienced excessive oil consumption. The vehicle was taken to the dealer, where an oil consumption test was performed. The dealer determined that the engine needed to be replaced and related the failure to Chrysler Campaign Number: W80. The vehicle was repaired under Chrysler Campaign Number: W80. The manufacturer was notified of the failure. The failure mileage was approximately 3,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11588675May 14, 2024
ELECTRICAL SYSTEM
The contact owns a 2019 Jeep Cherokee. The contact stated while driving at undisclosed speeds, the vehicle turned off unintendedly and failed to restart. The vehicle was towed to an independent mechanic. An unknown recall repair was performed; however, the failure recurred several times. The vehicle was towed to the same independent mechanic where the cause of the failure was not determined. The contact discovered an unknown recall however, the VIN was not included. The manufacturer was not made aware of the failure. The failure mileage was approximately 98,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11588306May 12, 2024
POWER TRAIN
The car stalls when idling and the transmission seems to be stuck in one gear making it difficult to accelerate
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11588282May 11, 2024
ENGINE, POWER TRAIN
On multiple separate occasions, the engine and transmission have failed catastrophically leaving the vehicle without power and unable to perform emergency maneuvers. After only months of owning the vehicle, the engine block cracked and was misdiagnosed by dealer 2 times. I was forced to drive the faulty and dangerous vehicle 1.5hrs back to the dealer on a busy interstate and vehicle was improperly repaired with very little actual diagnosis. AUL warranty covered engine replacement and I was unable to drive the vehicle for up to 4 months as a result. I finally got my vehicle back and drove it for approximately 4 months, and now the PTU has failed totally, causing me to lose control while cornering due to loss of power to the wheels, transmission began to grind badly and the vehicle rolled freely for a long distance before stopping via brake pedal. I was then stranded on a very remote gravel road for hours in the middle of the night waiting for assistance and unable to call for help or drive the vehicle. Dealer states PTU failed and entire transmission and transfer case will be replaced under AUL warranty. No warning lamps were illuminated before, during, or after the malfunction despite the obviously failed PTU. Many other Jeep Cherokee KL 2019 owners have reported similar failures at as low as 60k miles. The cost of repair has nearly surpassed the price I paid for the vehicle. I have lost 2000+ paying car payments on a vehicle that is unsafe and unreliable. No recalls or service bulletins related to either issue have been made available. This model and year of vehicle is extremely dangerous and an overpriced ripoff as well.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11587641May 8, 2024
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
The contact owns a 2019 Jeep Cherokee. The contact stated that on several occasions while driving at various speeds and stopping at traffic lights, the vehicle lost motive power and started to reverse unintendedly. The vehicle was restarted each time. Additionally, on several occasions, while driving at various speeds the vehicle downshifted inadvertently. The vehicle was steered to the side of the road and restarted. The contact stated that the Auto START/STOP warning light was illuminated. The vehicle was taken to a dealer where it was diagnosed and determined that the transmission control module needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was approximately 5,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11586259May 1, 2024
ENGINE
Engine oil cooler cracked allowing oil to be leaked onto the ground, all over vehicle, and also back flowing into the radiator. This is a know problem due to the fact that oil cooler is plastic. This issue is a potential fire hazard and could contaminate the ground. The issue is hard to locate.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11586171April 30, 2024
POWER TRAIN
Received a 'Service 4WD' message this week. Shortly after, the car would not accelerate in coordination with the accelerator. ODB-II code shows that the PTU unit needs to be replaced. I am unsure as to why the vehicle date of manufacture limits my vehicle from participating in recall 23V302. Please expand or add a new recall to cover all affected vehicles?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11585452April 26, 2024
UNKNOWN OR OTHER
Car keep having warning messege unable to start was told by different they are aware of this problem and car keep stalling out
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11584609April 22, 2024
SERVICE BRAKES, ELECTRICAL SYSTEM
When in stop and go traffic, and in a stopped position at the time the screen flash parking brake and the car was unable to move forward. Had to put the car in park, and back into drive before it was able to move. The other incident occurred when the vehicle was backing up, and the accelerator was being pushed the car slammed on the brakes and said parking brake again on the screen. The car does have rear collision warning, however it does not brake automatically. Incident is not able to be reproduced and was inspected by a Jeep dealership which found no issues. Car does not show any additional symptoms.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11584029April 19, 2024
POWER TRAIN
The contact owns a 2019 Jeep Cherokee. The contact stated while driving at various speeds, the transmission was skipping gears. There was no warning light illuminated. The vehicle was taken to the dealer, where the failure could not be duplicated. Additionally, the contact stated while driving 75 MPH, the vehicle decelerated unintendedly and failed to respond while depressing the accelerator pedal. There was no warning light illuminated. The contact was able to pull to the side of the road. The contact attempted to resume normal driving, but the vehicle failed to respond while depressing the accelerator pedal. The vehicle was diagnosed by a nearby transmission mechanic, who determined that the transfer case had failed, and the failure was related to an unknown recall. The vehicle was towed to the dealer, where it was diagnosed that the Power Transfer Unit (PTU) needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure and several cases were opened. The failure mileage was approximately 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11583769April 18, 2024
UNKNOWN OR OTHER
Car stalling while driving or turning happens when I come off the freeway has only happened twice but my engine stalls both times and it takes about 30 seconds to a minute for me to regain power to continue driving
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11583909April 18, 2024
ENGINE
What component or system failed or malfunctioned, and is it available for inspection upon request? Engine, yes. has not been repaired yet While driving on the freeway between Phoenix and Flagstaff at around 75mph (speed limit). The engine completely failed causing me to have to pull over to the side of the road on a hill, luckly there was enough of a shoulder on the road to pull off safely and await a tow. Car would not start after the engine failed. Upon towing the car to a dealership I was informed that they found metal through the engine and it will require the engine to be replaced. Engine type 2.0L turbo Milage: ~46k
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11583471April 17, 2024
ENGINE
The contact owns a 2019 Jeep Grand Cherokee. The contact stated while driving at approximately 75 MPH, the vehicle stalled. The check engine warning light was illuminated. The vehicle was towed to a local independent mechanic where it was diagnosed that the engine needed to be replaced. The vehicle was then towed to a local dealer where it was diagnosed that there was an oil leak into the engine causing two cylinders to fail. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 59,400.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11582238April 10, 2024
POWER TRAIN
The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power and stalled. The vehicle failed to restart. The vehicle was towed to a dealer where it was diagnosed with power transfer unit (PTU) failure. The manufacturer was made aware of the failure. The failure mileage was approximately 125,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11581055April 4, 2024
SERVICE BRAKES, ELECTRICAL SYSTEM, WHEELS
This is a known issue with Jeep. But they refuse to repair it at no cost. My emergency brake has become corroded due to water leaking into the module and from time to time the emergency brakes will get stuck to the point my car will not move. This recently happened last night when my vehicle was parked in the garage. I had recently been driving through a major rain storm. And upon trying to use my vehicle the next day... The emergency brakes would not release. My mechanic brought his computer over and verified the check engine light was related to the emergency brakes not releasing. This is a definite safety hazard! I have also noticed that certain safety features are being disabled due to the emergency brake not working properly. For example if I leave my Jeep in drive and open the door the emergency brakes should automatically engage disabling roll away. This feature no longer works. Another future, if my driver seat seat belt was not buckled my emergency brake would engage. This is no longer working. I am very concerned about this. There are countless other reports of emergency brake errors. Please issue a recall!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11581120April 4, 2024
STEERING
I own a 2019 Jeep Cherokee. While driving approximately 50-60 MPH, the steering wheel was pulling to the right and the left. The movement occurs often while driving over 50 mph requiring tight control of steering wheel. Vehicle evaluated by mechanic and unable to reproduce the movement and no recalls on this at this time, looks to be a common issue with this vehicle. No warning light illuminated, mileage at time of initial problem was 36,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11581177April 4, 2024
POWER TRAIN
Rear differential cracked and ring falling off. It was noticed when vehicle was receiving a wheel alignment. My safety was put at risk because if ring fell off while driving my car would not move. Issue was confirmed by Goodyear and Burritt Motor Jeep dealer. Differential was replaced today 4/4/24. Was told by both establishments that this is an issue with the vehicles and have repaired several.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11580619April 2, 2024
POWER TRAIN
On the date of 4/1/ 20 24 While driving the vehicle in normal conditions it lost power and the steering would not work correctly making a loud noise coming from the front end in addition to that an indicator light came on the dash SVC 4WD. I pulled to the side of the road and shut off the engine To look under the Vehicle I did not see any damage I got back in the vehicle and started it and drove fine for a few more Miles The same indicator light SVC4 wheel drive kept coming On and off So I pulled in to the nearest Auto-repair garage they could not look at it that day they said they would check it first and then in the morning. 8 AM the next morning on 4/2/2024 they put it up on the left and diagnosed That the PTU had failed I needed to be replaced This is the code number he gave me for the fault....1.C14A7-97:97PTU MOTOR COMPONENT OR SYSTEM OPERATION OBSTRUCTED OR BLOCKED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11580782April 2, 2024
ELECTRICAL SYSTEM:12V/24V/48V BATTERY
The contact owns a 2019 Jeep Cherokee. The contact stated that while making left and right turns, the battery warning light illuminated, and the vehicle stalled. The vehicle was able to be restarted. The vehicle was taken to an independent mechanic but was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 33,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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