Jeep Cherokee Complaints (2015)

1,794 consumer complaints on file.

#11682762August 25, 2025
POWER TRAIN
Service shifter warning came on while driving, had to put the vehicle back into automatic mode since manual shifting (paddle shifting) stopped working.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11682586August 23, 2025
POWER TRAIN
UNKNOWN - The "Service 4WD" and "Service Parking Brake" warning lights are on. My mechanic said that the PTU needs to be replaced and that this is a known issue with this model. It should be a recall item.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11678551August 5, 2025
POWER TRAIN
UNKNOWN - The "Service 4WD" and "Service Parking Brake" warning lights are on. The mechanic said that the PTU needs to be replaced and that this is a known issue with this model. That part is on backorder because the issue evidently is very common with this model. It should be a recall item.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11678578August 5, 2025
POWER TRAIN
The contact owns a 2015 Jeep Cherokee. The contact stated that upon starting the vehicle, the message "4-WD Service Needed" was displayed. There was no warning light illuminated. The vehicle was taken to a local dealer, where it was diagnosed, and the contact was informed that the PTU was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 82,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11677574July 31, 2025
ENGINE
Since acquiring my vehicle, I have had to replace the flex pipe three times. I have experienced recurrent issues with the exhaust system, requiring multiple repairs to address the same problem, which has resulted in ongoing frustration and inconvenience.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11677186July 30, 2025
POWER TRAIN
Continual problems with Power train led to replacement of the Power Transfer Unit at 94,910 miles [ under warranty ] The vehicle is not usable when the PTU fails. The vehicle will slam into gear hard, or fail to move for a few seconds when trying to take off from a stop sign and then slam into gear. Very dangerous when pulling into traffic. Now after experiencing the same erratic behavior at 123000 miles , i took the jeep back to the same dealer only to find the Power transfer unit again must be replaced. The replacement only lasted about 28,000 miles. I am retired, this jeep has not been abused nor driven off road. This could cause an accident or strand me somewhere making me afraid to drive it. This problem seems to occur often with this model and also has reduced the value of this vehicle .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11677226July 30, 2025
POWER TRAIN
The contact owns a 2015 Jeep Cherokee. The contact stated that while driving at various speeds and depressing the accelerator pedal, the Electronic Throttle Control warning light illuminated on several occasions. The vehicle was taken to the dealer to be diagnosed, but the cause of the failure could not be determined. The contact stated while driving approximately 35 MPH off an exit ramp, the accelerator pedal was depressed and the RPMs increased, but the vehicle failed to accelerate. The contact stated that the failure had mainly occurred while driving between 2nd and 3rd gear, and between 1st and 2nd gear. The dealer was contacted, and an appointment was scheduled for diagnostic testing. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11676411July 26, 2025
POWER TRAIN
The vehicle is exhibiting all the same mechanical issues as others that have been covered under a recall pertaining to the Power Transfer Unit (PTU). I took it to an authorized dealer and they discovered the input splines on the PTU are worn badly and suggested a PTU replacement as well as a rear axle replacement. They did the software update to reprogram the PTU and that was supposed to correct the issue. I had to pay for the software update, whereas, yet again this update was covered on other Jeep Cherokee's of the same make, model, and year. The dealer is saying that I will have to pay out of pocket for the PTU, and rear axle replacement since my 2015 Jeep Cherokee Limited does not have the particular recall for its VIN number. This vehicle is a safety risk to drive with these unaddressed issues that others have had addressed previously. I am told by the dealership that the vehicle is not unsafe to drive as is, however, NHTSA previously qualified these vehicles to be unsafe that have these issues pertaining to the recall previously referenced. Since I am told by the dealership that the vehicle is safe to drive as is and furthermore, the vehicle is not covered for a recall repair for the issue I am experiencing, I will continue to drive the vehicle with the safety concern, however, I am not responsible for anything that may result from driving it in the current condition.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11675879July 24, 2025
UNKNOWN OR OTHER
Transmission issue, vehicle bucks or jolts when accelerating appears there is a recall for this but my VIN shows I am not recalled but other 2015 Jeep Cherokees were affected. How can I get this fixed since it was a recall? Cooling goes in and out. This was a recall and it said it was repaired back in 2015 but since 2015 the year I bought the car, I have experienced cooling issues. I bought my car brand new.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11673898July 16, 2025
ELECTRICAL SYSTEM
Electronic gear shifter light appears on dashboard check gear shifter.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11673244July 14, 2025
POWER TRAIN
My car is hesitant in changing gears. I must put it in drive before it will go in reverse
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11673480July 14, 2025
POWER TRAIN
The contact owns a 2015 Jeep Cherokee. The contact stated while driving 65 MPH, the transmission slipped into neutral, and the check engine, ABS, and traction control warning lights illuminated. The message "Service Transmission" and "Service Parking Brake" were displayed, and the vehicle lost automotive power. The contact pulled over and restarted the vehicle. The vehicle was taken to a local dealer where it was diagnosed, and the contact was advised that the transmission wiring harness was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 142,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11672708July 11, 2025
POWER TRAIN
This vehicle is driven by my [XXX] daughter. The service 4x4 light came on . I took it to the dealer and they told me they updated the software. Well not even a week later the 4x4 light was back on and the ABS light. My daughter called me in a panic because the brakes were locking up. She was able to get the truck to the shoulder. I had the vehicle towed to a Jeep Chrysler dealership. I paid over $2500.00 to have vehicle repaired to only have the same 4x4 light on. I took truck back to the dealership to be told that it’s the PTU on the vehicle. Which the service guy Mark said is a common problem with these vehicles. I asked him if it’s ok to drive and he said well the car could be a safety issue . So I did my own research and saw that there were recalls on this same year vehicle and I am questioning why my vehicle was not recalled. If this issue poses a highly likely safety issue than why isn’t all vehicle of 2015 Jeep Cherokee being recalled and the issue being fixed. My truck is still at the dealership and the cost to repair is over $3000.00 which is absolutely insane for Jeep to be aware of an issue in the manufacturing. I am lucky that my [XXX] daughter recognized an issue and had the wherewithal to get the vehicle in a safe location, and thank GOD that she wasn’t on the freeway. This is absolutely scary that people are made aware of something and do nothing. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11672835July 11, 2025
ELECTRICAL SYSTEM, STRUCTURE
The contact owns a 2015 Jeep Cherokee. The contact stated that while the vehicle was parked, the contact stated that the power liftgate became inoperable when the contact attempted to engage the power liftgate. The contact had to enter the vehicle and manually opened the power liftgate. The contact received notification of NHTSA Campaign Number: 23V338000 (Electrical System, Structure); however, the part to do the recall repair was unavailable. The vehicle was taken to the dealer, where it was diagnosed and determined that the power liftgate module had failed and needed to be replaced. The vehicle was not repaired, and the dealer confirmed that parts were not yet available. The manufacturer was made aware of the failure. The approximate failure mileage was 102,000. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11669475June 26, 2025
POWER TRAIN, ENGINE, ELECTRICAL SYSTEM
Electrical system/Transmission malfunctioned causing engine to shift into neutral while driving and cause engine to shut down and refuse to start again. The issue seems to only happen whenever the engine is up to temperature and the fan is active. The vehicle has been inspected by a dealership and they said the throttle body was the issue, after replacement the issue still persists. There is no warning lights or symptoms. It will happen either at rest or in motion. I was driving yesterday and it happened after I had completed a lane change and was almost hit by a semi. This is not the first instance of it occurring.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11669219June 25, 2025
ELECTRICAL SYSTEM
The contact owns a 2015 Jeep Cherokee. The contact stated while driving at an undisclosed speed, the vehicle inadvertently lost motive power in the middle of the roadway and was unable to restart. The contact stated that several unknown warning lights were illuminated. The vehicle was towed to the dealer, who determined that water had entered the vehicle, resulting in water damages to the RF Radio Hub. The vehicle was not repaired. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 89,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11668662June 23, 2025
POWER TRAIN
Took vehicle to garage after hearing rattling sound, mechanic said that PTU shaft almost completely came off due to spline wear. He said there should be an active recall specifically for this issue, so referred us to Jeep dealership for repair. The Jeep dealership said that the only active recall is for the powered lift gate module. However, my VIN was not included in the W47 recall (NHTSA 20V-343), even though my vehicle has the same problem. The Jeep dealership wants to replace the entire transmission mount for $516, but the other mechanic states this will likely not fix the problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11668056June 20, 2025
UNKNOWN OR OTHER
On [XXX] I was leaving a Nebraska residence to return to Montana. During the trip I had to stop on the highway because the lift gate released and flew open at 55 mph. At that time I pulled over and the gate would not close. I tried several times to close it and so did other drivers who stopped to help me. At that time the resolution was to disconnect the battery and then reconnect. This helped. Upon returning home there was discussion with other drivers on my policy that stated they have had the same issue on prior dates in the last 6 months. The lift gate mechanism has been recalled and replaced on this vehicle on two occasions but the latching mechanism is the issue for this vehicle. To unlatch while in transit and not relatch make it a hazard. Conversations with local shops do not result in a resolution. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11665682June 9, 2025
ENGINE, SERVICE BRAKES
This vehicle is not safe to drive because it doesn't brake, it takes several seconds to reduce speed after hitting the brakes, and at high speeds it takes longer, which can put anyone's life at risk. The engine is damaged, it releases smoke and is leaking oil, and it heats up when you're moving on the freeway, which can be dangerous. The car loses power while moving. They told me that it was in perfect condition, which they lied to me, putting the lives of many people at risk. The second day after I took it out of the dealership, I realized that the engine was damaged. It started to smoke and lose power. On the road, I almost had an accident because the car didn't brake well. They sold it to me like that. They didn't want to give me the carfax and it hasn't been inspected. They told me that it was in perfect condition, which they lied to me, putting the lives of many people at risk. The second day after I took it out of the dealership, I realized that the engine was damaged. It started to smoke and lose power. On the road, I almost had an accident because the car didn't brake well. They sold it to me like that. They didn't want to give me the carfax I took it to a workshop that they had and the car continued to have the same problems. I would like provide you the video I have it’s the test the engine of the car it’s in really bad condition releasing smoke Please observe the black part of the engine cover. The upper part, if you look closely, you can see the smoke coming out. It is a less visible photo. It has the problem
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11664548June 3, 2025
POWER TRAIN
The vehicle shows "4wd system unavailable service required" i took the vehicle to the dealership where they stated the PTU transfer case is not shifting. Dealership did not fix and said it is not covered under the recall for the PTU.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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