Jeep Cherokee Complaints (2016)

1,413 consumer complaints on file.

#11322081April 23, 2020
UNKNOWN OR OTHER
THE VEHICLE SAYS 'SERVICE SHIFTER' AND ALL THE LIGHTS ON THE SHIFTER LIGHT UP. I WAS TOLD BY MY DEALER THAT THE VEHICLE NEEDED AN OIL CHANGE. I HAD THE OIL CHANGE, BUT IT STILL KEEPS HAPPENING. WHEN IT DOES HAPPEN, I PULL OVER AND TURN OFF THE CAR AND TURN IT BACK ON. SOMETIMES IT GOES AWAY, SOMETIMES IT DOESN'T.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11321704April 20, 2020
POWER TRAIN, UNKNOWN OR OTHER
SERVICE SHIFTER COMES ON DASH AND ALL LIGHTS ON PRNDL COME ON / DEALERSHIP TELLS ME IT'S NOT COVERED UNDER WARRANTY AND I CAN PAY TO HAVE IT FIXED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11321319April 16, 2020
VEHICLE SPEED CONTROL, POWER TRAIN
MY 2016 JEEP CHEROKEE-LATITUDE HAS 89000+ MILES ON IT. A FEW MONTHS AGO I THOUGHT THE TRANSMISSION WAS SLIPPING AND BOUGHT FLUID FOR IT. COULDN'T FIND AN ACCESS POINT, SO I TOOK IT TO A DEALERSHIP. GUY TOLD ME IT WAS A "CLOSED TRANSMISSION". TOOK IT IN THE BACK AND CLAIMED TO DO AN UPDATE. AFTER THAT, AN ERROR MSG BEGAN POPPING UP SAYING "SERVICE SHIFTER" AND ALL THE LIGHTS ON THE SHIFT PANEL WERE RED. AFTER THIS BEGAN HAPPENING MORE I CALLED THE JEEP CUSTOMER SERVICE WHERE THEY HINTED IT MAY BE A RECALL. NOW DEALERSHIP WANTS TO CHARGE ME $375 TO FIX IT. I'M READING FROM OTHER JEEP OWNERS WHO HAVE THE SAME ISSUE THAT JEEP HAS NO FIX, BUT KEEPS CHARGING PEOPLE. ONE GUY SAID HIS ACTUALLY STOPPED ON HIM ALMOST CAUSING AN ACCIDENT. I HAVE BEEN DRIVING ON THE STREET AND THE HIGHWAY, EVENTUALLY STOPPING, SHUTTING THE CAR OFF AND TURNING IT BACK ON. I'M GOING TO CANCEL MY APPOINTMENT BECAUSE THEY CAN'T FIX IT. THIS ISSUE SHOULD BE ADDRESSED BY AN OVERSEER OF AUTOMOBILE SAFETY. I HOPE THAT IS YOU. I DON'T WANT TO BE A CRASH TEST DUMMY. PLEASE PRESSURE CHRYSLER ON THIS ISSUE BEFORE IT'S TOO LATE IF IT ISN'T ALREADY. NO PARTICULAR DATE, BUT LAST TIME WAS 4/15/2020 @ 4:30 ISH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11321089April 14, 2020
POWER TRAIN:AXLE ASSEMBLY:AXLE SHAFT, AIR BAGS, SUSPENSION
TL* THE CONTACT OWNED A 2106 JEEP CHEROKEE SPORT. THE CONTACT STATED THAT HIS WIFE WAS DRIVING AT 25 MPH WHEN THE FRONT WHEEL ON THE DRIVER'S SIDE DETACHED FROM THE VEHICLE, CAUSING THE VEHICLE TO DROP TO THE GROUND. THE VEHICLE VEERED OFF THE ROAD GRAZING A TREE UNTIL IT STOPPED. THE CONTACT STATED THE AIR BAGS DID NOT DEPLOY CAUSING THE DRIVER TO HIT THE STEERING WHEEL. THE CONTACT STATED THAT HIS WIFE SUSTAINED BRUISING ON HER CHEST, EYES, ARMS AND SUFFERED A CONCUSSION. THE DRIVER WAS UNCONSCIOUS UNTIL WAS PULLED FROM THE VEHICLE. THE DRIVER DID NOT SEEK MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED FROM THE SCREEN AND IT WAS TOTALED BY THE INSURANCE COMPANY. THE MANUFACTURER WAS CONTACTED AND A CASE WAS OPENED. THE CONTACT STATED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V284000 (POWER TRAIN) WHICH COULD HAVE BEEN THE CAUSE OF THE FAILURE. THE FAILURE MILEAGE WAS 44,000. *DT*JB
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11320701April 9, 2020
POWER TRAIN, UNKNOWN OR OTHER
SERVICE SHIFTER CAME ON AND ALL LIGHTS ON GEAR SHIFT PRND WERE ALL LIT UP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11320330April 6, 2020
UNKNOWN OR OTHER
I BOUGHT MY 2016 JEEP CHEROKEE LATITUDE FROM A CARMAX ABOUT 7 MONTHS AGO WITH ABOUT 30K MILES ON IT. A FEW MONTHS LATER, MY SERVICE SHIFTER LIGHT CAME ON WHEN I TURNED MY CAR ON. I STARTED DRIVING AND NOTHING WAS HAPPENING, BUT THE LIGHT REMAINED ON. I PULLED OVER TO THE SIDE OF THE ROAD SOON AFTER AND AFTER TURNING OFF AND ON THE CAR A FEW TIMES IT DISAPPEARED. IN THE PAST MONTH OR TWO I HAVE HAD THIS LIGHT COME ON MANY TIMES. AFTER LOOKING ONLINE, IT SEEMS LIKE THIS IS A REOCCURRING ISSUE WITH JEEP CHEROKEES FROM 2016-2017 AND THE PROBLEM PERSISTS MONTHS AFTER IT HAS BEEN SERVICED. I AM GOING TO BE TAKING MY JEEP IN TO BE SERVICED BECAUSE OF THIS WARNING AND WILL MONITOR CLOSELY IF/WHEN THE WARNING REAPPEARS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11320201April 4, 2020
POWER TRAIN
WHEN THE VEHICLE WAS STARTED AN ERROR CODE CAME ON THE SCREEN THAT STATED 'SERVICE SHIFTER' AND AT THE SAME TIME ALL THE LIGHTS ON THE SHIFTER WERE LIT UP ALL RED. THE CAR WAS IMMEDIATELY SHUT OFF AND THEN TURNED ON A FEW MINUTES LATER WITH THE SAME CODE ON THE SCREEN AND LIGHTS LIT UP ON THE SHIFTER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11320114April 3, 2020
UNKNOWN OR OTHER
FOR THE PAST YEAR MY TRANSMISSION HAS BEEN SHIFTING HARD AND I'VE BEEN TOLD BY THE DEALER THAT IT'S NORMAL. I'VE HAD SERVICE SHIFTER MESSAGES POP UP AND ALL THE LIGHTS ILLUMINATE RED ON THE SHIFTER. I ALSO HAVE A SERVICE 4WD SYSTEM MESSAGE AND THE 4WD IS IN OPERABLE. THIS VEHICLE ONLY HAS 58000 MILES ON IT. THESE ISSUES HAVE BEEN GOING ON FOR THE PAST YEAR WITH NO RESOLUTION. I FEEL THAT I HAVE BEEN SOLD A LEMON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11320040April 2, 2020
POWER TRAIN
TRANSMISSION MISSES WHEN IT IS BOTH UP AND DOWN SHIFTING. TRANSMISSION DOES NOT ALWAYS ENGAGE WHEN PUT IN REVERSE. CAR BALKS WHEN GOING UPHILL AND TRANSMISSION STRUGGLES. WHEN YOU ARE GOING DOWN HILL AND LIFT YOUR FOOT OFF THE ACCELERATOR THE TRANSMISSION BALKS AND STRUGGLES SHIFTING DOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11319757March 30, 2020
POWER TRAIN
MY 2016 JEEP CHEROKEE ALL RED LIGHTS NEXT TO THE SHIFTER COME ON AND A MESSAGE APPEARS ON THE DASH SAYS SERVICE SHIFTER, THE CAR DROPS OUT OF DRIVE GEAR INTO NEUTRAL. I SOMETIMES CAN RESET IT BY SHUTTING THE CAR OFF AND RESTARTING BUT THAT DOES NOT ALWAYS WORK AND THE CAR THEN HAS TO BE REMOVED FROM THE ROAD. THIS HAS CAUSED ME TO BE PUT IN SOME VERY DANGEROUS SITUATIONS AS YOU CAN IMAGINE. WHAT IS MORE DANGEROUS THAN BEING ON THE HIGHWAY AND LOSING ALL FORWARD MOTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11319663March 29, 2020
ENGINE
CAR SHUTS OFF RANDOMLY WHILE DRIVING! LOOSE POWER STEERING AND POWER BREAKS. AFTER LOOKING ONLINE, THIS SEEMS TO BE A COMMON OCCURRENCE. CAR STOPPED IN THE MIDDLE OF AN INTERSECTION! DEALERSHIP EXPLANATION IS THAT THE OIL IS LOW AND CAR IS DESIGNED TO SHUT OFF WHILE DRIVING IF THE OIL IS LOW. I JUST HAD AN OIL CHANGE AND NO OIL LIGHT EVER CAME ON. MANY PEOPLE REPORTING THE SAME AND THAT THIS ENGINE BURNS A WHOLE QUART OF OIL PER 750 MILES!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11319315March 26, 2020
ELECTRICAL SYSTEM
THE VEHICLE WAS BROUGHT TO THE DEALERSHIP FOR SEVERAL ISSUES AT ONE TIME ON 5/16/2017 (MILEAGE 32779). THE VEHICLE WAS PURCHASED, NEW, 5/2016. THE SERVICE SHIFTER MESSAGE HAD BEEN COMING ON AND GOING OFF AND THE DEALERSHIP TOLD ME THAT THEY DID NOT KNOW WHY AND COULD NOT DO ANYTHING ABOUT IT UNLESS IT WAS ON WHEN I BROUGHT IT IN. THE DEALERSHIP STATED THAT THE PROBLEM MAY COME FROM THE BATTERY BEING BAD AND THAT THEY WOULD NOT COVER THE BAD BATTERY. AFTER A CALL TO JEEP CUSTOMER CARE, JEEP AGREED TO PAY TO HAVE THE BATTERY REPLACED BY THE DEALERSHIP AT NO COST TO ME. THIS WAS 7/12/2017 AND THE SHIFTER ISSUE WAS NOTED AGAIN ON THIS SERVICE ORDER. 4/2018, A TECHNICAL SERVICE BULLETIN WAS PUT OUT ABOUT THIS ISSUE, BUT I WAS NOT AWARE OF IT UNTIL 12/2019. AFTER RESEARCH AND THE DISCOVERY OF THE TECHNICAL SERVICE BULLETIN, THIS IS A COMMON PROBLEM WITH MANY OF THE JEEP CHEROKEES PRODUCED BETWEEN 2015 AND 2018. THERE HAS BEEN NO RECALL. I BROUGHT THE VEHICLE TO THE DEALERSHIP 3/12/2020 TO GET ANOTHER ISSUE FIXED AND ASKED THEM TO REPAIR THE SERVICE SHIFTER PROBLEM, NOW THAT THEY KNEW HOW TO FIX IT. THEY WOULD ONLY FIX IT IF I PAID FOR IT. I, AGAIN, CALLED JEEP CUSTOMER CARE FOR ASSISTANCE, BUT HAVE BEEN TOLD THIS TIME THAT THE MILEAGE IS TOO HIGH AND IT IS OUT OF WARRANTY, EVEN THOUGH I BROUGHT THIS TO THEIR ATTENTION DURING THE BATTERY ORDEAL IN 5/2017. THEY ARE REFUSING TO COVER THE COST OF THE REPAIR, EVEN THOUGH THIS HAS BEEN BROUGHT TO THEM DURING THE WARRANTY PERIOD (AS WITH THE BATTERY). ORIGINALLY, JEEP TECHS DID NOT KNOW WHAT THE PROBLEM WAS OR HOW TO FIX IT WHEN I BROUGHT IT TO THEM IN 2017. BUT JEEP IS NOW AWARE OF THE PROBLEM AND HOW TO FIX IT BUT WON'T UNLESS I PAY FOR A REPAIR THEY WEREN'T ABLE TO DO, AT THE TIME, BUT ARE ABLE TO DO NOW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11319110March 24, 2020
ELECTRICAL SYSTEM
WHILE IN MOTION: IF THE 2016 JEEP CHEROKEE DRIVES OVER A SLIGHT BUMP, VARIOUS ELECTRICAL COMPONENTS WILL LOSE POWER AND A WARNING LIGHT WILL APPEAR ON DASHBOARD SCREEN -- MOST OF THE TIME THE SERVICE BRAKE SYSTEM WARNING WILL DISPLAY; AND OTHER TIMES, THE SCREEN POWER WILL COMPLETELY SHUT OFF. IN ADDITION, WHILE IN MOTION, SOMETIMES THE ENGINE WILL SUDDENLY LOSE ALL POWER, THE STEERING LOCKS UP, DECELERATES AND ALL POWER TO THE VEHICLE SHUTS OFF. THE ONLY SOLUTION IS TO TURN THE VEHICLE COMPLETELY OFF, WAIT A FEW MINUTES AND START IT AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11319154March 24, 2020
UNKNOWN OR OTHER
THERE IS A WATER LEAK I CAN'T FIND EVERY TIME IT RAINS THE PASSENGER FRONT AND BACK FLOOR ARE FLOODED BUT THE SEATS AND EVERYTHING ELSE IS DRY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11317897March 13, 2020
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
BOTH THE ELECTRONIC THROTTLE CONTROL SYSTEM LIGHTS CAME ON. THE VEHICLE REPEATEDLY WOULD SEEM TO GLITCH OUT WHILE OPERATING AT VARYING SPEEDS IN MOTION ON CITY STREETS AND HIGHWAYS. SEEMS TO LOSE POWER FOR VERY BRIEF SPURTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11317664March 12, 2020
ENGINE, POWER TRAIN, VEHICLE SPEED CONTROL
WHILE CAR WAS IN MOTION IN SUDDENLY SLOWS DOWN AND SEEMS TO TURN OFF AND THE BATTERY LIGHT COMES ON AND IT STATES TO PUT CAR IN PARK. I'M UNABLE TO MOVE CARE AND STEERING WHEEL BECOMES LOCKED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11317665March 12, 2020
ELECTRICAL SYSTEM
I HAVE OWNED MY VEHICLE FOR ABOUT 3 YEARS AND JUST THE BEGINNING OF THIS YEAR (2020) I HAVE HAD TWO PROBLEMS WITH THE SERVICE SHIFTER LIGHT COMING ON WHILE GOING AT A SPEED OF 55 MPH. BOTH TIMES I HAVE BEEN DRIVING ON THE HIGHWAY AND THE LIGHT JUST COMES ON AND ALL THE LIGHTS ON MY SHIFTER PANEL LIGHT UP. IF I TURN THE VEHICLE OFF THEN RIGHT BACK ON THE TRANSMISSION LIGHT COMES ON AND WILL STAY ON FOR A COUPLE OF DAYS. I'VE CONTACTED SEVERAL DIFFERENT DEALERSHIPS AND THEY TELL ME THEY DONT KNOW WHAT THE PROBLEM IS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11317608March 11, 2020
POWER TRAIN
WHILE DRIVING THE VEHICLE IN A FORWARD DIRECTION WITH THE TRANSMISSION SET TO D THE VEHICLE SUDDENLY LOSES ALL FORWARD DRIVE AND BEHAVES AS IF TRANSMISSION IS IN NEUTRAL. APPLYING THROTTLE INCREASES ENGINE RPM BUT AS NO EFFECT ON FORWARD PROPULSION. THE 'D' NORMALLY ILLUMINATED ON SHIFTER CHANGES FROM SOLID TO FLASHING AND A MESSAGE MAY APPEAR IN THE DASH CONSOLE. ONE RECENT MESSAGE READ SOMETHING LIKE ' REDUCE SPEED TO 0 AND SHIFT INTO PARK'. THESE SPONTANEOUS EVENTS OCCUR UNDER A WIDE VARIETY OF DIVING CONDITIONS; FORM ROLLING SLOWLY THROUGH A PARKING LOT OR CITY STREET DRIVING, TO FULL HIGHWAY SPEEDS. THE VEHICLE CAN GO DAYS OR WEEKS BETWEEN EVENTS OR PRESENT SEVERAL IN THE SAME DAY. ON MORE THAN ONE OCCASION I'VE HAD TO SUDDENLY MANEUVER THE VEHICLE IN TRAFFIC FROM HIGHWAY DRIVING LANES TO A SHOULDER WHERE I COULD STOP AND CYCLE THE TRANSMISSION SHIFTER FROM D TO N AND BACK TO D THEN REJOIN TRAFFIC.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11317206March 10, 2020
UNKNOWN OR OTHER
ALL LIGHTS LIGHT UP ON THE SHIFTER AT THE SAME TIME. ERROR MESSAGE COMES UP ON THE DISPLAY THAT SAYS TO SERVICE SHIFTER. TURN CAR ON/OFF AND EVERYTHING GOES BACK TO NORMAL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11317253March 10, 2020
SERVICE BRAKES, ELECTRICAL SYSTEM, ENGINE
SERVICE SHIFTER LIGHT KEEPS COMING ON. ALL THE LIGHTS LIGHT UP ON SHIFTER. CAR KEEPS SOUNDING LIKE IT'S REVVING ON ITS OWN. AND ALSO CAR KEEPS FEELING LIKE BRAKES TRYING TO SLOW DOWN CAR BY ITSELF, AND THAT HAPPENS SOMETIMES WHILE IT SOUNDS LIKE REVVING AT SAME TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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